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Project Management Certificate Program

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  • 1. Register for any single seminar or enroll in the Project Management Certificate Program OCTOBER 2009 -FEBRUARY 2010 DEVELOPMENT SUPPORT SOLUTIONS www.amanet.org NEW! AMA’s Virtual Seminars— starting this fall. See back cover. Practical, proven seminars in: • Basic Project Management PAGES 1-3 • AMA’s Comprehensive Project Management Workshop PAGE 4 • AMA’s PMP® Exam Prep Express PAGE 5 INTERACTIVE PDF • Managing Projects Using Microsoft® Project PAGE 6 < TOC > • Business Analysis Fundamentals PAGE 12 CLICK TO LEARN MORE
  • 2. INTERACTIVE PDF Click on any seminar of interest in this Table of Contents < TOC > (TOC) to view its page directly • Click any seminar title on its page to register on our website for that seminar. TABLE OF CONTENTS Project Management Basic Courses Improving Your Project Management Skills: The Basics for Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Technical Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Meet today’s project management challenges— Information Technology Project Management . . . . . . . . . . . . . . . . 3 and create new opportunities. Intermediate Courses AMA’s Comprehensive Project Management Workshop . . . . . . . . 4 AMA’s PMP Exam Prep Express . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Wherever you are in your career—a PMP, on the path to your PMP, Managing Projects Using Microsoft® Project . . . . . . . . . . . . . . . . . 6 or an accidental project manager—AMA has the right seminar for you. This booklet contains skills and tools to help you handle your Project Scope and Requirements Management . . . . . . . . . . . . . . . 7 day-to-day project management concerns with confidence—and Project Team Leadership: Building Commitment increase your chances for ongoing success. Through Superior Communication. . . . . . . . . . . . . . . . . . . . . . . 8 Project Cost Management: Estimating, Budgeting and Starting this fall, selected AMA seminars in this booklet will Earned Value Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 also be available in a live virtual format. Designed as a time- Best Practices for the Multi-Project Manager . . . . . . . . . . . . . . . . 10 saving alternative for customers who can’t get away from the office, AMA’s Virtual Seminars offer the engaging content and high-caliber Of Related Interest faculty that you expect from AMA. See the back cover for more Process Management: Applying Process Mapping information. to Analyze and Improve Your Operation . . . . . . . . . . . . . . . . . 11 Business Analysis Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . 12 AMA offers our own Certificate in Project Management, designed Successfully Managing People. . . . . . . . . . . . . . . . . . . . . . . . . . . 13 to help project team members and leaders enhance their expertise Making the Transition from Staff Member to Supervisor . . . . . . . 14 and gain their credentials. Go to www.amanet.org/certificates Taking on Greater Responsibility: Step-up Skills for for more information. Nonmanagers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 For additional information on any of our courses and to register, Planning and Developing New Products . . . . . . . . . . . . . . . . . . . 15 visit us online at www.amanet.org or call 1-800-262-9699. Strategy Execution: Getting It Done . . . . . . . . . . . . . . . . . . . . . . 15 Strategic Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Preparing for Leadership: What It Takes to Take the Lead. . . . . . . 17 Coaching: A Strategic Tool for Effective Leadership . . . . . . . . . . . 17 Getting Results Without Authority . . . . . . . . . . . . . . . . . . . . . . . 18 Time Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 AMA Blended Learning— a dynamic and effective blend The Effective Facilitator: Maximizing Involvement and Results . . . 20 AN AMA of live training, online tools, BLENDED LEARNING SEMINAR Strategies for Developing Effective Presentation Skills . . . . . . . . . 20 resources and events that AMA has been reviewed and provides the foundation for Communication Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 approved as a provider of greater subject mastery and project management training measurable performance met- Delegation Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 by the Project Management rics to back it up. AMA’s 5-Day “MBA” Workshop . . . . . . . . . . . . . . . . . . . . . . . . . 22 Institute (PMI). Fundamentals of Finance and Accounting for Nonfinancial Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 A M A CERTIFICATE PROGRAMS Project Management for Administrative Professionals . . . . . . . . . 24 Attendance at seminars in this booklet contributes to the requirements for earning an AMA Certificate—a recognized symbol of achievement in the business world. For information on how to qualify for an AMA Certificate, as well as special discount pricing, visit www.amanet.org/certificates or call 1-800-262-9699. All seminars are on General Services Administration Schedule AMA’s Virtual Seminars offer the same high- Schedule 69 (GS-02F-0092R) caliber faculty and engaging content as the MOBIS (GS-10F-0083S) classroom seminar—on your desktop.
  • 3. BASIC < TOC > Can’t get away from the office? Also available as a AN AMA Improving Your Project VIRTUAL SEMINAR BLENDED LEARNING SEMINAR Management Skills The Basics for Success SEMINAR #6503 A blend of dynamic live training and online tools Build a solid foundation of project TOPICS COVERED FACULTY SPOTLIGHT* management knowledge. The Framework of Project Management Sharon Brown is an instruc- You will learn and practice the latest tools and • Discussing key concepts, terminology, roles tor, consultant and course techniques necessary for project management • Defining a “project,” the project triangle development subject matter success. In lectures, discussions and exercises, and core PM processes expert. A certified Project Management Professional you’ll cover every aspect of managing projects. Initiating the Project (PMP), Certified Business Aligned with the Project Management • Creating a project charter and defining Analyst (CBA) and Six Sigma Institute’s (PMI®) framework, this course is requirements Master Black Belt, Ms. Brown specifically designed to focus on the practical • Setting customer, sponsor and team has an extensive background application of concepts. member expectations in IT project management and software/hardware deployment. BENEFITS OF ATTENDING Identifying the Work • Building on the charter and product *This seminar is also taught by other project • Ensure that a proper business case has been management experts. established to gain organizational support requirements • Learn the basics for effectively gathering • Identifying and assigning ownership and documenting requirements Closing the Project Estimating the Work • Understand the role of the project manager, • Running a “lessons learned” session • Discussing industry best practices for business analyst and others in managing creating realistic estimates • Capturing performance information projects Note: Updated to reflect A Guide to the Project • Develop an integrated project plan Scheduling the Work Management Body of Knowledge (PMBOK® Guide). including realistic scope, schedules, • Creating network logic diagrams budgets and risks • Producing Gantt charts for project timelines SPECIAL FEATURE • Learn how to track and report on progress • Determining the critical path and This seminar features fictional case studies that • Gain the respect of your project team and calculating float allow participants to immediately practice build credibility with top management course concepts in group exercises. Participants Creating the Budget will create key project documents: business WHO SHOULD ATTEND • Capturing and tracking personnel case, charter, product requirements, project expenses Individuals who are new to project management, plan, status reports and lessons learned. “accidental” project managers (for whom PM is Completing the Plan a secondary part of their jobs), business analysts, • Components of a project plan EXTRA subject matter experts who contribute to projects • Identifying, assessing and dealing with risks Participants have access to online blended and experienced project managers looking to • Acquiring goods and/or services learning components, including a full tool set review current tools, techniques and processes. of integrated PM templates to download for Executing the Plan immediate use after the seminar. Note: IT and other Tech Pros: See seminar #6515, • Measuring progress against the plan Information Technology Project Management, page 3. • Reporting on project status P H R •G P ® This program has been approved for 18 ® •S recertification credit hours toward PHR, • Managing changes P HR HR SPHR and GPHR recertification through ® App rov ed Pro vid er the Human Resource Certification Institute ™ (HRCI). For more information about te HR Ce itu t SCHEDULE rtif ication In s certification or recertification, please visit the HRCI homepage at www.hrci.org Oct. 5-7 . . . . . . New York, NY . . . . . . . 6503-DLN-01632 Dec. 14-16. . . . Boston, MA. . . . . . . . . 6503-DLN-01652 AMA has been reviewed and Oct. 12-14 . . . . Chicago, IL . . . . . . . . . 6503-DLN-01633 Dec. 14-16. . . . Chicago, IL . . . . . . . . . 6503-DLN-01653 approved as a provider of project management training Oct. 19-21 . . . . Atlanta, GA . . . . . . . . . 6503-DLN-01634 Dec. 14-16. . . . San Francisco, CA . . . . 6503-DLN-01654 by the Project Management Oct. 19-21 . . . . San Francisco, CA . . . . 6503-DLN-01635 Jan. 6-8 . . . . . . Arlington, VA . . . . . . . 6503-DLN-01655 Institute (PMI). Oct. 21-23 . . . . Dallas, TX . . . . . . . . . . 6503-DLN-01636 Jan. 18-20 . . . . New York, NY . . . . . . . 6503-DLN-01656 Oct. 26-28 . . . . Parsippany, NJ. . . . . . . 6503-DLN-01637 Jan. 20-22 . . . . Atlanta, GA . . . . . . . . . 6503-DLN-01659 This course qualifies for Oct. 28-30 . . . . Arlington, VA . . . . . . . 6503-DLN-01638 Jan. 27-29 . . . . Las Vegas, NV . . . . . . . 6503-DLN-01661 450 Core/Elective Credits Nov. 2-4 . . . . . Houston, TX . . . . . . . . 6503-DLN-01639 Feb. 1-3. . . . . . Arlington, VA . . . . . . . 6503-DLN-01662 towards your CFE designation. Nov. 2-4 . . . . . New York, NY . . . . . . . 6503-DLN-01640 Feb. 3-5. . . . . . Dallas, TX . . . . . . . . . . 6503-DLN-01663 Nov. 4-6 . . . . . Chicago, IL . . . . . . . . . 6503-DLN-01641 Feb. 8-10. . . . . San Francisco, CA . . . . 6503-DLN-01665 Nov. 9-11 . . . . Atlanta, GA . . . . . . . . . 6503-DLN-01642 Feb. 10-12. . . . Chicago, IL . . . . . . . . . 6503-DLN-01666 Nov. 18-20 . . . San Francisco, CA . . . . 6503-DLN-01645 Feb. 17-19. . . . Atlanta, GA . . . . . . . . . 6503-DLN-01667 VIRTUAL SEMINAR SCHEDULE Dec. 2-4. . . . . . Dallas, TX . . . . . . . . . . 6503-DLN-01646 Feb. 17-19. . . . New York, NY . . . . . . . 6503-DLN-01664 Feb. 22-Mar. 3, 2010, Mon. & Wed. 2-5 pm ET Dec. 2-4. . . . . . Philadelphia, PA . . . . . 6503-DLN-01647 (4 sessions) . . . . . . . . . . . . 6503-DLN-01721 Dec. 7-9. . . . . . New York, NY . . . . . . . 6503-DLN-01649 3 days/1.8 CEUs Dec. 9-11. . . . . Arlington, VA . . . . . . . 6503-DLN-01650 $2,095/AMA Members $1,895 18 PDUs 1.2 CEUS/12 PDUs/$2,095/AMA Members $1,895 Dec. 9-11. . . . . Los Angeles, CA . . . . . 6503-DLN-01651 AMA Members save $200. All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 1
  • 4. BASIC < TOC > AN AMA BLENDED LEARNING Technical Project Management SEMINAR SEMINAR #4251 A blend of dynamic live training and online tools A best-selling seminar for managers TOPICS COVERED and team members of technical FACULTY SPOTLIGHT* Overview of Essential Project projects. Management Tools Michael B. Bender, founder This enriched program gives you three days and senior partner of a top • Project management framework and of knowledge and practice in managing proj- business development com- terminology—process groups and the nine pany, has accumulated more ects related to R&D, construction, capacity knowledge areas of The PMBOK® Guide than 20 years of international expansion, instrumentation and control, plant • Definition of a technical project project management, engi- outages and more. management environment neering and resource man- Reduce task cycle times to achieve the fast- • Life cycles in a technical environment agement skills. He is the track results required in the technical field. author of the How to Project Essentials for Leading Project Teams You’ll be exposed to representative technical Manager Series and is a frequent speaker at projects, terminology, codes, conventions and • Leading in a technical environment the Project Management Institute. performance standards, such as ISO, ANSI, Project Planning: Beginning with Scope ASME, IEEE and more. Management *This seminar is also taught by other project management experts. • Using the SMART model when writing BENEFITS OF ATTENDING objectives • Apply WBS and network development Monitoring and Controlling Projects • Creating the detailed scope statement • Identify potential problems and solve them • Status reports…project baselines… Defining Project Activities identifying variances using troubleshooting techniques • Creating a customized WBS • Track projects more effectively Project Closure • Technical project WBS examples • Create status reports that show top • Administrative closure vs. contractual closure management where budgeting, scheduling Developing a Dynamic Project Schedule and manpower trends are headed • Types of network diagrams SCHEDULE • Cope with tight schedules • Overview of critical path methodology Nov. 4-6 . . . . . New York, NY . . . . . . . 4251-DLN-00440 Nov. 16-18 . . . San Francisco, CA . . . . 4251-DLN-00444 WHO SHOULD ATTEND Establishing a Sound Estimating Process Dec. 2-4. . . . . . Arlington, VA . . . . . . . 4251-DLN-00441 R&D professionals, engineers, scientists and • Five considerations when making estimates Dec. 7-9. . . . . . Chicago, IL . . . . . . . . . 4251-DLN-00445 principal investigators, project engineers, • Consideration of risks when estimating— Jan. 27-29 . . . . Atlanta, GA . . . . . . . . . 4251-DLN-00451 facility engineers, plant managers and anyone three-point estimates Feb. 22-24. . . . San Francisco, CA . . . . 4251-DLN-00447 else who administers technical projects. Components of Project Planning 3 days/1.8 CEUs Note: IT professionals are asked to attend • The planning process group $2,095/AMA Members $1,895 18 PDUs seminar #6515, Information Technology Project • Project performance baselines AMA Members save $200. Management. See page 3. Technical Project Planning Methodologies • Identify different approaches to planning AMA has been reviewed and technical projects: rolling wave planning… approved as a provider of stage gate process…critical chain project project management training by the Project Management management Institute (PMI). • Common construction project life cycle • Common pharmaceutical project life cycle AMA Blended Learning—a blend of dynamic live training, seminar materials, plus powerful on-line tools including pre- and post-assessments, tune-up courses, GANTT and PERT charts, critical path worksheets and This course qualifies for 18 Professional Development Points other relevant PM articles and tips. AMA Blended Learning lets you meas- towards renewal of ISAís Certified Automation Professional (CAP®) program. The course must be completed during the ure and build on what you have learned. Refresh, reinforce and apply your three year certification period for the points to be accepted. learning long after your seminar ends. For more information on CAP visit www.isa.org/cap 2 American Management Association 1-800-262-9699 www.amanet.org
