Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
It has been known for some time that there are wide variations in health status between different population groups and wide variations in appropriate use of high quality health services. Health care providers should aim to achieve equal service for equal need as a unique contribution to addressing this problem. For example, service utilization variations might be due to lack of service availability, accessibility, cultural appropriateness, or due to patient and family situations (i.e., affordability, emotional stress, language barriers). The challenge is to identify service utilization variations, understand reasons for them and take action to improve the situation. Solutions will depend on the active involvement of professionals, managers, patients and their families.
Cristina Ugolini; Julie Kryzanowski
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