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Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
Project Management Certificate Program
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Project Management Certificate Program

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  • 1. www.amanet.org DEVELOPMENT SUPPORT SOLUTIONS Practical, proven seminars in: • Basic Project Management PAGES 1-3 • AMA’s Comprehensive Project Management Workshop PAGE 4 • AMA’s PMP® Exam Prep Express PAGE 5 • Managing Projects Using Microsoft® Project PAGE 6 • Business Analysis Fundamentals PAGE 12 NEW! AMA’s Virtual Seminars— starting this fall. See back cover. CLICK TO LEARN MORE INTERACTIVE PDF < TOC > Register for any single seminar or enroll in the Project Management Certificate ProgramOCTOBER 2009-FEBRUARY 2010
  • 2. TABLE OF CONTENTS Schedule 69 (GS-02F-0092R) MOBIS (GS-10F-0083S) All seminars are on General Services Administration Schedule AN AMA BLENDED LEARNING SEMINAR AMA Blended Learning— a dynamic and effective blend of live training, online tools, resources and events that provides the foundation for greater subject mastery and measurable performance met- rics to back it up. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). Wherever you are in your career—a PMP, on the path to your PMP, or an accidental project manager—AMA has the right seminar for you.This booklet contains skills and tools to help you handle your day-to-day project management concerns with confidence—and increase your chances for ongoing success. Starting this fall, selected AMA seminars in this booklet will also be available in a live virtual format. Designed as a time- saving alternative for customers who can’t get away from the office, AMA’sVirtual Seminars offer the engaging content and high-caliber faculty that you expect fromAMA. See the back cover for more information. AMA offers our own Certificate in Project Management, designed to help project team members and leaders enhance their expertise and gain their credentials. Go to www.amanet.org/certificates for more information. For additional information on any of our courses and to register, visit us online at www.amanet.org or call 1-800-262-9699. Meet today’s project management challenges— and create new opportunities. AMA CERTIFICATE PROGRAMS Attendance at seminars in this booklet contributes to the requirements for earning an AMA Certificate—a recognized symbol of achievement in the business world. For information on how to qualify for an AMA Certificate, as well as special discount pricing, visit www.amanet.org/certificates or call 1-800-262-9699. Project Management Basic Courses Improving Your Project Management Skills: The Basics for Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Technical Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Information Technology Project Management . . . . . . . . . . . . . . . . 3 Intermediate Courses AMA’s Comprehensive Project Management Workshop . . . . . . . . 4 AMA’s PMP Exam Prep Express . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Managing Projects Using Microsoft® Project . . . . . . . . . . . . . . . . . 6 Project Scope and Requirements Management . . . . . . . . . . . . . . . 7 Project Team Leadership: Building Commitment Through Superior Communication. . . . . . . . . . . . . . . . . . . . . . . 8 Project Cost Management: Estimating, Budgeting and Earned Value Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Best Practices for the Multi-Project Manager . . . . . . . . . . . . . . . . 10 Of Related Interest Process Management: Applying Process Mapping to Analyze and Improve Your Operation . . . . . . . . . . . . . . . . . 11 Business Analysis Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . 12 Successfully Managing People. . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Making the Transition from Staff Member to Supervisor . . . . . . . 14 Taking on Greater Responsibility: Step-up Skills for Nonmanagers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Planning and Developing New Products . . . . . . . . . . . . . . . . . . . 15 Strategy Execution: Getting It Done . . . . . . . . . . . . . . . . . . . . . . 15 Strategic Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Preparing for Leadership: What It Takes to Take the Lead. . . . . . . 17 Coaching: A Strategic Tool for Effective Leadership . . . . . . . . . . . 17 Getting Results Without Authority . . . . . . . . . . . . . . . . . . . . . . . 18 Time Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 The Effective Facilitator: Maximizing Involvement and Results . . . 20 Strategies for Developing Effective Presentation Skills . . . . . . . . . 20 Communication Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Delegation Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 AMA’s 5-Day “MBA” Workshop . . . . . . . . . . . . . . . . . . . . . . . . . 22 Fundamentals of Finance and Accounting for Nonfinancial Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Project Management for Administrative Professionals . . . . . . . . . 24 AMA’s Virtual Seminars offer the same high- caliber faculty and engaging content as the classroom seminar—on your desktop. INTERACTIVE PDF Click on any seminar of interest in thisTable of Contents (TOC) to view its page directly • Click any seminar title on its page to register on our website for that seminar.< TOC >
  • 3. BASIC 1All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org Improving Your Project Management Skills The Basics for Success SEMINAR #6503 Build a solid foundation of project management knowledge. You will learn and practice the latest tools and techniques necessary for project management success. In lectures, discussions and exercises, you’ll cover every aspect of managing projects. Aligned with the Project Management Institute’s (PMI® ) framework, this course is specifically designed to focus on the practical application of concepts. BENEFITS OF ATTENDING • Ensure that a proper business case has been established to gain organizational support • Learn the basics for effectively gathering and documenting requirements • Understand the role of the project manager, business analyst and others in managing projects • Develop an integrated project plan including realistic scope, schedules, budgets and risks • Learn how to track and report on progress • Gain the respect of your project team and build credibility with top management WHO SHOULD ATTEND Individuals who are new to project management, “accidental” project managers (for whom PM is a secondary part of their jobs), business analysts, subject matter experts who contribute to projects and experienced project managers looking to review current tools, techniques and processes. Note: IT and other Tech Pros: See seminar #6515, Information Technology Project Management, page 3. TOPICS COVERED The Framework of Project Management • Discussing key concepts, terminology, roles • Defining a “project,” the project triangle and core PM processes Initiating the Project • Creating a project charter and defining requirements • Setting customer, sponsor and team member expectations Identifying the Work • Building on the charter and product requirements • Identifying and assigning ownership Estimating the Work • Discussing industry best practices for creating realistic estimates Scheduling the Work • Creating network logic diagrams • Producing Gantt charts for project timelines • Determining the critical path and calculating float Creating the Budget • Capturing and tracking personnel expenses Completing the Plan • Components of a project plan • Identifying, assessing and dealing with risks • Acquiring goods and/or services Executing the Plan • Measuring progress against the plan • Reporting on project status • Managing changes Closing the Project • Running a “lessons learned” session • Capturing performance information Note: Updated to reflect A Guide to the Project Management Body of Knowledge (PMBOK® Guide). SPECIAL FEATURE This seminar features fictional case studies that allow participants to immediately practice course concepts in group exercises. Participants will create key project documents: business case, charter, product requirements, project plan, status reports and lessons learned. EXTRA Participants have access to online blended learning components, including a full tool set of integrated PM templates to download for immediate use after the seminar. SCHEDULE Oct. 5-7. . . . . . New York, NY . . . . . . . 6503-DLN-01632 Oct. 12-14. . . . Chicago, IL . . . . . . . . . 6503-DLN-01633 Oct. 19-21. . . . Atlanta, GA. . . . . . . . . 6503-DLN-01634 Oct. 19-21. . . . San Francisco, CA . . . . 6503-DLN-01635 Oct. 21-23. . . . Dallas, TX . . . . . . . . . . 6503-DLN-01636 Oct. 26-28. . . . Parsippany, NJ. . . . . . . 6503-DLN-01637 Oct. 28-30. . . . Arlington, VA . . . . . . . 6503-DLN-01638 Nov. 2-4 . . . . . Houston, TX . . . . . . . . 6503-DLN-01639 Nov. 2-4 . . . . . New York, NY . . . . . . . 6503-DLN-01640 Nov. 4-6 . . . . . Chicago, IL . . . . . . . . . 6503-DLN-01641 Nov. 9-11 . . . . Atlanta, GA. . . . . . . . . 6503-DLN-01642 Nov. 18-20 . . . San Francisco, CA . . . . 6503-DLN-01645 Dec. 2-4. . . . . . Dallas, TX . . . . . . . . . . 6503-DLN-01646 Dec. 2-4. . . . . . Philadelphia, PA . . . . . 6503-DLN-01647 Dec. 7-9. . . . . . New York, NY . . . . . . . 6503-DLN-01649 Dec. 9-11. . . . . Arlington, VA . . . . . . . 6503-DLN-01650 Dec. 9-11. . . . . Los Angeles, CA . . . . . 6503-DLN-01651 Dec. 14-16. . . . Boston, MA. . . . . . . . . 6503-DLN-01652 Dec. 14-16. . . . Chicago, IL . . . . . . . . . 6503-DLN-01653 Dec. 14-16. . . . San Francisco, CA . . . . 6503-DLN-01654 Jan. 6-8 . . . . . . Arlington, VA . . . . . . . 6503-DLN-01655 Jan. 18-20 . . . . New York, NY . . . . . . . 6503-DLN-01656 Jan. 20-22 . . . . Atlanta, GA. . . . . . . . . 6503-DLN-01659 Jan. 27-29 . . . . Las Vegas, NV. . . . . . . 6503-DLN-01661 Feb. 1-3. . . . . . Arlington, VA . . . . . . . 6503-DLN-01662 Feb. 3-5. . . . . . Dallas, TX . . . . . . . . . . 6503-DLN-01663 Feb. 8-10. . . . . San Francisco, CA . . . . 6503-DLN-01665 Feb. 10-12. . . . Chicago, IL . . . . . . . . . 6503-DLN-01666 Feb. 17-19. . . . Atlanta, GA. . . . . . . . . 6503-DLN-01667 Feb. 17-19. . . . New York, NY . . . . . . . 6503-DLN-01664 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. 18 PDUs This course qualifies for 450 Core/Elective Credits towards your CFE designation. AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools FACULTY SPOTLIGHT* Sharon Brown is an instruc- tor, consultant and course development subject matter expert. A certified Project Management Professional (PMP), Certified Business Analyst (CBA) and Six Sigma Master Black Belt, Ms. Brown has an extensive background in IT project management and software/hardware deployment. *This seminar is also taught by other project management experts. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). This program has been approved for 18 recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org PHR ® •SPHR® •GP HR ® HR Certification Inst itute™ Approved Provider Feb. 22-Mar. 3, 2010, Mon. & Wed. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 6503-DLN-01721 1.2 CEUS/12 PDUs/$2,095/AMA Members $1,895 VIRTUAL SEMINAR SCHEDULE VIRTUAL SEMINAR Can’t get away from the office? Also available as a < TOC >
