Computer Maintenance & Security General and specific recommendations for maintaining and protecting library computers. LST...
Goals  <ul><li>You will understand clear, and easy to follow, Microsoft Update and Symantec AntiVirus guidelines. </li></u...
Agenda  <ul><li>Specific recommendations and applications for Updates with hands-on practice. </li></ul><ul><li>Specific r...
Why Are Updates Important? <ul><li>Help protect computer against new viruses and other security threats that can spread ov...
Microsoft Update <ul><li>What is Microsoft Update? </li></ul><ul><ul><li>A new Microsoft Website where you can find update...
Microsoft Updates <ul><li>How does Microsoft Updates work? </li></ul><ul><ul><li>When you go to the Microsoft Updates Webs...
Microsoft Update <ul><li>What types of updates are available? </li></ul><ul><ul><li>High Priority – Critical updates, secu...
Microsoft Update <ul><li>What is the difference between Express and Custom? </li></ul><ul><ul><li>Express (recommended) – ...
How to Upgrade from Windows Update to Microsoft Update Click on “Go”
Microsoft Update Click “Start Now”
Microsoft Update Click “Continue”
Microsoft Update Click on “Internet Explorer Information Bar”
Microsoft Update Click on “Install ActiveX Control”
Microsoft Update Click “Install”
Microsoft Update Click “Check for Updates”
Microsoft Update Click “Express” (recommended)
Microsoft Update LSTA Training Technology Trainers Grant
Microsoft Update Click “Install Updates”
How to access Microsoft Update <ul><li>Go to “Start” </li></ul><ul><li>Go to “Windows Update” </li></ul><ul><li>Or, in Int...
Options - Review your Update History LSTA Training Technology Trainers Grant
Options - Change Settings LSTA Training Technology Trainers Grant
Options - Frequently Asked Questions LSTA Training Technology Trainers Grant
Options - Get Help and Support LSTA Training Technology Trainers Grant
Options - Administrator Options LSTA Training Technology Trainers Grant
Automatic Updates Overview <ul><li>You can set up your computer to automatically download and install updates without havi...
Automatic Updates Overview <ul><li>If you would rather download and install the updates yourself, you have the option of s...
Why use scheduled updates? <ul><li>Convenience – No need to remember to visit the Website or choose which updates are the ...
How to access Automatic Updates <ul><li>Go to “Start” </li></ul><ul><li>Click on “Settings” </li></ul><ul><li>Click on “Co...
Select “Automatic Updates” LSTA Training Technology Trainers Grant
Accessing Automatic Updates <ul><li>Recommend using first choice – Automatic. </li></ul><ul><li>Schedule a good time for t...
Our Recommendations <ul><li>Use Automatic to “Automatically download recommended updates for my computer and install them ...
Questions about Automatic Updates? <ul><li>Any Questions?? </li></ul><ul><li>Now let’s practice:   </li></ul><ul><li>Using...
Symantec AntiVirus Recommendations LSTA Training Technology Trainers Grant
Antivirus Recommendations <ul><li>Make sure your computer runs anti-virus software. If not, buy and install it immediately...
Symantec Anti-Virus Software Recommendations: <ul><li>Auto Protect always running. </li></ul><ul><li>Daily quick scan. </l...
Symantec AntiVirus <ul><li>Installation directions on STLS Website.  </li></ul><ul><li>Default scheduled scans. </li></ul>...
Symantec AntiVirus <ul><li>May need to update before the scheduled time when: </li></ul><ul><li>Someone in the system, or ...
How to access Symantec <ul><li>Yellow Shield in bottom right-hand corner of screen. </li></ul><ul><li>Start>Programs>Syman...
Symantec AntiVirus LSTA Training Technology Trainers Grant
Live Update <ul><li>When a virus or security risk is identified a signature of that risk is stored in a definitions file. ...
