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Shared Services for the Public Sector
 

Shared Services for the Public Sector

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Shared Services for the Public Sector ...

Shared Services for the Public Sector

New Administration Focus affecting Shared Services for the Public Sector
- Increase the efficiency of Government through better use of technology and stronger management that demands accountability
- Create sound budget practices and reduce wasteful spending by committing to greater fiscal transparency
- Discover the immense transformative power of technology and innovation
- Achieve unprecedented openness with free sharing of best practices

Get the inside story from these public sector visionaries:

- Administrative Resource Center, Bureau of the Public Debt, Department of Treasury
- Enterprise Services Center, Department of Transportation
- Gauteng Shared Service Centre, South Africa
- Hanover County, VA
- NASA Shared Services Center
- National Business Center, U.S. Department of the Interior
- Office of the Chief Information Officer, National Weather Service
- Program Support Center, U.S. Department of Health & Human Services
- U.S. Army Military District of Washington, U.S. Department of Defense
- U.S. Department of Housing and Urban Development
- U.S. Department of State - U.S. Office of Personnel Management
- U.S. Postal Service

For more information about the event, please visit the website www.iqpc.com/us/sspublicsector, call +1-800-882-8684 or email sarah.thompson@iqpc.com

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    Shared Services for the Public Sector Shared Services for the Public Sector Document Transcript

    • Register by March 27, 2009 and proudly presents SAVE up to $2,396 2ND ANNUAL SHARED SERVICES FOR PUBLIC SECTOR TM THE May 11-13, 2009 • Washington, D.C. • Georgetown University Hotel and Conference Center New Administration Focus Get the inside story from these public sector 1 Increase the efficiency of Government through better use of technology and stronger management that demands accountability visionaries: 2 Create sound budget practices and reduce wasteful spending by committing to greater fiscal transparency Administrative Resource • Center, Bureau of the Public 3 Discover the immense transformative power of technology and innovation Debt, Department of Treasury 4 Achieve unprecedented openness with free sharing of best practices Enterprise Services Center, • Department of Transportation Realize the potential in Shared Services for your Gauteng Shared Service • Centre, South Africa organization and learn how to: Hanover County, VA • Drive highly efficient systems and processes by streamlining back and front-office • functions NASA Shared Services Center • Ensure successful and sustainable shared services projects by creating a flexible • National Business Center, U.S. governance model that promotes transparency and accountability • Department of the Interior Increase service delivery for less with a fiscally responsible strategic plan of action • Reduce complex organizational structures through advanced human capital • Office of the Chief • intelligence Information Officer, National Maintain high performance levels by integrating key metrics, dashboards and KPIs • Weather Service into the operational framework Program Support Center, U.S. • Department of Health & Human Services NEW in 2009 – Shared Services U.S. Army Military District of Public Sector Benchmarking Forum • Washington, U.S. Department Open to Conference Attendee and Non-Attendee Public Sector Shared Services Professionals! of Defense Inaugural Meeting: Join us on May 12th at the Georgetown University Hotel and U.S. Department of Housing • Conference Center to meet group members and start your networking immediately! Please and Urban Development see page 4 for more details. U.S. Department of State • Sponsors: U.S. Office of Personnel • Management U.S. Postal Service • REGISTER ONLINE AT www.iqpc.com/us/sspublicsector OR CALL US AT 1-800-882-8684
    • 2ND ANNUAL SHARED SERVICES Who Will Attend FOR Assistant Secretaries, Deputy Assistant Secretaries, PUBLIC SECTOR Deputy Directors, Office Directors and Managers in: TM THE Shared Services • Administrative Services • Business/ Process Improvement • Business/Technology Integration • Call Center • Dear Public Sector Leader, CFO/Finance & Accounting • CIO/IT/IT Shared Services • What’s changed in Shared Services for the Public Sector? Though servi ce deliverability has always been one of your top HR Chiefs/HR Shared Services • priorities, it is more important now than ever before! Current economic and political cond itions demand that Government find Logistics/Materials Management/Procurement • innovative ways to deliver more services with significantly less resources. One of the best ways to do this is to adopt a Shared Services Modernization/Transformation • framework that addresses transpare ncy, openness and efficiency