What Guest Want?• Good Service• Price / Reasonable Rates• Clean Appearance• Name / Reputation• Convenient Location
What Guest Want?1. Clean Appearance2. Convenient Location3. Price / Reasonable Rates4. Good Service5. Name / Reputation
Define Housekeeping? It may be defined as “Provision of a clean,comfortable, safe and aesthetically appealing environment”
RESPONSIBILITIES of Housekeeping• Establish a welcoming atmosphere and ensure courteous, reliable service from all staff of the department.• Ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible.• Cater to the laundering requirements of hotel linen, staff uniforms and guest clothing.• Provide and maintain the floral decorations and maintain in the landscaped areas of the hotel.• Coordinate renovation and refurbishing of the property as and when, in consultation with the management and with interior designers.
Pleasant Personality Loyalty Physical Fitness Memory Personal HygienePunctuality Eye for detail ATTRIBUTESCourtesy Cooperation Calm Adaptability Right Attitude Honesty Tact & Diplomacy
GUEST SUPPLIES to be provided in Guest Bedroom Waste Paper Basket Room Service menu Breakfast Door Knob Laundry rate Slips Tumblers In house-Telephone Ash trays Directory Guest Comment card Bible, Gita or Quran Laundry Bags DND Card Matches Quick Aid Pens Hangers Scribbling Pads Valet Bags
GUEST SUPPLIES to be provided in Guest Bathroom Shoe Kit Disposal Bags Soap Towels Shower Cap Face Towels Ash tray Hand Towels Matches Bath Mats Bathroom Glasses Shampoo Toilet Rolls Face Tissue
The housekeeper should endeavor to provide those whichmake cleaning easier for her staff, save time & obtain asatisfactory result. Only 10- 15 % of the cost of cleaningequipment and agents but they play a major role in thecleaning process.
Advantages of Cleaning EquipmentsEase of maintenance, easy renewed parts, easy replacements.It reduces fatigue, increases productivityDoes a better job more efficientlyReduces much movement because of extension pipes etc.It is a status symbol and therefore Morals builder
Selection of Cleaning EquipmentsWhen determining specifications, consider, size, appearance, weight, noise, attachment, maneuverability, electrical characteristics, safety features.When determining size consider:total area for cleaningcongestion of the areaWeight and portability especially when it has to be transportedFor uneven floors use larger machines
Brushes Carpet Brush Upholstery Brush Shoe Brush etc.Mops Do all Mop Kentucky Mops Disposable Mops