Process2013

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Process2013

  1. 1. ©2012 LHST sarl - Preliminary Draft - E-Stratégies Oct. 17th 2014 Productivity is a measure of your ability to act on real-time information Process Centric Systems
  2. 2. What is our organizational focus? What are we trying to improve? What knowledge do we need to capture? What can we leverage to improve the system? How will we measure the results? Focus Improve Knowledge Leverage Measure ©2012 LHST sarl Organization Processes Explicit Transactions Efficiency IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss
  3. 3. •What is the frame (beliefs, prejudices, experience) that determines what we see? •Which figures are important (what do they mean, how can we compare them, how do they provide a call to action)? •What determines the horizon (one, two or three point perspective of where we need to direct our attention)? •What is the role of the Oracle (in this case technology) : to do it for us,? tell us what to do? to provoke discussion? IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  4. 4. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  5. 5. Stockholders ROI Real time data ... The State  Competition  “made in” “made by”  ... Peu de barrières d’entrée Acquisitions, OPA... Employees Clients To help us understand the motivations, experience and objectives of the ©2012 LHST sarl internal and external clients of the organization Partners Loyalty Real costs ... The Enterprise  Mobility  Empowerment  ... IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss
  6. 6. • « Produit logiciel paramétrable construit autour d’une base de données unique, susceptible de couvrir la majorité des besoins en traitement d’information des différents services d’une organisation » Laure Frébourg IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  7. 7. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  8. 8. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  9. 9. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  10. 10. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  11. 11. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  12. 12. The financial perspective (enterprise resource planning) The logistics perspective (supply chain management) The client perspective(client relationship management) The community perspective(social media) IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  13. 13. ©2012 LHST sarl ERP SCM CRM History MRP Total Quality Management Client contact systems Measure Quantitative Static Quantitative Dynamic Qualitative Perimeters Inside a firm Between firms Between firms and clients ROI 5 to 7 years 1 to 3 years 6 months to 1 year IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss
  14. 14. Market Share Analysis: ERP Software Worldwide, 2012 IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  15. 15. Gartner, 2010 IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  16. 16. Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  17. 17. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  18. 18. • The obstacles are technology, process and corporate culture • The solution is to modify one of several of these elements to enrich the « customer » experience • It is not a question of the quantity of the data but of the quality of the conversation. ©2012 LHST sarl “The gap between our objectives, our actions and results continues to grow…” IInnttrroo VVaalluuee PPeerrssppeeccttiivvee MMiirrrroorr DDeelliivveerraabblleess
  19. 19. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  20. 20. Business value comes from how technology allows a firm to better understand its internal and external clients. Today’s success stories are firms that have used internet technologies :  to improve production and logistics  finance (  human resources, and  marketing). IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  21. 21. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  22. 22. ©2012 LHST sarl IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss L. SCHLENKER L. SCHLENKER
  23. 23. ©2012 LHST sarl IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss LLL... SSSCCCHHHLLLEEENNNKKKEEERRR
  24. 24. ©2012 LHST sarl Interfaces using “batch” operations IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss L. SCHLENKER LLL... SSSCCCHHHLLLEEENNNKKKEEERRR
  25. 25. • A unique data model • Data dictionnary • Single data base IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  26. 26. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  27. 27. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  28. 28. What is our organizational focus? What are we trying to improve? What knowledge do we need to capture? What can we leverage to improve the system? How will we measure the results? Focus Improve Knowledge Leverage Measure ©2012 LHST sarl Organization Processes Explicit Transactions Efficiency IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss
  29. 29. •What is the frame (beliefs, prejudices, experience) that determines what we see? •Which figures are important (what do they mean, how can we compare them, how do they provide a call to action)? •What determines the horizon (one, two or three point perspective of where we need to direct our attention)? •What is the role of the Oracle (in this case technology) : to do it for us,? tell us what to do? to provoke discussion? ©2012 LHST sarl IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss
  30. 30. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  31. 31. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  32. 32. IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss ©2012 LHST sarl
  33. 33. ©2012 LHST sarl Traditional Enterprise 1.Multiowned Transactions 2.Single Owner 3.Personalized Interfaces 1.Normalized Transactions 2.Single-Owner 3.Generalized Interfaces 4.Applications 5.Synchronous 6.Tightly Coupled Business Community Matthew J. Dovey IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss

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