across service functions such as HR, Finance, IT and Procurem Operations • ent. Shared Services implementations arou Policy and Standard Analyst • nd the world demonstrate the poss ibilities that can be achieved for the public sector. The 2nd Annual Shared Services for Service Centers/Delivery/Integration/Management • the Public Sector Summit is this year’s premier forum to learn from your Shared Services peers. Whether you’re new to Shared Services or Strategic Planning • a more experienced practitioner, the 2nd Annual Shared Services for the Public Secto r Summit is an opportunity to hear Supply Chain • how current projects are being managed and how common challenges are being over come in these changing times. Take advantage of this invaluable learning and netw orking experience and walk away with specific tools from each and every session that can help you and About the Venue your Shared Services project stand a better chance of achieving success! I look forward to meeting you in Was hington, D.C.! Georgetown University Hotel and Conference Center 3800 Reservoir Rd. NW Washington, D.C. 20057 ng P . Maximize your learni .S Reservations: 1 (888) 651-1921 experience by attending Christopher Boucher p our interactive worksho The Georgetown University Hotel & Conference Program Director, Shared Services d series! Se e page 3 an Center offers a unique experience nestled among Shared Services & Outsourcing Network the buildings of the Georgetown University campus. register today! Located in the center of campus, it is around the corner from the bustling streets of shopping and restaurants in the heart of Georgetown. The well- known Washington D.C. attractions, museums and monuments are a short taxi or metro ride away. About the Organizers The Shared Services & Outsourcing Network (SSON) was established in the Sponsorship and Exhibition late nineties to serve the changing needs of shared services practitioners. SSON has the leading edge in international shared services expertise. Our Opportunities research staff works from our international offices located in the U.S., U.K., Singapore, Australia and Dubai to research current trends and developments in shared Sponsorships and exhibits are excellent services. We bring this information to our members via the SSON website; our monthly opportunities for your company to showcase its publication; Shared Services News; regular e-news; organized site visits; benchmarking roundtables; products and services to high-level, targeted conferences and training courses. Website: www.ssonetwork.com decision-makers attending the 2nd Annual Shared E-mail: info@ssonetwork.com Phone: +44 (0)20 7368 9300 Services for the Public Sector Summit. SSON helps companies like yours achieve important sales, CPE CREDITS marketing and branding objectives by setting aside a limited number of event sponsorships and exhibit Penton Learning Systems d.b.a International Quality and Productivity Center is spaces – all of which are custom-tailored to assist registered with the National Association of State Boards of Accountancy (NASBA), your organization in creating a platform to as a sponsor of continuing professional education on the National Registry of CPE maximize its exposure at the event. Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be For more information on sponsoring or exhibiting at addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite Shared Services for the Public Sector, please contact 700, Nashville, TN 37219-2417. Website: www.nasba.org Mario Matulich at 1-800-882-8684 or at This program stands as BASIC as there are no prerequisites or advanced preparation requirements to sponsorship@iqpc.com attend our conferences. “Group Live” delivery method. REGISTER ONLINE AT www.iqpc.com/us/sspublicsector OR CALL US AT 1-800-882-8684 2
    • PRE-CONFERENCE WORKSHOPS Monday, May 11, 2009 A 8:00 – 11:00 7:30 Registration for Workshop A Developing a Shared Services Business Case for the Public Sector Incorporating Sustainability as a Featured Service Shared services often start as an opportunity to cut costs and consolidate How to define sustainability elements and delivery strategies • staffing levels. Reducing costs and eliminating redundancy will always How to design a portfolio of services, creating and maintaining buy-in • remain a key objective; however, when you are designing your shared and develop a continuous improvement process services framework, you can build a structure that will allow for significant How you will benefit: growth in scope and scale and incorporate progressive areas of service such Gain exposure to lessons learned from various public sector • as sustainability. This workshop will focus on building a business case that implementations will gain buy-in by demonstrating how shared services will add value, • Create a fiscally responsible operating model that is set-up for growth reduce cost and focus on the growing importance of sustainability. • Achieve short and long-term cost savings