  • 4. 2 American Management Association 1-800-262-9699 www.amanet.org BASIC Technical Project Management SEMINAR #4251 A best-selling seminar for managers and team members of technical projects. This enriched program gives you three days of knowledge and practice in managing proj- ects related to R&D, construction, capacity expansion, instrumentation and control, plant outages and more. Reduce task cycle times to achieve the fast- track results required in the technical field. You’ll be exposed to representative technical projects, terminology, codes, conventions and performance standards, such as ISO, ANSI, ASME, IEEE and more. BENEFITS OF ATTENDING • Apply WBS and network development • Identify potential problems and solve them using troubleshooting techniques • Track projects more effectively • Create status reports that show top management where budgeting, scheduling and manpower trends are headed • Cope with tight schedules WHO SHOULD ATTEND R&D professionals, engineers, scientists and principal investigators, project engineers, facility engineers, plant managers and anyone else who administers technical projects. Note: IT professionals are asked to attend seminar #6515, Information Technology Project Management. See page 3. TOPICS COVERED Overview of Essential Project Management Tools • Project management framework and terminology—process groups and the nine knowledge areas of The PMBOK® Guide • Definition of a technical project management environment • Life cycles in a technical environment Essentials for Leading Project Teams • Leading in a technical environment Project Planning: Beginning with Scope Management • Using the SMART model when writing objectives • Creating the detailed scope statement Defining Project Activities • Creating a customized WBS • Technical project WBS examples Developing a Dynamic Project Schedule • Types of network diagrams • Overview of critical path methodology Establishing a Sound Estimating Process • Five considerations when making estimates • Consideration of risks when estimating— three-point estimates Components of Project Planning • The planning process group • Project performance baselines Technical Project Planning Methodologies • Identify different approaches to planning technical projects: rolling wave planning… stage gate process…critical chain project management • Common construction project life cycle • Common pharmaceutical project life cycle Monitoring and Controlling Projects • Status reports…project baselines… identifying variances Project Closure • Administrative closure vs. contractual closure SCHEDULE Nov. 4-6 . . . . . New York, NY . . . . . . . 4251-DLN-00440 Nov. 16-18 . . . San Francisco, CA . . . . 4251-DLN-00444 Dec. 2-4. . . . . . Arlington, VA . . . . . . . 4251-DLN-00441 Dec. 7-9. . . . . . Chicago, IL . . . . . . . . . 4251-DLN-00445 Jan. 27-29 . . . . Atlanta, GA. . . . . . . . . 4251-DLN-00451 Feb. 22-24. . . . San Francisco, CA . . . . 4251-DLN-00447 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. AMA Blended Learning—a blend of dynamic live training, seminar materials, plus powerful on-line tools including pre- and post-assessments, tune-up courses, GANTT and PERT charts, critical path worksheets and other relevant PM articles and tips. AMA Blended Learning lets you meas- ure and build on what you have learned. Refresh, reinforce and apply your learning long after your seminar ends. AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools 18 PDUs This course qualifies for 18 Professional Development Points towards renewal of ISAís Certified Automation Professional (CAP® ) program. The course must be completed during the three year certification period for the points to be accepted. For more information on CAP visit www.isa.org/cap AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). FACULTY SPOTLIGHT* Michael B. Bender, founder and senior partner of a top business development com- pany, has accumulated more than 20 years of international project management, engi- neering and resource man- agement skills. He is the author of the How to Project Manager Series and is a frequent speaker at the Project Management Institute. *This seminar is also taught by other project management experts. < TOC >
  • 5. 3All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org Information Technology Project Management SEMINAR #6515 Master the skills and techniques that go into being a top-notch IT project manager. From planning, scheduling and controlling IS/IT projects…to managing critical interfaces with users and vendors…to balancing development needs with system maintenance…you’ll find your solutions here. Discover how to optimize IT development and delivery processes to bring projects online more effectively, more quickly and on budget. BENEFITS OF ATTENDING • Maintain control of your projects with proven scheduling techniques • Deliver quality systems on time • Plan for the unexpected • Budget more effectively • Keep conflict at a minimum • Expertly use PM software tools WHO SHOULD ATTEND Directors and managers of IT, project man- agers and team leaders, programmers/analysts and systems analysts and project office staff. TOPICS COVERED Overview of Essential Project Management Tools • Project management framework and terminology—process groups and the nine knowledge areas of The PMBOK® Guide Essentials for Leading Project Teams • Making the transition from practitioner to project manager • Six classic functions of management • Leading in an IS/IT environment Project Planning: Starting with Scope Management • Creating the project charter • Using the SMART model when writing objectives Defining Project Activities • Creating a customized WBS • IS/IT WBS examples: phase approach vs. requirements approach Developing a Dynamic Project Schedule • Determining the sequence of activities Project Estimating Techniques • Five considerations when making estimates Components of Project Planning • The planning process group • Establishing project performance baselines Information Technology Project Planning Methodologies • Identify different approaches to planning IT projects: systems development life cycle (SDLC) vs. rapid application development (RAD) Monitoring and Controlling Projects • Status reports…project baselines… identifying variances • Using earned value management (EVM) to evaluate project performance Project Closure • Administrative closure vs. contractual closure • Categorizing by project endings: integration…starvation…addition… or extinction Note: This course has been revised to align with the updated A Guide to the Project Management Body of Knowledge (PMBOK® Guide). SCHEDULE Oct. 5-7. . . . . . Houston, TX . . . . . . . . 6515-DLN-01062 Oct. 5-7. . . . . . New York, NY . . . . . . . 6515-DLN-01053 Oct. 7-9. . . . . . San Francisco, CA . . . . 6515-DLN-01054 Nov. 4-6 . . . . . San Francisco, CA . . . . 6515-DLN-01057 Nov. 9-11 . . . . Chicago, IL . . . . . . . . . 6515-DLN-01058 Nov. 11-13 . . . New York, NY . . . . . . . 6515-DLN-01059 Nov. 18-20 . . . Arlington, VA . . . . . . . 6515-DLN-01060 Dec. 2-4. . . . . . New York, NY . . . . . . . 6515-DLN-01064 Dec. 9-11. . . . . San Francisco, CA . . . . 6515-DLN-01065 Dec. 14-16. . . . Arlington, VA . . . . . . . 6515-DLN-01066 Dec. 16-18. . . . Chicago, IL . . . . . . . . . 6515-DLN-01067 Jan. 11-13 . . . . New York, NY . . . . . . . 6515-DLN-01068 Jan. 25-27 . . . . San Francisco, CA . . . . 6515-DLN-01079 Feb. 8-10. . . . . Chicago, IL . . . . . . . . . 6515-DLN-01075 Feb. 8-10. . . . . New York, NY . . . . . . . 6515-DLN-01101 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. AMA Blended Learning—a blend of dynamic live training, seminar materials, plus powerful online tools including pre- and post-assessments, tune-up courses, GANTT and PERT charts, critical path worksheets and other relevant PM articles and tips. AMA Blended Learning lets you measure and build on what you have learned. Refresh, reinforce and apply your learning long after your seminar ends. 18 PDUs FACULTY SPOTLIGHT* Gary Chin, PMP is a project management consultant, author and trainer with more than two decades of project management and business analysis experience in prod- uct development, IT, opera- tions and sales. A member of the project management fac- ulty at Portland State University, Mr. Chin is the author of Agile Project Management. *This seminar is also taught by other project management experts. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). BASIC AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools < TOC >
