Electronic Service Delivery VSR Link Demonstration

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  • 1. Electronic Service Delivery VSR Link Demonstration Rod Chapman Manager Information Services VicRoads
  • 2. Agenda
    • VSR Link Overview
      • VicRoads’ ESD Infrastructure
      • What is the Vehicle Securities Register ?
      • Technical and business implementation issues
      • Current usage patterns
      • Observations
    • VSR Link Demonstration
  • 3. Security & Directory Services Merchant Services Payment Services Connection Services Systems Management ESD Architecture - Logical Overview Business Application/ Transaction I n t e r n e t ESD Support Services ESD Business Transaction Pipes Client Direct Links VicRoads Home Page Computer Internet/VicRoads Home Page Business Systems FIREWALL 2 3 n 1 VicRoads Data ESD Directory
  • 4. VSR Link
    • Vehicle Securities Register
      • part of a national encumbrance register
      • Victoria is a communications hub
      • approx. 2.4 million national interests on VSR
      • approx. 420,000 Victorian interests
        • @ $10k per interest = $4.2 billion of assets
  • 5. VSR Link
      • Business to business application
      • 2 client groups
        • interest holders
          • finance companies
          • banks
          • credit unions
        • enquirers
          • motor car traders
          • auction houses
          • insurance companies
  • 6. VSR Link
    • Replaces MotorLink system
      • on-line access to VSR and VRIS
      • jointly developed by Telstra, VACC & VicRoads
      • inoperable after September 30, 1999
      • 270 users
      • 50,000 transactions/month (50% of total)
  • 7. VSR Link
    • Technical Issues
      • new AS/400 hardware required
      • developed in parallel with ESD infrastructure
      • development / testing in parallel with Y2k remediation and testing
      • phased implementation
        • interactive
        • batch
        • system - system
  • 8. VSR Link
    • Business Issues
      • obtaining our own database of users
      • new pricing structure - modelling of unknown Telstra charges
      • new billing process - new fees and charging for VRIS enquiries
      • establishing a communication plan with users
  • 9. VSR Link
    • Business Issues
      • developing standards for following ESD applications
        • end user agreement
        • user interface look and feel
        • format / content of User Guide
        • establishment of Help Desk
          • phone number, work instructions, training, support interfaces
  • 10. Transactions by Day
  • 11. Transactions by 5 Minutes
  • 12. Observations
    • What worked
      • involving key user groups in user interface design
      • staged rollout
    • What could have been better
      • ensuring adequate monitoring tools were in place
  • 13. Observations
    • Poor performance leads to lost business
      • slow and unreliable performance over 3 months lead to 25% loss of enquiry transactions
  • 14. VSR Link
    • Demonstration