• Maximize customer engagement
• Improve customer retention
• Segment customers and target the
• Personalize dialogue with customers
• Manage and use a complete
information base about customers’
behavior and habits
Example of a Loyalty program concept
purchases (during a
(in case of company’s
Access to special
And many others…
A variety of custom
Our solution supports all areas of the loyalty
system operation, starting from customer
acquisition, through rewarding customers with
gifts, discounts, providing with partners’ offers,
to loyalty program performance analytics.
• Web store
• Call center
• Store automation
• Accounting system
Our comprehensive solution
Consulting. ScienceSoft’s team helps reveal all the important aspects of a loyalty
program to build a reliable solution.
Solution design. We offer design of a full pack of loyalty platform components, that
will correspond to company’s loyalty strategy.
Implementation. ScienceSoft delivers a fully customized platform within approx. 4
months, based on determined customers’ unique issues, components and needs.
Integration. We provide seamless integration of the loyalty platform with all existed
systems to manage complete loyalty program lifecycle.
Support. ScienceSoft offers reliable and operative support services to assist at the
deployment, maintenance and troubleshooting of the solution.
We offer. CRM as a loyalty solution back-end
show your awareness and prove responsiveness during the communication
With CRM back-end, companies can build long-term relationship by
delivering the right products and services to the right people at the
Centralized information about all customers
better understanding of customers’ needs and behavior
All the customer’s history available at any time (important for call-centers)
We offer loyalty management solution based on MS Dynamics CRM.
You can confer a custom CRM solution with ScienceSoft’s consultants.
If you already operate on any platform,
we are at your service to upgrade and
to support the existing one.
We offer. Customer portal
• additional channel for communication with shoppers
• a convenient place to promote special offers for loyalty members, and
• entice new customers to sign up
With the customers’ website your company can acquire and
leverage rich customer insight to build meaningful communication.
Separate loyalty program portal ensures easy members’ self-
service and brings more convenience for them.
Loyalty website is
From the loyalty website members can
• check their point balance
• review awards available to them
• get the information about special offers, additional opportunities, and
• ask any question
We offer. Mobile application
• A cutting-edge communication channel to enrich your loyalty
• An opportunity to identify, register, reward and engage your
customers anywhere and anytime
• Customers’ convenient way to use or access their loyalty
accounts on the go
More and more consumers are getting mobile. The loyalty
program should follow this tendency.
We offer. Mobile application
Virtual bonus card
Catalogue of rewards
True loyalty demands dialog
Basic reports for loyalty program:
• members by levels / clusters
• expenses (discounts, gifts, etc.) by
levels / clusters
• members’ purchases by goods
category / SKUs / styles
• members with a high growth
• members with a high churn risk
Additional reports can be easily created.
ScienceSoft helps retail
companies transform raw data
into valuable insight to better
understand their customers and
discover hidden opportunities.
Analytics solution with
compound reports helps to
• track consumers’
visits, frequency, money
• measure consumer behavior
across multiple channels
• learn leading indicators of
purchase intent, purchase
frequency and buying patterns.
To streamline a large quantity of
customers’ data, ScienceSoft
provides data management
solutions. The data will be stored
properly to be easily accessible
for future analysis.
Why use GAMIFICATION?
Make your loyalty program much more than points.
Gamification helps you deepen consumers’ engagement and
further their activity.
• Apply game based thinking to motivate and engage consumers
• Leverage innate human motivations
• Drive user behavior
• Connect actions with an actual person
• «Fire» a customer
• Integrate the loyalty program with Social Media
With accurate system integration
• call-center employees get all the information about customers’ position
in the loyalty program to provide appropriate consulting on-demand
• omni-channel retailing is organized, considering all the transactions in
web store and brick and mortar retailing
• retailers can conduct joint promo with vendors without concerning
about any data loss
Manage data exchange with other systems and platforms for multi-
channel interaction and valuable customer data.
We ensure smooth integration with existing systems, including ERP
system, billing and accounting system, E-shop, data warehouse and
• Flexibility. When you decide to change some processes, rules, etc. within the
loyalty program, our team is next to you to optimize and adjust your current
• Personalization. Leverage detailed information, that system collects about each
member, by delivering right benefits to the right customers at the right time and
place in a highly personalized manner
• Integration. ScienceSoft’s team provides fully integrated solution to manage the
complete loyalty program lifecycle
Locations in Western and Eastern Europe
400+ full-time staff
Loyalty program projects with 5+ million members
Customers in 25 countries
Average age is 29
MSc degrees are held by 90% of staff
ScienceSoft in brief
Bedy str. 2
220040 Minsk, Belarus
Tel.: + 375 17 293 3736
Let’s keep in touch
Annankatu 2 A 2
00810 Helsinki, Finland
Тел.: +358 45 178 4880