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  • 1. INFO Brief Red Hat Linux 7.2 Key Points Red Hat Linux 7.2 has • Red Hat® Linux® 7.2 is based on the Linux version 2.4 kernel, which many features designed provides improved performance and scalability. Red Hat Linux 7.2 for corporate enterprise can be used with more powerful hardware (both IA32 and IA64) than computing. It provides earlier versions, offering support for more processors and memory up improvements in to 64GB. These improvements help advance the use of Linux for a capacity, storage broader range of enterprise applications. management, and symmetric multi- • Linux provides a cost-effective, optimal operating environment for the processing. front end of an Internet infrastructure using Dell™ PowerEdge™ servers, PowerEdge SC servers, and PowerApp™ server appliances. There are no license fees or per seat fees associated with Red Hat Linux software, which is an important contribution to lower TCO. • Ease-of-use has been significantly enhanced with Red Hat 7.2 through graphical configuration and installation tools. Now Red Hat Linux offers support for raw I/O, large memory, thousands of processes, and a journal file system for data integrity. With these features, Red Hat 7.2 is an attractive operating system for database applications. Background In August 1991, Linus Torvalds began building an operating system (OS) that eventually became Linux, a full-featured OS that has evolved as a project of programmers worldwide. Linux is similar but not identical to UNIX. It runs on a wide variety of hardware, including systems based on Intel, Alpha, PowerPC and other processors. The Linux operating system is developed under the GNU General Public License (GPL), making it freely distributable. Freely distributable means Dell Enterprise Systems Group Page 1 November 2001
  • 2. that the source code for the kernel (the core technology within any operating system) and most software cannot be withheld. It does not mean that companies cannot charge for it. The GNU GPL is intended to guarantee the freedom to share and change free software. Companies and developers may charge money for Linux enhancements and service as long as the source code remains available for free. As a result, although Linux initially referred strictly to the kernel (the core of the operating system), it now also includes a collection of configured software that runs on top of the Linux kernel. These “collections of software” are known as distributions. Currently, a number of vendors including Red Hat, Caldera, and SuSE offer distributions of Linux that include various enhancements as well as service and support. Dell has chosen Red Hat as a strategic partner, and to distribute Red Hat’s versions of Linux. Red Hat maintains a strictly open source policy for its Linux offerings, which is consistent with Dell’s commitment to industry standards. Through this partnership, Dell provides customers with Red Hat Linux factory-installed on PowerEdge and PowerEdge SC servers. Red Hat Linux 7.2 is fully supported by Dell as a standard OS choice for PowerEdge servers, PowerEdge SC servers, and PowerApp.web appliances, and is also supported by all NICs, SCSI RAID controllers, and SCSI storage offered by Dell. Premiere Enterprise Services & Support is available for customers selecting Linux as their operating system on Dell PowerEdge and PowerEdge SC servers. Sample offerings include training, phone and email support, and annual contracts (8 x 5 or 24 x 7). Bundled warranty for Linux on Dell PowerEdge and PowerEdge SC servers includes 90 days phone, 90 days email, 180 days of Red Hat Network and one advanced configuration incident. Product Description Red Hat Linux 7.2, based on the Linux 2.4 kernel, includes new feature improvements over prior versions: improved large memory support (up to 64 GB of RAM), SMP support for up to eight processors, increased device support, enhanced security features, and new graphical kick-start configuration tools for quick system set-up. Additional enterprise-class availability enhancements that are now part of the operating system are the journal file system, raw I/O support for databases, and a logical volume manager. Assisting in the management of Dell PowerEdge servers running Red Hat Linux are tools such as Network configuration tools, Red Hat Network for OS change management, user management tools, as well as hardware viewing tools. These features are elements of the operating system and Dell Enterprise Systems Group Page 2 November 2001