  • 6. 4 American Management Association 1-800-262-9699 www.amanet.org INTERMEDIATE AMA’s Comprehensive Project Management Workshop SEMINAR #6595 In just five days, refresh your PM expertise and chart a journey toward PM certification. Want to move ahead toward achieving your Project Management Professional (PMP® ) certification while gaining new PM skills and enhancing existing ones? In this week-long, active learning program, you’ll examine a complete arsenal of PM competencies and methods and learn a common and precise language to communicate and define project needs effectively. In addition, you’ll acquire skills to resolve project issues through an alignment with A Guide to the Project Management Body of Knowledge (PMBOK® Guide). This seminar will help you roadmap your PM future—and your ongoing career success. AMA’s Comprehensive Project Management Workshop is recommended as a prerequisite to seminar #6590, AMA’s PMP® Exam Prep Express. See page 5 BENEFITS OF ATTENDING • Learn all aspects of project management from the perspective of The PMBOK® Guide • Acquire necessary prerequisite knowledge to enter a PMP Exam Prep training program • Achieve competence in the nine project management knowledge areas and five process groups • Master the 44 competencies outlined in The PMBOK® Guide • Learn the techniques of documenting project risks, assumptions and constraints • Become skilled at identifying and performing stakeholder analysis • Learn how to develop a WBS and create a project charter • Get skills to determine the critical path of a project • Learn how to staff your project for optimum results • Become skilled in executing, monitoring and controlling the tasks defined in your project plan WHO SHOULD ATTEND Project managers, program managers and project team leaders who have several years’ experience initiating, planning and managing projects and project team members who are interested in enhancing their career by preparing to become a certified PMP™. TOPICS COVERED Day 1 Examining the Project Management Framework • Exploring characteristics of projects • Reviewing project management terminology • Considering environmental influences Reviewing the Project Management Body of Knowledge • Describing the project management process groups • The project management knowledge areas • Project management competency standards Initiating the Project • Using project selection methods • Defining project scope • Documenting project risks, assumptions and constraints • Identifying and performing stakeholder analysis • Evaluating the project charter Day 2 Planning the Project • Defining and recording requirements, constraints and assumptions • Identifying project team members and defining roles and responsibilities • Creating the work breakdown structure (WBS) • Developing the change management plan • Identifying risks and defining risk strategies • Obtaining plan approval • Conducting the kickoff meeting Day 3 Executing the Project • Executing the tasks defined in the project plan • Ensuring a common understanding and setting expectations • Implementing a quality management plan • Executing approved changes, actions and workarounds • Improving team performance Day 4 Monitoring and Controlling the Project • Measuring project performance • Verifying and managing changes to the project • Ensuring that project deliverables conform to quality standards • Monitoring all project risks Day 5 Closing the Project • Obtaining final acceptance for the project • Getting financial, legal and administrative closure • Releasing project resources • Identifying, documenting and communicating lessons learned • Creating and distributing a final project report • Archiving and retaining project records • Measuring customer satisfaction PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. EXTRA Attendees will receive a complimentary copy of the books: A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 4th Edition by PMI® (a $65.95 value) and The AMA Handbook of Project Management by Paul C. Dinsmore, PMP, and Jeannette Cabanis-Brewin (a $79.95 value). SCHEDULE Oct. 26-30. . . . Arlington, VA . . . . . . . 6595-DLN-00017 Nov. 2-6 . . . . . Atlanta, GA. . . . . . . . . 6595-DLN-00010 Nov. 9-13 . . . . Chicago, IL . . . . . . . . . 6595-DLN-00009 Nov. 30-Dec. 4. San Francisco, CA . . . . 6595-DLN-00011 Dec. 7-11. . . . . New York, NY . . . . . . . 6595-DLN-00018 5 days/3.0 CEUs $2,995/AMA Members $2,695 AMA Members save $300. 35 PDUs FACULTY SPOTLIGHT* Mike Levesque, PMP commands more than 20 years of practical expertise in the banking, electronics manufacturing and aviation industries. His specialties include resource manage- ment, establishing long-term customer relations, organiza- tional dynamics, change management, negotiations and instructional system design. *This seminar is also taught by other project management experts. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). < TOC >
  • 7. INTERMEDIATE 5All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org AMA’s PMP® Exam Prep Express SEMINAR #6590 Customers report 100% pass rate on their certification exam. Ace the Project Management Professional certification exam. Guaranteed. Get on track to achieving this prestigious credential—and greater career potential. At this seminar, we’ll help you prepare for today’s more rigorous PMP exam based on A Guide to the Project Management Body of Knowledge (PMBOK® Guide). You’ll cover all the process and knowledge areas—includ- ing professional responsibility—through instruction and testing and increase the proba- bility of quickly gaining your PMP® certification. BENEFITS OF ATTENDING • Cover the PMP certification exam from every angle • Study under PMP-certified instructors who know the certification process • Understand the exam and develop a clear plan for passing it • Assess where you are and where you need to be in terms of readiness to take the exam • Learn how to tackle tough questions and avoid common mistakes • Differentiate between “need to know” and “nice to know” information • Measure your knowledge by taking a practice exam of 100 questions in class— and then concentrate on the areas you need to review • Blended Learning: Access AMA’s pre- and post-seminar website for additional help on key concepts including more than 100 sample questions and additional tools. PMP, PMBOK and the PMI R.E.P. logo are registered trademarks of the Project Management Institute, Inc. WHO SHOULD ATTEND Those who qualify for the PMP exam. Please visit our website for more information or call customer service at 1-800-262-9699 for exam requirements. TOPICS COVERED How to Take the Exam • The PMP certification process • Test-taking strategies Overview of The PMBOK® Guide • The five project management process areas and nine knowledge areas • PMP professional responsibility The Project Management Framework • Overview of the framework • Project life cycle and organization Project Integration Management • Project charter/scope statement • Managing project execution • Monitoring and controlling project work • Integrated change control • Closing the project Project Scope Management • Scope planning and definition • Creating the WBS • Scope verification and control Project Time and Cost Management • Cost estimating, budgeting and control Project Quality Management • Quality planning • Performing quality assurance • Conducting quality control Project Communication Management • Communication planning • Performance reporting • Managing stakeholders Project Risk Management • Risk identification • Qualitative and quantitative risk analysis • Risk monitoring and control Project Procurement Management • Planning the purchase and contracting • Contract administration and closure Project Human Resource Management Professional Responsibility • Code of conduct • Legal, ethical and professional behavior Practice Exam of 100 Questions SCHEDULE Oct. 12-14. . . . New York, NY . . . . . . . 6590-DLN-00067 Nov. 18-20 . . . Arlington, VA . . . . . . . 6590-DLN-00070 Nov. 18-20 . . . New York, NY . . . . . . . 6590-DLN-00071 Dec. 14-16. . . . New York, NY . . . . . . . 6590-DLN-00073 Feb. 22-24. . . . New York, NY . . . . . . . 6590-DLN-00074 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. ˛ A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 4th Edition by PMI® (a $69.95 value). ˛ PMP: Project Management Professional Study Guide, 4th Edition by Kim Heldman (a $59.99 value). Free Books—Required Reading AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools FACULTY SPOTLIGHT* Robert Smith has more than 20 years’ experience with information systems, technical consulting, training and proj- ect management. Much of his work has been as a project management mentor, wherein he helps managers successfully apply mechanistic, behavioral and leadership skills. *This seminar is also taught by other project management experts. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). Nov. 2-5, 2009, Mon.-Thurs. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 6590-DLN-00086 Feb. 1-4, 2010, Mon.-Thurs. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 6590-DLN-00087 1.2 CEUs/12 PDUs/$2,095/AMA Members $1,895 VIRTUAL SEMINAR SCHEDULE VIRTUAL SEMINAR Can’t get away from the office? Also available as a The AMA Guarantee Retake the course free within six months if you don’t pass the PMP certification exam. No substitute courses or transfers. 18 PDUs < TOC >
  • 8. 6 American Management Association 1-800-262-9699 www.amanet.org BEYOND PROJECT MANAGEMENTINTERMEDIATE Managing Projects Using Microsoft® Project SEMINAR #6550 Become a more efficient project man- ager by learning to use this powerful tool. At AMA’s MS Project seminar, you’ll not only get intensive, hands-on training on using this popular software, you’ll also get expert instruction from an experienced project man- ager on how to turn its powerful features into time-saving, stress-reducing, productivity boosting benefits for your projects. Bring your laptop, roll up your sleeves and get ready for two full days of practical exercises, examples and demonstrations from your course leader. BENEFITS OF ATTENDING • Expand your ability to use MS Project for planning capabilities • Perform techniques yourself with your instructor’s help • Practice using Microsoft Project on simulated real-life projects • Enhance your ability to continuously monitor and control your project using a dynamic schedule • Develop an integrated project plan including realistic scope, schedules, budgets and risks • Walk away with templates you can use immediately • Return to work with a job aid and sample project cases WHO SHOULD ATTEND Project managers who understand the princi- ples of project management or who have suc- cessfully completed a training program on project management basics who now want to learn to manage projects with a software tool. You should be proficient in the use of other Windows-based software before coming to this course. Note: Bring a laptop loaded with Microsoft® Office Project Standard or Professional 2007. The seminar leader will use Microsoft® Office Project Professional 2007. TOPICS COVERED Establishing Your Workplace • Personalize your project data file • Overview of features of the system Creating a Project File • Create a new project • Set the parameters for your project • Set calendars Entering Project Data • Develop a Work Breakdown Structure (WBS) • Transition tasks within WBS • Insert phrases into a project file that contains only WPs • Set the percentage of effort Optimizing for Time • Enter the project durations • Insert tasks • Use summary tasks • Optimize the preliminary plan Optimizing for Resource Usage • Associate resources with work packages • Optimize your resource pool Controlling the Project • Set dependencies: mandatory, discretionary and external • Add lag and lead time to a dependency • Establish and update the baseline • Enter actuals • Analyze change • Report progress Discussing Advanced Topics • Use earned value reporting • Apply the leveling Gantt features • Share resources • Create schedule buffers • Accommodate resource hammocks SCHEDULE Nov. 16-17 . . . Chicago, IL . . . . . . . . . 6550-DLN-00048 Dec. 14-15. . . . New York, NY . . . . . . . 6550-DLN-00046 Feb. 11-12. . . . Atlanta, GA. . . . . . . . . 6550-DLN-00047 2 days/1.2 CEUs $1,645/AMA Members $1,495 AMA Members save $150. FACULTY SPOTLIGHT* Denise Brown, PMP employs innovative techniques and established methodology to guide clients through the difficult stages of goal defini- tion and planning to achieve timely and cost-effective proj- ect management results. *This seminar is also taught by other project management experts. 12 PDUs AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). < TOC >