What you will learn: Steve Bucalo, Partner, ScottMadden • How to create a business case to support successful implementation of shared services and complement departmental goals and directives B 11:15 – 2:15 11:00 Registration for Workshop B Lunch will be served. FREE Software Tool Best Practices in Public Sector Metrics & Process Improvement A strong shared services program requires continuous performance How to improve the overall functionality of operations by linking • measurement as well as cost and service analysis. In improving overall measurement systems, cost drivers, process improvement and service delivery by increasing value and lowering costs, it is essential to SLAs/chargebacks understand exactly what to improve and which metrics are relevant to How you will benefit: your customer and business units. Receive a free, fully-functional software package to help analyze your • What you will learn: specific processes and products and develop effective measures, plus • How to lay the framework for successful implementations with processes and lessons learned that can be implemented immediately processes and lessons built around proven metrics • Generate significant results with techniques and templates designed for • How to take advantage of the basic tools in performance management, quick returns including utilizing scorecards and activity analysis for a top- • Achieve sustainable, self-supporting systems with continuous down/bottom-up approach improvement dashboards Andrew Muras, Sr. Manager, BAE Systems Quality & Management Services C 2:30 – 5:30 2:15 Registration for Workshop C Shared Services Public Sector Benchmarks and Best Practices The purpose of benchmarking and performance measurement is to Latest trends in shared services within the public sector; and, • provide a means to promote and track higher performance. At the same Opportunities to apply best practice examples and lessons learned to • time, the best intended benchmarking efforts can easily get bogged improved your current shared services environment. down and end up wasting valuable time and budget – limited resources How you will benefit: that could be better utilized in making performance improvements. This Take away actionable examples and strategies that you can utilize now • workshop will assist participants in measuring what matters, utilizing to improve your shared services operation; benchmark information effectively, and translating performance • Learn how to focus your benchmarking efforts while clearly information to truly optimize shared services. demonstrating and communicating performance; and, What you will learn: Identify solutions, ideas and concepts that can assist with your • • Methods to assess your current benchmarks and performance toughest shared services challenges. measures, ways to improve these efforts and focus your resources; Glenn Davidson, Managing Director, Public Sector Advisory, • Techniques to integrate benchmarking and performance management Americas, EquaTerra into your shared services environment; • Strategies to measures what matters and optimize your approach to measuring performance; D 5:45 – 8:45 5:30 Registration for Workshop D Dinner will be served The Customer-Driven Shared Services Model The most successful shared services providers are intrinsically aligned to In this session, you will be exposed to tools to: their customers – as are the most cost effective and efficient. Customer Determine how to provide services that your customers demand • focus is not just customer satisfaction surveys or SLAs – it is a holistic • Select the fee-for-service model that is right for your organization approach to understanding customer needs and providing services that • Manage ongoing customer relationships achieve those needs, creating a financial model driven by demand, and • Measure and monitor customer satisfaction managing and monitoring relationships to evolve with your customers. Booz Allen Hamilton Sponsors: 3
    • MAIN CONFERENCE DAY ONE Tuesday, May 12, 2009 Registration & Coffee Securing Support for Shared Services through 7:30 11:15 Strategic Human Capital Management Chairperson’s Welcome and Opening Remarks 8:00 One of the most significant challenges for any champion of shared services is overcoming the natural resistance to change Opening Keynote: The Evolution of Shared 8:15 by your workforce. Even without limited resources, shared Services in Tough Economic Times and services are only as good as the collective support of its staff. Alignment with the Objectives of the New Transforming Government into a culture of change is the first Administration step to getting a successful project off of its feet. In this Under the new administration, shared services will lead session, you will learn how to: government agencies in ways to increase the efficiency and • Garner top-down and bottom-up support by involving staff in effectiveness of service delivery, transparency and the evaluation and analyses of internal processes