Symantec AntiVirus - View LSTA Training Technology Trainers Grant
Symantec AntiVirus – View – Auto-Protect Scan Statistics LSTA Training Technology Trainers Grant
Symantec AntiVirus – View – Scheduled Scans LSTA Training Technology Trainers Grant
Symantec AntiVirus – View – Quarantine  LSTA Training Technology Trainers Grant
Symantec AntiVirus – View – Backup Items LSTA Training Technology Trainers Grant
Symantec AntiVirus – View – Repaired Items LSTA Training Technology Trainers Grant
Symantec AntiVirus - Scan LSTA Training Technology Trainers Grant
Symantec AntiVirus – Scan – Scan a Floppy Disk  LSTA Training Technology Trainers Grant
Symantec AntiVirus – Scan – Scan a Floppy Disk – Options LSTA Training Technology Trainers Grant
Symantec AntiVirus – Scan – Custom Scan LSTA Training Technology Trainers Grant
Symantec AntiVirus – Scan – Quick Scan LSTA Training Technology Trainers Grant
Symantec AntiVirus – Completed Quick Scan LSTA Training Technology Trainers Grant
Symantec AntiVirus – Scan – Full Scan LSTA Training Technology Trainers Grant
Symantec AntiVirus - Configure LSTA Training Technology Trainers Grant
Symantec AntiVirus – Configure- File System Auto-Protect LSTA Training Technology Trainers Grant
Symantec AntiVirus – Configure – Internet E-mail Auto-Protect LSTA Training Technology Trainers Grant
Symantec AntiVirus – Configure – Lotus Notes Auto-Protect LSTA Training Technology Trainers Grant
Symantec AntiVirus – Configure – Microsoft Exchange Auto-Protect LSTA Training Technology Trainers Grant
Symantec AntiVirus – Configure – Tamper Protection LSTA Training Technology Trainers Grant
Symantec AntiVirus - Histories LSTA Training Technology Trainers Grant
Symantec AntiVirus – Histories – Threat History LSTA Training Technology Trainers Grant
Symantec AntiVirus – Histories – Scan Histories LSTA Training Technology Trainers Grant
Symantec AntiVirus – Histories – Event Log LSTA Training Technology Trainers Grant
Symantec AntiVirus – Histories – Tamper History LSTA Training Technology Trainers Grant
Symantec AntiVirus – Startup Scans LSTA Training Technology Trainers Grant
Symantec AntiVirus – Startup Scans- New Startup Scan LSTA Training Technology Trainers Grant
Symantec AntiVirus – Startup Scans – Auto-Generated QuickScan LSTA Training Technology Trainers Grant
Symantec AntiVirus – User-defined Scans LSTA Training Technology Trainers Grant
Symantec AntiVirus – New User-defined Scan LSTA Training Technology Trainers Grant
Symantec AntiVirus – Scheduled Scans LSTA Training Technology Trainers Grant
Symantec AntiVirus – Scheduled Scans – New Scheduled Scan Select the type of scan and click “Next”
Symantec AntiVirus – Scheduled Scans – New Scheduled Scan Name the scan and click “Next”
Symantec AntiVirus – Scheduled Scans – New Scheduled Scan LSTA Training Technology Trainers Grant
Symantec AntiVirus – Scheduled Scans – Scan LSTA Training Technology Trainers Grant Click “Edit”
Symantec AntiVirus – Scan – Edit - Files LSTA Training Technology Trainers Grant Click “Schedule”
Symantec AntiVirus – Scan – Edit - Schedule LSTA Training Technology Trainers Grant Click “Name/Description”
Symantec AntiVirus – Scan – Edit – Name/Description  LSTA Training Technology Trainers Grant
Symantec AntiVirus – Look for Help LSTA Training Technology Trainers Grant
Symantec AntiVirus – Help  LSTA Training Technology Trainers Grant
Symantec AntiVirus <ul><li>Now let’s practice:   </li></ul><ul><li>Looking at the Installation Directions on our Website. ...
Windows Updates and Symantec AntiVirus <ul><li>Thank you for attending this workshop which is supported by the Federal Lib...