  • 9. BEYOND PROJECT MANAGEMENTINTERMEDIATE 7All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org Project Scope and Requirements Management SEMINAR #6586 Manage project stakeholders and requirements to deliver satisfying solutions to the customer. Eighty percent of project failures can be traced back to the scope definition process—includ- ing poor stakeholder analysis and project sponsor management. The result—common pitfalls such as project scope creep, lack of alignment with business objectives and unsat- isfied customers. Combining lectures, discussions, exercises and case studies, this course shows you how to achieve the key success factors—gathering requirements and creating specs and securing an adequate budget and other resources. BENEFITS OF ATTENDING • Gain the tools, techniques and templates to manage project scope and requirements • Identify project stakeholders and involve them in documenting their product or process requirements • Get commitment on deliverables, schedules and resources • Manage changes to the project scope and define the “known unknowns” • Gain early agreement on project scope to avoid scope creep—or anticipate and manage the associated risks • Achieve increased customer satisfaction with effective execution of the project and its deliverables WHO SHOULD ATTEND Project and program managers, directors and sponsors, as well as PMO managers, team leaders and business analysts. Attendees should have formal basic project management training. TOPICS COVERED The Project Life Cycle and the Scope Management Process • Where does scope management fit in the project life cycle • Product scope and life cycle and their relationship to the project • Why scope management is critical to project success • The project as a change management process: critical success factors • Role, responsibilities and relationships of the project sponsor and PM to the project team members • The organization’s culture, history and external environment • Organizational policies/procedures as they pertain to scope planning and management • Aligning the project with organizational goals, strategy and measures of success Developing the Business Case: Preliminary Scope Statement • Developing high-level project objectives • Requirements gathering techniques • Constraints • Assumptions and risks • Exclusions to the business case • Expected return/benefit to the organization and customer • Analyzing and negotiating user needs to develop preliminary requirements Project Scope Planning and Verification • Organizational policies and procedures: design guidelines, etc. • Project scope management plan • Developing and analyzing the work breakdown structure • Processes for converting needs to requirements • Converting customer requirements into product specifications Project Scope Definition • Validating project requirements with stakeholders: project review • Validating product requirements with customers: product reviews, prototyping, peer reviews, benchmarking Project Scope Control • Developing the scope control plan: project documentation • Configuration management system: product documentation Project Closure • Obtaining formal acceptance by the project stakeholders: project reviews including final performance reporting and lessons learned • Obtaining formal acceptance by the customer: inspection, trial runs, product performance feedback, interviews, satisfaction surveys • Project and contract closure SCHEDULE Nov. 12-13 . . . San Francisco, CA . . . . 6586-DLN-00044 Feb. 18-19. . . . Chicago, IL . . . . . . . . . 6586-DLN-00045 2 days/1.2 CEUs $1,995/AMA Members $1,795 AMA Members save $200. FACULTY SPOTLIGHT* Jerry K. Okeson, Ph.D. is an experienced engineer who has had a rich variety of technical assignments as both a researcher and project man- ager during his 35-year pro- fessional career. Dr. Okeson currently prepares case studies of recent major R&D projects for DuPont to aid in improving execution of future projects. *This seminar is also taught by other project management experts. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). 12 PDUs < TOC >
  • 10. 8 American Management Association 1-800-262-9699 www.amanet.org INTERMEDIATE Project Team Leadership Building Commitment Through Superior Communication SEMINAR #6585 Keep your team highly motivated through enhanced leadership skills— and create better project results. At this seminar, you’ll master the skills that can help you build team commitment, increase productivity and create a more predictable project environment. BENEFITS OF ATTENDING • Achieve team consensus and resolve conflicts to keep the team on track • Communicate effectively throughout the project life cycle • Turn a confused, floundering team into a committed, high-performing one • Achieve better results through clear, open and honest communication • Become a more effective project leader, resulting in increased productivity, efficiency and profitability WHO SHOULD ATTEND Project and program managers, directors and team leaders. TOPICS COVERED Why the Need for Project Management? • Traditional vs. “new” management • Insights into project failure and success How to Create More Project Successes • Overview of leadership strategies — Creating vision — Determining strategy — Establishing credibility and trust • Exclusions to the business case — Flexible leadership style — Exceptional communication and interpersonal skills — Negotiations and conflict resolution Communications Skills: Ins and Outs • How to increase communication accuracy — Perception checks — Listening — Constructive feedback • Methods of communication — Spoken — Nonspoken • Barriers to effective communication Understanding Team Dynamics • Determining your leadership style • Team structure and development • What’s unique about project teams • Undercurrents in project team dynamics • Conflict management • Successful project team behaviors Communication During the Project Definition and Planning Phase • The communications triangle • Creating the project plan • Creating a communications plan • Delegation — Why project managers don’t delegate — Benefits of delegation — How to delegate well • Managing effective meetings — The use of ground rules — Consensus and how to reach it — Assessing the group dynamics Communication During Project Implementation and Closure • Developing your team — Channels of communication — Assessing group dynamics — Handling disruptive behaviors • When crisis hits — Managing through conflict — Using the project control room — Getting outside facilitators • Performance reporting — Status reports — Reporting tools and techniques Negotiating Agreements • A project manager’s sources of power • Stages of negotiation • The project manager’s influencing style • Common mistakes in negotiating • Metrics and facts Summary on Building Commitment and Creating Project Successes • What good project managers do • Ways to build commitment and create success: checklist • Action planning SCHEDULE Oct. 19-21. . . . Atlanta, GA. . . . . . . . . 6585-DLN-00100 Nov. 16-18 . . . Chicago, IL . . . . . . . . . 6585-DLN-00098 Nov. 18-20 . . . San Francisco, CA . . . . 6585-DLN-00097 Dec. 14-16. . . . New York, NY . . . . . . . 6585-DLN-00099 3 days/1.8 CEUs $2,195/AMA Members $1,995 AMA Members save $200. 18 PDUs FACULTY SPOTLIGHT* Mary Hubbard Lewis, Ed.D. designs and delivers training programs nationally and internationally to adults in corporate, academic and government settings. Her expertise is in strategic plan- ning, meeting facilitation and team development with such Fortune 500 clients as: AT&T, Cisco, Coca-Cola, DuPont, Frito-Lay, Honda, IBM, InterContinental Hotels Group, Lockheed Martin, Lucent Technologies, Pfizer, UPS and Wachovia Bank. *This seminar is also taught by other project management experts. AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). < TOC >