  • 3. come ready to use with each factory-installed Red Hat Linux server from Dell. Red Hat has also included some popular Internet applications in Red Hat Linux 7.2: • Apache Web Server The Apache Project is a collaborative software development effort aimed at creating a freely available source code implementation of an HTTP (Web) server. Apache Web Server software is widely used by Web server domains. The Apache server is well suited for e-commerce applications, where security and stability are key system requirements. • Red Hat TUX Web Server TUX is a kernel-based web server licensed under the GNU General Public License (GPL). The TUX Web server serves static web pages, and can do so very efficiently from within the Linux kernel. The TUX Web Server is ideal for development environments, where performance and system response are critical. • Sendmail Switch The Sendmail Internet mail platform is for Internet mail routing and hosting – drives most of the Internet's mail servers. • Samba Samba is an open-source implementation of Microsoft's Server Message Block protocol that facilitates file sharing between Unix or Linux systems and Windows clients and servers. Samba provides the necessary services to transparently integrate Unix-based systems into NT domain-based environments. By using Samba, administrators can insert Linux machines into Microsoft networking environments to provide added functionality. Other features of version 7.2 of Red Hat Linux include the following: • USB support for “hot-pluggable” or removable devices such as CD- ROM drives, zip drives, cameras, printers, scanners, and many other peripherals. • Improved network performance on multiprocessor systems • New configuration tools for BIND and Apache • More support options, including installation support designed to significantly ease the installation process A feature comparison between Red Hat Linux versions 7.1 and 7.2 is shown in Table 1. Dell Enterprise Systems Group Page 3 November 2001
  • 4. Table 1 Feature Comparison of Red Hat Linux versions 7.1 and 7.2 Feature Red Hat Linux 7.1 Red Hat Linux 7.2 Kernel 2.4.3-6 2.4.7-10 Release Major Minor Factory installed All PowerEdge & All PowerEdge & PowerEdge SC PowerEdge SC servers servers Scalability Linear scalability to 8 Linear scalability to 8 processors processors Languages English, French, English, French, German, Japanese German, Japanese, Spanish Serviceability Dell Server Assistant OMSA, Premier agent, Dell Remote Enterprise Services Assistant Card and Support (DRAC), Premier Enterprise Services and Support Primary Features First 2.4 release Journal filesystem, Supports up to 64GB Configuration tools RAM Target Markets/Applications Dell’s Linux-based solutions are targeted at users who want to gain the advantages of the Linux operating system for more cost-effective server applications. Linux has been described as a solution in key application areas that “is both stable and performs adequately for at least modest workloads” by analyst firm D.H. Brown Associates (Linux, How Good Is It? April 1999). These application areas include low-end to mid-range Web servers, e-mail servers, and LAN file & print servers. With the introduction of Red Hat 7.2, Dell PowerEdge Servers with Red Hat Linux can be effectively used as database servers and data marts due to raw I/O support, large memory support, and an increase in the number of open processes. Dell Enterprise Systems Group Page 4 November 2001
  • 5. Features and Benefits of Red Hat Linux The key features and benefits of Red Hat Linux 7.1 and 7.2 are detailed in Table 2; Table 3 shows the additional features and benefits of Red Hat Linux 7.2. Table 2 Key Features of Red Hat Linux 7.1 and 7.2 Feature Function Benefit Multi-threaded Operating Built-in support for Symmetric Scalable performance enables System Multi-Processing, currently up the system to handle to eight microprocessors for increasing workloads, an Intel-based system extending the productive life of the system No License Fees or Per No license fees, supports an Lower overall TCO, the Seat charges unlimited number of users solution scales, not the cost. 2.4 Kernel, Highly scalable With 2.5 million lines of kernel The efficiency of the kernel and reliable code, Linux is relatively small results in better system and more efficient than other performance as well as operating systems reliability Certification Program Red Hat's certification Helps to ensure system program validates systems productivity from the outset. and peripherals have been tested and function properly Wide range of hardware Due to the open source of the Widening selection of compatibility OS, there are many public hardware options for use with companies, educational Linux enables system institutions, government flexibility as well as the organizations, and