Systems Project Management

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  • The life cycle is essentially a project management tool used to plan, execute, and control systems development projects. System development methodologies are frequently confused with the system development life cycle. The intent of the life cycle is to plan, execute, and control a systems development project. It defines the phases and tasks that are essential to systems development, no matter what type or size system you may try to build. 72-73
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  • Systems Project Management

    1. 1. MBA 609 Systems Project Management
    2. 3. Systems Development Projects <ul><li>Large applications </li></ul><ul><ul><li>E.g., a sale at WalMart </li></ul></ul><ul><li>Project management </li></ul><ul><li>Systematic approaches </li></ul><ul><li>End-user involvement </li></ul><ul><li>Methodologies </li></ul><ul><ul><li>Documentation </li></ul></ul><ul><ul><li>Computer-Assisted Software Engineering tools </li></ul></ul>
    3. 4. System Development Life Cycles and Methodologies <ul><li>System Development Life Cycle (SDLC) </li></ul><ul><ul><li>A logical process </li></ul></ul><ul><ul><li>Systems analysts, software engineers, programmers, and end-users </li></ul></ul><ul><li>Application development life cycle </li></ul><ul><ul><ul><li>Waterfall approach </li></ul></ul></ul><ul><ul><ul><li>Five to 21 phases </li></ul></ul></ul><ul><ul><ul><li>An example – the five-phase approach </li></ul></ul></ul><ul><ul><ul><ul><li>Systems planning </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Systems analysis </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Systems design </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Systems implementation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Systems support </li></ul></ul></ul></ul>
    4. 5. System Development Life Cycles and Methodologies <ul><li>Methodology </li></ul><ul><ul><li>Step-by-step activities for each phase </li></ul></ul><ul><ul><li>Individual and group roles to be played in each activity </li></ul></ul><ul><ul><li>Deliverables and quality standards for each activity </li></ul></ul><ul><ul><li>Tools and techniques to be used for each activity </li></ul></ul><ul><ul><li>The entire system’s development life cycle </li></ul></ul><ul><ul><li>Several development tools and techniques </li></ul></ul>
    5. 6. SDLC <ul><li>Systems planning </li></ul><ul><ul><li>How does this project fit into the organization? </li></ul></ul><ul><li>Systems analysis </li></ul><ul><ul><li>Who, what, where, why </li></ul></ul><ul><li>Systems design </li></ul><ul><ul><li>Interfaces, files, databases, and resources </li></ul></ul><ul><li>Systems implementation </li></ul><ul><ul><li>Go live! </li></ul></ul><ul><li>Systems support </li></ul><ul><ul><li>Ongoing maintenance </li></ul></ul>
    6. 7. Other Methodologies <ul><li>Joint Application Development (JAD) </li></ul><ul><ul><li>Business Solutions Centers (e.g., E&Y) </li></ul></ul><ul><li>Rapid Application Development (RAD) </li></ul><ul><li>Corporate or in-house methodologies </li></ul><ul><ul><li>EDS </li></ul></ul><ul><ul><li>State Farm Insurance </li></ul></ul><ul><li>Several methodologies used </li></ul>
    7. 8. SAP’s Implementation Methodology <ul><li>Systems projects using ERP software </li></ul><ul><ul><li>SAP R/2 and SAP R/3 </li></ul></ul><ul><ul><li>Large projects </li></ul></ul><ul><ul><li>Typically multinational companies </li></ul></ul><ul><ul><li>Difficult to manage </li></ul></ul>
    8. 9. AcceleratedSAP Implementation Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    9. 10. When to Use AcceleratedSAP Roadmap <ul><li>Implementation based on R/3’s best business practices </li></ul><ul><li>No major reengineering </li></ul><ul><li>No major organizational change </li></ul>Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    10. 11. Focus on the Process <ul><li>Questionnaires </li></ul><ul><li>Business process models </li></ul><ul><li>Training </li></ul><ul><li>End user documentation </li></ul><ul><li>Testing by scenario </li></ul>Elimination of non-value added tasks
    11. 12. Communication with User Community Incorporates Feedback To/From the User Community at Every Step <ul><li>User involvement </li></ul><ul><li>User support </li></ul><ul><li>Builds comfort level </li></ul>User Community
    12. 13. Who Can Use ASAP <ul><li>Global Company </li></ul><ul><li>by plant </li></ul><ul><li>by division </li></ul><ul><li>Small Company </li></ul><ul><li>Turnkey </li></ul><ul><li>Big Bang </li></ul>INTERSOLV <ul><li>Middle-Sized Company </li></ul><ul><li>Knowledge Transfer </li></ul><ul><li>Big Bang or Phased </li></ul>Cultor Food Science Inc.
