• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Issued: 1st December 2008 Issued by: Openreach CIO – Customer ...
 

Issued: 1st December 2008 Issued by: Openreach CIO – Customer ...

on

  • 429 views

 

Statistics

Views

Total Views
429
Views on SlideShare
429
Embed Views
0

Actions

Likes
0
Downloads
5
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Document for discussion

Issued: 1st December 2008 Issued by: Openreach CIO – Customer ... Issued: 1st December 2008 Issued by: Openreach CIO – Customer ... Presentation Transcript

  • Issued: 1 st December 2008 Issued by: Openreach CIO – Customer Engagement Version 4.0 WLR3 Product Establishment The process explained
  • Contents
    • Overview
    • Product Establishment At A Glance
    • Operational Readiness Testing
    • Product Establishment – The Big Picture
    • Acronym Guide
  • Overview
    • Wholesale Line Rental 3 (WLR3) is a high value product portfolio that is exclusively available over the Equivalence Management Platform (EMP). As its name implies, the EMP provides every Openreach customer with equal access to WLR3 Analogue, WLR3 ISDN30 and, soon, WLR3 ISDN2 as well
    • To gain EMP access and start selling WLR3 products, you will need an interface that’s compatible with Openreach’s B2B gateway; hence the need for Product Establishment (PE)
    • These slides explain the process of achieving the required compatibility. They are intended to guide CPs who have already registered an interest in becoming a WLR3 customer. If you would like to do the same…
    • ...Please contact the Openreach Customer Reception Team on 0800 917 0371
    • ...Or speak to your Openreach Customer Business Manager
    • ...Or email customer.establishment@openreach.co.uk
    • Phase 0: Registration & Enrolment
      • 0a :Registration is required for you to register interest in WLR3 with Openreach, to fully understand what’s involved at every stage of PE and to ensure all contracts are in place. Relevant documentation will be made available to you
      • 0b : Milestone planning for your PE journey through to Transition
    • Phase 1: Setup & Connectivity Testing
      • 1a: Set up focuses on building you on the Equivalent Management Platform (EMP) components and planning the later Functionality Test, Launch and Transition Phases
      • 1b: Tests your firewall access and digital certificates and validates your XML schema against the environment known as Onramp
    • Phase 2: Functionality test
      • We set you up on the CVF test environment. You then perform various test scenarios and together we resolve any issues resulting from these scenarios. If you are going with a proven Third Party Integrator (TPI) solution, you’ll be able to skip this phase altogether. The Openreach Customer Reception Team will be happy to verify whether or not your preferred TPI solution is proven. If you’re connecting using your own solution – either as a TPI or a Communications Provider – this phase is mandatory
    • Phase 3: Launch
      • Live Verification (Proving): Placing straightforward orders through the EMP, which are cancelled before completion
      • Live Verification (Trial): Placing low numbers of straightforward live orders through the EMP
      • Ramp Up: Placing increasing numbers of live and more complex orders through the EMP
    • Phase 4: Transition
      • If you have existing lines on WLR2 this Phase is required to ‘Transition’ (CP1 to CP1 migration) these lines to WLR3.
      • Handover to (Business As Usual) BAU.
      • You are now a fully-fledged WLR3 provider.
    Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment Phase 4 Transition Product Establishment At A Glance
  • Operational Readiness Testing
    • Operational Readiness Testing (ORT) is a series of gateway checks we make to ensure that you are ready and able to proceed through the various phases of PE – meeting the minimum criteria required by Openreach as you go – and subsequently become a ‘Business as Usual’ WLR3 CP
    • There are 6 ORT Gateways (ORT0 – ORT5) at different points through the PE process:
    Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5 Readiness to enter WLR3 ‘Business as Usual’ ORT5 Readiness to enter Transition (Move all existing WLR2 lines to WLR3) ORT4 Readiness to enter Ramp-up (Ramping up order volumes to ‘Business as Usual’ levels) ORT3 Readiness to enter Launch (Connect to Live EMP) ORT2 Readiness to enter Functionality Test (Connect to CVF test environment) Readiness to enter Product Establishment ORT1 ORT0