  • 5. BASIC < TOC > AN AMA BLENDED LEARNING Information Technology Project Management SEMINAR SEMINAR #6515 A blend of dynamic live training and online tools Master the skills and techniques that Project Planning: Starting with Scope Management FACULTY SPOTLIGHT* go into being a top-notch IT project manager. • Creating the project charter Gary Chin, PMP is a project • Using the SMART model when writing management consultant, From planning, scheduling and controlling IS/IT objectives author and trainer with more projects…to managing critical interfaces with than two decades of project users and vendors…to balancing development Defining Project Activities management and business needs with system maintenance…you’ll find • Creating a customized WBS analysis experience in prod- your solutions here. • IS/IT WBS examples: phase approach vs. uct development, IT, opera- Discover how to optimize IT development and requirements approach tions and sales. A member of delivery processes to bring projects online more the project management fac- effectively, more quickly and on budget. Developing a Dynamic Project Schedule ulty at Portland State University, Mr. Chin is • Determining the sequence of activities the author of Agile Project Management. BENEFITS OF ATTENDING Project Estimating Techniques *This seminar is also taught by other project • Maintain control of your projects with • Five considerations when making estimates management experts. proven scheduling techniques • Deliver quality systems on time Components of Project Planning • Plan for the unexpected • The planning process group SCHEDULE • Budget more effectively • Establishing project performance baselines Oct. 5-7 . . . . . . Houston, TX . . . . . . . . 6515-DLN-01062 Oct. 5-7 . . . . . . New York, NY . . . . . . . 6515-DLN-01053 • Keep conflict at a minimum Information Technology Project Planning Oct. 7-9 . . . . . . San Francisco, CA . . . . 6515-DLN-01054 • Expertly use PM software tools Methodologies Nov. 4-6 . . . . . San Francisco, CA . . . . 6515-DLN-01057 • Identify different approaches to planning IT Nov. 9-11 . . . . Chicago, IL . . . . . . . . . 6515-DLN-01058 WHO SHOULD ATTEND projects: systems development life cycle Nov. 11-13 . . . New York, NY . . . . . . . 6515-DLN-01059 Directors and managers of IT, project man- (SDLC) vs. rapid application development Nov. 18-20 . . . Arlington, VA . . . . . . . 6515-DLN-01060 agers and team leaders, programmers/analysts (RAD) Dec. 2-4. . . . . . New York, NY . . . . . . . 6515-DLN-01064 and systems analysts and project office staff. Dec. 9-11. . . . . San Francisco, CA . . . . 6515-DLN-01065 Monitoring and Controlling Projects Dec. 14-16. . . . Arlington, VA . . . . . . . 6515-DLN-01066 • Status reports…project baselines… Dec. 16-18. . . . Chicago, IL . . . . . . . . . 6515-DLN-01067 TOPICS COVERED identifying variances Jan. 11-13 . . . . New York, NY . . . . . . . 6515-DLN-01068 Overview of Essential Project • Using earned value management (EVM) to Jan. 25-27 . . . . San Francisco, CA . . . . 6515-DLN-01079 Management Tools evaluate project performance Feb. 8-10. . . . . Chicago, IL . . . . . . . . . 6515-DLN-01075 • Project management framework and Feb. 8-10. . . . . New York, NY . . . . . . . 6515-DLN-01101 terminology—process groups and the nine Project Closure knowledge areas of The PMBOK® Guide • Administrative closure vs. contractual 3 days/1.8 CEUs closure $2,095/AMA Members $1,895 18 PDUs Essentials for Leading Project Teams • Categorizing by project endings: AMA Members save $200. • Making the transition from practitioner to integration…starvation…addition… project manager or extinction • Six classic functions of management Note: This course has been revised to align with • Leading in an IS/IT environment the updated A Guide to the Project Management Body of Knowledge (PMBOK® Guide). AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). AMA Blended Learning—a blend of dynamic live training, seminar materials, plus powerful online tools including pre- and post-assessments, tune-up courses, GANTT and PERT charts, critical path worksheets and other relevant PM articles and tips. AMA Blended Learning lets you measure and build on what you have learned. Refresh, reinforce and apply your learning long after your seminar ends. All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 3
  • 6. INTERMEDIATE < TOC > AMA’s Comprehensive Project Management Workshop SEMINAR #6595 In just five days, refresh your PM TOPICS COVERED FACULTY SPOTLIGHT* expertise and chart a journey Day 1 toward PM certification. Mike Levesque, PMP Examining the Project Management commands more than 20 Want to move ahead toward achieving your Framework years of practical expertise Project Management Professional (PMP®) • Exploring characteristics of projects in the banking, electronics certification while gaining new PM skills and manufacturing and aviation • Reviewing project management terminology enhancing existing ones? In this week-long, industries. His specialties • Considering environmental influences active learning program, you’ll examine a include resource manage- complete arsenal of PM competencies and Reviewing the Project Management Body ment, establishing long-term methods and learn a common and precise of Knowledge customer relations, organiza- language to communicate and define project • Describing the project management process tional dynamics, change management, needs effectively. In addition, you’ll acquire groups negotiations and instructional system design. skills to resolve project issues through an • The project management knowledge areas *This seminar is also taught by other project alignment with A Guide to the Project • Project management competency standards management experts. Management Body of Knowledge (PMBOK® Initiating the Project Guide). This seminar will help you roadmap your • Using project selection methods Day 5 PM future—and your ongoing career success. AMA’s Comprehensive Project Management • Defining project scope Closing the Project Workshop is recommended as a prerequisite to • Documenting project risks, assumptions and • Obtaining final acceptance for the project seminar #6590, AMA’s PMP ® Exam Prep constraints • Getting financial, legal and administrative Express. See page 5 • Identifying and performing stakeholder closure analysis • Releasing project resources BENEFITS OF ATTENDING • Evaluating the project charter • Identifying, documenting and • Learn all aspects of project management communicating lessons learned Day 2 from the perspective of The PMBOK® Guide • Creating and distributing a final project Planning the Project report • Acquire necessary prerequisite knowledge to enter a PMP Exam Prep training program • Defining and recording requirements, • Archiving and retaining project records constraints and assumptions • Achieve competence in the nine project • Measuring customer satisfaction management knowledge areas and five • Identifying project team members and process groups defining roles and responsibilities PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. • Master the 44 competencies outlined in • Creating the work breakdown structure The PMBOK® Guide (WBS) EXTRA • Learn the techniques of documenting • Developing the change management plan Attendees will receive a complimentary project risks, assumptions and constraints • Identifying risks and defining risk strategies copy of the books: A Guide to the Project • Become skilled at identifying and • Obtaining plan approval Management Body of Knowledge (PMBOK® performing stakeholder analysis • Conducting the kickoff meeting Guide), 4th Edition by PMI® (a $65.95 value) • Learn how to develop a WBS and create a Day 3 and The AMA Handbook of Project project charter Management by Paul C. Dinsmore, PMP, and Executing the Project • Get skills to determine the critical path of a Jeannette Cabanis-Brewin (a $79.95 value). project • Executing the tasks defined in the project plan • Learn how to staff your project for SCHEDULE optimum results • Ensuring a common understanding and setting expectations Oct. 26-30 . . . . Arlington, VA . . . . . . . 6595-DLN-00017 • Become skilled in executing, monitoring Nov. 2-6 . . . . . Atlanta, GA . . . . . . . . . 6595-DLN-00010 and controlling the tasks defined in your • Implementing a quality management plan Nov. 9-13 . . . . Chicago, IL . . . . . . . . . 6595-DLN-00009 project plan • Executing approved changes, actions and Nov. 30-Dec. 4. San Francisco, CA . . . . 6595-DLN-00011 workarounds Dec. 7-11. . . . . New York, NY . . . . . . . 6595-DLN-00018 WHO SHOULD ATTEND • Improving team performance 5 days/3.0 CEUs Project managers, program managers and Day 4 $2,995/AMA Members $2,695 35 PDUs project team leaders who have several years’ experience initiating, planning and managing Monitoring and Controlling the Project AMA Members save $300. projects and project team members who are • Measuring project performance AMA has been reviewed and interested in enhancing their career by preparing • Verifying and managing changes to the approved as a provider of project project management training to become a certified PMP™. by the Project Management • Ensuring that project deliverables conform Institute (PMI). to quality standards • Monitoring all project risks 4 American Management Association 1-800-262-9699 www.amanet.org
  • 7. INTERMEDIATE < TOC > Can’t get away from the office? Also available as a AN AMA BLENDED LEARNING AMA’s PMP Exam Prep Express ® VIRTUAL SEMINAR SEMINAR SEMINAR #6590 A blend of dynamic live training and online tools Customers report 100% pass rate on their certification exam. Ace the Project Management WHO SHOULD ATTEND FACULTY SPOTLIGHT* Professional certification exam. Those who qualify for the PMP exam. Please Guaranteed. Robert Smith has more than visit our website for more information or call 20 years’ experience with Get on track to achieving this prestigious customer service at 1-800-262-9699 for exam information systems, technical credential—and greater career potential. requirements. consulting, training and proj- At this seminar, we’ll help you prepare for ect management. Much of his today’s more rigorous PMP exam based on TOPICS COVERED work has been as a project A Guide to the Project Management Body How to Take the Exam management mentor, wherein of Knowledge (PMBOK® Guide). You’ll cover he helps managers successfully • The PMP certification process all the process and knowledge areas—includ- apply mechanistic, behavioral • Test-taking strategies and leadership skills. ing professional responsibility—through instruction and testing and increase the proba- Overview of The PMBOK® Guide *This seminar is also taught by other project bility of quickly gaining your PMP® certification. • The five project management process areas management experts. and nine knowledge areas BENEFITS OF ATTENDING • PMP professional responsibility Project Procurement Management • Cover the PMP certification exam from The Project Management Framework • Planning the purchase and contracting every angle • Overview of the framework • Contract administration and closure • Study under PMP-certified instructors who know the certification process • Project life cycle and organization Project Human Resource Management • Understand the exam and develop a clear Project Integration Management plan for passing it Professional Responsibility • Project charter/scope statement • Assess where you are and where you need • Code of conduct • Managing project execution to be in terms of readiness to take the • Legal, ethical and professional behavior • Monitoring and controlling project work exam Practice Exam of 100 Questions • Integrated change control • Learn how to tackle tough questions and avoid common mistakes • Closing the project SCHEDULE • Differentiate between “need to know” and Project Scope Management Oct. 12-14 . . . . New York, NY . . . . . . . 6590-DLN-00067 “nice to know” information • Scope planning and definition Nov. 18-20 . . . Arlington, VA . . . . . . . 6590-DLN-00070 • Measure your knowledge by taking a • Creating the WBS Nov. 18-20 . . . New York, NY . . . . . . . 6590-DLN-00071 practice exam of 100 questions in class— • Scope verification and control Dec. 14-16. . . . New York, NY . . . . . . . 6590-DLN-00073 and then concentrate on the areas you Feb. 22-24. . . . New York, NY . . . . . . . 6590-DLN-00074 need to review Project Time and Cost Management • Blended Learning: Access AMA’s pre- and • Cost estimating, budgeting and control 3 days/1.8 CEUs post-seminar website for additional help on $2,095/AMA Members $1,895 18 PDUs Project Quality Management key concepts including more than 100 AMA Members save $200. sample questions and additional tools. • Quality planning • Performing quality assurance PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. • Conducting quality control VIRTUAL SEMINAR SCHEDULE Project Communication Management Free Books—Required Reading Nov. 2-5, 2009, Mon.-Thurs. 2-5 pm ET • Communication planning (4 sessions) . . . . . . . . . . . . 6590-DLN-00086 ˛ PMP: Project Management • Performance reporting Feb. 1-4, 2010, Mon.-Thurs. 2-5 pm ET Professional Study Guide, 4th Edition • Managing stakeholders (4 sessions) . . . . . . . . . . . . 6590-DLN-00087 by Kim Heldman (a $59.99 value). Project Risk Management 1.2 CEUs/12 PDUs/$2,095/AMA Members $1,895 ˛ A Guide to the Project Management • Risk identification Body of Knowledge (PMBOK® Guide), • Qualitative and quantitative risk analysis 4th Edition by PMI® (a $69.95 value). • Risk monitoring and control The AMA Guarantee Retake the course free within six months if you don’t pass the PMP certification exam. No substitute courses or transfers. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 5
