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Critical analysis of customer services and land line services in bangladesh by Sayef Amin +8801924122222
 

Critical analysis of customer services and land line services in bangladesh by Sayef Amin +8801924122222

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Critical analysis of customer services and land line services in bangladesh by Sayef Amin +8801924122222

Critical analysis of customer services and land line services in bangladesh by Sayef Amin +8801924122222

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    Critical analysis of customer services and land line services in bangladesh by Sayef Amin +8801924122222 Critical analysis of customer services and land line services in bangladesh by Sayef Amin +8801924122222 Document Transcript

    • SOUTHEAST UNIVERSITY Department of Law Justice Course Title: Telecommunication Law Course Code: LLMF 3231 Assignment On: “Critical analysis of customer services and Land line services in Bangladesh” Submitted To: Dr. Md. Jakerul Abedin Deputy Secretary Legislative and Parliamentary Affairs Division Ministry of Law, Justice and Parliamentary Affairs, Government of the People's Republic of Bangladesh & Guest Faculty of Southeast University Submitted By: Date of Submission: 21/12/2013 1
    • Introduction: Due to privatization and liberalization of policy telecommunication sector is experiencing phenomenal global change all over the world (Beard & Hartmann, 1999). In Bangladesh due to increase in the mobility and the emerging complex business environment people are moving from one place to another. Therefore, they want to talk with the connected people for taking the right decision at the right time during their movement. So in a country like Bangladesh where the land line is very hard to come by most of the consumers now a day’s depend on cell phone to communicate with each other. The people of Bangladesh are now dreaming of a digital Bangladesh. Faster development of telecommunications network coupled with improved quality of service in line with the national development is a must for the fulfillment of the vision and aspiration of digital Bangladesh and also to take her to a position of honor in the community of nations in the 21stcentury. Mobile phone operators have been playing an important role in this regard. The last decade has brought the first wave of the truly mobile generation which is built around mobile phones, short messaging service (SMS), and portable electronic assistants. But now there is strong evidence to suggest that there is an even bigger wave to come driven by the increasing worldwide technological trend towards mobility and technology integration. This is evident through the plans and strategic directions of many of the major players in this field. The telecommunication services in Bangladesh were provided until 1989 by the state-owned monopoly provider Bangladesh Telegraph and Telephone Board (BTTB), telecommunications services. In 1989, the Government of Bangladesh opened the telecom sector by awarding licenses to two operators; one to operate fixed telephones in rural areas (Bangladesh Rural Telecom Authority); and the other to operate cellular mobile phone and pager (Bangladesh Telecom Ltd-BTL) services. In 1992, Pacific Bangladesh Telecom Limited (PBTL) bought the mobile part of the BTL .The telecommunications market in Bangladesh, particularly the mobile phone sector is consisted of six mobile phone operators. These are Grameenphone Limited (GP), Orascom Telecom Bangladesh Limited (Banglalink), Robi Axiata Limited, Airtel Bangladesh Limited, Pacific Bangladesh Telecom Limited (Citycell), and Teletalk Bangladesh Limited. Among the mobile phone operators, Grameenphone started its journey with 2
    • the Village Phone program: a pioneering initiative to empower rural women of Bangladesh. The name Grameenphone translates to “Rural phone”. Starting its operations on March 26, 1997, the Independence Day of Bangladesh, Grameenphone has come a long way. Grameenphone pioneered the then breakthrough initiative of mobile to mobile telephony and became the first and only operator to cover 98% of the country’s people with network. History: The Telegraph branch under the Posts and Telegraph Department was created in 1853 in the then British India and was regulated afterwards under the Telegraph Act-1885. The Telegraph branch was reconstructed in 1962 in the then East Pakistan as Pakistan Telegraph and Telephone Department. In 1971, after the independence of Bangladesh, Bangladesh Telegraph and Telephone Department was set up under the Ministry of Posts and Telecommunications. This was converted into a corporate body named 'Telegraph and Telephone Board' by promulgation of Telegraph and Telephone Board Ordinance, 1975. In pursuance of an ordinance of 1979, Telegraph and Telephone Board was converted into Bangladesh Telegraph and Telephone Board (BTTB), as a Government Board. From 1 July 2008, as per the Telecommunication policy, 1998, BTTB was converted into a public limited company - Bangladesh Telecommunication Company Limited through BTCL or Bangladesh Telecommunications Company Limited, formerly BTTB, began operations on July 1, 2008.The Bangladesh government initially owns all shares of BTCL but it would offload shares in the next one year for public. The value of BTCL is estimated to be at Tk 15,000 crore. BTCL has a total of 12,636 officials and staffs. BTCL provides land-line telephone services in the urban areas, domestic long-distance calling and international services. In 2004, Bangladesh Government issued a number of PSTN licenses but they were barred from providing services in the lucrative Dhaka market (which account for majority of the nationwide market). This monopoly of BTCL was broken when 6 other operators started to receive their licenses from 2007. These 6 3
