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  • 1. Remote Operations and Ground Control Centers May 17-21, 2004 Kim Lankford [email_address] 256-544-3519 Marshall Space Flight Center Flight Projects Directorate Colsa Corporation Barry S. Bryant [email_address] 256-544-7404 Marshall Space Flight Center Flight Projects Directorate Computer Sciences Corporation R. Lee Pitts [email_address] 256-544-0666 Marshall Space Flight Center Flight Projects Directorate Computer Sciences Corporation
  • 2. Agenda
    • Introduction to Remote Operations introduces aspects of remote operations that will be discussed throughout the presentation
    • Introduction to the POIC introduces the POIC remote operations model
    • Remote Operations Options and Services briefly describes the remote operations options/services provided to our customers
    • POIC Architecture defines the architectural groundwork for successful remote operations
    • Remote Operations Objectives identifies the key drivers to consider when developing a system to support remote users
    • Lessons Learned discusses some of the key items to consider prior to taking on remote operations
    • Potential Benefits for Future Programs discusses how these successes might be applied to future programs to same money and provide wider access to space
  • 3. Introduction to POIC
    • Remote Operations is the ability for complete operations of a payload experiment from a remote site with all the capabilities typically provided to control center operations personnel
    • Marshall has supported multi-mission, remote operations since inception
      • MSFC installed a facsimile machine in 1961 to exchange data and documents with KSC and JSC to expedite Saturn development
      • Von Braun established the Mission Operations Office (MOO) in 1965
        • MOO created the Launch Information Exchange Facility (LIEF)
        • The Huntsville Operations Support Center (HOSC) was created as part of the LIEF
        • Launch data from KSC and flight data from JSC evaluated remotely from the HOSC
        • LIEF was the “all hearing center during a Saturn launch”
      • In 1973, the HOSC was online and supporting Skylab
        • Supported from problem detection to resolution
        • Created a special troubleshooting team
      • In 1975, the HOSC was online and supporting the Apollo-Soyuz mission
      • Throughout the 80s and 90s, the HOSC provided continuous support to STS launches and Spacelab.
        • Users from around the world involved
        • Most support started local but evolved to a tele-presence for many Payload Investigators
  • 4. Introduction to POIC
    • Today’s missions include ISS payload operations, STS support, MCC-H backup, and Chandra support
    • The HOSC is the dissemination point for all ISS science data
      • ISS Operations supports a diverse user base of payload investigators
      • Facility class payloads and individual experiments supported simultaneously
      • HOSC ground systems are accessed by users from around the world
        • All payload users utilize web services in support of operational activities
        • All science data are distributed from the HOSC
        • Realtime components allow users to command, manage payloads, and process health and status telemetry
      • Payload systems managers (Cadre) are located at the HOSC
      • Payload users may be located locally or remotely with all services available
    Today the HOSC is a multi-mission facility
  • 5. Introduction to POIC MCC-H HOSC Station-Wide and U.S. User Functions RSA Russian Assets P/L Integration and Operations TDRSS WSC Command/Telemetry/Video/Voice Command Video Voice P/L Planning Ku-Band S-Band P/L Planning, Voice MRPO, SPD, EXPR Int, EXPR Eng, WORF Eng Remote User Community NASA Telescience Support Centers (TSCs)
    • JSC (HRF, Earthkam, MELFI, CBOSS)
    • GRC (MSG, SAMS II, MAMS)
    • MSFC (PCG-STES, MSG)
    U.S. Commercial Space Centers (CSCs)
    • UC San Diego (Earthkam)
    • Univ. of Colorado (CGBA, Yeast Gap)
    • Cal Tech (FOAM)
    • Univ. of Wisconsin (PASC)
    • Wyle Labs, Houston (CBOSS)
    • MIT, Cambridge (AMS)
    Other NASA Centers
    • KSC (Space Life Sciences)
    • JPL (Earthkam)
    • GSFC (SEM)
    U.S. Commercial Facilities
    • Boeing VSR, Houston (ARIS, PEI)
    International Partner (IP) Facilities
    • ESA Columbus Control Center
    • ESA Belgium USOC (Promiss)
    • ESA MOST, Moscow (ARGES, HEAT)
    • ESA PMSR , Netherlands (ARGES, HEAT)
    • ESA European Astronaut Center (Promiss)