  • 8. INTERMEDIATE BEYOND PROJECT MANAGEMENT < TOC > Managing Projects Using Microsoft® Project SEMINAR #6550 Become a more efficient project man- TOPICS COVERED FACULTY SPOTLIGHT* ager by learning to use this powerful tool. Establishing Your Workplace Denise Brown, PMP • Personalize your project data file employs innovative techniques At AMA’s MS Project seminar, you’ll not only and established methodology get intensive, hands-on training on using this • Overview of features of the system to guide clients through the popular software, you’ll also get expert Creating a Project File difficult stages of goal defini- instruction from an experienced project man- • Create a new project tion and planning to achieve ager on how to turn its powerful features into • Set the parameters for your project timely and cost-effective proj- time-saving, stress-reducing, productivity • Set calendars ect management results. boosting benefits for your projects. Bring your laptop, roll up your sleeves and get ready for Entering Project Data *This seminar is also taught by other project management experts. two full days of practical exercises, examples • Develop a Work Breakdown Structure and demonstrations from your course leader. (WBS) • Transition tasks within WBS SCHEDULE BENEFITS OF ATTENDING • Insert phrases into a project file that Nov. 16-17 . . . Chicago, IL . . . . . . . . . 6550-DLN-00048 • Expand your ability to use MS Project for contains only WPs Dec. 14-15. . . . New York, NY . . . . . . . 6550-DLN-00046 planning capabilities • Set the percentage of effort Feb. 11-12. . . . Atlanta, GA . . . . . . . . . 6550-DLN-00047 • Perform techniques yourself with your Optimizing for Time 2 days/1.2 CEUs instructor’s help $1,645/AMA Members $1,495 12 PDUs • Enter the project durations • Practice using Microsoft Project on AMA Members save $150. • Insert tasks simulated real-life projects • Use summary tasks • Enhance your ability to continuously monitor and control your project using a • Optimize the preliminary plan AMA has been reviewed and dynamic schedule approved as a provider of Optimizing for Resource Usage project management training • Develop an integrated project plan • Associate resources with work packages by the Project Management Institute (PMI). including realistic scope, schedules, • Optimize your resource pool budgets and risks • Walk away with templates you can use Controlling the Project immediately • Set dependencies: mandatory, discretionary • Return to work with a job aid and sample and external project cases • Add lag and lead time to a dependency • Establish and update the baseline WHO SHOULD ATTEND • Enter actuals Project managers who understand the princi- • Analyze change ples of project management or who have suc- • Report progress cessfully completed a training program on project management basics who now want to Discussing Advanced Topics learn to manage projects with a software tool. • Use earned value reporting You should be proficient in the use of other • Apply the leveling Gantt features Windows-based software before coming to • Share resources this course. • Create schedule buffers Note: Bring a laptop loaded with Microsoft® • Accommodate resource hammocks Office Project Standard or Professional 2007. The seminar leader will use Microsoft® Office Project Professional 2007. 6 American Management Association 1-800-262-9699 www.amanet.org
  • 9. INTERMEDIATE BEYOND PROJECT MANAGEMENT < TOC > Project Scope and Requirements Management SEMINAR #6586 Manage project stakeholders and TOPICS COVERED FACULTY SPOTLIGHT* requirements to deliver satisfying The Project Life Cycle and the Scope solutions to the customer. Management Process Jerry K. Okeson, Ph.D. is • Where does scope management fit in the an experienced engineer Eighty percent of project failures can be traced who has had a rich variety of back to the scope definition process—includ- project life cycle technical assignments as both ing poor stakeholder analysis and project • Product scope and life cycle and their a researcher and project man- sponsor management. The result—common relationship to the project ager during his 35-year pro- pitfalls such as project scope creep, lack of • Why scope management is critical to fessional career. Dr. Okeson alignment with business objectives and unsat- project success currently prepares case isfied customers. • The project as a change management studies of recent major R&D Combining lectures, discussions, exercises process: critical success factors projects for DuPont to aid in improving and case studies, this course shows you how • Role, responsibilities and relationships of execution of future projects. to achieve the key success factors—gathering the project sponsor and PM to the project team members *This seminar is also taught by other project requirements and creating specs and securing management experts. an adequate budget and other resources. • The organization’s culture, history and external environment • Organizational policies/procedures as they Project Scope Control BENEFITS OF ATTENDING pertain to scope planning and management • Developing the scope control plan: project • Gain the tools, techniques and templates documentation to manage project scope and requirements • Aligning the project with organizational goals, strategy and measures of success • Configuration management system: • Identify project stakeholders and involve product documentation them in documenting their product or Developing the Business Case: Preliminary process requirements Scope Statement Project Closure • Get commitment on deliverables, schedules • Developing high-level project objectives • Obtaining formal acceptance by the project and resources • Requirements gathering techniques stakeholders: project reviews including final • Manage changes to the project scope and performance reporting and lessons learned • Constraints define the “known unknowns” • Obtaining formal acceptance by the • Assumptions and risks customer: inspection, trial runs, product • Gain early agreement on project scope to avoid scope creep—or anticipate and • Exclusions to the business case performance feedback, interviews, manage the associated risks • Expected return/benefit to the organization satisfaction surveys • Achieve increased customer satisfaction and customer • Project and contract closure with effective execution of the project and • Analyzing and negotiating user needs its deliverables to develop preliminary requirements SCHEDULE Project Scope Planning and Nov. 12-13 . . . San Francisco, CA . . . . 6586-DLN-00044 WHO SHOULD ATTEND Verification Feb. 18-19. . . . Chicago, IL . . . . . . . . . 6586-DLN-00045 Project and program managers, directors • Organizational policies and and sponsors, as well as PMO managers, 2 days/1.2 CEUs procedures: design guidelines, etc. 12 PDUs team leaders and business analysts. $1,995/AMA Members $1,795 • Project scope management plan Attendees should have formal basic AMA Members save $200. • Developing and analyzing the work project management training. breakdown structure AMA has been reviewed and • Processes for converting needs to approved as a provider of requirements project management training by the Project Management • Converting customer requirements Institute (PMI). into product specifications Project Scope Definition • Validating project requirements with stakeholders: project review • Validating product requirements with customers: product reviews, prototyping, peer reviews, benchmarking All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 7
  • 10. INTERMEDIATE < TOC > Project Team Leadership Building Commitment Through Superior Communication SEMINAR #6585 Keep your team highly motivated Communications Skills: Ins and Outs FACULTY SPOTLIGHT* through enhanced leadership skills— • How to increase communication accuracy and create better project results. — Perception checks Mary Hubbard Lewis, Ed.D. designs and delivers At this seminar, you’ll master the skills that can — Listening training programs nationally help you build team commitment, increase — Constructive feedback and internationally to adults productivity and create a more predictable • Methods of communication in corporate, academic and project environment. — Spoken government settings. Her — Nonspoken expertise is in strategic plan- BENEFITS OF ATTENDING ning, meeting facilitation and • Barriers to effective communication • Achieve team consensus and resolve team development with such conflicts to keep the team on track Understanding Team Dynamics Fortune 500 clients as: AT&T, Cisco, • Communicate effectively throughout • Determining your leadership style Coca-Cola, DuPont, Frito-Lay, Honda, IBM, the project life cycle InterContinental Hotels Group, Lockheed • Team structure and development Martin, Lucent Technologies, Pfizer, UPS • Turn a confused, floundering team into a • What’s unique about project teams and Wachovia Bank. committed, high-performing one • Undercurrents in project team dynamics • Achieve better results through clear, open • Conflict management *This seminar is also taught by other project and honest communication management experts. • Successful project team behaviors • Become a more effective project leader, resulting in increased productivity, efficiency Communication During the Project Negotiating Agreements and profitability Definition and Planning Phase • A project manager’s sources of power • The communications triangle WHO SHOULD ATTEND • Stages of negotiation • Creating the project plan Project and program managers, directors and • The project manager’s influencing style • Creating a communications plan team leaders. • Common mistakes in negotiating • Delegation • Metrics and facts TOPICS COVERED — Why project managers don’t delegate — Benefits of delegation Summary on Building Commitment and Why the Need for Project Management? Creating Project Successes — How to delegate well • Traditional vs. “new” management • What good project managers do • Managing effective meetings • Insights into project failure and success • Ways to build commitment and create — The use of ground rules How to Create More Project Successes success: checklist — Consensus and how to reach it • Overview of leadership strategies • Action planning — Assessing the group dynamics — Creating vision — Determining strategy Communication During Project SCHEDULE Implementation and Closure Oct. 19-21 . . . . Atlanta, GA . . . . . . . . . 6585-DLN-00100 — Establishing credibility and trust • Developing your team Nov. 16-18 . . . Chicago, IL . . . . . . . . . 6585-DLN-00098 • Exclusions to the business case — Channels of communication Nov. 18-20 . . . San Francisco, CA . . . . 6585-DLN-00097 — Flexible leadership style Dec. 14-16. . . . New York, NY . . . . . . . 6585-DLN-00099 — Assessing group dynamics — Exceptional communication and — Handling disruptive behaviors 3 days/1.8 CEUs interpersonal skills • When crisis hits $2,195/AMA Members $1,995 18 PDUs — Negotiations and conflict resolution — Managing through conflict AMA Members save $200. — Using the project control room — Getting outside facilitators AMA has been reviewed and approved as a provider of • Performance reporting project management training by the Project Management — Status reports Institute (PMI). — Reporting tools and techniques 8 American Management Association 1-800-262-9699 www.amanet.org
  • 11. INTERMEDIATE < TOC > Project Cost Management Estimating, Budgeting and Earned Value Analysis SEMINAR #6552 Cost overruns average about 56% TOPICS COVERED FACULTY SPOTLIGHT* of original budgets!* It’s the last Project Cost Management Overview Emil J. Smith, PMP is a certified Project thing you need during volatile • Why cost management is crucial to project Management Professional and a professional economic times. management project management instructor with nearly Some of the culprits: Poor estimates. • Overview: project evaluation; cost 20 years of Fortune 500 IT management Unrealistic budgets. ROI falling short of estimating, budgeting and control; experience. He holds a B.S. in Computer expectations. Just plain poor financial integration with other project processes Science from Kean University, an M.S. in management. Sound familiar? Technology Management from Stevens Evaluating Projects in Terms of a Institute of Technology and a Six Sigma The good news is that AMA has created a Cost/Benefit Analysis practical, hands-on seminar that gives you a Green Belt from Villanova University. • Determining high-level budget estimates better understanding of the cost management and constraints *This seminar is also taught by other project aspect of project work. Learn how to apply • Using analogous or parametric estimating management experts. proven methods, tools and techniques to pre- techniques pare estimates, develop and monitor budgets, • How the time value of money works Managing Project Cash Flows and manage cash flow and use earned value Controlling Costs Using Earned Value • Financial analysis techniques for projects analysis (EVA) to ensure that the project’s Analysis (EVA) • Case study: computing cash flows for ROI is achieved. • Forecasting project cash flows and timing different projects using both manual *Source: The Standish Group, CHAOS Study methods and software cash requests Research, 2004 Third Quarter Findings • Using a cost change control system and Project Cost Estimating project plan integration BENEFITS OF ATTENDING • The five rules of estimating • Using standard project cost management: • Understand enterprise financial management • Using the responsibility assignment matrix actual against budget for variance analysis concepts and how they apply to projects (RAM) to assign responsibility for estimates • The concept of EVA • Apply the business tools of NPV, IRR, • Developing estimates using the WBS, scope • Using EVA in monitoring and controlling payback period and benefit/cost ratio to statement, historical records for similar project costs evaluate projects projects, organizational policies and industry guidelines • Choosing your method based on your • Provide improved cost estimates and ROI company’s capabilities calculations • Identifying and assessing internal and external human and physical resources • Analyzing cost behaviors and managing • Manage the budget throughout the project project costs life cycle to achieve your ROI needed and available for the project • Collecting and verifying cost estimates • Project closure: documenting lessons • Expertly apply EVA concepts learned • Identify potential financial risks and learn • Case study: estimating project costs • Case study: controlling costs with a project how to implement contingencies Project Budgeting cost baseline • Accurately forecast project cost • Developing a cost management plan performance by calculating cost/schedule • Project cost management and risk planning SCHEDULE variances • Allocating cost estimates to project tasks Nov. 16-17 . . . Chicago, IL . . . . . . . . . 6552-DLN-00027 WHO SHOULD ATTEND • Associating cost estimates to the 2 days/1.2 CEUs Project/program/PMO managers, business ana- organizational chart of accounts 12 PDUs $1,995/AMA Members $1,795 lysts in a project team and finance and senior • Developing the project cost baseline for managing performance AMA Members save $200. managers who need to understand how the finance and project functions impact each • Case study: developing a project budget other. and cost baseline AMA has been reviewed and approved as a provider of project management training Note: A laptop with Microsoft Excel® is required. by the Project Management Institute (PMI). All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 9