individual opportunity to incorporate developers contributing legacy hardware device drivers to Linux. Tested and Validated User developments and Provides certification and changes are validated and standardization that makes it included in official releases of possible to provide users the OS consistent service and support Peer Review Process New Linux releases undergo Extensive review and testing worldwide public development results in a highly reliable and review. robust operating system "Unix-like" operating Leverages the large pool of Minimizes software system developers and system development and training administrators with related costs Unix experience. Dell Enterprise Systems Group Page 5 November 2001
  • 6. Table 3 Key Features of Red Hat Linux 7.2 Feature Function Benefit GNOME 1.4 with Nautilus Graphical display of files and Easily move, copy or delete File Manager directories files Icon images represent file Quickly browse images and contents text files through file manager interface New Control Panel Access Red Hat configuration tools from one central location URL-based naming Seamlessly view content locally or on the web Multiple user interface levels Choose the right user interface for your level of expertise, from novice to expert Improved and upgraded Automatic partitioning Selects the best partition installer setup for a system Graphical Partitioning Tool Quickly and easily add, remove or modify partition setup Auto-kickstart profiling Automatically profiles an installation for easy installation and upgrading of other systems Automatic migration to ext3 Effortlessly convert existing journaling file system ext2 partitions to ext3 without loosing data Network Configuration Tool Set up modems or network Ease-of-use improvement for cards with one tool setting up network connections User Management Tool Add, remove and modify users, Easier graphical system users in groups. Create, delete administration and add user accounts Hardware Viewing Tool Shows peripheral or system Allows hardware diagnostics hardware with a graphical tool and visual inspection of the system Ext3 Journaling file system Adds file journaling features to Provides increased reliability the file system, writing to data as changes are changes to disk in two places recorded and stored on disk at least once. Fast file system recovery Ext3 recovers each file system in seconds in the event of a crash Dell Enterprise Systems Group Page 6 November 2001
  • 7. Feature Function Benefit Data Consistency After a crash or power loss data files are consistent with the state of the file system, no “garbage” shows up in the files after a crash Increased Device Support Several new drivers and Compatible with a broader Ethernet cards are included, spectrum of hardware such as the National including hot-pluggable Semiconductor 83820 gigabit devices. Ethernet card, SSL hardware acceleration, additional consumer-level IDE RAID cards Graphical Configuration Tool Apache Configuration Assists with managing virtual Set hosts BIND Configuration Makes DNS configuration easier Printing Configuration Supports over 500 printers Scalable architecture Upgrades old systems configured with printtool Firewall Configuration Configure a firewall during Added security that is installation customizable Graphical Kickstart Graphical interface for creating Allows custom, unattended Configuration kickstart configurations installs to be created Complete set of server Web, mail, ftp, file and print No license or user fees solutions “in the box” servers associated No additional software investment necessary Key Customer Benefits • Optimized Solutions for Internet Infrastructures Dell PowerEdge and PowerApp.web servers based on Red Hat Linux provide a variety of optimized solutions for Internet infrastructures in environments that range from small businesses to global enterprises. • Scalable Solutions Red Hat Linux 7.2 provides enterprise scalability and is optimized for machines with up to eight processors. According to e-Week, Red Hat Dell Enterprise Systems Group Page 7 November 2001