accountability. Pushing these efforts forward in a challenging • Drive change by clearly defining roles and advocating economy will require you to understand: individual ownership over the various aspects of the project • How the new administration’s agenda will influence the • Ensure greater support and success with thorough cross- application of shared services functional preparation of the workforce • How to improve operations at a lower cost Keith Nelson, Former Assistant Secretary of, • How to sell your value-added solution successfully and Administration and Chief Human Capital Officer, U.S. expand your portfolio of services Department of Housing and Urban Development Sam Poston, SVP, ScottMadden 2009 SHARED SERVICES PUBLIC SECTOR 12:00 Dave Mader, VP, Booz Allen Hamilton BENCHMARKING FORUM: Inaugural Meeting – Lunch will be served. Interactive Panel: 9:00 Extended Q & A The 1st Shared Services Public Sector Benchmarking Forum is Facilitating Change by set up to provide a dedicated network of Public Sector Shared Establishing an Effective Roadmap for Future Services professionals an opportunity to benchmark their Shared Services Projects operations on an ongoing basis and to discuss common Now that we have a better idea of where we are headed in challenges and best practices. Some of the issues to be shared services, the more important challenge still remains: how discussed will include cross-functional migration, continuous do we get there? Establishing a proper roadmap (which improvement strategy, talent management, process includes building a business case and governance model) is an reengineering and emerging technologies – with the collective essential obstacle in synergizing the human component of the goal of achieving more open, efficient and fiscally responsible change management process with the necessary people and government services. In summary, the 2009 Public Sector processes used to facilitate that change. In this interactive panel Shared Services Benchmarking Forum’s main objectives are: session, you will learn from a cross-array of public sector • Sharing knowledge and experiences across departmental lines visionaries, including high-level decision makers and their shared • Maximizing synergies generated from the combined interests service provider partners working in a variety of functions. of the group and the agencies they represent Panel Leader: • Discussing and debating on how to best optimize taxpayer Cindy Z. Springer, Executive Director of the dollars to create a more sound government Administrative Resource Center, Bureau of the Public • Promoting the encouragement of multi-departmental Debt, U.S. Department of Treasury collaboration and cooperation For those interested parties not attending the full Panelists: conference, registration is required for the Benchmarking Gustavo Limon, CTO, Office of the Chief Information Forum. See page 7 for details. Officer, National Weather Service Earl Pinto, Esq., Senior Advisor, Program Support Center, U.S. Department of Health and Human Services Streamlining Complex Organizational Structures 1:30 and Delivering First Class Service through Highly Deborah Giannoni-Jackson, VP, Employee Resource Systematized Change Management Procedures Management, U.S. Postal Service Current pressures in the public sector have made the planning Bob Stevens, Director of Customer Service, Enterprise phases of shared services implementations more important than Services Center, Department of Transportation ever before, including deciding which processes to outsource and which to retain, just to name a few. Change management is still Morning Networking Break 9:45 one of the most difficult phases to execute, and in its own large- scale effort, the USPS was able to achieve full integration of 3,800 Utilizing Baseline and Broad-Based Surveys to 10:30 of its HR postal professionals, 200 processes and 70 disparate Ensure Sustainable, Low-Risk Implementations systems into a single HR system capable of supporting a 700,000 The success of shared services programs in the public sector employee organization. In this session, you will learn how to: hinges on the continuous assessment of customer satisfaction and • Reduce costs and enhance customer service by moving work to responsiveness to customer needs. To meet these challenges, an employee and manager self-service environments NASA has incorporated a variety of different customer surveys into • Integrate people component with processes and technology by its business planning cycle to measure customer satisfaction and staffing resources for knowledge transfer improve performance. In this session, you will learn how to: • Enhance shared service environment with selective outsourcing • Meet increasing service demands by establishing baseline and practices benchmark ratings for customer satisfaction Anthony J. Vegliante, Chief Human Resources Officer and • Address survey results and corrective actions by providing EVP, United States Postal Service feedback to customer groups • Develop appropriate survey populations and avoid survey fatigue Case Study Interactive Session Networking Richard Arbuthnot, Executive Director, NASA Shared Opportunity Services Center REGISTER ONLINE AT www.iqpc.com/us/sspublicsector OR CALL US AT 1-800-882-8684 4