    • CSA PTOC (PMDIS, TRAC)
    • ESA Norwegian USOC (EMCS)
    • JAXA SSIPC
    • CERN, Switzerland (AMS)
    • Thomas Electronics, Canada (HRF)
    • St. Johns, Newfoundland (SPACEDRUMS)
    Other non U.S. Locations
  • 6. Introduction to Remote Operations
    • Other considerations make remote operations a critical part of the overall operations concept
      • Reduced budgets forced a paradigm shift and initiated a search for cheaper ways to do the same jobs
      • The number of orbiting experiments translates into more people than the control center can support locally
      • The ability to share information immediately in a large number of locations such as schools and universities
      • More users want to do their work at home in a familiar environment close to their colleagues
  • 7. Introduction to Remote Operations
    • Key technology advances make remote operations possible
      • The performance and cost of Intel-based platforms provides an easily managed, cost effective platform for remote users
      • The bandwidth and ease of access to the web/internet provides remote users with an inexpensive avenue for access to many control center services
      • The introduction of Virtual Private Network (VPN) technology provides remote users with the ability to have a secure communications mechanism with the control center
      • The development of high available (HA) services provides users with continuous access to their services even when remote
  • 8. Introduction to Remote Operations
    • Key technology advances make remote operations possible
      • The development of Open Source operating systems such as Linux support the model of cost effective servers to support remote operations
      • The stability of the Intel-based platforms, running both Linux and Windows 2000, provide users with stability comparable to their predecessor UNIX, VMS and MVS systems
      • The acceptance and use of IPSEC compliance in multiple products like routers and firewalls provides interoperability
      • Ubiquitous use of standards like POSIX and CORBA allow for migration of our products to inexpensive platforms
  • 9. Introduction to Remote Operations Payload Operations Integration Center (POIC) Payload Planning System Payload Data Services System Enhanced HOSC System (EHS) TReK GSE EPC
    • Any Remote Payload Option can utilize the EHS Web interfaces
    EHS Copy *not baselined IVoDS
  • 10. Introduction to Remote Operations
    • Several Remote Payload Options are provided depending on the needs of the individual user
      • TReK - Remote users can obtain a copy of the Telescience Resource Kit (TreK) software and associated COTS to do their telemetry and commanding functions
        • TReK is a suite of Windows 2000 software applications that provide:
          • Local ground support system functions for Telemetry and Commanding
          • An interface with the POIC to utilize POIC remote ground support system services
        • TReK is suitable for individuals or small payload teams that need to monitor and control low/medium data rate payloads
        • TReK is primarily for the Science users who want full control, with local autonomy
      • GSE - Remote users can develop or procure their own software to utilize both POIC telemetry and command programmatic interfaces
  • 11. Introduction to Remote Operations
    • Several Remote Payload Options are provided depending on the needs of the individual user (Cont.)
      • EPC - Remote users that desire to user the same capabilities provided in the POIC can obtain a copy of the Enhanced HOSC System PC (EPC) Application and associated COTS
        • EPC provides remote users with integrated access to POIC developed telemetry processing/display and command system services on a Windows 2000 PC platform
        • A remote EPC is a copy of the same EPC that local users utilize at the POIC
        • EPC provides some local applications with a built in login capability to the POIC
      • IVoDS - Remote users can obtain a copy of the Internet Voice Distribution System (IVoDS) to utilize the ISS mission voice services from the POIC
        • IVoDS is MSFC-developed software provided to remote payload users enabling Windows 2000 PC-based multiple voice loop talk/monitor capability
        • IVoDS can monitor up to 8 loops/conferences simultaneously and talk on one
  • 12. Introduction to Remote Operations
    • Several Remote Payload Options are provided depending on the needs of the individual user (Cont.)
