Learning simulators

692 views

Published on

Learning simulators reflect the expertise of software programmers, technical experts and learning professionals in creating real-life workplace scenarios that require decision making on the part of the training employee. Not to be confused with e-learning or laboratory practice, these simulators offer the flexibility to address the aptitudes, tools and motivations specific for the employee’s role. By actively involving trainees and exposing them to the consequences and results of their decisions, learning is improved significantly compared to training that does not involve interactivity. This approach also improves the trainee’s motivation and confidence. Organizations benefit not only from more comprehensive employee knowledge but also heightened on-the-job employee engagement – all with less training cost and time invested.

Business sectors that see particular advantage to learning simulators are public utilities, industrial machinery, transportation, education, social services, and hotel and restaurant services. Beyond learning the processes and procedures involved and the relevant regulations and safety guidelines for the specific sector, the employee gains appropriate customer interaction skills through real-world scenarios requiring decision making and evaluation of the results of those decisions.

Schneider Electric has developed learning simulators that have proven highly successful for Ministry-level programs and for industry federations in Spain; for risk prevention programs in regional governments; and socially and environmentally sustainable practices in construction work. In these projects, Schneider Electric provided comprehensive definition, design, and technical development and production expertise to help clients realize the benefits of effective learning simulation.

Published in: Technology, Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
692
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
3
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Learning simulators

