The Remote Workplace Designing, deploying, and supporting the ...


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The Remote Workplace Designing, deploying, and supporting the ...

  1. 1. The Remote Workplace Designing, deploying, and supporting the remote workplace environment Presented by: John Milhoan Information Technology Cooperative, Co.
  2. 2. Four main design considerations <ul><li>Central site infrastructure </li></ul><ul><li>Remote site infrastructure </li></ul><ul><li>Deploying the remote workplace </li></ul><ul><li>Supporting the remote workplace </li></ul>
  3. 3. Central Site Infrastructure <ul><li>Internet connectivity </li></ul><ul><li>Security considerations </li></ul><ul><li>Services provided </li></ul><ul><li>User termination solution </li></ul>
  4. 4. Central Site Infrastructure Internet connectivity <ul><li>Bandwidth requirements </li></ul><ul><ul><li>Ensure an appropriate amount of bandwidth is available to support the total concurrent remote users </li></ul></ul><ul><ul><li>Guarantee bandwidth using traffic shaping or dedicated circuits </li></ul></ul>
  5. 5. Central Site Infrastructure Security Considerations <ul><li>Firewalls </li></ul><ul><ul><li>Secure the network perimeter </li></ul></ul><ul><li>User Authentication </li></ul><ul><ul><li>Passwords </li></ul></ul><ul><ul><ul><li>Complex </li></ul></ul></ul><ul><ul><ul><li>Changed regularly </li></ul></ul></ul><ul><ul><li>2 Factor </li></ul></ul><ul><ul><ul><li>Soft tokens </li></ul></ul></ul><ul><ul><ul><li>Physical tokens </li></ul></ul></ul><ul><ul><ul><ul><li>Key fobs </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Smart cards </li></ul></ul></ul></ul>
  6. 6. Central Site Infrastructure Services provided <ul><li>E-mail </li></ul><ul><li>File access </li></ul><ul><li>Accounting systems </li></ul><ul><li>Specialized applications </li></ul><ul><li>Access to connected systems </li></ul>
  7. 7. Central Site Infrastructure User termination solution <ul><li>Virtual Private Networking (VPN) </li></ul><ul><li>Windows Terminal Services </li></ul><ul><li>Citrix </li></ul><ul><li>Blackberry / Smart Phones </li></ul>
  8. 8. Remote Sites Infrastructure <ul><li>Systems Standards </li></ul><ul><li>Internet connectivity </li></ul><ul><li>Security considerations </li></ul><ul><li>Workspace requirements </li></ul><ul><li>Telecommunications </li></ul>
  9. 9. Remote Sites Infrastructure Systems Standards <ul><li>Provisioning of equipment </li></ul><ul><ul><li>Company provided </li></ul></ul><ul><ul><li>Employee provided </li></ul></ul><ul><li>Hardware standards </li></ul><ul><ul><li>Minimum specifications </li></ul></ul><ul><li>Software standards </li></ul><ul><ul><li>Allowed / Supported applications on remote equipment </li></ul></ul><ul><li>Printers / Fax machines </li></ul><ul><li>Telecommunications equipment </li></ul>
  10. 10. Remote Sites Infrastructure Internet connectivity <ul><li>Cable </li></ul><ul><li>DSL </li></ul><ul><li>Wireless cellular service </li></ul><ul><li>Dial-up </li></ul>
  11. 11. Remote Sites Infrastructure Security considerations <ul><li>Firewalls </li></ul><ul><ul><li>Hardware firewalls </li></ul></ul><ul><ul><li>Software firewalls </li></ul></ul><ul><li>Broadband gateways </li></ul><ul><ul><li>Network address translation (NAT) provides basic remote network security </li></ul></ul><ul><ul><li>Many now come with firewall built in </li></ul></ul><ul><li>Wireless networks </li></ul><ul><ul><li>If allowed must be secured using encryption </li></ul></ul><ul><ul><li>Should not broadcast SSID </li></ul></ul><ul><li>Antivirus </li></ul><ul><ul><li>Should be managed and updated at least daily </li></ul></ul>
  12. 12. Remote Sites Infrastructure Workspace requirements <ul><li>Dedicated workspace preferred </li></ul><ul><li>Must have proper lighting and ventilation </li></ul><ul><li>Sound insulation </li></ul><ul><ul><li>Protect against working in the same room as kids, etc. </li></ul></ul>
  13. 13. Remote Sites Infrastructure Telecommunications <ul><li>Land lines </li></ul><ul><ul><li>Users may require a fax machine and / or handsets to participate in conference calls </li></ul></ul><ul><li>Voice over IP (VOIP) </li></ul><ul><ul><li>Makes it possible for remote workers to participate in corporate telecommunications environment </li></ul></ul><ul><li>Cellular service </li></ul>
  14. 14. Deploying the Remote Workplace <ul><li>Duration </li></ul><ul><li>Location </li></ul><ul><li>Method of deployment </li></ul>
  15. 15. Deploying the Remote Workplace Duration <ul><li>Permanent </li></ul><ul><li>Temporary </li></ul><ul><li>Business trip </li></ul>
  16. 16. Deploying the Remote Workplace Location <ul><li>Work at home </li></ul><ul><li>Working at business partner sites </li></ul><ul><li>Working on the road locally </li></ul><ul><li>Business trips </li></ul>
  17. 17. Deploying the Remote Workplace Method of Deployment <ul><li>Employee sets up equipment </li></ul><ul><li>Delivery and set up by staff </li></ul><ul><li>Remote software deployment </li></ul>
  18. 18. Supporting the Remote Workplace <ul><li>Remote support </li></ul><ul><li>Depot level support </li></ul><ul><li>On site support </li></ul>
  19. 19. Supporting the Remote Workplace Remote support <ul><li>Technical support staff support users via telephone and remote support solutions such as WebEx, GoToAssist, BLive, or Raindance </li></ul><ul><li>Provides faster response time to customer issues </li></ul><ul><li>Will not fix all issues – customer will have to be able to establish Internet connectivity to allow support staff to establish remote support session </li></ul>
  20. 20. Supporting the Remote Workplace Depot level support <ul><li>Remote worker receives support via telephone first. If problem cannot be resolved over the phone the equipment must be returned to the office for repair </li></ul><ul><li>Increases time to problem resolution, sometimes required to resolve issues. </li></ul><ul><li>Uses more tech support time to resolve issue if not used in conjunction with remote support options. </li></ul>
  21. 21. Supporting the Remote Workplace On site support <ul><li>Technology staff dispatched to remote sites to support systems </li></ul><ul><li>Used mostly for permanent locations such as homes and business partner sites </li></ul><ul><li>Very costly and time consuming </li></ul>