  • 12. INTERMEDIATE BEYOND PROJECT MANAGEMENT < TOC > Best Practices for the Multi-Project Manager SEMINAR #6523 Ace multiple-project assignments by How the Program Management Office Relates to Managing Multiple Projects FACULTY SPOTLIGHT* balancing time and resources. • The purpose of the PMO: communicate, Joseph Heagney provides a This updated seminar provides you with exam- control and report wide range of management ples of best practices within the profession. learning solutions to clients Learn how to develop a culture for consistent, • Defining and managing inter-project coordination points including KPMG Peat Marwick standardized MPM practices…utilize proven LLP, Federal Express and Estée metrics for MPM performance…rethink • Multi-project resource leveling Lauder. A trained educator, business processes…and implement innovative • Developing project managers Mr. Heagney is an adjunct techniques for successful completion of • Program/portfolio reporting professor with the World multiple projects. • Providing support functions Trade Institute/Dowling • Constructing a PMO: staffing and College, New York, on both the graduate BENEFITS OF ATTENDING responsibilities, the PMO Charter and undergraduate level. He currently teaches multiple Executive MBA Programs. • Align work and projects with the strategic The Project Management Business Process direction of the organization • Business process basics: an overview *This seminar is also taught by other project • Keep projects on track and on budget management experts. • Core concepts of improvement: the need • Reduce risk and conflict for a business process • Increase productivity Summary: Achieving Best Practices in • The Motorola CGISS business process • Set and maintain priorities Multi-Project Management • Finding the sources of improvement… • Improve your communication throughout other conditions for improvement • Consistency in PM practices the organization • Cultural characteristics needed for MPM • The project management business process: • Increase your team’s effectiveness and gate reviews…process reviews • Organizational responsibility efficiency Management by Metrics • Metrics and facts WHO SHOULD ATTEND • Characteristics of successful metrics This seminar is designed for project and pro- SCHEDULE • Sources of metrics gram directors and managers who are work- Oct. 12-14 . . . . Arlington, VA . . . . . . . 6523-DLN-00256 • Collecting and reporting on the data ing on multiple projects simultaneously; Oct. 14-16 . . . . Chicago, IL . . . . . . . . . 6523-DLN-00253 • Establishing a baseline and target goals Nov. 30-Dec. 2. San Francisco, CA . . . . 6523-DLN-00255 department heads and senior managers who • Multi-project applications of earned value Dec. 14-16. . . . New York, NY . . . . . . . 6523-DLN-00257 are balancing projects with their normal work; • Earned value applied to a single project or Feb. 8-10. . . . . New York, NY . . . . . . . 6523-DLN-00258 and anyone who is trying to balance resources program across multiple projects. 3 days/1.8 CEUs • Root cause analysis using earned value 18 PDUs $2,195/AMA Members $1,995 TOPICS COVERED • Applying the balanced scorecard to MPM AMA Members save $200. Primary Concepts for Multi-Project Innovative Techniques Management • Queuing theory basics AMA has been reviewed and • Objectives of project management and of • The great project conundrum approved as a provider of program management project management training • The theory of constraints by the Project Management • Characteristics of best practices • Multi-project (program) critical path Institute (PMI). • Multi-project management environments… • Resource-constrained multiple projects and the tools and practices required for • Project throttling using the theory of success constraints • Setting objectives • Scatter analysis…scatter factor basics Establishing an Environment for Success • Medium and long-range resource planning • Organizational considerations and the • Resource utilization in a multi-project structures that support MPM environment • The Program Management Office • Steering committees • Gate review teams 10 American Management Association 1-800-262-9699 www.amanet.org
  • 13. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > Process Management: Applying Process Mapping to Analyze and Improve Your Operation SEMINAR #6531 You can develop the best business Using Project Management Techniques to FACULTY SPOTLIGHT* strategy and hire the best talent— Improve Processes and still fail because of ineffective • Project management tools: Work Larry Saunders, PMP has Breakdown Structure (WBS)…time and been a mentor to government process implementation. priority focus…resource management and industry managers in Before you can make changes or improvements, project management, business tracking and managing deliverables… you have to understand the “as-is” state of performance measurement and reporting process improvement, organi- your business processes. This seminar provides zational change management, • Determining the current (as is) state of a you with proven tools to successfully implement process quality assurance and perform- process management improvements, including ance management for over 40 • Determining the desired (to be) process: years. He has been actively process mapping techniques…documentation value-added vs. non-value-added of standard operating procedures…and value- engaged in management training for over activities…setting improvement goals… 10 years and has authored and taught courses added vs. non-value-added activity analysis. specifying process inputs, outputs and worldwide in project management, quality desired performance…determining management, risk management, team build- BENEFITS OF ATTENDING relationship requirements ing, Activity-Based Costing, Six Sigma and a • Thoroughly assess your processes and • Preparing new process SOPs (Standard host of other subjects. improve performance Operating Procedures) • Identify and manage bottlenecks to *This seminar is also taught by other project Process Mapping: Collecting the Data management experts. enhance workflow and increase productivity • Process improvement options • Determine if non-value-added operations should be outsourced or eliminated • Determining the scope of the process to be improved Cultural and Organizational Issues • Know where excess levels of inventories can be reduced or eliminated • Mapping techniques • Can the organizational structure support • The process flowchart the new improvement processes? • Achieve more realistic and effective scheduling based on process lead-time data • Typical software tools used for preparing • Changing worker behaviors to support the process drawings process change strategy WHO SHOULD ATTEND • Addressing control issues Analyzing the Data and Selecting Desired Senior and mid-level managers, industrial Process Improvements • Changing pay and reward practices to engineers, IT and manufacturing executives. support a process focus in the organization • Selecting non-value-added activities for improvement TOPICS COVERED SCHEDULE • Ranking non-value-added activities from Critical Success Factors for Process very wasteful to mildly wasteful Oct. 28-30 . . . . Arlington, VA . . . . . . . 6531-DLN-00116 Improvement Projects • Eliminating waste and redundancy Jan. 27-29 . . . . New York, NY . . . . . . . 6531-DLN-00125 • Management support Feb. 17-19. . . . Arlington, VA . . . . . . . 6531-DLN-00126 • Improving process flexibility • Organization’s willingness to accept 3 days/1.8 CEUs new ideas Why Standard Operating Procedures Are 18 PDUs $2,195/AMA Members $1,995 • Specific scope of improvement project Important AMA Members save $200. • Current, complete and accurate process The Role of Information in Process details Management AMA has been reviewed and • Clearly identified responsibilities of the • Determining what to measure for approved as a provider of project management training process owner performance tracking by the Project Management • Maintaining data accuracy Institute (PMI). Process Issues • Business process elements • Assuring SOPs are followed • Measuring and controlling process • Establishing appropriate measurements, performance reports and report timing • Typical business processes: customer • Further reducing wastes that can’t be totally order entry…order fulfillment… eliminated material acquisition…logistics All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 11
  • 14. OF RELATED INTEREST < TOC > Business Analysis Fundamentals SEMINAR #6101 Identify and implement the best solu- TOPICS COVERED • Analyzing user, functional and quality-of- tions for your organization’s projects. service requirements Understanding Fundamentals of the Every year, companies devote huge expendi- Business Analysis Profession • Determining assumptions, constraints and tures to implementing systems for achieving requirements attributes • Exploring the International Institute of their crucial projects—and end up wasting Business Analysis (IIBA™) BABOK® and • Documenting, validating and verifying that money because they’ve chosen the wrong how it can be used requirements system. That’s why the field of business analy- • Comparing project manager and business • Reviewing data behavior modeling sis is growing so rapidly: it prevents such costly analyst roles techniques mistakes by helping organizations effectively • Navigating the essential BABOK® road map • Reviewing process/flow modeling techniques define and complete projects to deliver the • Identifying and prioritizing skills/knowledge • Building and maintaining issue and task lists right solutions to all stakeholders. necessary for a proficient business analyst Ensuring Stakeholders Have a Shared The business analyst acts as an intermediary The Business Analyst’s Role in Enterprise Understanding of the Requirements between the business and technical communi- Analysis • Creating a requirements communication ties, analyzing business needs and developing • Creating and maintaining the business plan plans to implement the appropriate projects. architecture • Managing requirements conflicts Using the well-defined business analysis frame- • Determining the project scope • Creating a requirements package work found in the Business Analysis Body of • Preparing the business case • Conducting a requirements presentation Knowledge (BABOK®), this course provides an • Conducting a formal requirements review • Conducting the initial risk assessment overview of the foundation skills required to • Obtaining requirements signoff • Preparing the decision package perform this key project role. Covering six areas of the BABOK®, it can also be an important first • Selecting and prioritizing projects Solution Assessment and Validation step towards passing the Certified Business • Reviewing possible secondary activities: • Developing alternate solutions Analysis Professional (CBAP™) Exam. feasibility studies, project launch, value • Evaluating technology options management and tracking project benefits Acquiring this critical knowledge through this • Facilitating selection of a solution and hands-on seminar can help ensure that you and Requirements Planning and Management ensuring usability your company choose and implement the right • Identifying and documenting team roles • Supporting quality assurance and solutions for all future projects and initiatives. and responsibilities implementation • Identifying, describing and categorizing • Communicating solution impacts BENEFITS OF ATTENDING stakeholders • Posting implementation review and • Learn the foundational skills, knowledge • Dividing work among a business analyst assessment and competencies of a business analyst as team specified in the BABOK® • Identifying requirements and risks and how SCHEDULE • Understand the business analyst strategic to manage risk Oct. 5-7 . . . . . . Chicago, IL . . . . . . . . . 6101-DLN-00007 and enterprise analysis role • Determining planning considerations Nov. 16-18 . . . San Francisco, CA . . . . 6101-DLN-00009 • Determine project scope beginning with four key areas Feb. 24-26. . . . New York, NY . . . . . . . 6101-DLN-00008 • Prepare a business case, initial risk assessment • Selecting requirements activities for each and decision package BABOK® knowledge area 3 days/1.8 CEUs • Learn the foundational skills in requirements • Estimating requirements activities $2,095/AMA Members $1,895 18 PDUs planning and management • Measuring and reporting on requirements AMA Members save $200. • Explore foundational techniques for collecting activity requirements from stakeholders involved in a • Managing scope and requirements change AMA has been reviewed and project approved as a provider of Collecting Requirements from Project • Develop and specify requirements that can be Stakeholders (Requirements Elicitation) project management training by the Project Management successfully implemented by a project team Institute (PMI). • Understanding requirements process • Ensure stakeholders have a shared iteration understanding of the requirements and how they will be implemented • Determining elicitation deliverables IIBA is a trademark owned by the International Institute of Business Analysis. CBAP is a certification • Learn basic solution assessment and • Reviewing 10 common techniques and mark owned by the International Institute of validation skills comparing advantages/disadvantages Business Analysis. BABOK and the Business Analysis Body of Knowledge are registered trademarks Requirements Analysis and owned by the International Institute of Business WHO SHOULD ATTEND Documentation Analysis. Systems analysts, business analysts, require- • Structuring requirements packages ments analysts, business process owners, • Creating the business domain model developers, software engineers, project managers, project analysts, project leaders. 12 American Management Association 1-800-262-9699 www.amanet.org
