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  • The 3CX web based administration console is presently localized to seven languages… There is an option at the login screen to check for other languages at the 3CX website… As new language packs are developed, they are made available to existing installations via http…
  • Navigation within the management console is accomplished via the left menu where you can easily “Add” or manage existing options… The Line Status screen provides real-time status indications for the different PSTN and VOIP Lines configured in the system, as well as configured extensions…
  • One of the most important screens within the management console is the “Server Status” log… Here you can see virtually every command the server is processing… Over time you will become dependent on the “Server Status” log to aid in troubleshooting extension or other issues and to also review server usage…
  • Here you can specify what to do with an inbound call to the queue that goes unanswered… Within the Other Options tab we can enable a voice prompt that the caller will hear when entering the queue… We can also specify whether or not we should announce the caller’s position in the queue and how often to repeat the information…
  • VOIP Gateways AKA FXO Gateways convert PSTN lines to SIP extensions… VOIP Gateways come in a variety of configurations, from single port analog gateways, to multiple port T1/E1 gateways… Each line on a VOIP Gateway is a virtual SIP extension in the 3CX system… The gateway is a separate network and can be located virtually anywhere on the network… either locally or in a remote location… For a list of tested gateways, please see the link provided…
  • DID’s allow you to route inbound telephone calls based on the dialed number… As you can see on this screen, the 3CX routing options for DID’s are quite extensive…
  • DID’s appear in the list of configured lines within the line management screen… To manage a configured line or DID select it’s name from the Gateway/Provider Name column… This screen also provides a snapshot view of how your lines are configured, including where inbound calls are routed both in and out of office hours…
  • Call Queues within the 3CX system are a collection of configured extensions… Calls that enter a queue ring through to the extensions in the order in which the extensions appear in the “Members” list… Ringing through to the first available extension first…
  • Here you can specify what to do with an inbound call to the queue that goes unanswered… Within the Other Options tab we can enable a voice prompt that the caller will hear when entering the queue… We can also specify whether or not we should announce the caller’s position in the queue and how often to repeat the information…
  • Ring groups within the 3CX system are a collection of configured extensions… they differ from call queues in that the caller is not placed within a queue, the inbound call is directed to a specific extension based on the ring group settings… The options include to hunt for the first available extension in the ring group based on the members list… Or to ring all available extensions simultaneously… As with the Call Queue, we can specify the action to take if the call goes unanswered…
  • The Digital Receptionist or Auto Attendant is the hub of the 3CX system… A call can be routed to a digital receptionist from a number of places in the system, including… A configured line (VOIP Gateway or VOIP Service Provider)… An Extension… A Ring Group… Or from another Digital Receptionist… A Digital Receptionist can also be routed to an Exchange 2007 Auto Attendant, we’ll talk more about that later in this presentation… Voice prompts for your digital receptionists can be recorded locally with the windows sound recorder or can be contracted out to companies that specialize in digital recordings… A well planned and implemented Digital Receptionist will give inbound callers the best possible experience with your 3CX system…
  • Here we see how voicemail appears in our Outlook 2007 Exchange inbox after enabling 3CX/Exchange integration… As you can see, we receive notifications when we miss a call as well as when we receive voicemail messages… Voicemail is sent to the inbox via an attachment to the voicemail notification message… From here the user can listen to their voicemail or can alternatively send individual voicemail messages to an alternate telephone number by selecting the “Play on Phone” option…
  • Voicemail in Exchange 2007 Outlook Web Access is similar to Outlook, though we lose the ability to send the voicemail to an alternative telephone number… As in Outlook, version 4 of 3CX will support the initiation of telephone calls from Outlook Web Access…
  • The call assistant is a windows application that is installed by the end user… This is where an end user manages their Queue login and logout… Where they can view extension and line status… And where they can answer, transfer and initiate telephone calls… The Call Assistant is independent of and works with soft phones and hard phones…

Transcript

  • 1. Key Features and Benefits of the 3CX PBX for Windows Server
  • 2. Agenda
    • Why the Windows Platform?
    • Flexibility and Scalability
    • Web-based Localized Administration
    • VOIP Service Providers & VOIP Gateways
    • Call Queues and Ring Groups
    • The Digital Receptionist
    • Exchange 2007 Unified Messaging Support
    • Windows Call Assistant
    • What’s Coming in the next Version?
