Week 6 Final Project AET/515

1. Instructional Plan Template | Slide 1
AET/515
Instructional Plan
Template
Sandra Roney

2. Instructional Plan Template | Slide 2
Needs Assessment
1. What is the learning problem or opportunity?
Baderman Island Resort is a vacation destination that offers water sports kayaking, scuba diving, and fishing,
and spas. Even though it takes many employees from different cultures to provide these services, and
people vacation here are just as diverse no Multicultural Communication are offered.
2. What is currently available?
The only classes currently available are Supervising in the Service Industry, Dealing With Difficult People,
Listing Skills, and Hospitality in Customer Services,
4. Explain the gap analysis between what is available and what should be available.
The Multicultural Communication course is necessary, because the resort has a diverse staff and diverse clients
both the staff and the management need to know how to interact effectively with colleagues, and
customers from different cultural backgrounds. The class will help employees be aware of the possible
confusion and misunderstandings that can occur at work because of different expectations, and the
different meanings of verbal and nonverbal communication.
5. What is your recommended solution for filling the gap?
The solution recommended is a course that will train the staff and management on the importance of
communicating effectively with coworkers and clients in the diverse environment of the Baderman
Island Resort .

3. Instructional Plan Template | Slide 3
Instructional Goal
• The learners should be able to successfully communicate with all of the
diverse workers and clients at the resort after completing this instructional
plan?
• To determine whether or not the desired learning outcome has been achieved
students will be evaluated on their communication skills. The evaluation
will consist of hypotheticals on a questionnaire, and scenarios enacted in
class with students.
• Successfully completing this class will be concluded when the student can
show they comprehend the skills conveyed in the class. They will have to
answer all hypotheticals correctly, and communicate in the right way during
the scenarios. Thus proving they fully understand the information.

4. Instructional Plan Template | Slide 4
Performance-Based Objectives
Employees required to take classes
• All employees who work for the Baderman Island Resort
• The employees are culturally diverse Kinesthetic learners
• All employees are over the age of 18
Significance
• Training must cover the cultures who regularly visit the resort.
• Instructional strategies should focus on communication, and body language
• Hypotheticals and questionnaire must reflect communication needs.

5. Instructional Plan Template | Slide 5
Summative Assessment and Learning
Outcomes
Instructional Setting: classroom setting will have desk in the u shape for a
clear view of instructor and video with open area for role play of
hypotheticals. The classroom needs to be equipped with video equipment.
Materials: hard copies of all information will be provided, information will
also be in the form of PowerPoint presentations and video.
Developing an Instructional Plan: should include a chance for each learner
to practice techniques before assessment or evaluation.

6. Instructional Plan Template | Slide 6
Learner Characteristics
• General characteristics: all employees at the resorts both male and female
who's ages range from 18 to 50, many have worked for the resort for years, they
come from diverse cultural backgrounds, and different levels of education.
• Specific characteristics: be willing to learn and practice the skills taught during
the class. Most students learn kinestheticly.
• Learning styles: several styles will be used videos showing the correct and
incorrect way to communicate with people in a diverse environment.
Classes will be nonlinguistic using animation and illustration to show examples
of the correct an incorrect methods of communication. Use of sound to
authenticate the simulations

7. Learning Context
Instructional Plan Template | Slide 7
ay 1 Introduction to the class, and
its goals
Identifying what communication
consist of
Going over the fundamentals.
Showi. of interactions between
employees and clients.
Open discussion
Day
1
Introduction to the class, and
its goals
Identifying what
communication consist of
Going over the fundamentals.
Showing film, powerpoint, etc.
of interactions between
employees and clients.
Open discussion
Day
2
Review lessons from day 1
Divide class into groups and practice
hypotheticals and scenarios
Film learners in different situations and allow
the class to critique abilities
Correct mistakes made by learners
Open discussion
Continuation of implementation of
Day
2
Review lessons from day 1
Divide class into groups and
practice hypotheticals and
scenarios
Film learners in different
situations and allow the class
to critique abilities
Correct mistakes made by
learners
Open discussion
Continuation of
implementation of
Day
2
Review lessons from day 1
Divide class into groups and
practice hypotheticals and
scenarios
Film learners in different
situations and allow the class
to critique abilities
Correct mistakes made by
learners
Open discussion
Continuation of
implementation of
Day 1
Introduction to the class, and its goals
Identifying what communication consist of
Going over the fundamentals.
Showing film, PowerPoint, etc. of interactions between employeeS
and clients.
Open discussion
Day 2
Review lessons from day 1
Divide class into groups and practice hypotheticals and scenarios
Film learners in different situations and allow the class to critique abilities
Correct mistakes made by learners
Open discussion

8. Instructional Plan Template | Slide 8
Delivery Modality
Resources
Students will be trained and assessed with hypothetical depictions of interactions between people
from different cultures. These hypotheticals will come after the students have had classroom time
where they will see video of the proper way to interact, and the consequences of poor diverse
communication skills. The students will filmed during the hypothetical depictions, so that they can
be critiqued and if necessary corrected.
Venue
Classes will be conducted in a classroom setting where the required technology has been added.
Modality offers kinesthetic and nonlinguistic properties.
Frequency
Diversity communication will be offered as a prerequisite for all positions.
Logistics
Students will participate as a training requirement for hire, and retention. Students will be informed
of the modality and infrastructure for activities and assessments in the syllabus .