  • 15. OF RELATED INTEREST < TOC > Can’t get away from the office? Also available as a AN AMA Successfully Managing People BLENDED LEARNING VIRTUAL SEMINAR SEMINAR SEMINAR #2295 A blend of dynamic live training and online tools Be the catalyst that motivates your Personal Styles: DISC (Dominance, FACULTY SPOTLIGHT* team to heightened productivity. Influence, Compliance, Steadiness) Profile • Determine your own personal style profile Michael Kammerdiener has Utilizing the principles of Emotional Intelligence been a training and organiza- and other innovative approaches, this seminar • Use behavioral clues to determine others’ tion development consultant will help you identify the best methods for deal- personal styles and work more effectively for 20 years, specializing in ing with difficult people and adjust your styles with them supervisory, management and to complement the culture of your work group. Motivation leadership training; intercul- • The important factors in motivation and tural orientation and adapta- BENEFITS OF ATTENDING their impact on behaviors tion; change management; • Motivate and direct the people you rely on problem solving and decision • How to tailor your motivational efforts to making and team effectiveness. Mr. • Get more done by delegating individual employees and different Kammerdiener has worked as a contributing • Learn to negotiate people and work issues situations consultant in a diverse number of corporate • Respond effectively to difficult people and poor Dealing with Difficult People systems and has delivered training and consult- performers and turn them into team players • Use active listening to gain information and ing services overseas in Central Europe, Africa, • Win the cooperation of everyone in the understand employees’ perspectives the Caribbean, the Central Pacific, Central organization through influence, emotional • Effectively apply positive and corrective America and Western Asia. Prior to that, he intelligence and awareness of personal style feedback served as both director of overseas staff train- • Build on your leadership skills and your ing and a training specialist in the Office of • Use appropriate values alignment when Staging for the Peace Corps. personal and professional satisfaction in dealing with difficult employees your job Conflict *This seminar is also taught by other project management experts. WHO SHOULD ATTEND • The dimensions of conflict management Everyone with management responsibilities • Identify your preferred conflict-resolution whose success depends on clear communica- styles tion, a cooperative attitude and a commitment • Analyze conflict-management techniques Emotional Intelligence (EI) to shared goals. • Components of EI and self-assessment Delegation • Different delegation styles • Develop an EI improvement strategy TOPICS COVERED The Experience of Being a Manager • Determine the appropriate delegation Ethical Leadership strategies for employees and situations • Identify your group’s values • How to get people to want to do what they’re supposed to do Organizational Culture and Subculture • Your vision for ethical leadership Values • Explore the assumptions that impact your Action Planning team’s thinking and actions • The source of values and their impact on work life • Identify and build on the strengths of your team’s culture • How values can have productive and nonproductive results SCHEDULE Sept. 30-Oct. 2. Chicago, IL . . . . . . . . . 2295-DLN-01320 Dec. 7-9. . . . . . Atlanta, GA . . . . . . . . . 2295-DLN-01339 Oct. 5-7 . . . . . . New York, NY . . . . . . . 2295-DLN-01321 Dec. 9-11. . . . . Philadelphia, PA . . . . . 2295-DLN-01341 Oct. 7-9 . . . . . . San Francisco, CA . . . . 2295-DLN-01322 Dec. 14-16. . . . San Francisco, CA . . . . 2295-DLN-01342 VIRTUAL SEMINAR SCHEDULE Oct. 14-16 . . . . Arlington, VA . . . . . . . 2295-DLN-01323 Jan. 11-13 . . . . New York, NY . . . . . . . 2295-DLN-01343 Oct. 5-26, 2009, Mon. 2-5 pm ET Oct. 14-16 . . . . Lake Buena Vista, FL . . 2295-DLN-01324 Jan. 13-15 . . . . San Francisco, CA . . . . 2295-DLN-01344 (4 sessions) . . . . . . . . . . . . 2295-DLN-01408 Oct. 19-21 . . . . Morristown, NJ . . . . . . 2295-DLN-01325 Jan. 20-22 . . . . Scottsdale, AZ . . . . . . . 2295-DLN-01346 Jan. 4-25, 2010, Mon. 2-5 pm ET Oct. 21-23 . . . . Anaheim, CA. . . . . . . . 2295-DLN-01326 Jan. 27-29 . . . . Arlington, VA . . . . . . . 2295-DLN-01347 (4 sessions) . . . . . . . . . . . . 2295-DLN-01409 Oct. 26-28 . . . . Dallas, TX . . . . . . . . . . 2295-DLN-01327 Feb. 1-3. . . . . . Atlanta, GA . . . . . . . . . 2295-DLN-01348 Nov. 2-4 . . . . . Chicago, IL . . . . . . . . . 2295-DLN-01328 Feb. 3-5. . . . . . Chicago, IL . . . . . . . . . 2295-DLN-01349 1.2 CEUs/$2,195/AMA Members $1,995 Nov. 4-6 . . . . . Atlanta, GA . . . . . . . . . 2295-DLN-01329 Feb. 8-10. . . . . San Francisco, CA . . . . 2295-DLN-01350 Nov. 4-6 . . . . . Boston, MA. . . . . . . . . 2295-DLN-01335 Feb. 10-12. . . . New York, NY . . . . . . . 2295-DLN-01351 Nov. 9-11 . . . . New York, NY . . . . . . . 2295-DLN-01331 Feb. 17-19. . . . Dallas, TX . . . . . . . . . . 2295-DLN-01352 Nov. 11-13 . . . Houston, TX . . . . . . . . 2295-DLN-01332 Feb. 22-24. . . . Seattle, WA . . . . . . . . . 2295-DLN-01358 Nov. 11-13 . . . San Francisco, CA . . . . 2295-DLN-01333 Nov. 16-18 . . . Arlington, VA . . . . . . . 2295-DLN-01334 3 days/1.8 CEUs This course qualifies for 450 Nov. 30-Dec. 2. Dallas, TX . . . . . . . . . . 2295-DLN-01336 $2,195/AMA Members $1,995 Core/Elective Credits towards your CFE designation. Dec. 2-4. . . . . . Chicago, IL . . . . . . . . . 2295-DLN-01337 AMA Members save $200. Dec. 2-4. . . . . . New York, NY . . . . . . . 2295-DLN-01338 All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 13
  • 16. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > Making the Transition AN AMA BLENDED LEARNING SEMINAR Taking on Greater from Staff Member Responsibility: Step-Up Skills A blend of to Supervisor SEMINAR #2243 dynamic live training and online tools for Nonmanagers SEMINAR #2132 Effectively and smoothly manage the change in your Are you ready for what’s ahead? You have always wanted role and your responsibilities. This seminar will prepare you to make a difference in your company. You need the skills— for a complete change of responsibilities and help you plan for the understanding your business, managing change, communicating challenges ahead. You’ll come away with a better understanding strategically, leading, working in teams and juggling your new of what your boss, peers, staff and company expect from you. The assignments with current responsibilities. This powerful seminar invaluable set of tools in this seminar will prepare you to assume helps you prepare…initiate…and successfully adapt your style to that all-important first supervisory role with greater confidence the challenges ahead. and success. BENEFITS OF ATTENDING BENEFITS OF ATTENDING • Feel confident when asked to “step up to the plate” with new • Understand your new role—from your perspective and that of projects outside your regular work activities your boss, peers and subordinates • Take your skills and potential to new heights with proven-in- • Establish a presence and build credibility action “get-ahead” strategies • Flex your individual style with ease • Understand your role in today’s new workplace…and gain the • Delegate tasks to others, focusing on clear quality standards new skills and competencies required for success • Implement a feedback system • Meet the rising pressure from tight budgets and lean • Tailor training to individual employees organizations • Understand what motivates peers, employees and superiors • Map out a plan of action to enhance your efficiency and your value to your organization • Gain awareness of basic laws and regulations as they apply to performance reviews, including EOE and ADA WHO SHOULD ATTEND • Gain techniques and strategies to manage your time and Anyone interested in developing the skills necessary to improve schedule your workload their performance in order to grow within their organization. WHO SHOULD ATTEND TOPICS COVERED Newly promoted supervisors with less than one year of experience. • Define the master competencies for performance excellence TOPICS COVERED • Review and apply relevant analytical thinking and problem-solving skills • Letting go of your former role, avoiding challenges and pitfalls • Recognize internal and external factors that impact your • Defining your personal behavioral style and building better business work relationships • Identify your communication style and understand how • Setting goals for yourself and others, delegating and creating to flex to others’ communication preferences SMART goals • How to juggle new assignments and current responsibilities • Giving/receiving feedback, support, correction and coaching • Apply proactive planning and organizing skills to avoid • Training your employees and understanding adult learning styles unnecessary chaos • Managing, prioritizing and protecting your time • Analyze when and how to step up to leadership within the team environment SCHEDULE Oct. 1-2 . . . . . . . . . San Francisco, CA. . . . . . 2243-DLN-00685 SCHEDULE Oct. 15-16 . . . . . . . New York, NY . . . . . . . . 2243-DLN-00686 Oct. 8-9 . . . . . . . . . Las Vegas, NV . . . . . . . . 2132-DLN-00163 Oct. 19-20 . . . . . . . Arlington, VA . . . . . . . . . 2243-DLN-00687 Oct. 12-13 . . . . . . . New York, NY . . . . . . . . 2132-DLN-00162 Oct. 26-27 . . . . . . . Atlanta, GA . . . . . . . . . . 2243-DLN-00688 Nov. 2-3 . . . . . . . . San Francisco, CA. . . . . . 2132-DLN-00168 Nov. 2-3 . . . . . . . . San Francisco, CA. . . . . . 2243-DLN-00689 Nov. 12-13 . . . . . . New York, NY . . . . . . . . 2132-DLN-00164 Nov. 5-6 . . . . . . . . New York, NY . . . . . . . . 2243-DLN-00690 Nov. 16-17 . . . . . . Atlanta, GA . . . . . . . . . . 2132-DLN-00165 Nov. 9-10 . . . . . . . Boston, MA . . . . . . . . . . 2243-DLN-00691 Nov. 30-Dec. 1. . . . Chicago, IL . . . . . . . . . . . 2132-DLN-00166 Nov. 9-10 . . . . . . . Chicago, IL . . . . . . . . . . . 2243-DLN-00692 Dec. 3-4. . . . . . . . . Arlington, VA . . . . . . . . . 2132-DLN-00167 Nov. 12-13 . . . . . . Arlington, VA . . . . . . . . . 2243-DLN-00693 Dec. 10-11. . . . . . . New York, NY . . . . . . . . 2132-DLN-00169 Nov. 30-Dec. 1. . . . Garden Grove, CA . . . . . 2243-DLN-00694 Feb. 8-9 . . . . . . . . . New York, NY . . . . . . . . 2132-DLN-00170 Dec. 3-4. . . . . . . . . New York, NY . . . . . . . . 2243-DLN-00695 Feb. 18-19 . . . . . . . San Francisco, CA. . . . . . 2132-DLN-00171 Dec. 7-8. . . . . . . . . Chicago, IL . . . . . . . . . . . 2243-DLN-00696 2 days/1.2 CEUs Dec. 7-8. . . . . . . . . Houston, TX . . . . . . . . . . 2243-DLN-00697 $1,645/AMA Members $1,495 For a complete list of dates and locations, visit www.amanet.org AMA Members save $150. 2 days/1.2 CEUs $1,795/AMA Members $1,595 AMA Members save $200. 14 American Management Association 1-800-262-9699 www.amanet.org
  • 17. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > Planning and Developing Strategy Execution New Products SEMINAR #4259 Getting It Done SEMINAR #2209 When it comes to new product development, it can be Get the skills and knowledge to accomplish what so a long haul from concept to profitability. Here’s where many others don’t—the successful implementation of you’ll learn methods to get maximum mileage from market strategic goals. This “learn by doing” seminar will give you a research, strategies for breakthrough ideas and tactics for innova- multi-faceted arsenal of resources to help ensure costly and risky tive product development. strategic initiatives do succeed—especially during these tough eco- nomic times. You’ll apply the skills you learn to the development of BENEFITS OF ATTENDING your own flexible and achievable blueprint for the execution of your • Understand the eight critical keys to success strategic plan. And, by accessing exclusive post-seminar virtual ses- • Define objectives and strategies for your new product program sions, you’ll be able to apply these processes on an ongoing basis. • Analyze from a financial perspective BENEFITS OF ATTENDING • Bring innovation to market quickly • Apply 12 steps of execution to your own strategic initiative • Effectively handle product testing and launch issues • Break large, long-term strategic plans into smaller, achievable • Use market research to identify profitable new markets projects and initiatives • Successfully manage your team • Develop the skills needed to gain and sustain support by working effectively across organizational boundaries WHO SHOULD ATTEND • Get tools and techniques for measuring and managing Professionals with six months to five years of new product devel- execution and sustained mobilization opment experience, managers of new product planning and • Leave with a well-developed and focused plan for successful development; corporate planners; R&D directors and managers; strategy execution project managers and directors and specialists in new product design; product managers; marketing vice presidents, directors WHO SHOULD ATTEND and managers. Experienced team leaders, supervisors, managers and executives who need to successfully execute their part of larger scope, TOPICS COVERED mission-critical strategic initiatives. • How to generate ideas for new products • Surveying your competition TOPICS COVERED • Determining if new products are in line with overall corporate • Designing a strategic execution goal for a successful outcome strategy and with your current portfolio • Using the “strategy testing process” to gain input and support • Conducting small-scale tests to eliminate unprofitable ideas • Creating a compelling kickoff and driving a strategic plan • Techniques of market testing through tracking controls • Developing a market-driven business plan • Following up to ensure compliance with commitments to a • The team approach to managing new products strategic initiative plan • Managing the product life cycle: the launching process and • Identifying key lessons from how a strategic initiative was evaluating market performance results implemented NOTE: Attendees should have two years of marketing experience. EXTRA Two weeks before your seminar, you will receive a pre-work SCHEDULE assignment. You will need to identify a strategic initiative you Oct. 14-16 . . . . . . . Chicago, IL . . . . . . . . . . . 4259-DLN-00335 have responsibility for executing, meet with your manager to Nov. 30-Dec. 2. . . . New York, NY . . . . . . . . 4259-DLN-00331 clarify the project specifications and complete the Strategic Feb. 22-24 . . . . . . . San Francisco, CA. . . . . . 4259-DLN-00336 Initiative Summary Worksheet. 3 days/1.8 CEUs $2,095/AMA Members $1,895 You will receive a complimentary copy of Execution Plain and Simple: Twelve Steps to Achieving Any Goal on Time and on AMA Members save $200. Budget, by Robert A. Neiman when you attend, as well as a flash drive loaded with templates and worksheets to assist in measuring your implementation back at your job. SCHEDULE Oct. 7-9 . . . . . . . . . New York, NY . . . . . . . . 2209-DLN-00020 Nov. 2-4 . . . . . . . . Chicago, IL . . . . . . . . . . . 2209-DLN-00019 Dec. 2-4. . . . . . . . . Arlington, VA . . . . . . . . . 2209-DLN-00018 3 days/1.8 CEUs $2,445/AMA Members $2,195 AMA Members save $250. All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 15