  • 8. Linux when used on a Dell system provides revolutionary performance breakthroughs. • Reliable Solutions Linux can run for extended periods of time without having to be rebooted. And because the source code is open, bugs can be fixed quickly and easily without having to wait for proprietary vendors to issue fixes on-schedule. • High Availability Clustering for Web Servers The most recent versions of Red Hat Linux (7.0 and 7.2) provide fail- over protection against downtime for business-critical servers. • Lower Cost to Deploy Red Hat Linux costs less than other commercial operating systems, making it highly attractive to low-cost projects where licensing costs are an issue, and to users who want to deploy a multitude of servers in an environment where Linux is an optimal OS choice (i.e. ISPs with Web serving farms). • Software RAID Software RAID configuration at installation provides protection against data loss through disk failure. Software RAID works with a variety of inexpensive SCSI cards. Red Hat Linux supports RAID 0, RAID 1, and RAID 5. • Open Source Software Open source software refers to software for which the license requires that its source code be open, extensible and freely re-distributable. Open source software takes advantage of the work of a broad base of development efforts. • Flexibility Linux is highly customizable, enabling fine-tuning and optimization for a specific application/deployment. Service and Support Dell support options for systems installed with Red Hat Linux 7.2 are designed to be tailored to specific customer environments. Premier Enterprise Support Premier Enterprise Support features tiered packages of services (Platinum, Gold, Silver, and Bronze) to help satisfy the mission-critical needs of Dell’s server and storage customers. Since maximizing system uptime is crucial for enterprise customers, many features of Dell’s Premier Enterprise Support Service Tiers Gold and Platinum levels are focused on preventing issues – such as remote monitoring, pre-failure alerting, change notification, and change management. Dell Enterprise Systems Group Page 8 November 2001
  • 9. Other services are focused on rapid resolution to quickly resolve any issues as they occur. Services range from on-site2 service for hardware to remote software and storage support with seamless support for select third party products. Gold and Platinum customers benefit from engineer-to-engineer support, on-site troubleshooting, on-site engineers, and on-site spares. Today’s mission-critical environments require maximum uptime enabled by problem prevention and rapid resolution if issues do occur. Through the Premier Enterprise Support program, Dell offers a tiered service offering to help satisfy the unique needs of server and storage customers across a range of computing environments. Premier Enterprise Support offers four tiers of service: Platinum, Gold, Silver, and Bronze. Each of these service tiers is designed to meet the varied needs of our enterprise customers. Platinum Support: For around-the-clock, mission-critical environments, Platinum support provides fully integrated and comprehensive custom solutions for all Dell strategic operating systems. Some of the key program features include: Dedicated Technical Account Manager, On-site Troubleshooting, Customer Training, Seamless Support and a 2-hour on- site response1 and 6-hour repair2 commitment. Gold Support: For Linux-, Microsoft-, and Novell-based business-critical systems, Gold support offers a rich suite of high-end services designed to help manage key environments. Some of the key program features include: Seamless Support, Technical Account Manager Team, Customer- Defined Call Priority, and 4-hour response.1 Silver or Bronze Support: For systems that require basic levels of support, the Silver or Bronze tiers enable customers implementing Red Hat Linux to choose from a variety of services based on their requirements. These options include: DirectLine Plus (see description below), annual contracts offering resolution 24x7 or 8 x5, and incident packages for either 5 or 10 incidents (annual contracts cover a specific server; incident packs cover any server.) DirectLine Plus Software Support Services for Red Hat Linux For customers needing expert assistance with server software, Dell offers optional, customized toll-free priority access software support for PowerEdge servers and PowerApp appliance servers. With Dell and Red Hat, customers may select from a variety of support offerings based on their needs. Red Hat Linux DirectLine Plus from Dell includes enhanced support with full 24x7 coverage and a guaranteed response time of 1 hour for critical issues and 2 hours for non-critical issues - or the resolution is free (The guarantee does not apply to Red Hat Linux support or single resolutions purchased individually.) DirectLine Plus applies to either factory-installed or customer-installed software. Dell Enterprise Systems Group Page 9 November 2001
