Management Attitudes & Organizational Climate Study A study to assess Organization’s existing climate & attitudes

Management Climate Study Climate refers to meaningful interpretations of a work environment by the people in it Objective of the Study : To understand the relationships between the work environment (policies, practices, procedures) and work-related attitudes and behaviour

Climate refers to meaningful interpretations of a work environment by the people in it

Objective of the Study :

To understand the relationships between the work environment (policies, practices, procedures) and work-related attitudes and behaviour

Management Climate Questionnaire Set of Questions measuring 8 characteristics Management Style System Orientation Organisation Culture/Decision Making Quality Customer Service Change Communication Accountability Also looks at perceived performance & opportunities for improvement

Set of Questions measuring 8 characteristics

Management Style

System Orientation

Organisation Culture/Decision Making

Quality

Customer Service

Change

Communication

Accountability

Also looks at perceived performance & opportunities for improvement

Company X : Profile Of Respondents Sample Included Supervisors Assistant Manager & Dept. Manager Senior Manager & Above Across functions: R & D, Production, QC, Engineering, Purchase etc.

Sample Included

Supervisors

Assistant Manager & Dept. Manager

Senior Manager & Above

Across functions: R & D, Production, QC, Engineering, Purchase etc.

Individual Perception:Total Customer service orientation, org. structure, accountability : key areas of concern

Individual Perception:Supervisors System orientation also an area of concern

Individual Customer Service Left Graph : I know the factors our customers consider important and how good we are at them Right Graph : We need to educate our customers to understand what they can reasonably expect Awareness of customer needs. Emphasis on managing expectations low

Left Graph : I know the factors our customers consider important and how good we are at them

Right Graph : We need to educate our customers to understand what they can reasonably expect

Individual Accountability Left Graph : I know exactly what is expected of me in terms of results Right Graph : Some people don't seem to be responsible for anything Clarity about expectations from self. Not clear about expectations & responsibilities of others

Left Graph : I know exactly what is expected of me in terms of results

Right Graph : Some people don't seem to be responsible for anything

Individual Decision Making Left Graph : If you allow subordinates to influence your decisions, you are showing your weakness as a manager Right Graph : When I feel I should make a decision and I don't have the relevant information, I trust my intuition to suggest the right course of action Decision making collaborative. Belief in intuition strong.

Left Graph : If you allow subordinates to influence your decisions, you are showing your weakness as a manager

Right Graph : When I feel I should make a decision and I don't have the relevant information, I trust my intuition to suggest the right course of action

Individual System Orientation:Supervisors Left Graph : I can tell when something is going to be a problem using the systems we have Right Graph : I know what happens in my area. I don't need a system to tell me I have appropriate systems. I don’t need them anyway

Left Graph : I can tell when something is going to be a problem using the systems we have

Right Graph : I know what happens in my area. I don't need a system to tell me

Company Perception:Total Company needs to improve on change , communication, accountability & org.structure/decision making

Company Perception:Supervisor Change orientation & management style more worrisome

Company Change Orientation Left Graph : The people working for me understand that they need to try new ways of doing things Right Graph : I do not believe that the company is either ready to make real changes or determined to push them through We are trying to change, the company is a bottleneck

Left Graph : The people working for me understand that they need to try new ways of doing things

Right Graph : I do not believe that the company is either ready to make real changes or determined to push them through

Company Communication Left Graph : I know all my targets and objectives for this year Right Graph : Changes often happen in the business that I should know about but don't until after the event. Long term goals & objectives are well communicated. Everyday communication/changes needs improvement

Left Graph : I know all my targets and objectives for this year

Right Graph : Changes often happen in the business that I should know about but don't until after the event.

Company Accountability Left Graph : The business makes it clear to people what they are responsible for Right Graph : I would achieve my targets if it were not for the problems caused by other areas I am clear about my targets & responsibilities. Other departments affect my performance

Left Graph : The business makes it clear to people what they are responsible for

Right Graph : I would achieve my targets if it were not for the problems caused by other areas

Company Management Style Left Graph : I regularly review a list of priorities with my manager that I then work through Right Graph : We are always blamed when things go wrong, but never recognized when they go well Job priorities are clear. Reward & punishment system not fair

Left Graph : I regularly review a list of priorities with my manager that I then work through

Right Graph : We are always blamed when things go wrong, but never recognized when they go well

Company Decision Making Left Graph : Our departmental goals are clear and are in line with the company goals Right Graph : People here are held responsible for things they can't control Clear,aligned goals. Need to review roles & responsibilities

Left Graph : Our departmental goals are clear and are in line with the company goals

Right Graph : People here are held responsible for things they can't control

Perceived Performance I could do better

Potential For Improvement Moderate to high potential to improve

Factors For Improvement:Total Work processes, training, attention to quality maintenance ,work simplification : Major areas of opportunity

Factors For Improvement:Supervisor Supervisor also identifies relationships between superiors & subordinates as a factor for improvement

Credentials

Managing Partner -Sarvajeet Chandra Organizations Worked For : ICICI Bank, Renoir Consulting (UK), Baazee.com ( now Ebay), Ogilvy & Mather Sales & Distribution Operations/ Service Quality Brand Building Capability Development FMCG/Institutional ITC( ITD Division) Eveready Travelport MSM Eveready Kodak Shringar Cinema (Fame) Infrastructure , Industrial & Real Estate Saurashtra Cement VNC Group Tata Steel Lavendor Group Mandala Asset Solutions Lion Group Tata Steel VNC Group Gujarat Glass Saurashtra Cement Pidilite (Fevicol, Fevikwik, Fevistik) VNC Group Tata Steel Textile, Leather & Commodities Tata International Indo Rama Texmaco Group Laxmi Machine Works Tata International ITC (IBD Division) World Gold Council Banking, Media, IT, Hospitality & Others Xenos Blue Star Cidade de Goa ICICI Bank Thanjavur Hotel Residence Cidade de Goa STAR TV EBay India MIHMCT Vizualize LBi India Systime JW Mariott GTL Limited BST-Sayona

Profile of Partners – Jasravee Kaur Organizations Worked For : Lowe Lintas, Percept Group, Research International, AC Nielsen ORG Marg FMCG Institutional Media, Banking & Others Marketing & Brand Management Hindustan Unilever (Lifebuoy Hamam Fair & Lovely Kisan Annapurna Liril Dove Lux) Camlin Old Spice Coca Cola Unilever Thailand Unilever Brazil Fame Adlabs Pantaloon Central Essar Petro Institutional ing Welspun Spaces Bank of Baroda Sahara One STAR Rediff.com CNN FedEx VNC Group (Bestarc Bestfence Bestwire) ITC IBD Saurashtra Cement Tata Wiron Training in Marketing/Brand Management Xaviers Institute of Communications North Point Lintas School

Master Sun Projects Large & Medium Cap Companies

“ You see, all the right things are written in books and research papers. The trick is to ensure that there is no gap between what is written in the books and your vision; from what is happening on the shop-floor and what is going on in the marketplace. That is execution. That is what makes the difference” Mukesh Ambani www.mastersungroup.com [email_address] Sarvajeet : +91 9920803060 Jasravee : +91 9892301590 Office :+91 22 65209702