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While BPO can be a powerful lever to eradicate deficiencies, cut costs, improve quality, and strengthen control, many of these benefits are often relegated to 'by-products', as clients focus instead on the cost advantage of replacing internal headcount with low-cost, third party resources. As long as BPO is still being summed up, summarily, as a 'lift & shift' or 'my mess for less' activity, the real benefits of outsourcing will remain elusive. So, how do you ensure you care embarking on a positive, rewarding relationship with your BPO service provider? The article offers 10 tips to help you drive a more productive BPO partnership.