    13. 14. <ul><li>Commitment from management </li></ul><ul><li>Empowered team </li></ul><ul><li>Adaptable organization </li></ul><ul><li>Defined business direction </li></ul><ul><li>Ability to make decisions </li></ul>Critical Success Factors
    14. 15. Phase 1: Project Preparation <ul><li>Project organization and standards </li></ul><ul><li>Measurement of business benefits </li></ul><ul><li>High level project plan </li></ul><ul><li>Introduction to R/3 through Level 1 training </li></ul><ul><li>Technical requirements planning </li></ul><ul><li>Executive kickoff </li></ul>Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    15. 16. Define Project Team Project Mgmt Client Consultant Technical/ Systems Admin Executive Kick-off Steering Comm Meeting Train Team - Level 1 Technical Training Project Planning Pre-Sales Transition Define system Requirements/ Order Hardware Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    16. 17. What Will It Cost “Best Estimation” Tool <ul><li>Estimates time and labor requirements helps calculate total implementation costs </li></ul><ul><li>Variables: </li></ul><ul><ul><li>functionality </li></ul></ul><ul><ul><li>type of business </li></ul></ul><ul><ul><li>number of plants / locations </li></ul></ul>
    17. 18. Phase 2: Business Blueprint <ul><li>Organization and process definition </li></ul><ul><li>Questionnaires and models for best business practices </li></ul><ul><li>System installation </li></ul><ul><li>Business blueprint </li></ul><ul><li>Management review </li></ul>Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    18. 19. Define Business Organization Install System Environment System Administration Training Define Business Process Conversions/Interfaces/Reporting Train Team Roadmap Develop Project Charter Define Project Standards Project Mgmt Client Consultant Technical/ Systems Admin Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    19. 20. Quality Review Assemble Blueprint Create Detailed Project Plan Review and Signoff Blueprint Define Authorizations and Change Management Refine Scope Document Project Mgmt Client Consultant Technical/ Systems Admin Review Business Process Definitions Define Systems Administration Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    20. 21. Questionnaires Built From Existing Models to Help You Understand Your Business Answers Are Critical to the Success of ASAP <ul><li>Hierarchy - defines organizational structure and business goals </li></ul><ul><ul><li>Where is the organization going? </li></ul></ul><ul><ul><li>How does it grow (acquisition, new markets)? </li></ul></ul><ul><ul><li>How does it work? </li></ul></ul><ul><li>Business transactions - defines each business process from beginning to end </li></ul>
    21. 22. Models <ul><li>Integrated into R/3 </li></ul><ul><li>Use answers to questionnaires to define business processes in SAP terms </li></ul><ul><li>Defines options with each business process </li></ul><ul><li>Conformity to R/3s best business practices </li></ul>A blueprint of how customer’s structure and procedures will look XOR XOR SD SD Order header is entered Order is created Sales activity processing Sales order processing Order to be created from sales activity Order without quotation reference received Order with quotation reference received Quotation is valid Open order from sales activity Determine order customer Open order from quotation
    22. 23. Phase 3: Simulation <ul><li>Company structure and business rule definition </li></ul><ul><li>Configuration management with IMG </li></ul><ul><li>Interface, report and conversion design </li></ul><ul><li>Business scenario playback and approval </li></ul>Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    23. 24. You Are Here Refine Integration Testing Scenarios Train Team - Level 2 Test Systems Administration Steering Comm Meeting Access Organizational Change Impact Project Mgmt Client Train Team - Level 2 Consultant System Configuration and Testing Technical Design Interfaces/Conversions/Reporting Systems Admin Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    24. 25. Quality Review Review and Signoff Playback Refine Project Plan Refine Integration Testing Scenarios Develop Playback Define Disaster Recovery Train Team - Level 3 Playback Business Processes Design Interfaces/Conversions/Reporting Project Mgmt Client Consultant Technical Systems Admin Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    25. 26. Simulated Business Environment <ul><li>“Real World View” - Provides comfort feeling </li></ul><ul><li>Increase learning curve of project team </li></ul><ul><li>Involvement of organization </li></ul>Simulation - “Playback” of Business Processes