    • Extreme Makeover: Public Sector Edition – from getting the best of your shared services efforts by setting 2:15 Driving Organizational Change through very stringent standards. In this session, you will learn how to: Strategic Maps, KPI Dashboards & The Balanced • Ensure achievability and sustainability through a single Scorecard performance and conformity standard • Satisfy customer expectations by placing business process Just as any house requires constant maintenance and the improvement initiatives at the core of internal strategy occasional renovation, so too does your shared services • Attain consistent quality output (accuracy and timeliness) with organization. Continuous improvement relies on the same customer surveys and monthly metrics level of upkeep as your home, and it is important that you are equipped with the proper tools to get the job done…and done Betsy Murphy, Managing Director, Oversight and right. From your strategy map (the blueprint) to your key Management Analysis, U.S. Department of State performance indicators and the Balanced Scorecard (the measurements), this session will teach you how to: Managing SSOs in Recessionary Times: 4:30 • Drive initiatives, increase bandwidth and improve capacity to Achieving Short-Term Gains with Effective change with a highly comprehensive and prescriptive strategy Strategic Models mapping approach The scaling back of resources throughout federal, state and • Design a successful SSO strategy using the Balanced local governments has made sustaining shared services a Scorecard monumental task. Because lower or constrained budgets may • Measure success of shared services strategy by utilizing KPI yield cost efficiencies, they cannot be achieved without dashboards and other tools impacting desired service delivery standards. Leaders must find ways to overcome this challenge with limited resources, but Paul S. Bartley, Director, Program Support Center, U.S. also realize the potential for positioning their department for Department of Health and Human Services greater success in the future. In this session, you will learn Afternoon Networking Break how to: 3:00 • Attain long-term scalability by developing a business model Optimizing Performance Levels by Applying ISO structured around short-term wins 3:45 Quality Management Standards in a Service • Achieve sustainable, targeted service delivery standards by Environment aligning service demands with budgeted resources • Realize significant short-term cost savings by way of Long after consolidation efforts comes the long-term capital/technology deferment, training reductions and vacant difficulties associated with ensuring that your sharing of positions services continues to be delivered in the most effective and efficient manner. The most successful, self-sustaining shared Joe Casey, Deputy County Administrator, Hanover services centers in the public sector are those that have been County, VA certified by the International Organization for Standardization, the world’s largest developer and publisher of management Close of Conference Day One & Cocktail 5:15 protocol. Adoption of and compliance with ISO mandates Reception discourages performance-related issues such as complacency MAIN CONFERENCE DAY TWO Wednesday, May 13, 2009 Registration & Coffee country from a self-service to a centralized/consolidated model. 7:30 This initiative has drawn the attention of Supreme Court Chief Chairperson’s Welcome and Opening Remarks Justice John Roberts, whose annual report for 2008 predicted 8:00 savings and cost avoidances totaling $55.4 million through Keynote: Bringing Government into the 21st 2012. This session will be structured as a panel discussion 8:15 Century: Leveraging Emerging Technologies to featuring AOUSC and CGI personnel responsible for leading and Bolster New and Mature Shared Services implementing the transformation in an interactive discussion Centers about critical governance issues, including: (1) clearly communicating a compelling value proposition and achieving Though there is still uncertainty as to the new administration’s customer buy-in up front; (2) implementing SLAs for the first role with respect to shared services, one thing remains clear: time in a challenging culture; and (3) re-considering business the President understands the immense transformative power case assumptions about realizing savings versus re-investing to of technology and how it can improve the way Government seize unforeseen emerging opportunities. operates. Though technology has always been an important enabler, shared services will require that it be embraced even CGI Federal more in order to drive the directives of the new administration Visit the