  • Product Establishment: The Big Picture 0.2 Sign NDA 0.3 Complete Registration Questionnaire 0.1 Product Education 0.8 Admin Setup 0.5 Credit Check (new clients) 0.4 Complete CRD 0.7 Sign WLR 3 Contract and Order & Fault Tracker 1.1 We build you on EMP Components 1.3 Test Planning 1.4 Launch planning commences 1.2 You Receive Generic Test Pack 1.6 Digital Certificate, Firewall & Collaborative Protocol Agreement (CPA) Process 1.7 Onramp setup, Test CPA, ebXML Payload & Schema 2.1 Setup & Connectivity to Test Environment 2.2 Test Pack & Plan Issued & Agreed 2.3 Test Execution & Support 2.4 Issue Resolution 2.5 Resubmit Tests 2.6 Resolve Manual Intervention 4.1 Closure of WLR2 Gateway (SPG) 4.2 Generate Line Inventory 4.3 Review of your Line Inventory - Phase 2 Functionality Test is not required for CPs establishing via a proven TPI solution. - Only existing WLR2 CPs will require to complete Phase 4 Transition 4.4 Pre-transition load 0.6 Account Mgt Choice (new clients) 2.7 Test Pack Reviews 2.8 OFF (Customer Verification Facility) CVF 3.1 Live Verification (Proving) 3.2 Live Verification (Trial) 3.3 Ramp Up 4.7 - Hand over to BAU 4.5 Transition execution 4.6 Post-transition support Phase 1a Setup Phase 1b Connectivity Testing Phase 2 Functionality Testing Phase 3 Launch Phase 0a Registration Phase 0b Enrolment Phase 4 Transition 1.5 Transition planning commences 3.4 – Confirm Detailed Transition Plan 5 0 1 2 3 4 0.10 ORT 0 Successfully Completed 0.11 Start Date Agreed For Phase 1 0.9 Milestone Planning & start ORT 0 Assesment
  • Cont. on next slide… Phase 0: Administrative Activities & High Level Planning None Product Documents None You Opportunity to review the latest documentation (e.g. B2B interface specifications and WLR3 and EMP product descriptions, along with common dialogue services for WLR3 fulfilment and assurance) 0.1 Product Education Outputs Inputs Prerequisite Owner Action Signed NDA NDA None You Customer Reception Team (CRT) emails you the Non Disclosure Agreement (NDA) and makes themselves available to answer your questions. You complete and sign the NDA and return it to the CRT 0.2 Sign NDA Completed Registration Questionnaire Registration Questionnaire None You CRT emails you the Registration Questionnaire and makes themselves available to answer your questions. You complete the Registration Questionnaire and return it to the CRT, who check that everything is in order 0.3 Complete Registration Questionnaire Completed CRD CRD Template None You CRT emails you the CRD and makes themselves available to answer your questions .You complete the CRD and return it to the CRT, who will validate it and clarify any outstanding issues with you 0.4 Complete CRD Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 0: Administrative Activities & High Level Planning Availability of Portal Services to you The CRD Contact Information None Openreach The CRT sets you up on the Portal 0.8 Admin Setup Outputs Inputs Prerequisite Owner Action Credit Vetting Outcome Your Forecast None Openreach The CRT make a Credit Check on new clients only (i.e. those not currently selling WLR products) 0.5 Credit Check (new clients) Signed WLR3 contract Signed Order/Fault Tracker Contracts You receive WLR3 Contract You receive Order/Fault Tracker Contracts None You The CRT sends you the WLR3 contract and makes themselves available to resolve any queries. You complete the contract, sign it and return it to the CRT. The CRT sends you Order/Fault Tracker contracts and makes themselves available to resolve any queries. You complete the contracts, sign them and return them to the CRT 0.7 Sign WLR3 Contract & Order/ Fault Tracker Contracts Signed Account Management Choice Letter You receive Account Management Choice Letter None You The CRT sends an Account Management Choice letter to new clients only and makes themselves available to help resolve any queries. You countersign the letter and return it to the CRT 0.6 Account Mgt Choice (new clients) Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 0: Administrative Activities & High Level Planning Outputs Inputs Prerequisite Owner Action - ORT 0 Assessment (confirmed via email) - TEC and WLR3 Delivery Management Teams informed
    • ORT 0 Success Reported Internally - Milestone Plan - CRD
    None Openreach The CRT tests you against ORT 0 and informs the relevant Openreach people about your progress/success; including your agreed Milestone Plan and completed CRD 0.10 ORT 0 Successfully Completed Milestone Plan None None Openreach You, the CRT and your WLR3 Delivery Manager agree a high level Milestone Plan, to include your readiness to enter Connectivity Testing and Functionality Testing (if the latter is applicable), together with an indication of the expected dates to enter and complete Phase 3 Launch and Phase 4 Transition 0.9 Milestone Planning & ORT 0 Commence - Support Information Confirmed - Phase 1 Start Date Confirmed Support Information None Openreach You, your WLR3 Delivery Manager , the Openreach Technical Engagement Consultant (TEC) and a representative from the CRT confirm your Phase 1 start date. You provide us with all relevant support information 0.11 Start Date Agreed For Phase 1 Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • ORT 