Shared Services and Business Process Outsourcing are proven delivery models for providing “non-core” services to the business, and can deliver the “triple benefit” of reduced costs, improved service levels and a more effective control environment. Success requires a robust approach, focusing on the critical success factors, and then adapting all this to your own organization’s unique situation, culture and requirements. Having a comprehensive and robust Customer Relationship Management (CRM) framework is fundamental to this success. In this presentation, Grant Farrell and Chas Moore of Chazey Partners, share their hands on experience on “nine key components” of a robust CRM framework, and how to design a “best practice” service partnership agreement (SPA) as part of this framework.
Clipping is a handy way to collect important slides you want to go back to later.