    • operators include PeoplesTel, RanksTel, National Telecom Limited, WorldTel, Dhaka Phone and Telebarta. BTCL provides dial-up Internet access in all 64 districts of the country, making it the most-accessible Internet service provider in the country. As of January 2009 its total dial-up subscriber is 32,433. Since the beginning of 2007 BTCL have improved its Dial-up Internet service for better customer satisfaction. It also handles the .bd domain. As of May 2008, the total number of subscribers of BTTB was 0.87 million. Definition of Land Line: • A landline is a telephone that transmits signals converted from audio data through physical media, such as wire or fibre optic cable, rather than through wireless transmission as is the case with mobile phones. The term landline is also sometimes used to refer to a dedicated line, which is a permanent connection between two locations. However, in recent years, the term is mostly used to differentiate fixed-line home phones from mobiles. • There are two basic types of landlines. A corded landline is one that connects to the provider's cabling through a wall jack. The phone base and the receiver (or handsets) are connected by a cord. In a cordless landline, the phone base connects to the cabling through a jack but the handset is connected wirelessly. The cordless phone's range is short, basically within the premises. Cordless landlines must also be plugged into the building's electrical system, which means that unlike corded landlines they don't function in power outages. Landline Phone Service with Local or Unlimited Local and Long Distance: Traditional landline phone service companies with just local, or unlimited local plus long distance phone service for one flat rate. Featured are some of the best offers for landline, and local phone service, but all landline phone service providers may not be available where you live. See who offers local & unlimited phone service in your area, and place your order for new home phone service instantly online. 4
    • Stand Alone Landline Phone Service: Every location is different, and has different providers for phone service. What you need is a way to find landline phone providers that service your area. We've got just the solution. To get started, compare local phone service offers. Local calling plans: Landline phone services are typically referred to as basic phone service. You can get basic local calling plans with no frills, or you can get enhanced basic calling plans with extra features such as caller ID, or call waiting etc. Long distance calling plans: Landline phone typically requires you to have at least basic phone service. While you can get long distance from the same company that provides your basic service, you don't have to. Your local and long distance phone service can be billed by two separate companies. Long distance calling is normally billed as a cent per minute charge, or sometimes it is unlimited for a flat rate. INTERNET SERVICE IN LANDLINE: • Dial-up Internet- Regular: Available throughout the country. Requires a dial-up modem. Voice call is unavailable when logged in. Have to apply to DE TP/Telex at Mogbazar for account with Email address. Connection is free. Per minute usage bill is Tk 0.10. No dialing charge. Printed bill is sent to subscriber, and also by email. Access Code: 0101111 or 0101112 (multimetering free). • Dial-up Internet: Monthly package- Tk 250/= per month with no limitation, no multimetering, no dialing charge. Apply to DE TP/Telex, Mogbazar. If not used for successive 3 months period, account will be deleted. 5
    • • Click2Net (Dial-up Internet- Premium): Available throughout the country. No need to apply. Requires a dial-up modem. Bill is Tk. 0.15/min (multimetering) and is included in monthly telephone bill. No registration, no connection charge, no E-mail account. Access Code: 0101234, User ID: btcl, Password: btcl • BCube uses ADSL 2+ technology You can also contact any of the following 3 outsourcing partners for BTCL's BCube (ADSL) prompt connection & service. ADSL 2+ Modem with single/ multiple LAN ports and/or wifi router is available in market and can also be purchased from outsourcing partners. Price may vary from Tk. 2000 to 8000. Mission of Land line Service in Bangladesh: • The objectives of the mission to Bangladesh were to provide programming support and technical backstopping to SDNP Bangladesh as follows: • Recommend an appropriate connectivity solution for the SDNP pilot project phase in Dhaka. • Make technical recommendations on the hardware, software, and manpower requirements of the SDNP • Make recommendations for the most efficient system of operation and maintenance of the SDNP • Based on lessons learnt from past experiences with SDNs in other countries, highlight the best practices as well as the problems and pitfalls to be avoided; provide suggested next steps for the project during the pilot ph The Telegraph branch under the Posts and Telegraph Department was created in 1853 in the then British India and was regulated afterwards under the Telegraph Act-1885. The Telegraph branch was reconstructed in 1962 in the then East Pakistan as Pakistan Telegraph and Telephone Department. In 1971, after the independence of Bangladesh, Bangladesh Telegraph and Telephone Department was set up under the Ministry of Posts and Telecommunications. This was converted into a corporate body named 'Telegraph and Telephone Board' by promulgation of Telegraph and Telephone Board Ordinance, 1975. In pursuance of an ordinance of 6