      • Web - POIC Web interface provides remote users with web-based access to several POIC capabilities from a JAVA compliant Windows 2000 platform
        • POIC Web is accessible via Browser and Java Plugin
        • POIC Web is highly reliable, available, and secure (within the EHS Web infrastructure)
        • Regardless of the Remote Payload Option the payload user selects, all payload users will use the POIC web interface to access certain POIC capabilities
      • EHS Copy - If EHS copy is baselined, remote facilities can obtain a copy of EHS to support a remote control center with its own set of local and remote users
  • 13. POIC Architecture
    • Focus for the HOSC will be on ISS support
    • The HOSC offers services through 3 primary systems
      • Major systems in the HOSC architecture are
        • E nhanced H OSC S ystem (EHS)
        • P ayload D ata S ervices S ystem (PDSS)
        • P ayload P lanning S ystem (PPS)
      • A number of auxiliary services are available as well
        • Traditional Voice Distribution System
        • Internet Voice Distribution System (IVoDS)
        • Video Distribution System
        • T elescience R esource K it (TReK)
      • The HOSC systems are designed to provide support from single users up to large facilities
  • 14. POIC Architecture
    • The HOSC provides an extensive suite of Ground System capabilities to support all users, local and remote
      • Data Acquisition & Distribution Services
        • Acquires telemetry data from multiple sources
        • Error checks and generates data quality information
        • Provides highly available storage and playback
        • Provides a standard delivery method to all local and remote users
      • Database Services
        • Converts Payload Data Library (PDL) inputs into ISS Command and Telemetry Databases
        • Users have local database control to change parameter characteristics
        • Provides DBMS monitoring for status and performance
        • Provides a centralized Database Change Request (DCR) system
  • 15. POIC Architecture
    • The HOSC provides an extensive suite of Ground System capabilities to support all users, local and remote
      • Telemetry Services
        • Traditional telemetry and data routing services for packet data
        • Logging, management, retrieval, and playback of processed data
        • Ability for a user to build and use graphical, textual, and tabular displays in realtime using a simple point and click display generation tool
        • Provides the capability to request a selection of parameters over a specified time period
        • Capability to create Custom Data Packets which contain only the parameters required by an individual user
      • Payload Information Management System Services
        • Provides a workflow engine with user notifications and status updates
        • Contains a data vault for the storage and management of operational procedures, documents, and change requests
        • Acts as the operational hub for payload users to interchange flight items with the cadre
  • 16. POIC Architecture
    • The HOSC provides an extensive suite of Ground System capabilities to support all users, local and remote
      • Command Services
        • Provides users the capability to view, modify, initiate, and status commands
        • Provides unique controls and security functions necessary to safely execute hazardous and critical command functions for a variety of missions
        • Ability for a user to build and use scripts in realtime for the command, control, and analysis of all monitored components
          • Scripts range from a single function to very complex and nested scripts to accomplish many functions
          • Scripts may be used to start displays, send commands or execute other scripts based on telemetry values or user input
        • Ability for a user to build and uplink automated procedures and files
        • Provides realtime command tracking and long term command delogs
  • 17. POIC Architecture
    • Systems are partitioned into Private and Public Domains
      • Private Domain is secured by an advanced firewall
        • Stateful inspection of protocols
        • Support ISS required protocols and is IPSec 1.0b compliant
        • Vendor is knowledgeable, responsive, and constantly improves the product
      • Public Domain is secured by router access lists and firewalls
      • Network traffic between the Private Domain and the Public Domain is secured through protocol controls
      • HOSC Mission LANs reside in the Private Domain under the most strict access requirements
  • 18. POIC Architecture Remote clients
  • 19. POIC Architecture
    • Tier 1 represents the client level
      • Remote user access is supported on PCs
        • Connections are protected by secure network interfaces
          • IPSec compliant Virtual Private Networks (VPN) for remote users
          • Local users via switched VLAN
        • Accessible remotely or locally
        • Local HOSC management of the clients is by Microsoft Advanced Server
        • HOSC PCs are fully protected behind the HOSC firewall on dedicated VLANs
      • Local PCs are generic devices with Windows O/S
        • Current version is Windows 2000
        • XP will be supported soon through the normal change process
        • Written in Visual Basic, JAVA, C, and C++
        • EHS provides the product for access to the Interface level
      • Remote users can use any compliant device for their APPs
        • HOSC provides EHS applications for Windows platforms
        • Remote users can write their own applications
  • 20. POIC Architecture
    • Tier 2 represents the Interface level
      • Interface servers represent 2 logical server types; Web and RIS/Login
        • Interface servers decouple users from the application servers
        • Accessible remotely or locally
        • Web servers are protected in the HOSC firewall DMZ on a dedicated VLAN
          • Shared by local and remote users
          • Not utilized for realtime functions
          • Proxies for web based requests to internal servers
        • RIS/Login servers are fully protected behind the HOSC firewall on a dedicated switched VLAN