0 Criteria: Readiness to enter Product Establishment Openreach The Client Reception Team informs the relevant Openreach people about your progress and confirm with them your projected timescales to Transitions and Handover to BAU. 10 9 8 7 6 5 4 3 2 1 Openreach Your WLR3 PE Milestone Plan is confirmed by Openreach. Openreach The CRT provides you with all relevant support information Openreach You complete the CRD Openreach You sign a WLR3 contract Openreach Openreach agrees and confirms your Phase 1 start date You You identify a convenient date for the start of Phase 1 Openreach You complete the Registration Questionnaire Openreach You sign an NDA Openreach You register for WLR3 Owner ORT 0 Criteria Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 1a: EMP Setup and Product Establishment Planning Outputs Inputs Prerequisite Owner Action
    • You’re setup on the EMP components
    • - Setup confirmed by relevant Application Support Groups
    CRD ORT 0 Openreach Liaison with the various Component Teams and Application Support Groups to complete setup on the EMP. This includes OnRamp connectivity testing and Live B2B setup. For new clients only , a draft naming convention will be included 1.1 We Build On EMP Components Completed Test Pack EMP Software Release None Openreach The CVF Support Team provides you with a release specific Test Pack containing mandatory and optional test cases. This is only a requirement if you’re connecting directly to Openreach, or via an unproven TPI solution 1.2 You Receive Generic Test Pack Completed Test Plan Test Plan Template None You & Openreach The CVF Support Team provides you with a bi-lateral Test Plan prior to Connectivity Testing on the CVF. You complete the Test Plan and return this to your Delivery Manager and the Test Team. This is only a requirement if you’re connecting directly to Openreach, or via an unproven TPI solution 1.3 Test Planning Completed Launch Plan Launch Plan Template None You & Openreach You complete a Launch Plan in line with expected CP order volumes. Note that you will require some ‘friendly’ lines to prove end-to-end functionality 1.4 Launch Planning Commences Completed Transition Plan Transition Plan Template n.a. Openreach The Delivery Manager explains the transitions process and you complete a Transition Plan. 1.5 Transition planning commences Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 1b: Focus on Connectivity Outputs Inputs Prerequisite Owner Action - Digital certificate - Firewall implementation - CPA Your name, DUNS No, Test IP, Test End Point URL, Contact Name, Email, Tel No, Version of EMP & Public Key of digital certificate ORT 0 You & Openreach You apply for a digital certificate after approval by the PEM Team. You then provide input for the Collaboration Protocol Agreement (CPA) file and firewall. The PEM Team then raises the firewall, implements it (if required), generates a CPA and shares it with you . If you’re using a proven TPI solution , you can conduct Connectivity Test against the Live environment 1.6 Digital Certificate, Firewall & CPA Process - Onramp test results - PEM team signoff CPA 1.6 You & Openreach CPA is uploaded on the onramp environment. You start connectivity and payload testing, including digital certificate , firewall and CPA testing You submit test results to the PEM team, who validate them and sign you off from onramp If you’re using a proven TPI solution, you will be testing against Live, meaning you should not have to execute 1.7. If Live environment connectivity testing fails for any reason, you’ll have to use onramp and complete 1.6 and 1.7 1.7 Onramp Setup, Test CPA, ebXML Payload & Schema Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • ORT 1 Criteria: Readiness to enter Functionality Test Note: If you’re using a proven TPI solution, you can skip Phase 2 Functionality Testing and proceed to ORT 2 immediately after Phase 1b Connectivity Testing Openreach Your Delivery Manager informs relevant Openreach people about your progress 5 4 3 2 1 Openreach We inform you that we can support your Test Plan Openreach You have confirmed to us that you have the required resources and knowledge for testing Openreach We confirm that you are setup on our test systems Openreach WLR3 PE Test Plan completed Owner ORT 1 Criteria Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 2: Testing the functionality of your WLR3 solution You can skip this phase entirely if you’re using a proven TPI solution Connectivity Confirmation - Onramp Signoff - CVF - CPA ORT 1 You & Openreach PEM team generates the CVF CPA and sets you up on B2B . Your setup is completed by the CVF Application Service Groups. Connectivity is verified against the CVF 2.1 Setup & Connectivity to Test Environment Test Results Test Cases None You You execute the Test Cases in your Test Pack 2.3 Test Execution & Support - Issue Resolution - Fix Deployment Bridge Case None You & Openreach You raise any issues with the Openreach Service Desk. The CVF Support Team resolves them with the CVF Component Teams and/or Solution Designers 2.4 Issue Resolution Outputs Inputs Prerequisite Owner Action Test Results Test Cases None You & Openreach You retest any failed scenarios once issues fixed, obtaining clarification from the CVF Support Team 2.5 Resubmit Tests - Test Plan - Test Pack - Data Pack CRD ORT 1 You & Openreach CVF Support team issues you with a bi-lateral Test Plan, Test Pack and Data Pack, to which you agree and are then base-lined against 2.2 Test Plan & Test Pack Issued & Agreed Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 2: Testing the functionality of your WLR3 solution Remember, if you’re going with a proven TPI solution you can skip this phase altogether Outputs Inputs Prerequisite Owner Action
    • Modified Test Pack
    • - Issue Resolution
    Updated Test Pack None You You update your Test Pack on a weekly basis and send it to Openreach 2.7 Test Pack Reviews Test Summary Report Final Updated Test Pack None Openreach The CVF Support Team will provide you with the Test Summary Report and take you off CVF 2.8 OFF CVF You receive progressed order details and current order status and continue testing Test Case & Order Details None You & Openreach You request a few orders that require manual intervention to be progressed 2.6 Resolve Manual Intervention Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • ORT 2 Criteria: Readiness to enter Launch Openreach Agreed Transition Plan specifying activities, time-scales & governance 8 Openreach Your Delivery Manager informs relevant Openreach people about your progress 12 Openreach Customer Service Plan issued 11 10 9 7 6 5 4 3 2 1 Openreach Test Summary Report completed recording Mandatory and Optional Test Cases and uploaded to Livelink. If you’re going with a proven TPI solution, you should refer to their Test Summary Report Openreach Billing representatives (from your side and ours) have been nominated . They will be responsible for all billing queries Openreach Openreach has confirmed that we can support your Ramp Up schedule in-life Openreach Agreed Launch Plan detailing activities, timescales and governance, along with an indicative Ramp Up profile. Openreach Setup completed on required Live EMP components Openreach Setup completed on Live B2B gateway Openreach Successful completion of Mandatory Test Cases. If you’re going with a proven TPI solution, you should refer to their proven test cases Openreach Successful completion of Connectivity Testing Openreach Your interface with Openreach has been constructed and tested against the currently supported B2B Interface Specifications. Owner ORT 2 Criteria Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 3: Understanding and proving Live WLR3 operation CP confirmation of test completion (informal sign-off) CP Launch document ORT 2 Conditions: - Proving is executed against the Live environment - Orders will be treated as live orders - Real customers should not be used at this stage. Instead use ‘friendly’ lines to prove end-to-end functionality - Very low order volumes (2-5 each in Assurance & Fulfilment) - All orders/trouble reports should be cancelled immediately after KCI2* has been received *Keeping Customers Informed message No. 2 You and Openreach End-to-end interoperability between your systems and Openreach’s systems is proved before you start placing real live orders. Activities include: - Assure connectivity to Live EMP - Assure interface by placing test dialogue services - Assure interface by placing non-field affecting test orders (e.g.WLR2-WLR3 transfer order and right-when-tested Trouble Report) - We will contact you to verify that tests have been completed and give you informal signoff Support - Technical resource to resolve connectivity issues - Application Support Group/Incident Management resource to investigate technical issues - Delivery Managers/Hit Squad to lead issue management and progression through PE - Service Managers will start engaging with you 3.1 Live Verification (Proving) Outputs Inputs Prerequisite Owner Action Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Cont. on next slide… Phase 3: Understanding and proving Live WLR3 operation You confirm successful order placement Order entry
    • 3.1
    • Conditions
    • Trial executed against the Live environment - Live orders will be treated as such. However, at this stage, we recommend that you use ‘friendly’ lines where available, such as those in your own offices - Order volumes are restricted to 1-2 orders per day - Specific order types are not planned in advance, but you can choose them as they arise - 3-week completion target. You will receive guidance for sample orders and lead times