    • 1979, Telegraph and Telephone Board was converted into Bangladesh Telegraph and Telephone Board (BTTB), as a Government Board. From 1st July, 2008, as per the Telecommunication policy, 1998, BTTB was converted into a public limited company - Bangladesh Telecommunication Company Limited through another ordinance. New Tariff for telephone was approved by BTCL board: • Govt has recently approved a development project of BTCL to lay 7,830 kilometre optical fibre cable to connect 290 upazillas, so that the grassroot people could avail broadband connection. The Govt funded project cost will be around 500 crore taka. Another project has been running on to connect 1006 union parishads through optical fibre. BTCL also working to connect 108 more union parishads. After completion of these works, 479 out of 486 upazillas will be brought under broadband umbrella. • New Tariff for telephone was approved by BTCL board, effective from 28 Oct 2012. Monthly line rent in Dhaka, Chittagong & Khulna multiexchange area: Tk 160, Other district sadar upazillas: Tk 120, All upazillas & growth centres: Tk 80. Call rate per minute- BTCL to BTCL 08AM to 08PM: Tk 0.30, 08PM to 08AM: Tk 0.10, BTCL to other operators: Tk 0.80. BTCL Board of Directors approved this rate in its 82nd meeting for interim 6 months from Nov 2012. The Board revised the revenue status after 6 months in its 90th and 91st meetings and decided to continue this rate till Dec 2013 for further observation. Digital Data Network (DDN) BTCL introduced Digital Data Network (DDN) service in the year 2000 to allow point to point domestic data connectivity & International Private Leased Circuit (IPLC) termination inside Bangladesh. 64Kbps to 2Mbps data circuits are available through DDN nodes. Subscriber is connected through telephone cable (copper local loop DSL). Transmission backbone among exchanges consists of optical and microwave network. DDN service is available in 41 district headquarters through 71 nodes. Present capacity is more than 1000 high speed point to point leased line internet 7
    • & corporate connectivity, 60% of which is in use. Who are eligible for DDN connectivity? Point to point Leased line data connectivity is provided mainly to the organizations for internal communications between their different offices/industries/sales offices located in same cities or different cities. In special circumstances the connectivity can be given to connect more than one legal entity if they form “Close User Group”. The following entities can fall under “Close User Group” 1. Corporations/Holding companies and their subsidiary companies 2. Companies under the same management 3. Producers of goods and services and their wholesaler or selling agents. 4. Computerized Reservation System service provider owned by Airline organizations. 5. Shared networks of Banks for using Automatic Teller Machines (ATMs), Electronic Point of Sales or credit card authorization terminals etc. 6. Producers of same types of goods and services. 7. Travel agents issuing tickets of the members Airlines whose network they use. 8. Registered Financial Institutions working as depositories/Stock (security) manager/Mutual Fund operator and their agents and dealers. 8
    • Conclusion: Bangladesh Telecommunications Company Limited (BTCL), a state owned premier telephone company, provides internet connection for their land phone subscriber through same copper wire for connectivity in most exchanges all over Bangladesh. The service is branded as BCube. BTCL appointed three outsourcing companies to assist customer to get the connection and also after-sales support at customer end. Systems & Services Limited is one of the authorized companies with high quality and reliable services committed to customers. ADSL technology is been used to provide the BCube connection. Same copper wire which is used for telephone connection is also used for internet at the same time. Subscribers can use on-line internet and voice communication through land telephone at the same time. It cans deliver1 MBPS internet connectivity within 4 km from the exchange. Systems & Services Limited was established in 1984 with the aim of supporting international enterprises in the implementation of works related to technical assistance at various engineering fields with major concentration in telecommunications. The company successfully conducted a number of projects for design and supervision works under the guidance of its foreign counterparts that allowed transfer of technology resulting in development of local expertise. The Mission of the company is to be valued by its customers, employees and the community in which it works. 9
    • Conclusion: Bangladesh Telecommunications Company Limited (BTCL), a state owned premier telephone company, provides internet connection for their land phone subscriber through same copper wire for connectivity in most exchanges all over Bangladesh. The service is branded as BCube. BTCL appointed three outsourcing companies to assist customer to get the connection and also after-sales support at customer end. Systems & Services Limited is one of the authorized companies with high quality and reliable services committed to customers. ADSL technology is been used to provide the BCube connection. Same copper wire which is used for telephone connection is also used for internet at the same time. Subscribers can use on-line internet and voice communication through land telephone at the same time. It cans deliver1 MBPS internet connectivity within 4 km from the exchange. Systems & Services Limited was established in 1984 with the aim of supporting international enterprises in the implementation of works related to technical assistance at various engineering fields with major concentration in telecommunications. The company successfully conducted a number of projects for design and supervision works under the guidance of its foreign counterparts that allowed transfer of technology resulting in development of local expertise. The Mission of the company is to be valued by its customers, employees and the community in which it works. 9