          • Proxies for all non-web based requests
          • RIS is the source of GSE Web initiated UDP packets, CDP data, and remote commanding
          • Login servers handle all EPC user server processing
  • 21. POIC Architecture
    • Tier 2 represents the Interface level
      • Interface servers are bankable compute resources which can be sacrificed
        • Non-persistent data resident
        • Each server is functionally similar to others
        • Web servers will be clustered to provide a Fault Tolerant (FT) group in OPS
        • FT clustering is loosely coupled
        • Commodity Intel ™ platforms
  • 22. POIC Architecture
    • Tier 3 represents the Application level
      • Application servers represent logical server types; Database (DB), NRT, PIMS, Project, FEP, SMAC, PPS, and PDSS servers
        • DB houses the project databases for telemetry and commanding
        • NRT is a shareable compute intensive resource for Near-RealTime (NRT) Data retrieval
        • PIMS is the ISS Payload Information Management System
        • Project servers house various services to include commanding, mission Exception Monitoring (EM), etc
        • Front End Processors (FEP) provide the ingest point and initial processing for spacecraft data
        • SMAC servers are utilized to configure mission systems
        • PPS servers are utilized by the CADRE to plan payload operation
        • PDSS provides EHS data to HOSC internal and external users while logging data to NRT data stores
    • Tier 4 represents the Infrastructure support level
  • 23. Remote Operations Objectives
    • Two sets of objectives exist; the user’s and the system’s
      • A typical user has basic objectives that allow for easy operations concept integration:
        • Simple, tailored, convenient, and stable interfaces for voice, video, data, and command services
        • Support through all mission phases
          • pre-mission planning
          • mission preparation testing
          • real-time support
          • post-mission analysis
        • Getting the right information (data) to the right people at the right time
        • Being provided a “just right” solution
          • “ Don’t provide a luxury car when all I need is a compact”
        • All data only when needed
  • 24. Remote Operations Objectives
    • Two sets of objectives exist; the user’s and the system’s
      • The system has another set of objectives which are supportive of users but sometimes appear to be in conflict due to constraints imposed on the users
        • Provide responsive support services
          • Mission integration
          • Customer support
          • Training
          • Realtime support
        • Insure the integrity and availability of data even under near catastrophic events
          • RAID on critical systems
          • Backups
          • Downtime for maintenance activities
        • Provide a secure environment and communications channels
        • Provide a cost effective solution for ongoing activities
        • Provide facilitization of users and equipment
  • 25. Remote Operations Options and Services
    • A cost benefit analysis should be conducted that weighs the operational needs against the cost to determine the optimal solution
      • User can develop his tools inhouse
        • Consider development, test, and maintenance cost
        • Consider user needs for local autonomy versus extra cost
      • User can use the capabilities of a current control center
        • Capabilities shared across projects
        • Shared infrastructure items
        • Rich suite of tools to choose from
      • Combination of custom tools with baselined control center capabilities
        • Take advantage of generic solutions where applicable
        • Expend effort only for custom tools in unique and critical areas
  • 26. Remote Operations Options and Services
  • 27.
    • Four general categories of lessons learned have been identified through the experiences of the HOSC and our remote operations history:
      • Understand onboard system requirements and limitations
      • Understand the ground system complexities and how architecture can provide easy integration of changing baselines
        • Mandated security requirements
        • COTS product integration into the operations environment
        • Fiscal drivers requiring an evaluation and implementation of different systems
      • Understand the total end-to-end user needs
        • Adequate emphasis should be placed on all phases of the mission
        • Often a disproportionate effort is placed on the “real-time” portion of the mission
        • Adequate pre-mission preparation might well avoid “real-time” difficulties
        • Adequate post mission close-out and analysis phase may ensure a successful mission
    Lessons Learned
  • 28.
    • Four general categories of lessons learned have been identified through the experiences of the HOSC and our remote operations history:
      • Ground systems can never provide a 100% solution to meet all customers’ needs
        • Provide standard interfaces and user tools that are easy to use and extensible
        • Allow customers to develop custom solutions for those “unmet” requirements
        • Each user must understand limitations and take advantage of the provided tools
    Lessons Learned
  • 29. Potential Benefits for Future Programs
    • Future programs can design, implement, and maintain a cost effective and efficient ground infrastructure in support of all mission phases
    • Remote operations can be an important part of any solution
    • The items that should be taken into consideration when implementing an operations facility include:
      • Understanding the existing capabilities and limitations of spacecraft systems and interface facilities prior to building your control facility
      • Evaluate existing tools that may be used to satisfy requirements
      • Maximize the use of commodity-based systems and open source products
      • Realize that a user does not have to be local to a control center to conduct realtime operations
      • A tiered approach to security minimizes access to crucial systems
      • Conduct a cost analysis to help derive a “just right” cost effective solution