  • 18. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > Can’t get away from the office? Also available as a Strategic Planning VIRTUAL SEMINAR SEMINAR #2526 Develop the best strategies to TOPICS COVERED FACULTY SPOTLIGHT* support your company’s goals. Strategic Planning Principles Ed Barrows has over 20 This course is designed to combine proven-by- • Determining a frame of reference for years of hands-on experience practice methods with new insights and ideas strategic planning concepts in strategic planning, strategy from a wide range of current strategic think- • Schools of thought in strategic planning execution and performance ing. Gain a wider perspective of management • The evolution of strategy improvement. He has worked practice through breakout sessions, exercises in a variety of professional and case applications. Bring your strategic An Overview of the Planning Process services positions with dilemmas to this program and get direction on • Basic elements of strategic planning Deloitte, GE Capital, analytical and organizational approaches. • Developing and managing the strategy PricewaterhouseCoopers and, formation process most recently, Balanced Scorecard BENEFITS OF ATTENDING Collaborative/Palladium Group. He lectures Understanding Your Organization’s at Babson College and Boston College, • Identify strategies in order to develop a Mission where he teaches operations management unique competitive advantage • Your organization’s core values and strategic management, respectively. • Learn key analytical and conceptual • Creating a mission statement for your approaches to expand your understanding *This seminar is also taught by other strategy experts. organization of the marketplace • Align your organization with your strategic Assessing the External Environment planning goals by integrating strategy, • Identifying macro and micro factors objectives, metrics and performance • Responding to changes in the environment Strategy Execution • Identify evolving strategic patterns and • The I/P (Importance/Performance) matrix as • Key building blocks generate ideas on how they can be applied a competitive tool • Learning the three core processes to your organization • Understanding resource allocation and • Incorporate customer needs into the Understanding Your Internal Environment strategy formation strategic plan • How to become a high performing organization A Planning Process • Use a case study to examine the strategic planning process in detail • Financial elements of developing strategy • Determining the best processes for your business • Recognize how the actions of customers, Formulating a Strategy competitors and your own company • Data synthesis SCHEDULE determine the outcomes in your markets • SWOT analysis Oct. 5-7 . . . . . . New York, NY . . . . . . . 2526-DLN-00963 • Determine the best approach to effectively Oct. 12-14 . . . . Las Vegas, NV . . . . . . . 2526-DLN-00964 implement your strategy Competitive Strategy Nov. 4-6 . . . . . San Francisco, CA . . . . 2526-DLN-00965 • Defining your competitive advantage Nov. 11-13 . . . Chicago, IL . . . . . . . . . 2526-DLN-00966 WHO SHOULD ATTEND • The product/industry/life cycle curve Nov. 30-Dec. 2. New York, NY . . . . . . . 2526-DLN-00967 Executives, division leaders and other senior Dec. 14-16. . . . Arlington, VA . . . . . . . 2526-DLN-00968 • Understanding mega patterns managers involved in the formation and Feb. 3-5. . . . . . New York, NY . . . . . . . 2526-DLN-00969 implementation of strategy. Ensuring Strategic Alignment Feb. 22-24. . . . Chicago, IL . . . . . . . . . 2526-DLN-00970 • Creating organizational accountability 3 days/1.8 CEUs • How to translate the grand design into $2,445/AMA Members $2,195 strategy execution AMA Members save $250. VIRTUAL SEMINAR SCHEDULE Dec. 8-17, 2009, Tues. & Thurs. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2526-DLN-00984 Feb. 9-18, 2010, Tues. & Thurs. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2526-DLN-00985 1.2 CEUs/$2,445/AMA Members $2,195 16 American Management Association 1-800-262-9699 www.amanet.org
  • 19. OF RELATED INTEREST < TOC > Can’t get away from the office? Also available as a Coaching: A Strategic Tool for VIRTUAL SEMINAR Effective Leadership SEMINAR #2506 Preparing for Leadership AN AMA BLENDED LEARNING SEMINAR What It Takes to Take the Lead Use coaching to improve the effectiveness of individuals A blend of dynamic live training and online tools and teams. This seminar gives you a variety of coaching tools, SEMINAR #2536 techniques and best practices—from analyzing performance to creating a climate for effective coaching and learning—from giv- ing corrective feedback to handling difficult responses to coach- ing. You’ll leave this seminar more aware of your personal habits, You want to become a leader, but are you ready to styles and preferences in coaching through assessment, role-plays take that step? Learn how to get noticed and selected for a and exercises. leadership position and develop the skills every confident leader needs. This course is uniquely designed to help leaders-to-be get BENEFITS OF ATTENDING ready for their new challenges and responsibilities. • Confront difficult situations with confidence BENEFITS OF ATTENDING • Develop a team environment that fosters synergy • Discover your unique leadership style • Reinforce the behavior and motivation of peak performers • Determine which leadership attributes you already possess • Turn around disruptive behavior • Find out what people expect and respect in a leader • Build the trust and rapport necessary for effective coaching • Refine your leadership skills in gaining and using power and • Learn to listen with an empathetic ear and encourage open influence positively two-way communication • Learn how to motivate a team, including “difficult” people WHO SHOULD ATTEND • Protect yourself against the pitfalls of intra-organizational politics Team leaders, managers and executives. WHO SHOULD ATTEND TOPICS COVERED Any manager who has potential for a leadership role or is about • What leaders do and why they need to be coaches to take on a new leadership assignment. • Obstacles to coaching: the three-part coaching process TOPICS COVERED • Creating a climate of trust and confidence • Is there a leader in you? • Sustaining trust when you confront poor performance • What do leaders talk about? • How to be confident in the face of a difficult challenge • What is your leadership image? • Guiding a dialogue on performance • How can you build your influence and power? • The delegation process, signs of poor delegation and • How can you develop key relationships? difficulties • How should you handle organizational politics? • Why leader-coaches must be teachers and trainers: six learning styles • How can you motivate people? • Guiding the development of a performance improvement plan • Approach the first day, week, month and year of leadership SCHEDULE SCHEDULE Oct. 5-7 . . . . . . . . . Chicago, IL . . . . . . . . . . . 2506-DLN-00181 Oct. 1-2 . . . . . . . . . San Francisco, CA. . . . . . 2536-DLN-00427 Nov. 9-11 . . . . . . . Las Vegas, NV . . . . . . . . 2506-DLN-00183 Oct. 5-6 . . . . . . . . . Chicago, IL . . . . . . . . . . . 2536-DLN-00428 Nov. 16-18 . . . . . . Arlington, VA . . . . . . . . . 2506-DLN-00184 Oct. 8-9 . . . . . . . . . Arlington, VA . . . . . . . . . 2536-DLN-00429 Dec. 7-9. . . . . . . . . New York, NY . . . . . . . . 2506-DLN-00185 Oct. 15-16 . . . . . . . New York, NY . . . . . . . . 2536-DLN-00430 3 days/1.8 CEUs Nov. 2-3 . . . . . . . . Dallas, TX. . . . . . . . . . . . 2536-DLN-00440 Nov. 9-10 . . . . . . . Atlanta, GA . . . . . . . . . . 2536-DLN-00434 $2,445/AMA Members $2,195 Nov. 12-13 . . . . . . New York, NY . . . . . . . . 2536-DLN-00435 AMA Members save $250. Nov. 16-17 . . . . . . Los Angeles, CA . . . . . . . 2536-DLN-00436 Dec. 7-8. . . . . . . . . Chicago, IL . . . . . . . . . . . 2536-DLN-00439 Dec. 10-11. . . . . . . New York, NY . . . . . . . . 2536-DLN-00441 P H R •G P ® ® •S This program has been approved for 18 recertification credit hours toward P HR HR ® For a complete list of dates and locations, visit www.amanet.org PHR, SPHR and GPHR recertification through the Human Resource Certification App rov ed Pro vid er Institute (HRCI). For more information about certification or recertification, ™ 2 days/1.2 CEUs te HR Ce please visit the HRCI homepage at www.hrci.org itu rtif s t ication In $2,095/AMA Members $1,895 AMA Members save $200. VIRTUAL SEMINAR SCHEDULE Mar. 15-24, 2010, Mon. & Wed. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2536-DLN-00484 1.2 CEUs/$2,095/AMA Members $1,895 All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 17
  • 20. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > AN AMA Getting Results Without Authority BLENDED LEARNING SEMINAR SEMINAR #2532 A blend of dynamic live training and online tools Winning respect and cultivating influ- • Adapt your style to the person or situation FACULTY SPOTLIGHT* ence and cooperation are absolutely you’re dealing with essential to career success. • Identify various negotiating techniques that Patricia Pippert specializes in promote win-win outcomes designing and facilitating pro- The ability to adapt quickly and work with any- grams in the areas of personal one to achieve desired results is crucial—espe- and organizational develop- cially when you don’t have immediate authority WHO SHOULD ATTEND ment. Working with her clients Managers, supervisors, team leaders, project to command their cooperation. At this seminar, all the way from needs assess- managers and office professionals who need you’ll focus on the key elements of influencing ment through design/delivery to get work done through others—or anyone and evaluation, she has also others when there is lack of authority—personal who needs to convince another person to buy designed customized programs power, persuasion and negotiation. Learn how into an idea or follow up on a request. in writing, conflict management, team build- to build your power base using the Personal ing and communication styles. Ms. Pippert Power Model…understand exchange and TOPICS COVERED holds an MA in Organizational Management. reciprocity (the first steps in the influence process)…adapt behavior patterns that build Personal Power *This seminar is also taught by other credibility…persuade with a framework of dis- • Understand your personal power communication experts. covery, preparation and dialogue…master the • Personal power behaviors key components of negotiation. You’ll practice • Your power relative to the other person influencing techniques and enhance your learn- • Influence strategies • Achieve credibility ing with videos, exercises, assessment tools and • Commitment Model: why commitment group discussions. • Manage stakeholders from others doesn’t happen by chance • Reach a common goal Reciprocity and Relationships: The First • Sell your position by providing evidence BENEFITS OF ATTENDING Step in the Influence Process • Establish or regain credibility so you can • Best form of communication: listening, • Mental model of influence questioning begin to influence • Reciprocity assessment and case study • Effectively use your power base to persuade When Conflict Comes Between You and others • Principles of reciprocity Your Desired Results • Understand the person you’re trying • Build relationships • Approaches to conflict resolution to influence—and persuade through • Create partnerships • Conflict activity give-and-take Personal Preferences • Give and receive feedback • Develop and grow relationships within your • Linkages between personal styles and • Use a win-win mindset organization and beyond reciprocity, relationship, partnership • Create a collaborative work environment Get Better Results from Negotiation • Style indicator and interpretation tool for faster, better results • Power, information, timing and approach • Blind spots in your self-knowledge • Let work styles and communication • Basic principles of negotiation differences work for, not against, you • The negative attribution cycle • Various steps in negotiation • Successfully sell your ideas and implement Persuasion • Final negotiation activity change • Key components of persuasion: discovery, • Achieve trust and give-and-take preparation, dialogue Develop an Action Plan relationships up, down and across the • The need to adjust to different audiences organization AMA has been reviewed and • Understand the world of the other person approved as a provider of project • Project self-confidence without being pushy management training by the Project • The role of investment and risk in Management Institute (PMI). persuasion SCHEDULE Sept. 30-Oct. 2. Houston, TX . . . . . . . . 2532-DLN-00628 Nov. 11-13 . . . Chicago, IL . . . . . . . . . 2532-DLN-00604 Feb. 3-5. . . . . . Chicago, IL . . . . . . . . . 2532-DLN-00617 Oct. 5-7 . . . . . . Atlanta, GA . . . . . . . . . 2532-DLN-00595 Nov. 16-18 . . . Lake Buena Vista, FL . . 2532-DLN-00606 Feb. 8-10. . . . . Atlanta, GA . . . . . . . . . 2532-DLN-00618 Oct. 7-9 . . . . . . San Francisco, CA . . . . 2532-DLN-00596 Nov. 30-Dec. 2. San Francisco, CA . . . . 2532-DLN-00608 Feb. 10-12. . . . Dallas, TX . . . . . . . . . . 2532-DLN-00630 Oct. 12-14 . . . . New York, NY . . . . . . . 2532-DLN-00597 Dec. 2-4. . . . . . Chicago, IL . . . . . . . . . 2532-DLN-00609 Feb. 22-24. . . . Philadelphia, PA . . . . . 2532-DLN-00620 Oct. 19-21 . . . . Arlington, VA . . . . . . . 2532-DLN-00598 Dec. 2-4. . . . . . Morristown, NJ . . . . . . 2532-DLN-00610 Oct. 21-23 . . . . Chicago, IL . . . . . . . . . 2532-DLN-00599 Dec. 7-9. . . . . . Arlington, VA . . . . . . . 2532-DLN-00611 3 days/1.8 CEUs Nov. 2-4 . . . . . Philadelphia, PA . . . . . 2532-DLN-00601 Dec. 7-9. . . . . . Houston, TX . . . . . . . . 2532-DLN-00612 $2,195/AMA Members $1,995 18 PDUs Nov. 4-6 . . . . . Boston, MA. . . . . . . . . 2532-DLN-00605 Dec. 14-16. . . . Atlanta, GA . . . . . . . . . 2532-DLN-00613 AMA Members save $200. Nov. 9-11 . . . . New York, NY . . . . . . . 2532-DLN-00602 Dec. 14-16. . . . New York, NY . . . . . . . 2532-DLN-00614 Nov. 9-11 . . . . San Francisco, CA . . . . 2532-DLN-00603 Jan. 13-15 . . . . New York, NY . . . . . . . 2532-DLN-00616 Nov. 11-13 . . . Arlington, VA . . . . . . . 2532-DLN-00629 Jan. 25-27 . . . . Arlington, VA . . . . . . . 2532-DLN-00615 18 American Management Association 1-800-262-9699 www.amanet.org
  • 21. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > Can’t get away from the office? Also available as a AN AMA Time Management BLENDED LEARNING VIRTUAL SEMINAR SEMINAR SEMINAR #2233 A blend of dynamic live training and online tools Get more of the right things done. TOPICS COVERED FACULTY SPOTLIGHT* Do you… Time Management. Self-Management David Melvin specializes in • Find yourself overloaded with work? • Shifting focus from managing time to the development of individuals • Feel so stretched to the limit you managing self and teams by identifying chal- can’t set priorities? • Identifying personal time-wasters lenges and offering solutions • Creating personal Time Mastery Plan to the challenges they face in • Exhaust yourself daily without changing times. In his work as accomplishing your goals? Planning for Success facilitator, coach, mentor and If you’re doing more and enjoying it less, it’s • Using a robust planning process trainer, he has provided work- time to make real choices about how and when • Defining goals; establishing important and shops on time management, to spend your time. This seminar gives you the valid priorities teamwork and leadership as well as project tools to find a balance, achieve your goals and management and strategic planning. • Creating a realistic and productive schedule be more effective and productive. Concentration, Focus and Organization *This seminar is also taught by other management experts. BENEFITS OF ATTENDING • Creating productive and efficient routines to support core goals • Set and accomplish goals • Organizing and managing work • Create priorities and establish realistic environment SCHEDULE boundaries Oct. 1-2 . . . . . . New York, NY . . . . . . . 2233-DLN-01184 • Identifying ways to deal with self • Recognize and deal with time-wasters Oct. 1-2 . . . . . . San Francisco, CA . . . . 2233-DLN-01185 distractions and interruptions • Improve concentration and efficiency Oct. 12-13 . . . . Arlington, VA . . . . . . . 2233-DLN-01186 • Break indecision and procrastination habits Managing Technology Oct. 15-16 . . . . Parsippany, NJ. . . . . . . 2233-DLN-01188 • Increasing productivity by using technology Oct. 22-23 . . . . Chicago, IL . . . . . . . . . 2233-DLN-01189 • Use technology to help manage time Nov. 2-3 . . . . . New York, NY . . . . . . . 2233-DLN-01190 efficiently • Create and recharge positive energy Nov. 5-6 . . . . . San Francisco, CA . . . . 2233-DLN-01191 • Selecting the right form of communication Nov. 9-10 . . . . Boston, MA. . . . . . . . . 2233-DLN-01192 WHO SHOULD ATTEND • Identifying ways to manage e-mail Nov. 9-10 . . . . Chicago, IL . . . . . . . . . 2233-DLN-01193 Business professionals who want greater con- Creating Boundaries and Balance Nov. 12-13 . . . Arlington, VA . . . . . . . 2233-DLN-01194 trol of their time, management style and life. Nov. 16-17 . . . Atlanta, GA . . . . . . . . . 2233-DLN-01195 • Prioritizing and choosing activities to Nov. 30-Dec. 1. Houston, TX . . . . . . . . 2233-DLN-01196 balance life and work Dec. 3-4. . . . . . Arlington, VA . . . . . . . 2233-DLN-01197 • Creating personal “no” script Dec. 3-4. . . . . . San Francisco, CA . . . . 2233-DLN-01198 Dec. 7-8. . . . . . New York, NY . . . . . . . 2233-DLN-01200 Dec. 10-11. . . . Atlanta, GA . . . . . . . . . 2233-DLN-01201 Dec. 14-15. . . . Chicago, IL . . . . . . . . . 2233-DLN-01202 Jan. 4-5 . . . . . . New York, NY . . . . . . . 2233-DLN-01203 Jan. 11-12 . . . . Chicago, IL . . . . . . . . . 2233-DLN-01205 Jan. 14-15 . . . . Arlington, VA . . . . . . . 2233-DLN-01206 Feb. 1-2. . . . . . San Francisco, CA . . . . 2233-DLN-01207 Feb. 4-5. . . . . . Atlanta, GA . . . . . . . . . 2233-DLN-01208 ‘‘ Feb. 8-9. . . . . . New York, NY . . . . . . . 2233-DLN-01209 Feb. 11-12. . . . Chicago, IL . . . . . . . . . 2233-DLN-01210 The bad news is time flies. 2 days/1.2 CEUs The good news is you’re the pilot.” $1,895/AMA Members $1,695 — Michael Alshuler AMA Members save $200. VIRTUAL SEMINAR SCHEDULE Oct. 5-28, 2009, Mon. & Wed. 12-1:30 pm ET (8 sessions) . . . . . . . . . . . . 2233-DLN-01250 Jan. 11-Feb. 3, 2010, Mon. & Wed. 12-1:30 pm ET (8 sessions) . . . . . . . . . . . . 2233-DLN-01251 1.2 CEUs/$1,895/AMA Members $1,695 All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 19
