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Innovation in the Skype-Enabled Call Center
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Innovation in the Skype-Enabled Call Center






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    Innovation in the Skype-Enabled Call Center Innovation in the Skype-Enabled Call Center Presentation Transcript

    • How to Leverage Skype in Call Centers David Tang – VoSKY VP of Global Marketing
    • Skype Has Emerged as a Dominant VoIP Player
      • Skype - subsidiary of auction giant eBay
      • World’s larges VoIP Community with over 338 Million+ registered users
      • 30% are already using Skype for Business
        • 95% claimed to be saving money
        • 80% claimed to be increasing productivity
      • Over 100 billion minutes of Skype-to-Skype calls (Feb 08)
      338M+ Users Can’t Be Wrong!!!
    • Why Skype?
      • Disruptive Peer-to-Peer Technology
        • No single point of failure
        • Capacity scales with demand
      • Market Leader in Call Quality
        • Leading voice engine technology with sophisticated audio processing techniques
        • Intelligent network routing and management techniques to reduce latency and improve call quality
      • Seamless NAT/Firewall Traversal
        • Works behind a majority of NAT/firewalls without special configurations or equipments
      • Call Security
        • All calls are encrypted end-to-end using 256 bit AES encryption (Advanced Encryption Standard)
      “ Depending on the speakerphone, Skype’s voice quality can be higher than a conventional phone” Business Week
    • How to Skype-enable a Call Center? PBX/Call Center Platform T1/E1/SIP Broadband Connection PBX to Skype Gateway
    • Enhanced Skype Applications for Call Center Skype Remote Agent Web Click2Call Global DID Skype Trunking
    • VoIP Call Center: Skype Remote Agent
      • Skype Remote Agent
      • Innovative call center application that integrates Altigen’s ExtensionAnywhere™ feature with VoSKY Exchange & Skype client software
      • Benefits
      • Route calls for Free to remote agents via the scalable and reliable Skype VoIP network
      • Cost-effectively add remote agents
      • Leverage the Free Skype client for enhanced voice quality over the public Internet
      Remote Skype Agents
    • VoIP Call Center: Web Click2Call
      • Web Click2Call
      • Web 2.0 application that seamlessly integrates a company’s Website to its Call Center solution to enable real-time communication
      • Benefits
      • Optimize a company’s Website for lead & sales generation
      • Improve customer service with instant customer interaction
      • Reduce toll free/8XX costs
      Inbound Sales Reps Click Website Visitor
    • VoIP Call Center: Skype Trunking
      • Skype Trunking
      • Ultra cost-effective VoIP trunking solution leveraging low cost SkypePro (domestic flat rate plan)
      • Benefits
      • Reliable, high quality VoIP calls
      • No contracts or setup fees
      • Save 90%+ on US/Canada calls
      Sales Prospects Outbound Telemarketers PSTN
    • VoIP Call Center: Global DID
      • Global DID
      • Global Direct Inward Dial (DID) solution that allow call centers to have local access numbers
      • Benefits
      • Enables companies to expand their market presence to target additional customers outside of their city, state or country
      • Allows businesses to offer a convenient local access number for their customers to call
      • Helps companies reduce their toll free/8XX telecom costs
      US Customer Call Center in India UK Customer
    • www.vosky.com K T N H A U Y O