    You and Openreach We recommend that you use this phase to prove interoperability of a wide range of functionality relevant to your business model, covering a mixture of: -Multiline, single line, premium and basic line type orders -Care levels, line test results and Structured Questioning Codes (SQCs) for assurance - Different fulfilment scenarios and calling and network features for fulfilment. For example, new provides, transfers, start of stopped lines, as well as modify, cease and amend orders Please note It ‘s your responsibility to place a sufficient variety of order types to satisfy yourself that the full range of EMP functionality is available to you and operating correctly 3.2 - Live Verification (Trial) Outputs Inputs Prerequisite Owner Action Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 3: Understanding and proving Live WLR3 operation None None None You & Openreach
    • Support
    • Each order is monitored by your Openreach Delivery Manager, supported by the Service Management Centre (SMC)
    • Issue management is primarily via the Hit Squad
    • Normal Business As Usual (BAU) service and support arrangements apply, as detailed in your CSP (i.e. via the SMC and Helpdesk). These arrangement are supplemented by a weekly call with your Delivery Manager to review open issues, orders and trouble reports. Service Managers and Customer Engagement Managers (CEMs) will join these calls
    • Please note
    • Your Delivery Manager will be leading issue management, progression through PE and progress reporting
    3.2 Live Verification (Trial) Outputs Inputs Prerequisite Owner Action Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • ORT 3 Criteria: Readiness to enter Ramp-up Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5 5 4 3 2 1 Openreach You and Openreach have confirmed that there are no significant issues to prevent you moving into Ramp Up Openreach Your Delivery Manager informs relevant Openreach people about your progress Openreach If there are significant issues, an Exception Management Plan should be agreed within 5 working days of the milestone Openreach The orders defined in your Launch Plan for Live Verification have been fulfilled, subject to SLA. This is confirmed by you and your Delivery Manager Openreach You’ve acknowledged receipt of our agreement to commence Ramp Up Owner ORT 3 Criteria
  • Phase 3: Understanding and proving Live WLR3 operation Outputs Inputs Prerequisite Owner Action You confirm that order placement has been successful Ramp Up volume profile and order entry documented ORT 3 Conditions - Orders will be treated as live orders, with real end customers, real orders and real data in the live EMP environment - Openreach recommends that you specify order types and volumes in proportion to your normal business activity You Ramp Up is intended to allow you to place increasing numbers of orders in a controlled manner, to prove operational stability at BAU volumes. We do not mandate a specific Ramp Up volume. Rather, we will work with you to agree a profile from Live Verification onwards. A typical profile might be anything from 2 to 50 orders per day, over a minimum 2-week period. Please note - WLR2 volumes used as a comparator (new provide/transfer order types only , as modify/cease order types will only become relevant after your WLR2 base has been transitioned) - Current expectations are that the majority of Ramp Up orders will transfer with a 10-day lead time - It’s your responsibility to place a sufficient variety of order types to satisfy yourself that the full range of EMP functionality is available to you and operating correctly 3.3 - Ramp Up Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 3: Understanding and proving Live WLR3 operation Cont. on next slide… Outputs Inputs Prerequisite Owner Action Confirmed Transition Plan Completed Transition Plan Openreach To confirm dates agreed with you in the Transition Plan, amending where necessary in conjunction Openreach transition support teams 3.4 – Confirm Detailed Transition Plan Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • ORT 4 Criteria: Readiness to enter Transition Openreach You’ve confirmed your Transitions Plan specifying detailed activities, time-scales, governance and date for transition execution. 10 Openreach Your Delivery Manager informs relevant Openreach people about your progress 11 Openreach An accurate bill has been produced for orders submitted via the EMP 9 8 7 6 5 4 3 2 1 Openreach Openreach has checked that the product(s) you require can be provisioned, ceased and repaired within agreed timescales Openreach Any unresolved issues are clearly documented and owned Openreach Openreach has checked that it can support the products and processes you’re using Openreach You’ve confirmed that you understand and are following the support model as described in your CSP Openreach You’ve achieved your Ramp Up target Openreach You’ve used the Time Related Charges facility (any band) Openreach You’ve successfully submitted a fault report Openreach You’ve successfully provisioned, modified and ceased a line, prior to handover to BAU Owner ORT 4 Criteria Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 4: The transition of your WLR2 base to WLR3 Transition Plan ORT4 Openreach We will temporarily restrict your access to SPG, to prevent placement of WLR2 new provide, transfer, conversion and change of address orders for Single and Multiline Aux installations WLR3 can be used for all new provides and transfers with Openreach being able to manage manual placement of small volumes of other orders. 