  • 22. OF RELATED INTEREST < TOC > The Effective Facilitator Strategies for Developing Maximizing Involvement Effective Presentation Skills and Results SEMINAR #2578 SEMINAR #2519 Bring out the best in individual and team performance. Present your ideas with conviction, control and self- Like a conductor, the facilitator must bring out the best in individ- confidence—and without fear. Unstable economic times ual players and orchestrate successful group efforts. It’s a role that can mean fast and frequently unexpected organizational changes, demands exceptional interpersonal skills, keen observation, insight greater responsibilities and new projects and initiatives. You’ll gain and tact. It can be learned only by doing. the specific skills and direction you need to become comfortable with your own presentation style. Most importantly, you’ll learn BENEFITS OF ATTENDING how to present by presenting. • Spark and enhance critical synergy and creative energy • Focus on the key facilitation skills of observation, diagnosis BENEFITS OF ATTENDING and intervention • Tailor your presentation to your audience • Build consensus, handle conflict and keep meetings on track • Use relaxation techniques to overcome nervousness • Gain knowledge and skills you can apply to all group and • Learn how to project your voice and use pauses to dramatize meeting situations your point • Expertly handle difficult questions and challenging situations WHO SHOULD ATTEND • Communicate with clarity and conviction This program is a basic course for managers who must facilitate results in meetings, group work or project teams…managers who WHO SHOULD ATTEND have groups under their direction, as well as managers who work Anyone who needs to give presentations, speak in front of groups as internal consultants. or sell ideas to others and has little or no presentation experience. TOPICS COVERED TOPICS COVERED • Facilitation: an essential leadership skill for the 21st century • Balancing verbal and nonverbal messages • The effective facilitator defined • Developing and organizing presentation content • The facilitator’s most basic required information • Preparing to give the presentation • How the facilitator facilitates • Using visual aids and support materials • State of group development • Handling questions from the audience • Levels of group dynamics • Managing the presentation environment • Facilitator’s toolbox • Enhancements, advancements and reentry EXTRA Your presentations will be recorded for playback and review. See for yourself what comes across to an audience. It’s a great SCHEDULE way to get instant feedback and helpful recommendations. Oct. 12-14 . . . . . . . Chicago, IL . . . . . . . . . . . 2578-DLN-00283 This recording is yours to keep. Nov. 9-11 . . . . . . . New York, NY . . . . . . . . 2578-DLN-00285 Dec. 7-9. . . . . . . . . Arlington, VA . . . . . . . . . 2578-DLN-00289 SCHEDULE Feb. 17-19 . . . . . . . New York, NY . . . . . . . . 2578-DLN-00290 Oct. 5-7 . . . . . . . . . Arlington, VA . . . . . . . . . 2519-DLN-01145 3 days/1.8 CEUs Oct. 12-14 . . . . . . . New York, NY . . . . . . . . 2519-DLN-01146 $2,195/AMA Members $1,995 Oct. 19-21 . . . . . . . San Francisco, CA. . . . . . 2519-DLN-01147 AMA Members save $200. Oct. 26-28 . . . . . . . Atlanta, GA . . . . . . . . . . 2519-DLN-01150 Nov. 2-4 . . . . . . . . Arlington, VA . . . . . . . . . 2519-DLN-01148 Nov. 2-4 . . . . . . . . New York, NY . . . . . . . . 2519-DLN-01149 This program has been approved for 18 recertification P H R •G P Nov. 11-13 . . . . . . Chicago, IL . . . . . . . . . . . 2519-DLN-01151 ® •S ® credit hours toward PHR, SPHR and GPHR recertification P HR HR Dec. 2-4. . . . . . . . . Atlanta, GA . . . . . . . . . . 2519-DLN-01152 ® through the Human Resource Certification Institute App rov ed Pro vid er (HRCI). For more information about certification or Dec. 9-11. . . . . . . . New York, NY . . . . . . . . 2519-DLN-01153 ™ recertification, please visit the HRCI homepage at te HR Ce itu rtif s t ication In www.hrci.org Dec. 9-11. . . . . . . . San Francisco, CA. . . . . . 2519-DLN-01154 Dec. 14-16. . . . . . . Chicago, IL . . . . . . . . . . . 2519-DLN-01155 Dec. 16-18. . . . . . . Arlington, VA . . . . . . . . . 2519-DLN-01156 Jan. 11-13 . . . . . . . New York, NY . . . . . . . . 2519-DLN-01157 Jan. 25-27 . . . . . . . Atlanta, GA . . . . . . . . . . 2519-DLN-01158 Feb. 3-5 . . . . . . . . . Chicago, IL . . . . . . . . . . . 2519-DLN-01159 Feb. 3-5 . . . . . . . . . San Francisco, CA. . . . . . 2519-DLN-01160 Feb. 17-19 . . . . . . . New York, NY . . . . . . . . 2519-DLN-01161 Feb. 22-24 . . . . . . . Arlington, VA . . . . . . . . . 2519-DLN-01162 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. 20 American Management Association 1-800-262-9699 www.amanet.org
  • 23. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > Communication Boot Camp Delegation Boot Camp SEMINAR #2819 SEMINAR #2210 Text messaging, e-mails and the Blackberry—there’s no Do you have trouble entrusting your work to others? shortage of ways to communicate quickly in the Digital Are you frequently putting in overtime? If so, you may Age. But what happens face-to-face when you need to find the be working harder, but not smarter. This fast-paced, inten- sive one-day seminar gives you real-world practice in delegation right words and communicate them in the right way? There’s no strategies that will reduce your stress level, empower your staff substitute for in-person, one-on-one communication, and having and build team performance. Take this opportunity to pinpoint the skills to master such interactions is crucial for both business the right task, the right time and the right person to help you and personal success. This intensive, skills-building “boot camp” maximize productivity for you and your team. will have you well on your way to developing the confidence, practical skills and capabilities you need to establish yourself in the BENEFITS OF ATTENDING business world—and keep moving ahead throughout your career. • Exhibit greater competence and confidence in assigning work and responsibilities BENEFITS OF ATTENDING • Foster greater teamwork, cooperation and collaboration • Understand why effective communication is a “make or break” through clear delineation of roles and authority career competency • Prevent miscommunication when setting tasks and expectations • Identify the choices that drive the success or failure of any communication • Influence team members to share your responsibilities • Optimize existing skills while overcoming your limitations • Empower and motivate staff to handle more difficult assignments • Improve work relationships by reducing misunderstandings • Choose the most effective language to handle even the most WHO SHOULD ATTEND difficult circumstances Managers, supervisors, project managers and team leaders who • Connect with people whose communication styles are different have direct reports or who work in a team environment. from your own TOPICS COVERED WHO SHOULD ATTEND • The repercussion of poor delegation on performance and how Early career professionals or anyone interested in enhancing their to avoid common mistakes fundamental verbal communication skills, including coordinators, • Delegation basics: what to assign, who to select, when to start, specialists, analysts, consultants, associate managers, project man- how to maintain control and give feedback agers and leadership-track administrative professionals. • How to delegate to a group TOPICS COVERED • R-A-M-P-S: memory aid for effective delegation • Identifying your communication style, strengths and limitations • Communication issues, checkpoints and task-related support • Defining the characteristics of effective and ineffective • How to overcome reluctance, resistance and lack of motivation communication, sending and listening skills • Delegating without authority: influencing strategies to • Empathizing to defuse emotionally charged situations persuade peers to take on additional responsibilities • The four primary communication styles and accommodating • Setting success milestones the needs of each style • Quality management and accountability • Using nonverbal communication to connect effectively with • Control and follow-up procedures (without micromanaging) others • How to recognize, reinforce and reward performance • Structuring a discussion • Practice, role-play, case studies and script analysis • Managing an interaction so that the discussion goals are achieved SCHEDULE • Knowing the causes and effects of common communication Oct. 19 . . . . . . . . . Atlanta, GA . . . . . . . . . . 2819-DLN-00090 breakdowns Nov. 6 . . . . . . . . . . Chicago, IL . . . . . . . . . . . 2819-DLN-00088 Nov. 13 . . . . . . . . . Arlington, VA . . . . . . . . . 2819-DLN-00089 SCHEDULE Dec. 7 . . . . . . . . . . San Francisco, CA. . . . . . 2819-DLN-00091 Oct. 19-21 . . . . . . . Chicago, IL . . . . . . . . . . . 2210-DLN-00021 Dec. 10 . . . . . . . . . New York, NY . . . . . . . . 2819-DLN-00092 Nov. 11-13 . . . . . . New York, NY . . . . . . . . 2210-DLN-00022 Feb. 18 . . . . . . . . . Chicago, IL . . . . . . . . . . . 2819-DLN-00094 Nov. 18-20 . . . . . . San Francisco, CA. . . . . . 2210-DLN-00023 Feb. 19 . . . . . . . . . Arlington, VA . . . . . . . . . 2819-DLN-00095 Dec. 7-9. . . . . . . . . Arlington, VA . . . . . . . . . 2210-DLN-00024 1 day/.6 CEU Dec. 9-11. . . . . . . . Chicago, IL . . . . . . . . . . . 2210-DLN-00025 $1,245/AMA Members $1,095 3 days/1.8 CEUs AMA Members save $150. $2,095/AMA Members $1,895 AMA Members save $200. All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 21
  • 24. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > AMA’s 5-Day “MBA” Workshop SEMINAR #2561 An intensive, high-level course on the Finance Fundamentals Management essential elements of business. • Performance measures and key indicators: • The basic functions of management At this interactive learning experience, you’ll Return on Net Assets (RONA), Economic • EI and leadership: lead employees toward discover how various components of a busi- Profit (EP), Weighted Average Cost of organizational goals Capital (WACC) • How to motivate, increase morale and ness must be linked and integrated into a suc- cessful operation. You’ll gain a firm grasp of • How to improve business unit operating enhance productivity performance • Being a team leader and building effective modern management practices. While this seminar is no substitute for a two- • Finance the business: leveraging, short- and teams long-term financing alternatives, equity • Performance management and conduct year MBA degree, you’ll come away with a solid financing effective performance reviews framework of knowledge for making informed business decisions and the ability to identify the Cost Analysis and Profit Planning • How to manage organizational change most effective business tools and strategies to • Fixed, variable and semi-variable costs • The 7S Model: align skills, shared values, help your company remain competitive. • Break-even analysis and contribution staff and other factors to support your Each day you’ll discuss a key business topic margins organizational strategy and change and bring that subject to life through practical • Cost allocations and reduce inefficiencies The course agenda may be updated regularly examples and case studies. as required. Capital Expenditures • Types of capital expenditure decisions Note: This workshop does not award a degree. BENEFITS OF ATTENDING • Recognize how all components of a • Calculate Net Present Value (NPV), Internal business fit together and what it takes to Rate of Return (IRR) and Profitability Index SCHEDULE be successful (PI) Sept. 28-Oct. 2. Chicago, IL . . . . . . . . . 2561-DLN-00338 • Interpret financial statements and accurately • Estimate project’s cash inflows and outflows Oct. 5-9 . . . . . . Atlanta, GA . . . . . . . . . 2561-DLN-00339 • Exercise: discount cash flow Oct. 12-16 . . . . Boston, MA. . . . . . . . . 2561-DLN-00358 assess the financial health of a business Oct. 26-30 . . . . San Francisco, CA . . . . 2561-DLN-00341 • Understand the economy and its impact on Corporate Strategy Nov. 2-6 . . . . . Arlington, VA . . . . . . . 2561-DLN-00344 your business Nov. 9-13 . . . . New York, NY . . . . . . . 2561-DLN-00343 • What is strategy? Understand relationship • Develop a business strategy that can sustain between vision, mission and strategy Nov. 16-20 . . . San Francisco, CA . . . . 2561-DLN-00345 your competitive position Nov. 30-Dec. 4. Chicago, IL . . . . . . . . . 2561-DLN-00346 • Strategy formulation—the SWOT approach • Speak the language of business and Dec. 7-11. . . . . Atlanta, GA . . . . . . . . . 2561-DLN-00347 • Conceptual model for strategy development: communicate effectively to any audience- Dec. 7-11. . . . . New York, NY . . . . . . . 2561-DLN-00348 cost leadership, differentiation and cost focus Dec. 14-18. . . . San Francisco, CA . . . . 2561-DLN-00349 level strategy Jan. 11-15 . . . . New York, NY . . . . . . . 2561-DLN-00350 • Develop a winning organization and • Analysis phase of the strategy development: Jan. 18-22 . . . . San Francisco, CA . . . . 2561-DLN-00351 successfully manage people examine competitive advantage, predict Feb. 1-5. . . . . . New York, NY . . . . . . . 2561-DLN-00353 • Establish a network of business contacts future trends, evaluate competitive position Feb. 22-26. . . . Chicago, IL . . . . . . . . . 2561-DLN-00360 • The creation and selection process: WHO SHOULD ATTEND generate strategy alternatives 5 days/3.0 CEUs Anyone interested in obtaining an effective, $3,445/AMA Members $3,095 • How to use quantitative analysis to screen, broad-based overview of the functional areas evaluate and select strategies AMA Members save $350. often covered in university-level MBA programs. Marketing TOPICS COVERED • The marketing mix and application: Accounting Basics positioning, product/service, price, This course qualifies for 600 Core/ Elective Credits place/distribution channels, promotion towards your CFE designation. • Basic accounting and its impact on financial reporting • Guiding principles for effective marketing • Financial statements: income statement, • Product and market development balance sheet, retained earnings statement, • Commoditization and product innovation cash flow statements Case study: Mercedes, Cadillac and Sara Lee • The accounting process and annual report • How to evaluate financial statements: understand nonfinancial considerations, liquidity, leverage and profitability Case study: Sara Lee 22 American Management Association 1-800-262-9699 www.amanet.org
