Hello everyone and thank you for joining us for today’s Ipswitch webinar on how to Avoid Blind Spots with Comprehensive Monitoring of Your IT Environment. We’ll be talking about how consolidating your monitoring environment can help you improve results and make your job less stressful. We’ll discuss the advantages of adopting consolidation in a phased model that meets your needs.My name is Sarah Meyer, and I will be your moderator for today’s event. I want to begin by going through a few general details about the webinar: Today's presentation will last less than 30 minutes. We’ll have a question and answer period at the end of the event. We invite you to submit your questions at any time throughout today's event by simply typing your question into the 'Questions' tab located at the top of your player console. You may also click on the 'Questions' tab for help if you experience any technical issues or need assistance during the live event. Now let’s get started. Joining me for today’s presentation are Peter Howe, Senior Director of Web Marketing at Ipswitch, and Greg Tompkins, Product Management Director at Ipswitch.Peter, it’s all yours.
PETER: Thanks, Sarah. Does each member of your IT team use a different tool to monitor each part of the infrastructure? Do you work only on your own area, with little insight into the other parts of the IT environment? Does each tool have its own interface, so you can’t see what’s going on in other areas? And do you deal with frustration in tracking down root cause of problems because your tools don’t allow you to easily coordinate efforts and share information? In other words, are you a solo artist? No matter how good the drummer is, songs from a band are a lot richer and better received by audiences than a drum solo.
When musicians work as a team, it’s a lot easier to deliver good music. The same principle holds true for IT experts. When IT staff work closely together, playing from the same piece of music, each person contributes expertise as well as the value that comes from working in unison. When you can connect and consolidate the efforts of team members, you can deliver better results. When you monitor parts of the IT environment together, it’s much easier to provide the best service for users because it’s easier for you to get the big picture AND not lose the ability to focus in on any one part.
Our expectations for network management have grown just as the types of networks and uses for them have expanded. Today we must manage traditional networks, wireless networks, and an increasing variety of devices that run on the networks. We have virtualization, clouds, and very complex application infrastructures. And of course user expectations have grown too. All of this makes your job harder – especially if you are still operating in traditional IT silos.When you unify monitoring, you immediately:Improve your ability to meet business demands for performance and availability of everything on your network You can fill gaps and cover the blind spots that occur when network and application infrastructure dependencies are monitored separatelyYou can surface issues before they are crises - no matter where the issue originatesYou cansimplify root cause detection because you start with complete informationAnd you’ll be able to improve reporting for trend analysis, problem solving, and improvement planning
Based on these challenges, IT Managers are looking for ways to:1. Lower theirTotal Cost of Ownership for IT management softwareBig framework tools are too expensive (license, professional services, consulting, maintenance fees) and take too long to implement and fine-tuneIT needs out-of-the-box value in an easy-to-use, complete IT management solution2. Unified management across infrastructure silosEnabling IT management organizations to manage networks, systems, applications … physical and virtualized3.Consolidated operation across management silosFrom an operation perspective, organizations are looking to automate Fault, Configuration, Inventory, and Performance monitoring 4. Application-centric managementIt’s no longer enough to just be sure the infrastructuresystems are upProviding flow-based traffic analysisAnd end-user transaction monitoring to evaluate your customer’s and employee’s response for critical business applications.
GREG: So how do you make the transition from individual monitoring tools that operate in relative isolation? Consolidating monitoring isn’t just a change to technology – it also affects people and the processes you use to manage IT.When you are ready to start consolidating, start with goals and a plan. That plan may include implementing this new approach in phases. If you want to work in phases, decide which parts of the infrastructure you want include in the first phase of unified monitoring. This decision is unique to every company, though many start with basic network monitoring and grow from there.Verify that the software you select will meet your goals and let you grow into future phases – and that the company selling you the software is a trustworthy partner that can help you ensure a smooth process in all phases.Be sure the software you select will make it easy for you to assess the impact of improvements from unifying monitoring. The monitoring software should include packaged reports so you can regularly measure your progress and identify areas for further improvement.When you are comfortable with the initial phase, you are ready to add more areas to the consolidated monitoring environment.