  • 11. 9All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org INTERMEDIATE Project Cost Management Estimating, Budgeting and Earned Value Analysis SEMINAR #6552 Cost overruns average about 56% of original budgets!* It’s the last thing you need during volatile economic times. Some of the culprits: Poor estimates. Unrealistic budgets. ROI falling short of expectations. Just plain poor financial management. Sound familiar? The good news is that AMA has created a practical, hands-on seminar that gives you a better understanding of the cost management aspect of project work. Learn how to apply proven methods, tools and techniques to pre- pare estimates, develop and monitor budgets, manage cash flow and use earned value analysis (EVA) to ensure that the project’s ROI is achieved. *Source: The Standish Group, CHAOS Study Research, 2004 Third Quarter Findings BENEFITS OF ATTENDING • Understand enterprise financial management concepts and how they apply to projects • Apply the business tools of NPV, IRR, payback period and benefit/cost ratio to evaluate projects • Provide improved cost estimates and ROI calculations • Manage the budget throughout the project life cycle to achieve your ROI • Expertly apply EVA concepts • Identify potential financial risks and learn how to implement contingencies • Accurately forecast project cost performance by calculating cost/schedule variances WHO SHOULD ATTEND Project/program/PMO managers, business ana- lysts in a project team and finance and senior managers who need to understand how the finance and project functions impact each other. Note: A laptop with Microsoft Excel® is required. TOPICS COVERED Project Cost Management Overview • Why cost management is crucial to project management • Overview: project evaluation; cost estimating, budgeting and control; integration with other project processes Evaluating Projects in Terms of a Cost/Benefit Analysis • Determining high-level budget estimates and constraints • Using analogous or parametric estimating techniques • How the time value of money works • Financial analysis techniques for projects • Case study: computing cash flows for different projects using both manual methods and software Project Cost Estimating • The five rules of estimating • Using the responsibility assignment matrix (RAM) to assign responsibility for estimates • Developing estimates using the WBS, scope statement, historical records for similar projects, organizational policies and industry guidelines • Identifying and assessing internal and external human and physical resources needed and available for the project • Collecting and verifying cost estimates • Case study: estimating project costs Project Budgeting • Developing a cost management plan • Project cost management and risk planning • Allocating cost estimates to project tasks • Associating cost estimates to the organizational chart of accounts • Developing the project cost baseline for managing performance • Case study: developing a project budget and cost baseline Managing Project Cash Flows and Controlling Costs Using Earned Value Analysis (EVA) • Forecasting project cash flows and timing cash requests • Using a cost change control system and project plan integration • Using standard project cost management: actual against budget for variance analysis • The concept of EVA • Using EVA in monitoring and controlling project costs • Choosing your method based on your company’s capabilities • Analyzing cost behaviors and managing project costs • Project closure: documenting lessons learned • Case study: controlling costs with a project cost baseline SCHEDULE Nov. 16-17 . . . Chicago, IL . . . . . . . . . 6552-DLN-00027 2 days/1.2 CEUs $1,995/AMA Members $1,795 AMA Members save $200. FACULTY SPOTLIGHT* Emil J. Smith, PMP is a certified Project Management Professional and a professional project management instructor with nearly 20 years of Fortune 500 IT management experience. He holds a B.S. in Computer Science from Kean University, an M.S. in Technology Management from Stevens Institute of Technology and a Six Sigma Green Belt from Villanova University. *This seminar is also taught by other project management experts. 12 PDUs AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). < TOC >
  • 12. 10 American Management Association 1-800-262-9699 www.amanet.org BEYOND PROJECT MANAGEMENTINTERMEDIATE Best Practices for the Multi-Project Manager SEMINAR #6523 Ace multiple-project assignments by balancing time and resources. This updated seminar provides you with exam- ples of best practices within the profession. Learn how to develop a culture for consistent, standardized MPM practices…utilize proven metrics for MPM performance…rethink business processes…and implement innovative techniques for successful completion of multiple projects. BENEFITS OF ATTENDING • Align work and projects with the strategic direction of the organization • Keep projects on track and on budget • Reduce risk and conflict • Increase productivity • Set and maintain priorities • Improve your communication throughout the organization • Increase your team’s effectiveness and efficiency WHO SHOULD ATTEND This seminar is designed for project and pro- gram directors and managers who are work- ing on multiple projects simultaneously; department heads and senior managers who are balancing projects with their normal work; and anyone who is trying to balance resources across multiple projects. TOPICS COVERED Primary Concepts for Multi-Project Management • Objectives of project management and of program management • Characteristics of best practices • Multi-project management environments… and the tools and practices required for success • Setting objectives Establishing an Environment for Success • Organizational considerations and the structures that support MPM • The Program Management Office • Steering committees • Gate review teams How the Program Management Office Relates to Managing Multiple Projects • The purpose of the PMO: communicate, control and report • Defining and managing inter-project coordination points • Multi-project resource leveling • Developing project managers • Program/portfolio reporting • Providing support functions • Constructing a PMO: staffing and responsibilities, the PMO Charter The Project Management Business Process • Business process basics: an overview • Core concepts of improvement: the need for a business process • The Motorola CGISS business process • Finding the sources of improvement… other conditions for improvement • The project management business process: gate reviews…process reviews Management by Metrics • Characteristics of successful metrics • Sources of metrics • Collecting and reporting on the data • Establishing a baseline and target goals • Multi-project applications of earned value • Earned value applied to a single project or program • Root cause analysis using earned value • Applying the balanced scorecard to MPM Innovative Techniques • Queuing theory basics • The great project conundrum • The theory of constraints • Multi-project (program) critical path • Resource-constrained multiple projects • Project throttling using the theory of constraints • Scatter analysis…scatter factor basics • Medium and long-range resource planning • Resource utilization in a multi-project environment Summary: Achieving Best Practices in Multi-Project Management • Consistency in PM practices • Cultural characteristics needed for MPM • Organizational responsibility • Metrics and facts SCHEDULE Oct. 12-14. . . . Arlington, VA . . . . . . . 6523-DLN-00256 Oct. 14-16. . . . Chicago, IL . . . . . . . . . 6523-DLN-00253 Nov. 30-Dec. 2. San Francisco, CA . . . . 6523-DLN-00255 Dec. 14-16. . . . New York, NY . . . . . . . 6523-DLN-00257 Feb. 8-10. . . . . New York, NY . . . . . . . 6523-DLN-00258 3 days/1.8 CEUs $2,195/AMA Members $1,995 AMA Members save $200. FACULTY SPOTLIGHT* Joseph Heagney provides a wide range of management learning solutions to clients including KPMG Peat Marwick LLP, Federal Express and Estée Lauder. A trained educator, Mr. Heagney is an adjunct professor with the World Trade Institute/Dowling College, New York, on both the graduate and undergraduate level. He currently teaches multiple Executive MBA Programs. *This seminar is also taught by other project management experts. 18 PDUs AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). < TOC >
  • 13. BEYOND PROJECT MANAGEMENTOF RELATED INTEREST 11All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org Process Management: Applying Process Mapping to Analyze and Improve Your Operation SEMINAR #6531 You can develop the best business strategy and hire the best talent— and still fail because of ineffective process implementation. Before you can make changes or improvements, you have to understand the “as-is” state of your business processes. This seminar provides you with proven tools to successfully implement process management improvements, including process mapping techniques…documentation of standard operating procedures…and value- added vs. non-value-added activity analysis. BENEFITS OF ATTENDING • Thoroughly assess your processes and improve performance • Identify and manage bottlenecks to enhance workflow and increase productivity • Determine if non-value-added operations should be outsourced or eliminated • Know where excess levels of inventories can be reduced or eliminated • Achieve more realistic and effective scheduling based on process lead-time data WHO SHOULD ATTEND Senior and mid-level managers, industrial engineers, IT and manufacturing executives. TOPICS COVERED Critical Success Factors for Process Improvement Projects • Management support • Organization’s willingness to accept new ideas • Specific scope of improvement project • Current, complete and accurate process details • Clearly identified responsibilities of the process owner Process Issues • Business process elements • Measuring and controlling process performance • Typical business processes: customer order entry…order fulfillment… material acquisition…logistics Using Project Management Techniques to Improve Processes • Project management tools: Work Breakdown Structure (WBS)…time and priority focus…resource management tracking and managing deliverables… performance measurement and reporting • Determining the current (as is) state of a process • Determining the desired (to be) process: value-added vs. non-value-added activities…setting improvement goals… specifying process inputs, outputs and desired performance…determining relationship requirements • Preparing new process SOPs (Standard Operating Procedures) Process Mapping: Collecting the Data • Process improvement options • Determining the scope of the process to be improved • Mapping techniques • The process flowchart • Typical software tools used for preparing process drawings Analyzing the Data and Selecting Desired Process Improvements • Selecting non-value-added activities for improvement • Ranking non-value-added activities from very wasteful to mildly wasteful • Eliminating waste and redundancy • Improving process flexibility Why Standard Operating Procedures Are Important The Role of Information in Process Management • Determining what to measure for performance tracking • Maintaining data accuracy • Assuring SOPs are followed • Establishing appropriate measurements, reports and report timing • Further reducing wastes that can’t be totally eliminated Cultural and Organizational Issues • Can the organizational structure support the new improvement processes? • Changing worker behaviors to support the process change strategy • Addressing control issues • Changing pay and reward practices to support a process focus in the organization SCHEDULE Oct. 28-30. . . . Arlington, VA . . . . . . . 6531-DLN-00116 Jan. 27-29 . . . . New York, NY . . . . . . . 6531-DLN-00125 Feb. 17-19. . . . Arlington, VA . . . . . . . 6531-DLN-00126 3 days/1.8 CEUs $2,195/AMA Members $1,995 AMA Members save $200. FACULTY SPOTLIGHT* Larry Saunders, PMP has been a mentor to government and industry managers in project management, business process improvement, organi- zational change management, quality assurance and perform- ance management for over 40 years. He has been actively engaged in management training for over 10 years and has authored and taught courses worldwide in project management, quality management, risk management, team build- ing, Activity-Based Costing, Six Sigma and a host of other subjects. *This seminar is also taught by other project management experts. 18 PDUs AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). < TOC >