  • 25. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > Can’t get away from the office? Also available as a AN AMA Fundamentals of Finance and VIRTUAL SEMINAR BLENDED LEARNING SEMINAR Accounting for Nonfinancial Managers SEMINAR #2218 A blend of dynamic live training and online tools Don’t let fear of finance set you back! TOPICS COVERED SCHEDULE Finance...for nonfinancial managers. It’s a Learning the Accounting Process Sept. 30-Oct. 2. New York, NY . . . . . . . 2218-DLN-01630 topic you must understand—especially during • Key finance terms Oct. 5-7 . . . . . . Chicago, IL . . . . . . . . . 2218-DLN-01631 challenging economic times when financial • How transactions are recorded in the Oct. 7-9 . . . . . . Atlanta, GA . . . . . . . . . 2218-DLN-01632 acumen is expected at every organizational Oct. 7-9 . . . . . . Riverside, CA. . . . . . . . 2218-DLN-01644 accounting system of an organization level. From accruals to write-offs, from Oct. 12-14 . . . . Lake Buena Vista, FL . . 2218-DLN-01673 accounts receivable to working capital, this Understanding Generally Accepted Oct. 14-16 . . . . Philadelphia, PA . . . . . 2218-DLN-01674 seminar shows you the concepts, techniques Accounting Principles (GAAP) Oct. 19-21 . . . . San Francisco, CA . . . . 2218-DLN-01675 • What they are and how they affect your Oct. 21-23 . . . . Boston, MA. . . . . . . . . 2218-DLN-01635 and tools that can help you speak the lan- Nov. 2-4 . . . . . Arlington, VA . . . . . . . 2218-DLN-01634 guage and get a firm grasp of the numbers organization Nov. 2-4 . . . . . New York, NY . . . . . . . 2218-DLN-01638 side of your job. • Applying accounting conventions and Nov. 2-4 . . . . . San Francisco, CA . . . . 2218-DLN-01639 To get ahead and stay ahead, today’s man- guidelines Nov. 4-6 . . . . . Atlanta, GA . . . . . . . . . 2218-DLN-01640 agers have to know how to justify a budget Analyzing Financial Statements Nov. 4-6 . . . . . Houston, TX . . . . . . . . 2218-DLN-01641 request…quantify their contributions to the • Interpreting your company’s financial signals Nov. 11-13 . . . Chicago, IL . . . . . . . . . 2218-DLN-01643 company…and spot profit drains before they Nov. 18-20 . . . Morristown, NJ . . . . . . 2218-DLN-01676 • Using the balance sheet to examine assets Nov. 30-Dec. 2. Dallas, TX . . . . . . . . . . 2218-DLN-01645 get out of hand. and liabilities Dec. 2-4. . . . . . Arlington, VA . . . . . . . 2218-DLN-01646 Reading Annual Reports Dec. 2-4. . . . . . Boston, MA. . . . . . . . . 2218-DLN-01677 BENEFITS OF ATTENDING • How to determine the health of an Dec. 7-9. . . . . . Chicago, IL . . . . . . . . . 2218-DLN-01648 • Make better bottom-line decisions Dec. 9-11. . . . . Atlanta, GA . . . . . . . . . 2218-DLN-01650 organization • Take initiatives that optimize results in line Dec. 14-16. . . . New York, NY . . . . . . . 2218-DLN-01651 with short- and long-term goals • Understanding the footnote Dec. 14-16. . . . San Francisco, CA . . . . 2218-DLN-01653 • Remove the guesswork from your decision Implementing Analysis of Return On Jan. 11-13 . . . . Chicago, IL . . . . . . . . . 2218-DLN-01655 making Investment (ROI) Jan. 13-15 . . . . New York, NY . . . . . . . 2218-DLN-01656 • Cultivate proactive working relationships Jan. 20-22 . . . . Las Vegas, NV . . . . . . . 2218-DLN-01678 • Including the payback method and with financial professionals Jan. 27-29 . . . . Arlington, VA . . . . . . . 2218-DLN-01680 discounted cash flow methods such as net Feb. 3-5. . . . . . New York, NY . . . . . . . 2218-DLN-01660 • Learn how to “think numbers” and present value and internal rate of return Feb. 17-19. . . . Chicago, IL . . . . . . . . . 2218-DLN-01661 translate various measures of performance • Working through practical exercises to Feb. 17-19. . . . San Francisco, CA . . . . 2218-DLN-01662 into financial terms ascertain how finance and accounting Feb. 24-26. . . . Houston, TX . . . . . . . . 2218-DLN-01664 procedures impact business decisions WHO SHOULD ATTEND 3 days/1.8 CEUs Note: Please bring a calculator and a copy of your This program is designed for nonfinancial annual report (if available). $2,195/AMA Members $1,995 managers in every functional area of responsi- AMA Members save $200. bility, in all industry types, in both the public and private sectors. Whether you’re a vice This course qualifies for 450 president of manufacturing, marketing or Core/Elective Credits towards your CFE designation. VIRTUAL SEMINAR SCHEDULE engineering…an assistant accountant or attor- ney…a manager of human resources…a mar- Oct. 6-27, 2009, Tues. 2-5 pm ET keter or a CEO, you’ll learn how to master the This program has been approved for 18 recertifi- (4 sessions) . . . . . . . . . . . . 2218-DLN-01725 P H R •G P ® •S “how-tos” of finance. ® cation credit hours toward PHR, SPHR and P HR HR Jan. 5-26, 2010, Tues. 2-5 pm ET ® GPHR recertification through the Human App rov ed Pro vid er Resource Certification Institute (HRCI). For more (4 sessions) . . . . . . . . . . . . 2218-DLN-01726 ™ information about certification or recertification, te HR Ce itu rtif s t ication In please visit the HRCI homepage at www.hrci.org 1.2 CEUs/$2,195/AMA Members $1,995 Give us three days—we’ll help you conquer your fear of finance. This course qualifies for 18 PDHs in maintaining the EMCF (Engineering Management Certified Fundamentals) and EMCP (Engineering Management Certified Professionals) credential, as well as for “contact hours” that are required to apply to sit for the EMCF and EMCP Certification Examination. All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org 23
  • 26. OF RELATED INTEREST BEYOND PROJECT MANAGEMENT < TOC > Project Management for Administrative Professionals SEMINAR #2298 Confidently take on the added pres- WHO SHOULD ATTEND SCHEDULE sure and challenges associated with Executive secretaries and assistants, adminis- Oct. 19-21 . . . . New York, NY . . . . . . . 2298-DLN-00240 projects—and get the job done right. trative assistants and support personnel, office Nov. 2-4 . . . . . Arlington, VA . . . . . . . 2298-DLN-00241 Now you can get the skills that spell project managers, sales assistants and any administra- Nov. 4-6 . . . . . Chicago, IL . . . . . . . . . 2298-DLN-00242 success—scheduling, budgeting and planning. tive professional responsible for projects. Dec. 7-9. . . . . . San Francisco, CA . . . . 2298-DLN-00243 Learn how to conquer the project cycle and Dec. 14-16. . . . New York, NY . . . . . . . 2298-DLN-00244 gain the confidence you need to take a project TOPICS COVERED Feb. 8-10. . . . . New York, NY . . . . . . . 2298-DLN-00247 from conception to completion. • Defining project management 3 days/1.8 CEUs • Planning and controlling projects $1,795/AMA Members $1,595 BENEFITS OF ATTENDING • Using basic project management tools AMA Members save $200. • Learn the skills to plan, organize and • Meeting project objectives control projects of any size • Solving project problems effectively • Organize and track all resources to • Managing time and priorities maximize productivity • Learning from each project and tracking • Anticipate problems or solve them as resources they arise • Organizing effective project team meetings • Manage time while juggling multiple projects with ongoing daily responsibilities • Improving communication skills • Gain the ability to exert influence without • Documenting project success and using authority your experience constructively in your career IMPORTANT Please fill 5 EASY WAYS TO REGISTER REGISTRATION FORM in the Priority Code shown on the mailing label. WEB: www.amanet.org Please register me for the following sessions: PHONE: 1-800-262-9699—8 am–7 pm, eastern time, Monday–Friday Seminar # __________________________________ Date __________________________________________________________________ (TDD 1-800-736-3508) Seminar # __________________________________ Date __________________________________________________________________ E-MAIL: customerservice@amanet.org Seminar # __________________________________ Date __________________________________________________________________ FAX: 1-518-891-0368 Location __________________________________________________________________________________________________________ MAIL: Return this registration form to Name______________________________________ Title __________________________________________________________________ American Management Association (Please print) 600 AMA Way Organization________________________________ Department ____________________________________________________________ Saranac Lake, NY 12983-5534 (Please use full name) Street Address ______________________________________________________________________________________________________ Registration fees. The full fee is payable at the time of City __________________________State ____________________ Zip+4 ____________________________________________________ registration. If payment is not issued at that time, you will be sent an invoice that is immediately payable upon receipt, Business Phone ( ) ______________________ Fax ( ) ____________________________________________________________ unless other arrangements are made with AMA. All fees E-Mail Address ______________________________________________________________________________________________________ include the cost of seminar materials. Remember, this fee is tax-deductible (see Treas. Reg. 1.162-5). Please note: (FOR ADDITIONAL REGISTRATIONS, PLEASE COPY THIS FORM.) Registration fees and seminar schedules are subject to change without notice. PAYMENT OPTIONS Charge my: Special hotel and car rental discounts. 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  • 27. < TOC > Project Management expertise—at your fingertips with these AMACOM bestsellers Agile Project Management Maximizing Project Value The AMA Handbook of Gary Chin Jeff Berman Project Management, With constantly changing What’s more important than whether 2nd Edition requirements, project managers need a project is on time or on budget? Paul C. Dinsmore, to have speed, reflexes, intelligence, Whether it delivers value. Jeannette Cabanis-Brewin and the ability to respond to new This valuable guide offers a step-by- Winner of the 2007 PMI® demands. step plan you can use to establish David I. Cleland Project Agile Project Management gives the value of a project, identify value Management Literature Award. readers the strategies they need to take charge of urgent drivers and key performance metrics and then track and • The authoritative guide to project management... projects that involve unique resources and elements of report them, organize a team for accountability, and completely revised to meet the accelerating pace uncertainty. Filled with examples showing how to much more. of today’s project environment. implement agile PM into all project situations, this book 978-0-8144-7382-5-DLN . . . . . . . . . . . . . .$19.95 • Presents the critical concepts and theories that all presents the ultimate method for achieving superior project managers must master. results in an accelerated and changing environment. • Divided into five sections covering: project management 978-0-8144-7176-0-DLN . . . . . . . . . . . . . . $32.95 Improving Your Project basics, project management history, organizational Management Skills changes, cutting-edge topics, adapting project Larry Richman management techniques to work across multiple How to Manage industries. The power of an American Multiple Projects Management Association Project 978-0-8144-7271-2-DLN . . . . . . . . . . . . . . $79.95 James Taylor Management seminar—right in A time-management book for the real your hands. world, where no one manages just one project anymore. Provides readers Based on one of the most popular Visit www.amacombooks.org of these renowned seminars, Improving Your Project with proven methods and practical Management Skills is both a practical reference for to see all of our advice on crucial topics: beginners and a handy refresher for seasoned professionals. Project Management titles. • Time management • prioritizing • scheduling The book covers all the major areas taught in the AMA • working with teams • handling unexpected seminar of the same name: defining project scope, planning emergencies • and much more. and budgeting, scheduling, implementation, project closure, To order, please call 978-0-8144-7434-1-DLN . . . . . . . . . . . . . . $17.95 and more. 1-800-250-5308 978-0-8144-0875-9-DLN . . . . . . . . . . . . . . $15.00 and mention code DLN AMA’s Seminar Savings Pass. 3 seminars in 6 months for only $4,995.* Make your training dollars go further by sending as many as 3 people to AMA seminars in a 6 month period. Share the learning and save up to 32%. Call 1-800-262-9699 to register now (mention offer code LCJQ). (You must register by October 31, 2009.) *This offer is applicable to all U.S. seminars with a member price of $2,195 or less, or nonmember price of $2,445 or less. You may not use a Seminar Savings Pass to attend a Virtual Seminar. This offer may not be combined with other offers. Attendance at the seminars must be completed within 6 months of the purchase date. Prices are subject to change.
  • 28. < TOC > Can’t make it to the classroom? AMA’s Virtual Seminars bring live training to your desktop. Starting This Fall—AMA’s Virtual Seminars If you need a more flexible training option, take advantage •Improving Your Project Management of AMA’s new Virtual Seminars: Skills: The Basics for Success #6503, p. 1 • AMA’s PMP Exam Prep Express #6590, p. 5 • Live virtual format is interactive and user-friendly • Expert faculty and the high-quality you expect from AMA • Successfully Managing People #2295, p. 13 • Real-time online interaction with your course leader and • Strategic Planning #2526, p. 16 fellow attendees provides true experiential learning •Preparing for Leadership: What It Takes to • Enhance your career journey by building your skills— Take the Lead #2536, p. 17 without taking time away from the office • Time Management #2233, p. 19 • Free USB headset and full customer support •Fundamentals of Finance and Accounting for With only an internet connection and a browser, Nonfinancial Managers #2218, page 23 you can tap into AMA’s world-class training. Look for this icon for AMA Seminars that are For more information visit www.amanet.org/virtual-seminars also offered in a live virtual format. and for customized virtual solutions, call 1-800-262-9699