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Computer Maintenance

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Computer Maintenance

  1. 1. Computer Maintenance & Security General and specific recommendations for maintaining and protecting library computers. LSTA Training Technology Trainers Grant
  2. 2. Goals <ul><li>You will understand clear, and easy to follow, Microsoft Update and Symantec AntiVirus guidelines. </li></ul><ul><li>You will feel comfortable performing the Update and Antivirus applications at your own library. </li></ul><ul><li>You will be familiar with the benefits of using Shared Computer Toolkit for Windows XP on your public computers. </li></ul><ul><li>You will feel comfortable installing and configuring Shared Toolkit. </li></ul>LSTA Training Technology Trainers Grant
  3. 3. Agenda <ul><li>Specific recommendations and applications for Updates with hands-on practice. </li></ul><ul><li>Specific recommendations for Symantec AntiVirus with practice updating virus definitions, running scans and scheduling scans. </li></ul><ul><li>Break. </li></ul><ul><li>Detailed explanation of Shared Toolkit and it’s applications with hands-on installation and set-up practice. </li></ul><ul><li>Additional Resources. </li></ul><ul><li>Questions?? </li></ul><ul><li>Surveys. </li></ul>LSTA Training Technology Trainers Grant
  4. 4. Why Are Updates Important? <ul><li>Help protect computer against new viruses and other security threats that can spread over the Internet or a network. </li></ul><ul><li>Contain enhancements, such as upgrades and tools that can help your computer run more smoothly. </li></ul>LSTA Training Technology Trainers Grant
  5. 5. Microsoft Update <ul><li>What is Microsoft Update? </li></ul><ul><ul><li>A new Microsoft Website where you can find updates for Microsoft Windows-based operating system software and Windows-based hardware. Updates protect your computer against indentified security risks and address recognized problems. </li></ul></ul><ul><ul><li>By turning on Automatic Updates, Microsoft Updates is able to deliver high priority updates (the most important updates) to your computer as they become available and you can decide when and how they are installed. </li></ul></ul>LSTA Training Technology Trainers Grant
  6. 6. Microsoft Updates <ul><li>How does Microsoft Updates work? </li></ul><ul><ul><li>When you go to the Microsoft Updates Website, the updating software identifies which version of Windows and other Microsoft products you use and which updates are available to you. </li></ul></ul><ul><ul><li>The website displays only the updates that apply to your computer rather than all of the updates published by Microsoft. </li></ul></ul>LSTA Training Technology Trainers Grant
  7. 7. Microsoft Update <ul><li>What types of updates are available? </li></ul><ul><ul><li>High Priority – Critical updates, security updates, service packs, and update rollups. These updates should be installed ASAP and before installing other optional updates. </li></ul></ul><ul><ul><li>Software – Optional updates that are non-critical fixes for windows programs, such as Windows Media Player and Windows Journal Viewer 1.5. </li></ul></ul><ul><ul><li>Hardware – Optional updates that are non-critical fixes for drivers and other hardware devices, such as video cards, sound cards, scanners, printers and cameras. </li></ul></ul>LSTA Training Technology Trainers Grant
  8. 8. Microsoft Update <ul><li>What is the difference between Express and Custom? </li></ul><ul><ul><li>Express (recommended) – Displays all of the high priority updates available. You can install the updates with one click of your mouse. This is the most convenient way to keep your computer updated. </li></ul></ul><ul><ul><li>Custom – Displays all updates available for your computer, high priority and optional updates. You can review the list of updates and select the ones you want to install. </li></ul></ul>LSTA Training Technology Trainers Grant