  1. 1. Learning SimulatorsOctober 2011 / White paperMake the most of your energy SM
  2. 2. SummaryExecutive summary ................................................................................... p 1Introduction ............................................................................................... p 2Application benefits ................................................................................... p 4Methodology, participants, and technical development .............................. p 5Application areas by sector . ...................................................................... p 6Schneider Electric success stories ............................................................. p 8Conclusion ................................................................................................ p 10
  3. 3. Learning SimulatorsExecutive summaryLearning simulators reflect the expertise of software programmers, technicalexperts and learning professionals in creating real-life workplace scenariosthat require decision making on the part of the training employee. Not tobe confused with e-learning or laboratory practice, these simulators offerthe flexibility to address the aptitudes, tools and motivations specific for theemployee’s role. By actively involving trainees and exposing them to theconsequences and results of their decisions, learning is improved significantlycompared to training that does not involve interactivity. This approach alsoimproves the trainee’s motivation and confidence. Organizations benefit not onlyfrom more comprehensive employee knowledge but also heightened on-the-jobemployee engagement – all with less training cost and time invested.Business sectors that see particular advantage to learning simulators are publicutilities, industrial machinery, transportation, education, social services, andhotel and restaurant services. Beyond learning the processes and proceduresinvolved and the relevant regulations and safety guidelines for the specificsector, the employee gains appropriate customer interaction skills throughreal-world scenarios requiring decision making and evaluation of the results ofthose decisions.Schneider Electric has developed learning simulators that have proven highlysuccessful for Ministry-level programs and for industry federations in Spain;for risk prevention programs in regional governments; and socially andenvironmentally sustainable practices in construction work. In these projects,Schneider Electric provided comprehensive definition, design, and technicaldevelopment and production expertise to help clients realize the benefits ofeffective learning simulation.The benefits of effective learning simulation White paper on Learning Simulators | 01
  4. 4. Learning SimulatorsIntroductionLearning simulators enable the recreation of scenarios for carrying out decisionmaking in the same way as real life. By means of software that utilizes thesame recreational component employed in video games, simulators becomean educational resource yielding unlimited expansion of contents intended fortraining, troubleshooting, decision-making, and fulfilling conceptual, proceduraland learning objectives (knowledge, power, and drive).In terms of work positions, simulators offer the possibility of incorporating newupdates. They also provide different responses to diverse situations, and canaddress all required aptitudes, tools and motivations.As in real life, simulator-based decision making prompts a set ofconsequences — as in the case of changes in scenarios and variables —which enables learning based on real experience. This can yield significantbenefits for users and higher profitability for organizations, such as:• Application of knowledge to the real environment• High degree of interactivity, allowing users to explore the space, options and limits of a problem• Various types of feedback after decisions are made• Improved working performance in professional practice• Increased motivation and engagement of workers and students — fostering personal and professional development• Simulation of reality — minimizing costs• Transfer of knowledge to the work domain, which is both rapid — increasing speed in knowledge comprehension by 30 percent — and constant, given that learning lasts over time White paper on Learning Simulators | 02
  5. 5. Organizations optimizetheir learning curve,improving knowledgeacquisition by up to10 times
  6. 6. Learning SimulatorsThe benefits of effectivelearning simulationApplication benefitsUtilization of simulators for learning purposes,which should not be confused with e-learning,offers numerous advantages to both usersand organizations that apply them in theirtraining processes.Simulators enable users to:• Learn by making decisions: simulators are based on Dewey’s learning by discovery theory, whereby the user becomes the protagonist in his or her training process, as opposed to the traditional model which positions the user as a passive subject• Practice and train: employees become aware of the consequences of their decisions and errors in situations that reconstruct reality, helping them to gain confidence in performing specific actions, take on more risks, and act more quickly• Increase their level of motivation: as a product • Drive down costs: reducing training time and of the recreational component, it is suitable minimizing the costs of displacement and for both digital natives and people with attendance-based training for environments more experience who wish to swiftly transfer that are distributed geographically and in time learning to real situations • Apply a scalable training model: enabling shorter training time with respect to theOrganizations, in turn: traditional method involving laboratory practice• Optimize the learning curve: improving knowledge acquisition and implementation by up to 10 times, thereby increasing employee motivation and engagement• Integrate learning into the productive process: becoming part of an employee’s working experience instead of being confined to a specially-designated time outside of the productive process. The user can also turn to the online platform at any time White paper on Learning Simulators | 04
  7. 7. Learning SimulatorsMethodology, participants, andtechnical developmentSimulator development methodology is defined byfive correlative stages:1. Project definition2. Knowledge engineering3. Scripting4. Technical development5. Pilot testingLikewise, there is a series of participants —experts and technicians — who are involved in thedifferent stages as teaching, content and learningspecialists, in addition to 2-D and 3-D designers,Flash programmers, and Unity programmers.Finally, technical development consists of fivekey aspects:• SCORM 2004 packaging• LMS platform compatibility• Flash or flex programming language for 2-D graphic design or chrome videos• Studio 3-D for 3-D modeling of avatars and scenarios• Unity programming language for real-time 3-D White paper on Learning Simulators | 05
  8. 8. Learning SimulatorsApplication areas by sectorThe areas and sub-areas for applying learning • Risk management: working protocolsimulators are numerous, with simulators yielding in accordance with occupational risksignificant benefits in all of them: management and for dealing with factory situations entailing risk1. Utilities sector: there are simulators that help • Machinery configuration and management: companies increase the efficiency of commercial working process using plaster production contacts, lower the number of errors in field machines via the control panel decisions, make the right decisions in critical • PLC (a production indicator reading) monitoring: situations, and meet good practice standards. mechanism for reading and monitoring machine Areas for application are as follows: reading results, such as speed, parts per minute, heating times or errors• Customer service situations: processes involving new customer sales 3. Transportation sector: the chief• Consumption measurement: gas meter reading advantages simulators bring to this sector,• Incident management: protocol for which is characterized by a high degree of reporting information involving customer personnel turnover, are training speed and breakdown