website for confirmed panelists forward. In this session, you will learn how to: • Increase bandwidth of leadership and workforce by Morning Networking Break 9:45 optimizing technological capabilities and offerings • Understand the transformative power of technology and how Fostering High-Performance by Implementing 10:30 it will impact your current and future projects Business-Driven Talent Strategies and Workforce • Optimize shared services achievements across functions with Development Programs best-in-class technology and an architecture that Allocating your human capabilities across the various business complements the various silos of an organization entities of the shared services center is an ongoing challenge. Doug Bourgeois, Director of the National Business Acquiring talent from outside and ensuring that your Center, U.S. Department of the Interior workforce is flexible to change, culturally and operationally, is vital to the success of any implementation. Gauteng is a Interactive Panel: 9:00 Extended Q & A globally recognized center of excellence that has leveraged Getting It Right the First Time: workforce development programs like their Employee Wellness Customer-Driven Governance The Administrative Office of the United States Courts is in the Case Study Interactive Session Networking process of transforming its management model for a wide range Opportunity of administrative and IT services to 94 court locations across the Sponsors: 5
    • Programme and specific talent strategies to promote greater Achieving Operational Excellence in A SSO: 3:00 efficiency levels. In this session, you will learn how to: Lean Tools and Metrics for Success • Achieve economies of scale, standardization and consistency In today's challenging economic climate, Operational Excellence of service with human capital business intelligence and an remains a fundamental objective in achieving organizational Employee Wellness Programme success in both the public and private sector. This excellence is • Increase engagement, productivity and performance through achieved by finding and eliminating waste in business employee career-pathing processes. Tremendously effective in improving service and your • Promote efficiency by connecting the vision of the bottom line, this effort also builds esprit and cooperation in the organization with the people that drive that vision workforce. Yet identifying what tools are most effective and how to implement them in a sustainable manner is a Khulu Radebe, General Manager Human Resources continuing struggle. Those responsible for implementation Services, Gauteng Shared Service Centre often have limited resources or little expertise with business process improvement, yet still have the requirement for success. Interactive Panel: 11:15 Extended Q & A In this session, you will learn how to: How Shared Services Can Help • Improve operations by identifying key metrics and lead process Agencies Meet the Operational Improvement improvement efforts regardless of resources Initiatives of the New Administration • Understand process waste and apply Lean concepts to identify The Obama administration’s focus on efficiency and and eliminate it effectiveness throughout government – particularly illuminated • Tie Implementation to your Strategic Plan by the creation of an Executive Level Chief Performance Officer – compounds the emphasis agencies will place on delivering F. Lee Campbell IV, Chief of Strategic Planning, U.S. Army services more cost effectively and to higher levels of customer Military District of Washington satisfaction. Shared Services is one key vehicle for achieving this objective. Interactive Panel: 3:45 Quick Wins 30 Ideas in 40 Minutes: Booz Allen Hamilton Promoting Highly Transparent, Efficient Shared Visit the website for confirmed panelists Services Models to Drive Enhanced Performance Levels and Long-Lasting Capabilities Networking Luncheon 12:00 Experts will discuss the key takeaways from the conference Maximizing the Potential of Your Shared and then provide insight on how to best integrate the various 1:00 Services Efforts by Achieving Cross-Functional, tools, methodologies and solutions learned to achieve “quick Intra-Agency Collaboration wins” for your SSO. Gaining the necessary support and facilitating successful Panel Leader: shared services transformations is an overwhelming task faced Tim Vigotsky, Former Director of the National Business by all implementers. Optimizing those successes across Center and Founder of Vigotsky Associates functions and agency lines is a remarkable feat because it Panelists: involves the successful change management associated with Reginald M. Brown, Director of Modernization and the compromise of complex and varied interests and Human Resources Line of Business, U.S. Office of structures. In this session, you will learn how to: Personnel Management • Create, represent, distribute and enable adoption of insights and experiences unknown and unfamiliar to the workforce, Anthony