  • 14. 12 American Management Association 1-800-262-9699 www.amanet.org OF RELATED INTEREST Business Analysis Fundamentals SEMINAR #6101 Identify and implement the best solu- tions for your organization’s projects. Every year, companies devote huge expendi- tures to implementing systems for achieving their crucial projects—and end up wasting that money because they’ve chosen the wrong system. That’s why the field of business analy- sis is growing so rapidly: it prevents such costly mistakes by helping organizations effectively define and complete projects to deliver the right solutions to all stakeholders. The business analyst acts as an intermediary between the business and technical communi- ties, analyzing business needs and developing plans to implement the appropriate projects. Using the well-defined business analysis frame- work found in the Business Analysis Body of Knowledge (BABOK® ), this course provides an overview of the foundation skills required to perform this key project role. Covering six areas of the BABOK® , it can also be an important first step towards passing the Certified Business Analysis Professional (CBAP™) Exam. Acquiring this critical knowledge through this hands-on seminar can help ensure that you and your company choose and implement the right solutions for all future projects and initiatives. BENEFITS OF ATTENDING • Learn the foundational skills, knowledge and competencies of a business analyst as specified in the BABOK® • Understand the business analyst strategic and enterprise analysis role • Determine project scope • Prepare a business case, initial risk assessment and decision package • Learn the foundational skills in requirements planning and management • Explore foundational techniques for collecting requirements from stakeholders involved in a project • Develop and specify requirements that can be successfully implemented by a project team • Ensure stakeholders have a shared understanding of the requirements and how they will be implemented • Learn basic solution assessment and validation skills WHO SHOULD ATTEND Systems analysts, business analysts, require- ments analysts, business process owners, developers, software engineers, project managers, project analysts, project leaders. TOPICS COVERED Understanding Fundamentals of the Business Analysis Profession • Exploring the International Institute of Business Analysis (IIBA™) BABOK® and how it can be used • Comparing project manager and business analyst roles • Navigating the essential BABOK® road map • Identifying and prioritizing skills/knowledge necessary for a proficient business analyst The Business Analyst’s Role in Enterprise Analysis • Creating and maintaining the business architecture • Determining the project scope • Preparing the business case • Conducting the initial risk assessment • Preparing the decision package • Selecting and prioritizing projects • Reviewing possible secondary activities: feasibility studies, project launch, value management and tracking project benefits Requirements Planning and Management • Identifying and documenting team roles and responsibilities • Identifying, describing and categorizing stakeholders • Dividing work among a business analyst team • Identifying requirements and risks and how to manage risk • Determining planning considerations beginning with four key areas • Selecting requirements activities for each BABOK® knowledge area • Estimating requirements activities • Measuring and reporting on requirements activity • Managing scope and requirements change Collecting Requirements from Project Stakeholders (Requirements Elicitation) • Understanding requirements process iteration • Determining elicitation deliverables • Reviewing 10 common techniques and comparing advantages/disadvantages Requirements Analysis and Documentation • Structuring requirements packages • Creating the business domain model • Analyzing user, functional and quality-of- service requirements • Determining assumptions, constraints and requirements attributes • Documenting, validating and verifying requirements • Reviewing data behavior modeling techniques • Reviewing process/flow modeling techniques • Building and maintaining issue and task lists Ensuring Stakeholders Have a Shared Understanding of the Requirements • Creating a requirements communication plan • Managing requirements conflicts • Creating a requirements package • Conducting a requirements presentation • Conducting a formal requirements review • Obtaining requirements signoff Solution Assessment and Validation • Developing alternate solutions • Evaluating technology options • Facilitating selection of a solution and ensuring usability • Supporting quality assurance and implementation • Communicating solution impacts • Posting implementation review and assessment SCHEDULE Oct. 5-7. . . . . . Chicago, IL . . . . . . . . . 6101-DLN-00007 Nov. 16-18 . . . San Francisco, CA . . . . 6101-DLN-00009 Feb. 24-26. . . . New York, NY . . . . . . . 6101-DLN-00008 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. IIBA is a trademark owned by the International Institute of Business Analysis. CBAP is a certification mark owned by the International Institute of Business Analysis. BABOK and the Business Analysis Body of Knowledge are registered trademarks owned by the International Institute of Business Analysis. 18 PDUs AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). < TOC >
  • 15. 13All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org OF RELATED INTEREST Successfully Managing People SEMINAR #2295 Be the catalyst that motivates your team to heightened productivity. Utilizing the principles of Emotional Intelligence and other innovative approaches, this seminar will help you identify the best methods for deal- ing with difficult people and adjust your styles to complement the culture of your work group. BENEFITS OF ATTENDING • Motivate and direct the people you rely on • Get more done by delegating • Learn to negotiate people and work issues • Respond effectively to difficult people and poor performers and turn them into team players • Win the cooperation of everyone in the organization through influence, emotional intelligence and awareness of personal style • Build on your leadership skills and your personal and professional satisfaction in your job WHO SHOULD ATTEND Everyone with management responsibilities whose success depends on clear communica- tion, a cooperative attitude and a commitment to shared goals. TOPICS COVERED The Experience of Being a Manager • How to get people to want to do what they’re supposed to do Values • The source of values and their impact on work life • How values can have productive and nonproductive results Personal Styles: DISC (Dominance, Influence, Compliance, Steadiness) Profile • Determine your own personal style profile • Use behavioral clues to determine others’ personal styles and work more effectively with them Motivation • The important factors in motivation and their impact on behaviors • How to tailor your motivational efforts to individual employees and different situations Dealing with Difficult People • Use active listening to gain information and understand employees’ perspectives • Effectively apply positive and corrective feedback • Use appropriate values alignment when dealing with difficult employees Conflict • The dimensions of conflict management • Identify your preferred conflict-resolution styles • Analyze conflict-management techniques Delegation • Different delegation styles • Determine the appropriate delegation strategies for employees and situations Organizational Culture and Subculture • Explore the assumptions that impact your team’s thinking and actions • Identify and build on the strengths of your team’s culture Emotional Intelligence (EI) • Components of EI and self-assessment • Develop an EI improvement strategy Ethical Leadership • Identify your group’s values • Your vision for ethical leadership Action Planning FACULTY SPOTLIGHT* Michael Kammerdiener has been a training and organiza- tion development consultant for 20 years, specializing in supervisory, management and leadership training; intercul- tural orientation and adapta- tion; change management; problem solving and decision making and team effectiveness. Mr. Kammerdiener has worked as a contributing consultant in a diverse number of corporate systems and has delivered training and consult- ing services overseas in Central Europe, Africa, the Caribbean, the Central Pacific, Central America and Western Asia. Prior to that, he served as both director of overseas staff train- ing and a training specialist in the Office of Staging for the Peace Corps. *This seminar is also taught by other project management experts. AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools SCHEDULE Sept. 30-Oct. 2. Chicago, IL . . . . . . . . . 2295-DLN-01320 Oct. 5-7. . . . . . New York, NY . . . . . . . 2295-DLN-01321 Oct. 7-9. . . . . . San Francisco, CA . . . . 2295-DLN-01322 Oct. 14-16. . . . Arlington, VA . . . . . . . 2295-DLN-01323 Oct. 14-16. . . . Lake Buena Vista, FL . . 2295-DLN-01324 Oct. 19-21. . . . Morristown, NJ . . . . . . 2295-DLN-01325 Oct. 21-23. . . . Anaheim, CA. . . . . . . . 2295-DLN-01326 Oct. 26-28. . . . Dallas, TX . . . . . . . . . . 