resolution ease, option for simple procedural consultation,• Waste treatment and associated good practices access to infrequent critical processes, a drop• Plant and station working processes: water in downtime; and easy adaptation to treatment plant and purifying station operation multiple languages. or water pump level monitoring The main areas for application are as follows:2. Industrial sector: in this sector, simulators enable the elimination of the costs of training • Package handling: protocol for shipment, machinery utilization, as well as instruction handling and palletizing time of experienced personnel. In addition, • Receiving and delivery processes: freight personnel in training learn through simulation delivery validation or stock updating in of costly and dangerous heavy machinery, unloading and receiving freight goods without exposure to harm due to the virtual • Safety norms and guidelines: course of environment — allowing them to resolve action in situations involving risk, as well as customer conflicts in different situations. Areas transport and handling of packages containing for application are as follows: hazardous freight • Operating special modes of transport:• Working processes that include heavy mechanism for unloading freight using machinery: work procedures in using heavy equipment packing machines • Driving under adverse conditions: accident• Course of action for customer service, sales, prevention in situations entailing risk after-sales or call center situations: protocols for handling customer queries• Waste treatment and associated good practices White paper on Learning Simulators | 06
  9. 9. Learning SimulatorsApplication areas by sector4. Public administration (education): in the • Raising awareness of groups at risk of social case of public entities and administrations exclusion: training processes for foster parents in charge of education, simulators provide • Personal autonomy-related skills training: benefits that include unification of electronic carrying out daily activities management for all government employees, • Professionals working with risk groups: people management model awareness, reduced with AIDS, the mentally ill, delinquents, minors, downtime, easy procedural self-checks, and the chemically dependent appropriate decision making in critical situations, • Training professionals in community social and compliance with good practice standards. assistance: supporting local and autonomous The main areas for application are as follows: administrations with regard to application and implementation of the new law on dependency• New worker training: documentation management in public administration 6. Hotel and restaurant industry: in this sector,• Training in working tools and methodologies: the simulator application translates into greater good practices in file management ease and speed in training, given that it is• Raising awareness in serving citizens also a sector with a high degree of personnel appropriately: proper manners for citizen turnover. It provides management model services and in addressing citizens from awareness, in-depth knowledge of processes other cultures involved in preparing certain dishes, higher• Basic administrative legislation and sectorial efficiency in operational processes, and training standards: assessment of environmental and message unification for all company impact on infrastructures and economic and restaurants. Areas for application are as follows: budgetary management• Functional skill development: preparation and • Customer service procedures: steps to be presentation of written reports and working taken in making a reservation and providing team management table service• Occupational risk prevention: avoiding posture • Maintenance operations: room and stress related risks cleaning processes • Food preparation: sauce preparation or5. Public administration (social services): service branding here simulators allow the possibility of working • Procedures for receiving goods: protocol for under real conditions with people entailing risk, receiving valid food products facilitate communication of new regulations, • Waste treatment favor training that is accessible to people • Safety and security norms and guidelines for from different social strata, and achieve cost situations entailing risk reduction by unifying training for different entities. Areas for application are as follows:• Skills training: working with high-performance teams• Conduct and attitude orientation: civility and proper conduct, work and performance guidance, in accordance with road safety norms White paper on Learning Simulators | 07
  10. 10. Learning SimulatorsSchneider Electric success storiesSuccess stories in developing and creatinglearning simulatorsMinistry of Education and the FIABCreation of a simulator for learning foodproduct sealing and packaging operations forthe Ministry of Education and the FIAB (SpanishFederation of Food and Drink Industries, as perthe Spanish acronym).Ministry of Education and the FEHRCreation of a variety of simulators for learningto analyze hazards and critical control points insituations involving supply, handling, cleanlinessand disinfection for the Ministry of Educationand the FEHR (Spanish Federation of Hotels andRestaurants, as per the Spanish acronym).Ministry of Industry, Tourism, and Commerce and red.esCreation of learning simulators for operationalprocesses involving the creation of cookingsauces for the Ministry of Industry, Tourism andCommerce and red.es. Regional Government of Castile and León Development of a variety of occupational riskIn each one of the three projects, prevention learning simulators for the RegionalSchneider Electric conducted the following activities: Occupational Risk Prevention Service of the Regional Government of Castile and León.• Methodology design for information extraction, architecture, and the development model Autonomous Government of Galicia: Office of• Gathering information from material experts the Environment and Sustainable Development and specialists in teaching contents Development of a serious game of strategic• Transformation of extracted contents into a environmental assessment intended for seasoned multimedia script coupled with didactic and developers and future developers. It was built for pedagogical support the Galician territory, taking into account the• Development of architecture contents social and environmental effects of the• Development of contents from the construction work involved. development model• Multimedia production in 3-D format White paper on Learning Simulators | 08
  11. 11. Learning SimulatorsSchneider Electric success storiesEndesaDevelopment of a working occupationalrisk prevention simulator for learning meterreplacement procedures.In executing these three projects, Schneider Electriccarried out the following:• Content definition in conjunction with the linguistics expert• Content scripting and adaptation to simulator format• Graphic design rendering• Multimedia production• Pilot testing and implementation White paper on Learning Simulators | 09
  12. 12. Learning SimulatorsConclusionLearning Simulators in a nutshell:• Simulator-based training for employees provokes decision-making related to actual experiences specific to their business and allows participants to assess the real-life consequences of those decisions.• This active training engagement results not only in improved comprehension of learning material but also in increased employee confidence and motivation.• The employer benefits from reduced training time and costs and improved employee performance.• Learning simulators have shown to be highly effective in many business sectors, including private and government sectors where appropriate customer interface and support is key to successful business.• Schneider Electric offers expertise in delivering effective learning simulator solutions.Simulators enable users to learn bymaking decisions White paper on Learning Simulators | 10
  13. 13. © 2012 Schneider Electric. All rights reserved.Schneider Electric C/ Valgrande, 6, 28108 - Alcobendas (Madrid) (Spain) Telephone: 34-902-33-55-99 Fax: 34-91-714-70-05 http://www.schneider-electric.com July 2012

×