J. Vegliante, Chief Human Resources Officer and particularly during times of change or disruption, with a EVP, United States Postal Service systematic 3 foci approach (technocentric, organizational and Betsy Murphy, Managing Director, Oversight and ecological) Management Analysis, U.S. Department of State • Solve intractable, cumbersome problems by increasing network connectivity, internally and externally Khulu Radebe, General Manager Human Resources • Facilitate and manage innovation and learning by leveraging Services, Gauteng Shared Service Centre expertise across the organization Richard Arbuthnot, Executive Director, NASA Shared Dr. Mark Olszyk, Deputy Chief of Staff, U.S. Department Services Center of Veterans Affairs Doug Bourgeois, Director of the National Business Center, U.S. Department of the Interior Using a Fee Structure to Create a Healthy 1:45 Internal Market Based on Greater Efficiency and Melissa Lytell, Director of HR Shared Services, U.S. Cost Transparency Department of State Justifying expenditure in an environment that has often Chairperson’s Closing Remarks & End of specifically designed to save costs is a core requisite of a 4:30 Conference successful SS leaders. At the same time you also have to justify the charges that you will be making to the business units and all of your stakeholders. In this session, you will learn how to: • Maximize organizational streamlining with the financial alignment of procurement requirements to programmatic strategic goals • Optimize operational capabilities by creating a high-quality, transparent and customer-focused procurement operation Case Study Interactive Session Networking • Ensure departmental top priorities are met by creating work Opportunity environments that allow the flexibility to move resources Cathy Read, Director of Acquisition Management, U.S. Department of State William Moser, Deputy Assistant Secretary for Logistics Management, U.S. Department of State Afternoon Networking Break 2:30 REGISTER ONLINE AT www.iqpc.com/us/sspublicsector OR CALL US AT 1-800-882-8684 6
    • ABOUT THE SPONSORS ScottMadden, Inc. is a leading management consulting firm specializing in shared services, outsourcing advisory services, and the energy industry. ScottMadden began to develop its shared services practice in 1994. Since that time, we have helped many clients with the design, implementation, and operation of shared services within their organizations. Our experience spans the spectrum of potential shared services functions, and we have deep functional expertise in HR, IT, supply chain, finance and accounting, and real estate and facilities. We have performed significant shared services work in a wide variety of industries, from entertainment to energy to high tech. Our approach to the creation of shared services is to help our clients build a quot;business within the business.quot; We believe that the shared services business should operate just like any other business within the corporation—with a business plan, a scorecard for performance, incentives for performance, and consequences for non-performance. Website: www.scottmadden.com Booz Allen Hamilton has been at the forefront of strategy and technology consulting for more than 90 years. Providing a broad range of services in strategy, operations, organization and change, shared services, information technology, systems engineering, and program management, Booz Allen is committed to delivering results that endure. Website: www.boozallen.com CGI has over 30 years of experience in the U.S. federal government market, we have helped more than 100 federal government agencies, boards, committees and commissions to improve program and back-office functions, allowing them to better fulfill their core missions. Our experience includes optimizing IT infrastructure through shared and managed services supporting more than 50 federal agencies, modernizing financial management operations for federal agencies through our Momentum financial management and shared services solution, and enhancing citizen information via healthcare services websites. As a leading IT and managed services provider to the federal government, CGI has a solid track record of on-time, on-budget delivery and high-value repeat performance. Website: http://www.cgi.com/web/en/industries/governments/us_federal/shared_service_provider.htm MORE ABOUT THE SHARED SERVICES BENCHMARKING FORUM This is designed to enable networking for Public Sector Shared Services professionals, so you can benchmark your operations and discuss common challenges and best practices. Issues to be discussed include cross-functional migration, continuous improvement strategy, talent management, process reengineering and emerging technologies – with the collective goal of achieving more open, efficient and fiscally responsible government services. In summary, the 2009 Public Sector Shared Services Benchmarking Forum’s main objectives are: • Sharing knowledge and experiences across departmental