  • 10. More Information on Dell Services for Red Hat Linux For the United States, an overview of services for Linux can be downloaded from the following URL (Microsoft Word Format): http://www.dell.com/downloads/global/topics/linux/lweservicesflier1.doc For Europe, Middle East, Africa, an overview of services for Linux can be downloaded from the following URL (Microsoft Word Format): http://www.dell.com/downloads/global/topics/linux/LWEServicesFlier2.zi p An overview of the Dell Services for Red Hat Linux can be found at the following URL: http://www.dell.com/us/en/esg/topics/linux_linux_services.htm Hardware Warranty and Support Dell PowerEdge servers and PowerApp appliances come with the following standard support: • Three-year limited warranty3 supplemented with three years of standard Next Business Day4 on-site parts replacement and one year of Next Business Day4 on-site labor • Pre-Failure Alert Program5 for storage systems with a hard disk drive • 24-hour/7-day Lifetime Telephone Technical Support for troubleshooting and diagnosis of Dell hardware • 24-hour/7-day E-support services featuring extensive online support capabilities Dell PowerEdge SC servers come with the following standard support: • One-year limited warranty3 supplemented with one year of standard Next Business Day on-site4 parts replacement and one year of Next Business Day labor • 30-day Getting Started Technical Support Program6 • 24-hour/7-day One-Year Telephone Technical Support for troubleshooting and diagnosis of Dell hardware • 24-hour/7day Online Support Services Services vary by region. For more information on the available services in your area, please visit http://www.dell.com/ Dell Enterprise Systems Group Page 10 November 2001
  • 11. 1 Service may be provided by a third party following phone-based troubleshooting. Available within a 125- mile radius of over 80 metropolitan areas. Customers not located within a 125- mile radius of the stocking locations are not eligible for this offering. Not available with any other Dell systems. Available in the U. S. only. For 24/ 7 service, Dell will dispatch a service technician within 4 hours of determining the hardware problem. For 5/ 10 service, Dell will dispatch a technician to the customer site within 4 hours of determining the hardware problem. The service technician may not arrive until the following business day if dispatched after 4: 00 pm local time. 2 Service may be provided by a third party following phone-based troubleshooting. Available within a 25- mile radius of over 60 metropolitan areas. Customers not located within a 25- mile radius of the stocking locations are not eligible for this offering. Available on select Dell PowerEdge and PowerVault models in the U. S. only. Dell will, if necessary after phone- based troubleshooting, dispatch a technician to the customer site within 2 hours of determining the hardware problem. Service is subject to the terms and conditions of the service contract. See http://www.dell.com/us/en/biz/services/service_peservmain.htm for details. 3 For a complete copy of our guarantees or limited warranties, please write to Dell USA L. P., One Dell Way, Round Rock, Texas 78682, Attn: Warranty. 4 Service may be provided by third-party. Technician will be dispatched if necessary following phone- based troubleshooting. To receive next business day service, Dell must notify the service provider before 5: 00 pm (depending on service contract) customer time. Availability varies. 5 The Pre-Failure Alert program is available only in the United States on selected Dell PowerEdge servers (1xx0, 2xx0, 4x00, 6xx0, 8450) and select PowerVault products. PowerEdge 300 is not included. Your system must be monitored by Dell-recognized system management applications in order to participate in the Pre-Failure Alert Program. The Pre- Failure Alert Program covers Dell products utilizing applications that can acquire information from the HIP and OpenManage Server Agent. 6 The 30-Day Telephone Support Program helps customers with installation and configuration questions during the 30 days after shipment of your Dell server for factory-installed MICROSOFT, NOVELL, OR RED HAT operating systems. Support provided after the 30-Day Getting Started Program will be only for the Dell hardware and only for as long as you own the system. Beyond 30 days from the invoice date, Dell’s DIRECTLINE NETWORK OPERATING SYSTEM TELEPHONE support service is available for purchase. Dell, PowerVault and PowerEdge are trademarks of Dell Computer Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Red Hat is a registered trademark of Red Hat, Inc. Linux is a registered trademark of Linus Torvalds. ©Copyright 2001 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the express written permission of Dell Computer Corporation is strictly forbidden. For more information contact Dell. Dell cannot be responsible for errors in typography or photography. Dell Enterprise Systems Group Page 11 November 2001