Ipswitch offers monitoring products that help you manage all parts of your IT environment.With WhatsUp Gold, you can easily discover and update network maps so you always have a current view of the devices you are supporting. These maps integrate layer 2 & 3, ensuring depth and accuracy of the maps that you rely on.You’ll be able to stay ahead of potential performance issues with early warning notifications via SNMP traps, WMI, SSH, and customer scripts.WhatsUp Gold’s Alert Center consolidatesalerts from across your infrastructure. With multilevel escalations, WhatsUp Gold makes it easy to prioritize responses to any problem - performance issues, traffic bottlenecks, configuration errors, and much more. Alert Center also makes it easy to acknowledge ownership, provide status updates and efficiently manage the resolution process.The Windows PowerShell scripting language can be used in conjunction with WhatsUp Gold to help you monitor, control, manage, and automate Windows operating system activities. For example, you might implement a script to look for a process and report the current number of threads in the process. Or, you might implement a script to look for idle time levels and log the results. There are also over 200 reports included – and you can modify or create your own. The packed reports include insight about problem areas,performance, system, device, wireless infrastructure and so on.
Sticking to our music analogy, the two most sour notes that IT doesn’t want to hear – “It’s slow.When you clients call with performance and availability problems, more often than not, they provide little data to help identify the root cause of the problems.Unfortunately, malaise in the system can result from many sources:URI cache issues in your IIS serverMemory leaks in your applicationsLong running queries in your databaseUnauthorized applications consuming valuable network bandwidthOver-subscribed wireless access pointsUnauthorized changes to network device configurations, rerouting network trafficThe list can go on and on. And the time spent trying to isolate these problems quickly adds up
WhatsUp APM’s interactive dashboard provides you with the visibility you need to quickly diagnose the root cause of any performance problem. Even the most frustrating intermittent performance problems.You can start with a high level view of an entire IT service. You can analyze your web server farm, your database farm or any other supporting applications.To continue your investigation, simply connect the red dots and drill down to the component level to isolate the root cause of your performance problemBy generating an historical graph,WhatsUp APM can help you correlate the timing of component failures to the timing of reported problems to validate you have identified the root cause.
If you’re like many of our customers, managing wireless presents many questions including how to manage the impact of BYODs, access point health and rogue devices.Because wireless is a shared bandwidth network, it is less forgiving of excessive bandwidth usage.WhatsUp Gold makes it easy to spot bandwidth hogs and the access points they are impacting.You can use WhatsUp Gold in tandem with WhatsUp Flow Monitor to dig deeper to see the top senders, receivers and conversations that are consuming your wireless bandwidth.You can even see if your users are wasting valuable bandwidth accessing unauthorized applications like Pandora and Gaming.
We encourage you to try WhatsUp Gold yourself by download the 30-day free trial so you can see for yourself how much value you’ll gain from unifying and simplifying your monitoring capabilities. Thank you for joining us!
SARAH: Thanks, Peter and Greg. Now we’d like to answer the questions you’ve submitted. If you’d like to submit a question now, please do. Just type your question in the question area on the webinar player.The first question is Can you monitor multiple sites with one license?What do you mean by application performance monitoring?Which wireless networks do you monitor?Do your products have any automated repairs?What’s the price and why is your pricing better?
Network management overview
Avoid Blind Spots with Comprehensive
Monitoring of Your IT Environment
What Do You Gain from Unified Monitoring?
Improve performance and availability of everything on your network
Cover the blind spots that occur when monitoring separately
Surface issues earlier
Simplify root cause detection
Get better information in reports
How Unified Monitoring Addresses Key Challenges for IT
Affect on business profits when IT service does not meet needs
How Unified Monitoring Helps with Key IT Trends
Lower Total Cost of Ownership
Unified management across infrastructure silos
Consolidated operations across management silos
Primary focus on the top of the stack: applications and IT services
How Unified Monitoring Helps Admins’ Issues & Needs
– Consolidated monitoring
– Profiles and automatic repairs
– One unified view for top-down insight
– Drill-down for depth
– Alerts from all sources
– Problem sources detected immediately
So How Do You Go from Solo Artists to a Band?
Choose the starting
place that works for you
Add more based on
needs and goals
Ipswitch’s Approach to Consolidated Monitoring
• Automatic discovery and mapping of your network
• Active, passive and performance monitoring technologies
monitor the health of everything on your network
• Alerts and drill-down information across your entire
• Over 200 packaged reports for deeper insight
Availability and Performance
Unified Monitoring Overcomes Isolated Problem-Solving
managed from a
Root cause is
easy to isolate by