lines • Maximizing synergies generated from the combined interests of the group and the agencies they represent • Discussing and debating on how to best optimize taxpayer dollars to create a more sound government • Promoting the encouragement of multi-departmental collaboration and cooperation *Public Sector Employees not attending the conference pay $99 to attend the Shared Services Benchmarking Forum. Registration is available at www.iqpc.com/us/sspublicsector. This is complimentary to conference attendees. REGISTRATION INFORMATION Government, Non-Profit & Public Sector Organizations Please note that multiple discounts cannot be combined. A $99 processing charge will be assessed to all registrations not accompanied by 27-Feb-09 27-Mar-09 Standard credit card payment at the time of registration. Price MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC * CT residents or people Conference Only (Save $100) (Save $100) employed in the state of CT must add 6% sales tax. $899 $899 $999 Team Discounts Workshops Only $549 each $549 each $549 each For information on team discounts, please contact IQPC Customer Service at 1- ALL ACCESS PRICING 800-882-8684. Only one discount may be applied per registrant. (includes conference, (Save $1,696) (Save $1,596) (Save $1,496) Special Discounts Available: A limited number of discounts are available for all workshops and $1,499 $1,599 $1,699 the non-profit sector, government organizations and academia. For more benchmarking forum) information, please contact customer service at 1-800-882-8684. Benchmarking Forum $99 Details for making payment via EFT or wire transfer: JPMorgan Chase Penton Learning Systems LLC dba IQPC: 957-097239 Vendor Pricing ABA/Routing #: 021000021 Reference: Please include the name of the attendee(s) and the event number: 27-Feb-09 27-Mar-09 Standard 10557.004 Price Payment Policy: Payment is due in full at the time of registration and includes Conference Only (Save $800) (Save $400) lunches, refreshment and detailed conference materials. Your registration will $1,999 $2,399 $2,799 not be confirmed until payment is received and may be subject to cancellation. Workshops Only $549 each $549 each $549 each For IQPC’s Cancellation, Postponement and Substitution Policy, please visit www.iqpc.com/cancellation ALL ACCESS PRICING (includes conference, (Save $2,396) (Save $1,996) (Save $1,596) Special Dietary Needs: If you have a dietary restriction, please contact Customer all workshops and $2,599 $2,999 $3,399 Service at 1-800-882-8684 to discuss your specific needs. benchmarking forum) ©2009 IQPC. All Rights Reserved. The format, design, content and arrangement Benchmarking Forum $99 of this brochure constitute a trademark of IQPC. Unauthorized reproduction will be actionable under the Lanham Act and common law principles. **If you would like to attend the benchmarking forum and you are not registered for the conference, this is an additional $99. Sponsors: 7
    • International Quality & Productivity Center 535 5th Avenue, 8th Floor proudly presents New York, NY 10017 2ND ANNUAL SHARED SERVICES FOR PUBLIC SECTOR TM THE ❑ Conference Only ❑ Workshop(s) Only ❑ ALL ACCESS PRICING ❑A ❑B ❑C ❑D Please Choose Your Workshops: Your customer registration code is: When registering, please provide the code above. Name__________________________________ Job Title ________________________ Organization____________________________________________________________ Approving Manager______________________________________________________ Address_______________________________________________________________ City__________________________________State______________Zip___________ Phone________________________________Fax_______________________________ 5 EASY WAYS TO REGISTER: E-mail__________________________________________________________________ ❑ Please keep me informed via email about this and other related events. Web: www.iqpc.com/us/sspublicsector 1 ❑ Check enclosed for $_________ (Payable to IQPC) 2 Call: 1-800-882-8684 or 1-646-378-6026 ❑ Charge my __Amex __Visa __Mastercard __Diners Club Email: info@iqpc.com 3 Card #____________________________________Exp. Date___/___ Fax: 1-646-378-6025 4 Details for making payment via EFT or wire transfer can be found on 5 Mail: IQPC preceding page. 535 5th Avenue, 8th Floor New York, NY 10017 ❑ I cannot attend, but please keep me informed of all future events. 10557.004/ST Register by March 27, 2009 and proudly presents SAVE up to $2,396 2ND ANNUAL SHARED SERVICES FOR PUBLIC SECTOR TM THE May 11-13, 2009 • Washington, D.C. • Georgetown University Hotel and Conference Center New Administration Focus 1 Increase the efficiency of Government through better use of technology and stronger management that demands accountability 2 Create sound budget practices and reduce wasteful spending by committing to greater fiscal transparency 3 Discover the immense transformative power of technology and innovation 4 Achieve unprecedented openness with free sharing of best practices