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Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
Customer Awesomeness
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Customer Awesomeness

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Slides from a quick presentation on UX, customer success, and sustainably generating evangelists.

Slides from a quick presentation on UX, customer success, and sustainably generating evangelists.

Published in: Business, Education
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Transcript

  • 1. Customer Awesomeness A Framework for Success for Customer Success
  • 2. Customer Success = Creating Evangelists
  • 3. What Evangelism Means... To Them Awesomeness If we can deliver this ... To Us CAUSES Referrals ... they will take care of this
  • 4. “ The model for sustaining customer loyalty is reverse-engineering user awesomeness. -- Kathy Sierra ”
  • 5. If we suck at this ... USER awesomeness Even more important than { company / interface / support } awesomeness ... these won’t save us.
  • 6. Define: Who we want to make awesome What we want them to be awesome at
  • 7. Customer Success = Creating Evangelists _____s who are awesome at _______
  • 8. ??? Evangelist
  • 9. Super Lame Awesome
  • 10. Awesome Super Lame
  • 11. *drops the mic*
  • 12. Let’s Talk

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