FAQ - McAfee Virtual Technician

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  • 1. McAfee Virtual Technician – FAQ’s What is McAfee Virtual Technician? MVT is an automated tool that assists you in analyzing your PC and resolving the most commonly known problems related to installing and running your McAfee products. How do I access McAfee Virtual Technician? For Home Users you can access MVT by going to the AM I Up Date Support Site at http://mvt.mcafee.com For Business Users you can go to ServicePortal at https://mysupport.mcafee.com/eservice_enu What McAfee products are supported? The Home User products that are currently supported are the latest versions of VirusScan, VirusScan Professional, Wireless Network Security, Easy Network, SiteAdvisor, Data Backup, QuickClean, Shredder, Personal Firewall Plus, Personal Firewall, Privacy Service, SpamKiller, AntiSpyware and SecurityCenter. For Business Users, VirusScan Enterprise, Common Management Agent, VirusScan Classic, McAfee Desktop Firewall, Protection Pilot, AntiSpyware Enterprise, ePolicy Orchestrator, GroupShield Exchange, Total Protection for Small Business - Virus & Spyware Protection, Total Protection for Small Business – Firewall Protection, GroupShield Domino, SpamKiller Domino, SpamKiller Exchange, WebShield SMTP, Host Intrusion Prevention Server, Host Intrusion Prevention Client, McAfee Policy Enforcer are currently Supported. NOTE: McAfee Virtual Technician also supports the above McAfee products in its localized versions. What platforms are supported? Microsoft Windows (98SE, ME, 2000, 2003, XP and XP Professional) platforms are supported at this time. MacIntosh, UNIX, Linux, Palm or Wireless are not supported in this release. Which browsers are supported? Microsoft Internet Explorer 5.5 and above. What gets downloaded onto my computer? A signed McAfee .exe file is downloaded to your computer. This is required in order for the McAfee Virtual Technician to analyze the integrity of installed McAfee products. What information are you collecting about me? McAfee Virtual Technician only collects details about the installed McAfee products and the operating system. Why does MVT not work on my computer? McAfee Virtual Technician requires that you accept the Terms and Conditions outlined. Once this is accepted, McAfee Virtual Technician should start.
  • 2. How often can I run McAfee Virtual Technician to check my system? You can run McAfee Virtual Technician to check your system whenever you face a problem with any of the supported McAfee products. Please see the McAfee Virtual Technician Walk Through Guide for more detailed directions. How should I use this site? Before calling McAfee Technical Support, download the MVT tool. MVT automatically checks the integrity of McAfee products. The tool analyzes and resolves most commonly known problems. What should I do if McAfee Virtual Technician shows ‘problems found’? Please follow the suggestions given to resolve any issues. How do I tell McAfee about any of the ‘Problems found’? Any problems found, are automatically uploaded to McAfee to improve product quality. If you encounter any problems with any of your McAfee Products please go to the Home User or Business User Websites noted above. If you still experience issues, these sites will direct you to a Support representative for assistance. Why won't McAfee Virtual Technician (MVT) install when I set Maximum Protection mode in McAfee AntiSpyware? To Run MVT, first save the standalone (.exe) version of MVT and then run it. Please provide the MVT results to the support representative.