  9. 9. How to Upgrade from Windows Update to Microsoft Update Click on “Go”
  10. 10. Microsoft Update Click “Start Now”
  11. 11. Microsoft Update Click “Continue”
  12. 12. Microsoft Update Click on “Internet Explorer Information Bar”
  13. 13. Microsoft Update Click on “Install ActiveX Control”
  14. 14. Microsoft Update Click “Install”
  15. 15. Microsoft Update Click “Check for Updates”
  16. 16. Microsoft Update Click “Express” (recommended)
  17. 17. Microsoft Update LSTA Training Technology Trainers Grant
  18. 18. Microsoft Update Click “Install Updates”
  19. 19. How to access Microsoft Update <ul><li>Go to “Start” </li></ul><ul><li>Go to “Windows Update” </li></ul><ul><li>Or, in Internet Explorer, go to “Tools” and “Windows Update” </li></ul><ul><li>Directed to the Microsoft Update Website </li></ul>LSTA Training Technology Trainers Grant
  20. 20. Options - Review your Update History LSTA Training Technology Trainers Grant
  21. 21. Options - Change Settings LSTA Training Technology Trainers Grant
  22. 22. Options - Frequently Asked Questions LSTA Training Technology Trainers Grant
  23. 23. Options - Get Help and Support LSTA Training Technology Trainers Grant
  24. 24. Options - Administrator Options LSTA Training Technology Trainers Grant
  25. 25. Automatic Updates Overview <ul><li>You can set up your computer to automatically download and install updates without having to manually check the website. </li></ul><ul><li>Windows regularly checks for updates that can help protect and update your computer. </li></ul><ul><li>The updates are available through the Microsoft (or Windows) Update Website and include the high priority updates such as security updates, critical updates, or service packs. </li></ul>LSTA Training Technology Trainers Grant
  26. 26. Automatic Updates Overview <ul><li>If you would rather download and install the updates yourself, you have the option of setting up Automatic Updates to notify you whenever any new high-priority updates are available for your computer. </li></ul>LSTA Training Technology Trainers Grant
  27. 27. Why use scheduled updates? <ul><li>Convenience – No need to remember to visit the Website or choose which updates are the most important. </li></ul><ul><li>Reliability – Updates are downloaded behind the scenes whenever you are connected to the Internet. The downloads usually don’t interfere with your work, although you may have to accept EULAs and/or restart your computer occasionally. </li></ul><ul><li>Up-to-date software – You set the schedule; therefore Windows is routinely checking for and installing the high priority updates that your computer needs. </li></ul><ul><li>In summary, by using automatic updates you can quickly and easily keep your computer updated without worrying about it. </li></ul>LSTA Training Technology Trainers Grant
  28. 28. How to access Automatic Updates <ul><li>Go to “Start” </li></ul><ul><li>Click on “Settings” </li></ul><ul><li>Click on “Control Panel” </li></ul>LSTA Training Technology Trainers Grant
  29. 29. Select “Automatic Updates” LSTA Training Technology Trainers Grant
  30. 30. Accessing Automatic Updates <ul><li>Recommend using first choice – Automatic. </li></ul><ul><li>Schedule a good time for the updates to occur, may take some time. </li></ul><ul><li>Three other choices. </li></ul><ul><li>Benefits and drawbacks of using Automatic (IE 7.0). </li></ul>LSTA Training Technology Trainers Grant
  31. 31. Our Recommendations <ul><li>Use Automatic to “Automatically download recommended updates for my computer and install them at:” the most convenient time for your library. </li></ul><ul><li>Check the Microsoft Update Website occasionally for additional, non-critical updates. </li></ul>LSTA Training Technology Trainers Grant