9. Instructional Plan Template | Slide 9
Instructional Strategies
Coaching
*Used primarily to reinforce instruction
**Students will take turns being the employee and the person who is culturally diverse to implement
proper communication techniques shown and discussed during instruction
Problem solving
*Primarily reinforced during the hypothetical role playing skits.
*Students will identify incorrect communication and actions and make the appropriate changes to
communicate successfully.
Tests
*Students will be tested in different situations to prepare them for assessment as well as reinforce
instruction.
Discussion
*Students will discuss hypothetical situations and discuss the right way to address them
successfully.
Essays
*After instruction, scenarios, and film the students will write a short essay about what they
have learned.

10. Plan for Implementation
Resources
Students will be trained and assessed with hypothetical depictions of interactions between people
from different cultures. These hypotheticals will come after the students have had classroom time
where they will see video of the proper way to interact, and the consequences of poor diverse
communication skills. The students will filmed during the hypothetical depictions, so that they can
be critiqued and if necessary corrected.
Venue
Classes will be conducted in a classroom setting where the required technology has been added.
Modality offers kinesthetic and nonlinguistic properties.
Frequency
Diversity communication will be offered as a prerequisite for all positions.
Logistics
Students will participate as a training requirement for hire, and retention. Students will be informed
of the modality and infrastructure for activities and assessments in the syllabus.
Instructional Plan Template | Slide 10

11. Instructional Plan Template | Slide 11
Instructional Resources
•Detailed Syllabus will show students class activities, requirements, logistics, and modality.
• Hypothetical scenarios
• Hard copies of all information including scenarios.
• Video Examples
• Used to show realistic situations that students can identify with while viewing the videos.
•Computer lab
• Will be used for testing
• Programs will be made available for review and reinforcement.
•Hypothetical Simulation
• Will be used often for instructional reinforcement.
• Students will be trained and assessed in the classroom via video of scenario role play.

12. Instructional Plan Template | Slide 12
Formative Assessment
To assess whether students have successfully mastered learning outcomes and
performance-based objectives a composite based scoring guide will be used.
•Communication Scoring-Successful completion of the hypothetical scenarios with a score of 95% or
better will show that a student has the understanding and ability to communicate effectively in a diverse
environment.
•Diversity Scoring-Successful completion of scenarios and testing will show that the student has
mastered the goals and objectives of the coarse.

13. Evaluation Strategies
Diversity-based Questionnaire on Direct
Communication
Will allow students to quantify and rate
instruction as well as give insight to the
instructional plan.
Questions will be based on students interests
derived from discussion.
Questions will also be based on students reactions
during the hypothetical situations.
Diversity-based Focus group
Students will be able to discuss the instructional
design interactively after being divided into
groups.
Facilitator will be appointed by the students in
each group, this will make for more candid
discussions.
The group will appoint someone to keep detailed
notes of all discussions.
The group will then bring this information back
and discuss their findings with the class.
Instructional Plan Template | Slide 13

14. Instructional Plan Template | Slide 14
Outcome Review
To assess whether students have successfully mastered learning outcomes and
performance-based objectives a composite based scoring guide will be used.
•Communication Scoring-Successful completion of the hypothetical scenarios
with a score of 95% or better will show that a student has the understanding
and ability to communicate effectively in a diverse environment.
•Diversity Scoring-Successful completion of scenarios and testing will show
that the student has mastered the goals and objectives of the coarse.

15. Instructional Plan Template | Slide 15
Recommendations
•Course content expansion
•Content of the course can be expanded to cover
discrimination, and other cultural problems that may arise.
•Vital information that is pertinent will need to be covered in
depth to ensure the correct responses.
•Frequency of course:
•Course should be a requirement with yearly refresher classes,
with updates, solutions for any problems that have happened
during the year.

16. Instructional Plan Template | Slide 16
References
Asghar, A. (2010). Reciprocal peer coaching and its use as a formative assessment strategy for first-year students. Assessment &
Evaluation In Higher Education, 35(4), 403-417. doi:10.1080/02602930902862834
Cant, R., & Aroni, R. (2009). Eleven process evaluation strategies for education of individual clients in dietetic practice. Nutrition
& Dietetics, 66(2), 87-93.
Formative Assessment Strategies. (n.d.). Retrieved from http://www.lincoln.k12.or.us/Files/Formative%20Assessment
%20Strategies.pdf
Lowe, J. S., & Holton II, e. F. (2005, June). A theory of effective computer-based instruction for adults. Human Resource
Development Review, 4(2), 159.

17. Instructional Plan Template | Slide 17
Template End
• You have completed the three parts of the instructional plan
assignment.
• To complete your Week Six assignment be sure to submit your
entire template reflecting sections I, II, III, and the Reference
slide.
• To finalize your instructional plan, remember to remove slides
2, 3, 10, and 16. Your final presentation should only reflect the
three sections of your instructional plan. The instructions within
this template should be removed.
• Note: Students must upload the final completed Instructional
Plan (Parts I, II, and III) to their personal Presentation Portfolio
in TaskStream. (This is required.)