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  • The 3CX web based administration console is presently localized to seven languages… There is an option at the login screen to check for other languages at the 3CX website… As new language packs are developed, they are made available to existing installations via http…
  • Navigation within the management console is accomplished via the left menu where you can easily “Add” or manage existing options… The Line Status screen provides real-time status indications for the different PSTN and VOIP Lines configured in the system, as well as configured extensions…
  • One of the most important screens within the management console is the “Server Status” log… Here you can see virtually every command the server is processing… Over time you will become dependent on the “Server Status” log to aid in troubleshooting extension or other issues and to also review server usage…
  • Here you can specify what to do with an inbound call to the queue that goes unanswered… Within the Other Options tab we can enable a voice prompt that the caller will hear when entering the queue… We can also specify whether or not we should announce the caller’s position in the queue and how often to repeat the information…
  • VOIP Gateways AKA FXO Gateways convert PSTN lines to SIP extensions… VOIP Gateways come in a variety of configurations, from single port analog gateways, to multiple port T1/E1 gateways… Each line on a VOIP Gateway is a virtual SIP extension in the 3CX system… The gateway is a separate network and can be located virtually anywhere on the network… either locally or in a remote location… For a list of tested gateways, please see the link provided…
  • DID’s allow you to route inbound telephone calls based on the dialed number… As you can see on this screen, the 3CX routing options for DID’s are quite extensive…
  • DID’s appear in the list of configured lines within the line management screen… To manage a configured line or DID select it’s name from the Gateway/Provider Name column… This screen also provides a snapshot view of how your lines are configured, including where inbound calls are routed both in and out of office hours…
  • Call Queues within the 3CX system are a collection of configured extensions… Calls that enter a queue ring through to the extensions in the order in which the extensions appear in the “Members” list… Ringing through to the first available extension first…
  • Here you can specify what to do with an inbound call to the queue that goes unanswered… Within the Other Options tab we can enable a voice prompt that the caller will hear when entering the queue… We can also specify whether or not we should announce the caller’s position in the queue and how often to repeat the information…
  • Ring groups within the 3CX system are a collection of configured extensions… they differ from call queues in that the caller is not placed within a queue, the inbound call is directed to a specific extension based on the ring group settings… The options include to hunt for the first available extension in the ring group based on the members list… Or to ring all available extensions simultaneously… As with the Call Queue, we can specify the action to take if the call goes unanswered…
  • The Digital Receptionist or Auto Attendant is the hub of the 3CX system… A call can be routed to a digital receptionist from a number of places in the system, including… A configured line (VOIP Gateway or VOIP Service Provider)… An Extension… A Ring Group… Or from another Digital Receptionist… A Digital Receptionist can also be routed to an Exchange 2007 Auto Attendant, we’ll talk more about that later in this presentation… Voice prompts for your digital receptionists can be recorded locally with the windows sound recorder or can be contracted out to companies that specialize in digital recordings… A well planned and implemented Digital Receptionist will give inbound callers the best possible experience with your 3CX system…
  • Here we see how voicemail appears in our Outlook 2007 Exchange inbox after enabling 3CX/Exchange integration… As you can see, we receive notifications when we miss a call as well as when we receive voicemail messages… Voicemail is sent to the inbox via an attachment to the voicemail notification message… From here the user can listen to their voicemail or can alternatively send individual voicemail messages to an alternate telephone number by selecting the “Play on Phone” option…
  • Voicemail in Exchange 2007 Outlook Web Access is similar to Outlook, though we lose the ability to send the voicemail to an alternative telephone number… As in Outlook, version 4 of 3CX will support the initiation of telephone calls from Outlook Web Access…
  • The call assistant is a windows application that is installed by the end user… This is where an end user manages their Queue login and logout… Where they can view extension and line status… And where they can answer, transfer and initiate telephone calls… The Call Assistant is independent of and works with soft phones and hard phones…

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