4.1 Closure of WLR2 Gateway (SPG) Agreement of WLR2 lines to be transitioned WLR2 Line Status Report You You review your Line Status Report with your Delivery Manager and agree WLR2 lines to be transitioned 4.3 Review of your Line Inventory Pre-transition exit report Agreement of WLR2 Lines to be transitioned Openreach Openreach pre-loads its systems ready for the transition of your WLR2 lines Openreach produces and your Delivery Manager sends you a pre-transition exit report detailing the lines that have been loaded for transition 4.4 Pre-transition load WLR2 Line Status Report Openreach A Line Status Report is created by Openreach which is an inventory of all your WLR2 lines as held on Openreach systems 4.2 Generate Line Inventory Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5 Outputs Inputs Prerequisite Owner Action
  • Phase 4: The transition of your WLR2 base to WLR3 Outputs Inputs Prerequisite Owner Action Transitions Exit Report WLR2 lines pre-loaded for transition Openreach Your WLR2 lines will be transitioned on the agreed date between 8pm (on the night of transition) and 8am (of the next day). You will be briefed on the Blackout Process for Totalcare and Redcare faults. 4.5 Execute Transition If required a bi-laterally agreed Mop-up Plan Openreach Openreach will produce a Transition exit report immediately after the transition has completed which your Delivery Manager will send to you the working day following the night of transition The WLR2 gateway (SPG) will also be temporarily re-openned following the execution of your transition Any lines that were not transitioned are mopped up during the post transition support period or you and your Delivery Manager agree a mop-up plan for these lines once you have entered WLR3 ‘Business as Usual’ If mop-up is completed prior to entering BAU the Delivery Manager will agree and initiate your dis-establishment from WLR2 4.6 Post-transition support Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Phase 4: The transition of your WLR2 base to WLR3 Outputs Inputs Prerequisite Owner Action Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5 4.7 Handover to BAU Formal handover to BAU. From now on you will be looked after by the following teams and individuals: - Day-to-day issue Management (SMC and Helpdesk, depending on whether they are order or IT related issues, in line with your CSP) - Service affecting issues (Service Manager) - Commercial and Contractual Issues (Customer Business Manager (CBM) - Your Delivery Manager will still be available to provide insight and knowledge about you and your systems to their Openreach colleagues, should the need arise What’s being discontinued? - Weekly calls between you and your Delivery Manager - PE team reports/dashboards Openreach None Completion of PE process confirmed
  • ORT5: Readiness to enter WLR3 ‘Business as Usual’ Openreach Mop-up of remaining WLR2 lines completed or a plan agreed with Openreach to complete mop-up once in ‘Business as Usual’ 2 5 4 3 1 Openreach Your Delivery Manager informs relevant Openreach people about your progress Openreach The relevant Openreach Product Manager(s) has/have been informed that you’re leaving PE Openreach Your CBM has discussed your PE experience with you and actioned any outstanding issues Openreach Openreach have confirmed that your transition has now occurred. Owner ORT 5 Criteria Phase 1a Set-up Phase 1b Connectivity Test Phase 2 Functionality Test Phase 3 Launch Phase 0a Registration Phase 0b Enrolment 0 1 2 3 Phase 4 Transition 4 5
  • Acronym Guide To save repeatedly spelling out the meaning of the acronyms used in this slide deck, we’ve only done so the first time we’ve used them. We’ve reproduced them all here for easy reference BAU Business As Usual CBM Customer Business Manager CEM Customer Engagement Manager CP Communications Provider CPA Collaboration Protocol Agreement CRD Customer Requirements Document CRT Client Reception Team CSP Customer Service Plan CVF Customer Verification Facility (Test environment) EMP Equivalence Management Platform PE Product Establishment PEM Partner Enabled Management SMC Service Management Centre SQC Structured Questioning Code TEC Technical Engagement Consultant WLR Wholesale Line Rental