    26. 27. Phase 4: Validation <ul><li>Develop integrated and documented solutions through cycles </li></ul><ul><li>Develop and test interfaces, reports, and conversions </li></ul><ul><li>Authorization and system administration </li></ul><ul><li>User procedures </li></ul><ul><li>Productive environment </li></ul><ul><li>Health Check </li></ul>Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    27. 28. Establish Systems Administration Procedures Cycle 1 Finalize Configuration/Test/ Validate Steering Comm Meeting Establish Productive Environment Review Project Scope/Issues Design Interfaces/Conversions/Reporting Cycle n Finalize Configuration/Test/ Validate Project Mgmt Client Consultant Technical Systems Admin Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    28. 29. Quality Review Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap... Review Project Status Develop End User Documentation Training Test Interfaces/Conversions/Reporting Verify Systems Administration Project Mgmt Client Consultant Technical Systems Admin
    29. 30. Business Process Cycles <ul><li>Cycle 1 . . . Cycle n </li></ul><ul><li>Level 3 training </li></ul><ul><li>Business process configuration </li></ul><ul><li>Testing scenarios </li></ul><ul><li>Playback by scenario </li></ul><ul><li>Signoff by scenario </li></ul>
    30. 31. Benefits of Cycles <ul><li>Allows for checkpoints </li></ul><ul><li>Short definable deadlines </li></ul><ul><li>Communication/buy-in from business community </li></ul><ul><li>Continuous testing </li></ul>
    31. 32. Phase 5: Final Preparation <ul><li>Go-live plan </li></ul><ul><li>End-user training </li></ul><ul><li>Integration, volume and stress testing </li></ul><ul><li>Early watch </li></ul><ul><li>Establish internal help desk </li></ul><ul><li>Cut-over to productive environment </li></ul>Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    32. 33. Consultant Systems Admin Project Mgmt Client Technical Steering Comm Meeting Develop Go-Live Plan Prepare for Organizational Change Execute Integration Test Execute Conversion Programs Transfer Data to System Train End User Trainers Execute Stress/Volume Test Conduct Early Watch and Productive Readiness Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    33. 34. Quality Review Organize Product Support Train End Users Create Product Environment Cut-Over Consultant Systems Admin Project Mgmt Client Technical Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    34. 35. Phase 6: Go-Live and Support <ul><li>Application support </li></ul><ul><li>Verify accuracy of productive system </li></ul><ul><li>Measurement of business benefits </li></ul>Phase 6: Go Live and Support Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    35. 36. Project Mgmt Client Consultant Technical/ System Admin Quality Review Monitor End User Acceptance Verify Business Results Audit and Measure Business Benefits Track and Route Issues Provide Application Support Improve System Utilization System Maintenance and Upgrade Revise Business Processes Q & A Sessions Verify Results Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...
    36. 37. Summary <ul><li>A process-oriented... </li></ul><ul><li>Step-by-step guide... </li></ul><ul><li>With multi-level training... </li></ul><ul><li>And consistent feedback to user community </li></ul>. . . for efficient R/3 implementation
    37. 38. Phase 3: Simulation Questions? Realization of Business Benefits Go Live & Support Project Preparation 1 Business Blueprint 2 Simulation Validation 4 Final Preparation 6 You Are Here 5 3 AcceleratedSAP Roadmap...

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