  32. 32. Questions about Automatic Updates? <ul><li>Any Questions?? </li></ul><ul><li>Now let’s practice: </li></ul><ul><li>Using the Microsoft Update Website. </li></ul><ul><li>Scheduling Automatic Updates. </li></ul><ul><li>Citations </li></ul><ul><li>http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en- us&muopt =1 </li></ul><ul><li>http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us </li></ul><ul><li>http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en </li></ul><ul><li>http://www.microsoft.com/athome/security/update/msupdate_keep_current.mspx </li></ul><ul><li>http://www.microsoft.com/athome/security/update/bulletins/automaticupdates.mspx </li></ul><ul><li>Automatic Update Help Information </li></ul>LSTA Training Technology Trainers Grant
  33. 33. Symantec AntiVirus Recommendations LSTA Training Technology Trainers Grant
  34. 34. Antivirus Recommendations <ul><li>Make sure your computer runs anti-virus software. If not, buy and install it immediately. </li></ul><ul><li>Software must be updated regularly as new viruses appear daily. Configure the programs to automatically download updates, making it easy to stay protected. </li></ul><ul><li>STLS recommends that all member library computers use Symantec AntiVirus Corporate Edition. </li></ul><ul><li>Symantec is an effective and highly regarded anti-virus software application. </li></ul>LSTA Training Technology Trainers Grant
  35. 35. Symantec Anti-Virus Software Recommendations: <ul><li>Auto Protect always running. </li></ul><ul><li>Daily quick scan. </li></ul><ul><li>Single weekly scheduled full scan. </li></ul><ul><li>Always scan floppy disks and USB storage devices when first used, especially if the disk is shared. </li></ul><ul><li>If frequently attacked add a full scan at start-up or a daily scheduled full scan. </li></ul>LSTA Training Technology Trainers Grant
  36. 36. Symantec AntiVirus <ul><li>Installation directions on STLS Website. </li></ul><ul><li>Default scheduled scans. </li></ul><ul><li>Important to make sure the computer is on and connected to the Internet in order to enable the delivery of updated virus definitions. </li></ul>LSTA Training Technology Trainers Grant
  37. 37. Symantec AntiVirus <ul><li>May need to update before the scheduled time when: </li></ul><ul><li>Someone in the system, or someone who regularly emails you, becomes infected. </li></ul><ul><li>Suspect you may be infected but virus scan is not detecting anything. </li></ul><ul><li>Hear a new (legitimate) virus is attacking. </li></ul>LSTA Training Technology Trainers Grant
  38. 38. How to access Symantec <ul><li>Yellow Shield in bottom right-hand corner of screen. </li></ul><ul><li>Start>Programs>Symantec Client Security>Symantec AntiVirus </li></ul>LSTA Training Technology Trainers Grant
  39. 39. Symantec AntiVirus LSTA Training Technology Trainers Grant
  40. 40. Live Update <ul><li>When a virus or security risk is identified a signature of that risk is stored in a definitions file. The definitions file contains the necessary information to detect, eliminate, and repair the effects of the virus or security risk. </li></ul><ul><li>Symantec makes updated virus definitions available on an ongoing basis for delivery using LiveUpdate. </li></ul>LSTA Training Technology Trainers Grant
  41. 41. Symantec AntiVirus - View LSTA Training Technology Trainers Grant
  42. 42. Symantec AntiVirus – View – Auto-Protect Scan Statistics LSTA Training Technology Trainers Grant
  43. 43. Symantec AntiVirus – View – Scheduled Scans LSTA Training Technology Trainers Grant
  44. 44. Symantec AntiVirus – View – Quarantine LSTA Training Technology Trainers Grant
  45. 45. Symantec AntiVirus – View – Backup Items LSTA Training Technology Trainers Grant
  46. 46. Symantec AntiVirus – View – Repaired Items LSTA Training Technology Trainers Grant
  47. 47. Symantec AntiVirus - Scan LSTA Training Technology Trainers Grant
  48. 48. Symantec AntiVirus – Scan – Scan a Floppy Disk LSTA Training Technology Trainers Grant