  • 3. Why Windows?
    • Reduce barriers to entry, is relatively easy to manage and support
    • Short learning curve when compared with other operating systems
    • Build on additional opportunities with new and existing customers
    • The 3CX development and management teams history is in Windows development
    • There are very few Windows based IP PBX’s, making this market very attractive
    • The ease in which Windows based applications can be extended and integrated with other solutions
  • 4. Flexibility & Scalability
    • 3CX supports virtually all SIP compatible hardware, so there is no locking into a specific manufacturer or vendor
    • Additional lines can be easily added to the system by adding a VOIP Service Provider account or VOIP Gateway
    • Extensions can be added by virtue of a simple wizard, making it very easy to extend the system to support additional users
    • The default system voice prompts can be copied and modified to suit the specific needs of any organization
    • Office hours can be set to allow the system to respond differently when the office is open or closed, this feature can be implemented at virtually every level of the 3CX server
  • 5. Administration Console
  • 6. Left Menu Navigation
  • 7. Server Status Log
  • 8. VOIP Service Providers
    • VOIP Service Providers allow you to outsource your telephone lines and/or DID numbers
    • They also offer low cost national and international calls for easy implementation of customer support numbers
    • 3CX has been tested with a number of providers, for the current list, please see:
    • http://www.3cx.com/support/voip-providers.html
    • Note: Call quality, when using a VOIP Service Provider, is dependent on a high bandwidth, stable Internet connection.
  • 9.
    • VOIP gateways aka FXO gateways convert PSTN telephone lines to the SIP protocol
    • Each line on a VOIP Gateway is a virtual SIP extension in the 3CX system
    • The gateway is a separate network device and can be located virtually anywhere on the network, either locally or remote
    • A list of 3CX tested gateways can be found at:
    • http://www.3cx.com/support/voip-gateways.html
    VOIP Gateways
  • 10. Direct Inward Dialing (DID)
  • 11. Line Management
  • 12. Call Queues (Ent)
  • 13. Call Queue Options
  • 14. Ring Groups (SBE, Pro, Ent)
  • 15. Digital Receptionist
  • 16. Exchange 2007 UMS (Ent)
    • 3CX has the ability to tie into the Unified Messaging Services of Exchange 2007
    • 3CX voicemail is rerouted to Exchange
    • Individual 3CX Digital Receptionists can be optionally rerouted to Exchange Auto Attendants
    • A complete step-by-step guide can be found at:
    • http://www.3cx.com/support/exchange-server-2007.html
  • 17. Exchange Integration Benefits
      • The use of the Exchange Unified Messaging System voice prompts and their associated voice response features
      • Supports directory assistance by spelling the name of the party you wish to connect with
      • Has the ability to read email to you via your telephone
      • Allows a user to record a reply to an email in their inbox
      • Voicemail configuration can be accomplished via OWA or Outlook
      • The user can invoke the playing of voicemail on any telephone via Outlook
      • Email notification of missed calls
      • In version 4 of 3CX, the user will be able to initiate phone calls to telephone numbers in their ontact list from both OWA and Outlook
  • 18. Outlook 2007
  • 19. Outlook Web Access
  • 20. Windows Call Assistant
    • Increase mobility and productivity:
      • Easily transfer calls
      • Indicate presence
    • Works with
      • Soft phone
      • Hardware SIP phone
  • 21. Version 4
      • Secure Branch Office and VOIP Client connections via integrated VPN
      • T38 fax functionality – receive faxes as PDF files and route them to an email address, also integrate with Microsoft Fax via the VOIP Gateway and 3CX.
      • New 3CX VOIP client with integrated soft phone, speed dial and call intercept.
      • Call Parking
      • SIP ID forking to allow two SIP phones to have same extension number and ring simultaneously
      • TAPI driver to allow calls to be placed from Outlook
  • 22. Version 4 (cont)
      • Easy to use HTTP API to allow calls to be placed from virtually any application, including web based applications like VisNetic MailFlow and Sales Force
      • Improved inbound and outbound Dialing Plans
      • Overall system performance enhancements to support for more simultaneous calls, users and call queues
      • Firewall test utility to aid in 3CX firewall configuration
      • Syslog messaging support for system logs to be posted to a log management system
  • 23. Thank you
    • Thank you for your attention to this presentation!
    • For questions, please don’t hesitate to contact us at: [email_address]