2295-DLN-01327 Nov. 2-4 . . . . . Chicago, IL . . . . . . . . . 2295-DLN-01328 Nov. 4-6 . . . . . Atlanta, GA. . . . . . . . . 2295-DLN-01329 Nov. 4-6 . . . . . Boston, MA. . . . . . . . . 2295-DLN-01335 Nov. 9-11 . . . . New York, NY . . . . . . . 2295-DLN-01331 Nov. 11-13 . . . Houston, TX . . . . . . . . 2295-DLN-01332 Nov. 11-13 . . . San Francisco, CA . . . . 2295-DLN-01333 Nov. 16-18 . . . Arlington, VA . . . . . . . 2295-DLN-01334 Nov. 30-Dec. 2. Dallas, TX . . . . . . . . . . 2295-DLN-01336 Dec. 2-4. . . . . . Chicago, IL . . . . . . . . . 2295-DLN-01337 Dec. 2-4. . . . . . New York, NY . . . . . . . 2295-DLN-01338 Dec. 7-9. . . . . . Atlanta, GA. . . . . . . . . 2295-DLN-01339 Dec. 9-11. . . . . Philadelphia, PA . . . . . 2295-DLN-01341 Dec. 14-16. . . . San Francisco, CA . . . . 2295-DLN-01342 Jan. 11-13 . . . . New York, NY . . . . . . . 2295-DLN-01343 Jan. 13-15 . . . . San Francisco, CA . . . . 2295-DLN-01344 Jan. 20-22 . . . . Scottsdale, AZ . . . . . . . 2295-DLN-01346 Jan. 27-29 . . . . Arlington, VA . . . . . . . 2295-DLN-01347 Feb. 1-3. . . . . . Atlanta, GA. . . . . . . . . 2295-DLN-01348 Feb. 3-5. . . . . . Chicago, IL . . . . . . . . . 2295-DLN-01349 Feb. 8-10. . . . . San Francisco, CA . . . . 2295-DLN-01350 Feb. 10-12. . . . New York, NY . . . . . . . 2295-DLN-01351 Feb. 17-19. . . . Dallas, TX . . . . . . . . . . 2295-DLN-01352 Feb. 22-24. . . . Seattle, WA. . . . . . . . . 2295-DLN-01358 3 days/1.8 CEUs $2,195/AMA Members $1,995 AMA Members save $200. This course qualifies for 450 Core/Elective Credits towards your CFE designation. Oct. 5-26, 2009, Mon. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2295-DLN-01408 Jan. 4-25, 2010, Mon. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2295-DLN-01409 1.2 CEUs/$2,195/AMA Members $1,995 VIRTUAL SEMINAR SCHEDULE VIRTUAL SEMINAR Can’t get away from the office? Also available as a < TOC >
  • 16. 14 American Management Association 1-800-262-9699 www.amanet.org BEYOND PROJECT MANAGEMENTOF RELATED INTEREST Making the Transition from Staff Member to Supervisor SEMINAR #2243 Effectively and smoothly manage the change in your role and your responsibilities. This seminar will prepare you for a complete change of responsibilities and help you plan for the challenges ahead. You’ll come away with a better understanding of what your boss, peers, staff and company expect from you. The invaluable set of tools in this seminar will prepare you to assume that all-important first supervisory role with greater confidence and success. BENEFITS OF ATTENDING • Understand your new role—from your perspective and that of your boss, peers and subordinates • Establish a presence and build credibility • Flex your individual style with ease • Delegate tasks to others, focusing on clear quality standards • Implement a feedback system • Tailor training to individual employees • Understand what motivates peers, employees and superiors • Gain awareness of basic laws and regulations as they apply to performance reviews, including EOE and ADA • Gain techniques and strategies to manage your time and schedule your workload WHO SHOULD ATTEND Newly promoted supervisors with less than one year of experience. TOPICS COVERED • Letting go of your former role, avoiding challenges and pitfalls • Defining your personal behavioral style and building better work relationships • Setting goals for yourself and others, delegating and creating SMART goals • Giving/receiving feedback, support, correction and coaching • Training your employees and understanding adult learning styles • Managing, prioritizing and protecting your time SCHEDULE Oct. 1-2 . . . . . . . . . San Francisco, CA. . . . . . 2243-DLN-00685 Oct. 15-16 . . . . . . . New York, NY . . . . . . . . 2243-DLN-00686 Oct. 19-20 . . . . . . . Arlington, VA . . . . . . . . . 2243-DLN-00687 Oct. 26-27 . . . . . . . Atlanta, GA . . . . . . . . . . 2243-DLN-00688 Nov. 2-3 . . . . . . . . San Francisco, CA. . . . . . 2243-DLN-00689 Nov. 5-6 . . . . . . . . New York, NY . . . . . . . . 2243-DLN-00690 Nov. 9-10 . . . . . . . Boston, MA . . . . . . . . . . 2243-DLN-00691 Nov. 9-10 . . . . . . . Chicago, IL. . . . . . . . . . . 2243-DLN-00692 Nov. 12-13 . . . . . . Arlington, VA . . . . . . . . . 2243-DLN-00693 Nov. 30-Dec. 1. . . . Garden Grove, CA . . . . . 2243-DLN-00694 Dec. 3-4. . . . . . . . . New York, NY . . . . . . . . 2243-DLN-00695 Dec. 7-8. . . . . . . . . Chicago, IL. . . . . . . . . . . 2243-DLN-00696 Dec. 7-8. . . . . . . . . Houston, TX . . . . . . . . . . 2243-DLN-00697 For a complete list of dates and locations, visit www.amanet.org 2 days/1.2 CEUs $1,795/AMA Members $1,595 AMA Members save $200. AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools Are you ready for what’s ahead? You have always wanted to make a difference in your company. You need the skills— understanding your business, managing change, communicating strategically, leading, working in teams and juggling your new assignments with current responsibilities. This powerful seminar helps you prepare…initiate…and successfully adapt your style to the challenges ahead. BENEFITS OF ATTENDING • Feel confident when asked to “step up to the plate” with new projects outside your regular work activities • Take your skills and potential to new heights with proven-in- action “get-ahead” strategies • Understand your role in today’s new workplace…and gain the new skills and competencies required for success • Meet the rising pressure from tight budgets and lean organizations • Map out a plan of action to enhance your efficiency and your value to your organization WHO SHOULD ATTEND Anyone interested in developing the skills necessary to improve their performance in order to grow within their organization. TOPICS COVERED • Define the master competencies for performance excellence • Review and apply relevant analytical thinking and problem-solving skills • Recognize internal and external factors that impact your business • Identify your communication style and understand how to flex to others’ communication preferences • How to juggle new assignments and current responsibilities • Apply proactive planning and organizing skills to avoid unnecessary chaos • Analyze when and how to step up to leadership within the team environment SCHEDULE Oct. 8-9 . . . . . . . . . Las Vegas, NV . . . . . . . . 2132-DLN-00163 Oct. 12-13 . . . . . . . New York, NY . . . . . . . . 2132-DLN-00162 Nov. 2-3 . . . . . . . . San Francisco, CA. . . . . . 2132-DLN-00168 Nov. 12-13 . . . . . . New York, NY . . . . . . . . 2132-DLN-00164 Nov. 16-17 . . . . . . Atlanta, GA . . . . . . . . . . 2132-DLN-00165 Nov. 30-Dec. 1. . . . Chicago, IL. . . . . . . . . . . 2132-DLN-00166 Dec. 3-4. . . . . . . . . Arlington, VA . . . . . . . . . 2132-DLN-00167 Dec. 10-11. . . . . . . New York, NY . . . . . . . . 2132-DLN-00169 Feb. 8-9. . . . . . . . . New York, NY . . . . . . . . 2132-DLN-00170 Feb. 18-19. . . . . . . San Francisco, CA. . . . . . 2132-DLN-00171 2 days/1.2 CEUs $1,645/AMA Members $1,495 AMA Members save $150. Taking on Greater Responsibility: Step-Up Skills for Nonmanagers SEMINAR #2132 < TOC >
  • 17. 15All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org BEYOND PROJECT MANAGEMENTOF RELATED INTEREST When it comes to new product development, it can be a long haul from concept to profitability. Here’s where you’ll learn methods to get maximum mileage from market research, strategies for breakthrough ideas and tactics for innova- tive product development. BENEFITS OF ATTENDING • Understand the eight critical keys to success • Define objectives and strategies for your new product program • Analyze from a financial perspective • Bring innovation to market quickly • Effectively handle product testing and launch issues • Use market research to identify profitable new markets • Successfully manage your team WHO SHOULD ATTEND Professionals with six months to five years of new product devel- opment experience, managers of new product planning and development; corporate planners; R&D directors and managers; project managers and directors and specialists in new product design; product managers; marketing vice presidents, directors and managers. TOPICS COVERED • How to generate ideas for new products • Surveying your competition • Determining if new products are in line with overall corporate strategy and with your current portfolio • Conducting small-scale tests to eliminate unprofitable ideas • Techniques of market testing • Developing a market-driven business plan • The team approach to managing new products • Managing the product life cycle: the launching process and evaluating market performance results NOTE: Attendees should have two years of marketing experience. SCHEDULE Oct. 14-16 . . . . . . . Chicago, IL. . . . . . . . . . . 4259-DLN-00335 Nov. 30-Dec. 2. . . . New York, NY . . . . . . . . 4259-DLN-00331 Feb. 22-24. . . . . . . San Francisco, CA. . . . . . 4259-DLN-00336 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. Planning and Developing New Products SEMINAR #4259 Get the skills and knowledge to accomplish what so many others don’t—the successful implementation of strategic goals. This “learn by doing” seminar will give you a multi-faceted arsenal of resources to help ensure costly and risky strategic initiatives do succeed—especially during these tough eco- nomic times. You’ll apply the skills you learn to the development of your own flexible and achievable blueprint for the execution of your strategic plan. And, by accessing exclusive post-seminar virtual ses- sions, you’ll be able to apply these processes on an ongoing basis. BENEFITS OF ATTENDING • Apply 12 steps of execution to your own strategic initiative • Break large, long-term strategic plans into smaller, achievable projects and initiatives • Develop the skills needed to gain and sustain support by working effectively across organizational boundaries • Get tools and techniques for measuring and managing execution and sustained mobilization • Leave with a well-developed and focused plan for successful strategy execution WHO SHOULD ATTEND Experienced team leaders, supervisors, managers and executives who need to successfully execute their part of larger scope, mission-critical strategic initiatives. TOPICS COVERED • Designing a strategic execution goal for a successful outcome • Using the “strategy testing process” to gain input and support • Creating a compelling kickoff and driving a strategic plan through tracking controls • Following up to ensure compliance with commitments to a strategic initiative plan • Identifying key lessons from how a strategic initiative was implemented EXTRA Two weeks before your seminar, you will receive a pre-work assignment. You will need to identify a strategic initiative you have responsibility for executing, meet with your manager to clarify the project specifications and complete the Strategic Initiative Summary Worksheet. You will receive a complimentary copy of Execution Plain and Simple: Twelve Steps to Achieving Any Goal on Time and on Budget, by Robert A. Neiman when you attend, as well as a flash drive loaded with templates and worksheets to assist in measuring your implementation back at your job. SCHEDULE Oct. 7-9 . . . . . . . . . New York, NY . . . . . . . . 2209-DLN-00020 Nov. 2-4 . . . . . . . . Chicago, IL. . . . . . . . . . . 2209-DLN-00019 Dec. 2-4. . . . . . . . . Arlington, VA . . . . . . . . . 2209-DLN-00018 3 days/1.8 CEUs $2,445/AMA Members $2,195 AMA Members save $250. Strategy Execution Getting It Done SEMINAR #2209 < TOC >