  49. 49. Symantec AntiVirus – Scan – Scan a Floppy Disk – Options LSTA Training Technology Trainers Grant
  50. 50. Symantec AntiVirus – Scan – Custom Scan LSTA Training Technology Trainers Grant
  51. 51. Symantec AntiVirus – Scan – Quick Scan LSTA Training Technology Trainers Grant
  52. 52. Symantec AntiVirus – Completed Quick Scan LSTA Training Technology Trainers Grant
  53. 53. Symantec AntiVirus – Scan – Full Scan LSTA Training Technology Trainers Grant
  54. 54. Symantec AntiVirus - Configure LSTA Training Technology Trainers Grant
  55. 55. Symantec AntiVirus – Configure- File System Auto-Protect LSTA Training Technology Trainers Grant
  56. 56. Symantec AntiVirus – Configure – Internet E-mail Auto-Protect LSTA Training Technology Trainers Grant
  57. 57. Symantec AntiVirus – Configure – Lotus Notes Auto-Protect LSTA Training Technology Trainers Grant
  58. 58. Symantec AntiVirus – Configure – Microsoft Exchange Auto-Protect LSTA Training Technology Trainers Grant
  59. 59. Symantec AntiVirus – Configure – Tamper Protection LSTA Training Technology Trainers Grant
  60. 60. Symantec AntiVirus - Histories LSTA Training Technology Trainers Grant
  61. 61. Symantec AntiVirus – Histories – Threat History LSTA Training Technology Trainers Grant
  62. 62. Symantec AntiVirus – Histories – Scan Histories LSTA Training Technology Trainers Grant
  63. 63. Symantec AntiVirus – Histories – Event Log LSTA Training Technology Trainers Grant
  64. 64. Symantec AntiVirus – Histories – Tamper History LSTA Training Technology Trainers Grant
  65. 65. Symantec AntiVirus – Startup Scans LSTA Training Technology Trainers Grant
  66. 66. Symantec AntiVirus – Startup Scans- New Startup Scan LSTA Training Technology Trainers Grant
  67. 67. Symantec AntiVirus – Startup Scans – Auto-Generated QuickScan LSTA Training Technology Trainers Grant
  68. 68. Symantec AntiVirus – User-defined Scans LSTA Training Technology Trainers Grant
  69. 69. Symantec AntiVirus – New User-defined Scan LSTA Training Technology Trainers Grant
  70. 70. Symantec AntiVirus – Scheduled Scans LSTA Training Technology Trainers Grant
  71. 71. Symantec AntiVirus – Scheduled Scans – New Scheduled Scan Select the type of scan and click “Next”
  72. 72. Symantec AntiVirus – Scheduled Scans – New Scheduled Scan Name the scan and click “Next”
  73. 73. Symantec AntiVirus – Scheduled Scans – New Scheduled Scan LSTA Training Technology Trainers Grant
  74. 74. Symantec AntiVirus – Scheduled Scans – Scan LSTA Training Technology Trainers Grant Click “Edit”
  75. 75. Symantec AntiVirus – Scan – Edit - Files LSTA Training Technology Trainers Grant Click “Schedule”
  76. 76. Symantec AntiVirus – Scan – Edit - Schedule LSTA Training Technology Trainers Grant Click “Name/Description”
  77. 77. Symantec AntiVirus – Scan – Edit – Name/Description LSTA Training Technology Trainers Grant
  78. 78. Symantec AntiVirus – Look for Help LSTA Training Technology Trainers Grant
  79. 79. Symantec AntiVirus – Help LSTA Training Technology Trainers Grant
  80. 80. Symantec AntiVirus <ul><li>Now let’s practice: </li></ul><ul><li>Looking at the Installation Directions on our Website. </li></ul><ul><li>Updating virus definitions. </li></ul><ul><li>Making sure Auto Protect is running. </li></ul><ul><li>Performing quick scans and making sure Auto Generated Quick Scan is set up. </li></ul><ul><li>Scheduling weekly full scan. </li></ul><ul><li>Scanning USB Drive. </li></ul>LSTA Training Technology Trainers Grant
  81. 81. Windows Updates and Symantec AntiVirus <ul><li>Thank you for attending this workshop which is supported by the Federal Library Services and Technology Act funds, awarded to the New York State Library by the Federal Institute of Museum and Library Services. </li></ul><ul><li>Citations </li></ul><ul><li>Symantec Client Security Software>Symantec AntiVirus </li></ul><ul><li>Symantec AntiVirus Help Information </li></ul>
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