  • 18. BEYOND PROJECT MANAGEMENTOF RELATED INTEREST 16 American Management Association 1-800-262-9699 www.amanet.org Strategic Planning SEMINAR #2526 Develop the best strategies to support your company’s goals. This course is designed to combine proven-by- practice methods with new insights and ideas from a wide range of current strategic think- ing. Gain a wider perspective of management practice through breakout sessions, exercises and case applications. Bring your strategic dilemmas to this program and get direction on analytical and organizational approaches. BENEFITS OF ATTENDING • Identify strategies in order to develop a unique competitive advantage • Learn key analytical and conceptual approaches to expand your understanding of the marketplace • Align your organization with your strategic planning goals by integrating strategy, objectives, metrics and performance • Identify evolving strategic patterns and generate ideas on how they can be applied to your organization • Incorporate customer needs into the strategic plan • Use a case study to examine the strategic planning process in detail • Recognize how the actions of customers, competitors and your own company determine the outcomes in your markets • Determine the best approach to effectively implement your strategy WHO SHOULD ATTEND Executives, division leaders and other senior managers involved in the formation and implementation of strategy. TOPICS COVERED Strategic Planning Principles • Determining a frame of reference for strategic planning concepts • Schools of thought in strategic planning • The evolution of strategy An Overview of the Planning Process • Basic elements of strategic planning • Developing and managing the strategy formation process Understanding Your Organization’s Mission • Your organization’s core values • Creating a mission statement for your organization Assessing the External Environment • Identifying macro and micro factors • Responding to changes in the environment • The I/P (Importance/Performance) matrix as a competitive tool Understanding Your Internal Environment • How to become a high performing organization • Financial elements of developing strategy Formulating a Strategy • Data synthesis • SWOT analysis Competitive Strategy • Defining your competitive advantage • The product/industry/life cycle curve • Understanding mega patterns Ensuring Strategic Alignment • Creating organizational accountability • How to translate the grand design into strategy execution Strategy Execution • Key building blocks • Learning the three core processes • Understanding resource allocation and strategy formation A Planning Process • Determining the best processes for your business SCHEDULE Oct. 5-7. . . . . . New York, NY . . . . . . . 2526-DLN-00963 Oct. 12-14. . . . Las Vegas, NV. . . . . . . 2526-DLN-00964 Nov. 4-6 . . . . . San Francisco, CA . . . . 2526-DLN-00965 Nov. 11-13 . . . Chicago, IL . . . . . . . . . 2526-DLN-00966 Nov. 30-Dec. 2. New York, NY . . . . . . . 2526-DLN-00967 Dec. 14-16. . . . Arlington, VA . . . . . . . 2526-DLN-00968 Feb. 3-5. . . . . . New York, NY . . . . . . . 2526-DLN-00969 Feb. 22-24. . . . Chicago, IL . . . . . . . . . 2526-DLN-00970 3 days/1.8 CEUs $2,445/AMA Members $2,195 AMA Members save $250. FACULTY SPOTLIGHT* Ed Barrows has over 20 years of hands-on experience in strategic planning, strategy execution and performance improvement. He has worked in a variety of professional services positions with Deloitte, GE Capital, PricewaterhouseCoopers and, most recently, Balanced Scorecard Collaborative/Palladium Group. He lectures at Babson College and Boston College, where he teaches operations management and strategic management, respectively. *This seminar is also taught by other strategy experts. Dec. 8-17, 2009, Tues. & Thurs. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2526-DLN-00984 Feb. 9-18, 2010, Tues. & Thurs. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2526-DLN-00985 1.2 CEUs/$2,445/AMA Members $2,195 VIRTUAL SEMINAR SCHEDULE VIRTUAL SEMINAR Can’t get away from the office? Also available as a < TOC >
  • 19. OF RELATED INTEREST 17All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org Use coaching to improve the effectiveness of individuals and teams. This seminar gives you a variety of coaching tools, techniques and best practices—from analyzing performance to creating a climate for effective coaching and learning—from giv- ing corrective feedback to handling difficult responses to coach- ing. You’ll leave this seminar more aware of your personal habits, styles and preferences in coaching through assessment, role-plays and exercises. BENEFITS OF ATTENDING • Confront difficult situations with confidence • Develop a team environment that fosters synergy • Reinforce the behavior and motivation of peak performers • Turn around disruptive behavior • Build the trust and rapport necessary for effective coaching • Learn to listen with an empathetic ear and encourage open two-way communication WHO SHOULD ATTEND Team leaders, managers and executives. TOPICS COVERED • What leaders do and why they need to be coaches • Obstacles to coaching: the three-part coaching process • Creating a climate of trust and confidence • Sustaining trust when you confront poor performance • How to be confident in the face of a difficult challenge • Guiding a dialogue on performance • The delegation process, signs of poor delegation and difficulties • Why leader-coaches must be teachers and trainers: six learning styles • Guiding the development of a performance improvement plan SCHEDULE Oct. 5-7 . . . . . . . . . Chicago, IL. . . . . . . . . . . 2506-DLN-00181 Nov. 9-11 . . . . . . . Las Vegas, NV . . . . . . . . 2506-DLN-00183 Nov. 16-18 . . . . . . Arlington, VA . . . . . . . . . 2506-DLN-00184 Dec. 7-9. . . . . . . . . New York, NY . . . . . . . . 2506-DLN-00185 3 days/1.8 CEUs $2,445/AMA Members $2,195 AMA Members save $250. Coaching: A Strategic Tool for Effective Leadership SEMINAR #2506 AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools You want to become a leader, but are you ready to take that step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs. This course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. BENEFITS OF ATTENDING • Discover your unique leadership style • Determine which leadership attributes you already possess • Find out what people expect and respect in a leader • Refine your leadership skills in gaining and using power and influence positively • Learn how to motivate a team, including “difficult” people • Protect yourself against the pitfalls of intra-organizational politics WHO SHOULD ATTEND Any manager who has potential for a leadership role or is about to take on a new leadership assignment. TOPICS COVERED • Is there a leader in you? • What do leaders talk about? • What is your leadership image? • How can you build your influence and power? • How can you develop key relationships? • How should you handle organizational politics? • How can you motivate people? • Approach the first day, week, month and year of leadership SCHEDULE Oct. 1-2 . . . . . . . . . San Francisco, CA. . . . . . 2536-DLN-00427 Oct. 5-6 . . . . . . . . . Chicago, IL. . . . . . . . . . . 2536-DLN-00428 Oct. 8-9 . . . . . . . . . Arlington, VA . . . . . . . . . 2536-DLN-00429 Oct. 15-16 . . . . . . . New York, NY . . . . . . . . 2536-DLN-00430 Nov. 2-3 . . . . . . . . Dallas, TX. . . . . . . . . . . . 2536-DLN-00440 Nov. 9-10 . . . . . . . Atlanta, GA . . . . . . . . . . 2536-DLN-00434 Nov. 12-13 . . . . . . New York, NY . . . . . . . . 2536-DLN-00435 Nov. 16-17 . . . . . . Los Angeles, CA . . . . . . . 2536-DLN-00436 Dec. 7-8. . . . . . . . . Chicago, IL. . . . . . . . . . . 2536-DLN-00439 Dec. 10-11. . . . . . . New York, NY . . . . . . . . 2536-DLN-00441 For a complete list of dates and locations, visit www.amanet.org 2 days/1.2 CEUs $2,095/AMA Members $1,895 AMA Members save $200. Preparing for Leadership What It Takes to Take the Lead SEMINAR #2536 This program has been approved for 18 recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org PHR ® •SPHR® •GP HR ® HR Certification Inst itute™ Approved Provider Mar. 15-24, 2010, Mon. & Wed. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2536-DLN-00484 1.2 CEUs/$2,095/AMA Members $1,895 VIRTUAL SEMINAR SCHEDULE VIRTUAL SEMINAR Can’t get away from the office? Also available as a < TOC >
  • 20. 18 American Management Association 1-800-262-9699 www.amanet.org 18 PDUs Getting Results Without Authority SEMINAR #2532 Sept. 30-Oct. 2. Houston, TX . . . . . . . . 2532-DLN-00628 Oct. 5-7. . . . . . Atlanta, GA. . . . . . . . . 2532-DLN-00595 Oct. 7-9. . . . . . San Francisco, CA . . . . 2532-DLN-00596 Oct. 12-14. . . . New York, NY . . . . . . . 2532-DLN-00597 Oct. 19-21. . . . Arlington, VA . . . . . . . 2532-DLN-00598 Oct. 21-23. . . . Chicago, IL . . . . . . . . . 2532-DLN-00599 Nov. 2-4 . . . . . Philadelphia, PA . . . . . 2532-DLN-00601 Nov. 4-6 . . . . . Boston, MA. . . . . . . . . 2532-DLN-00605 Nov. 9-11 . . . . New York, NY . . . . . . . 2532-DLN-00602 Nov. 9-11 . . . . San Francisco, CA . . . . 2532-DLN-00603 Nov. 11-13 . . . Arlington, VA . . . . . . . 2532-DLN-00629 Nov. 11-13 . . . Chicago, IL . . . . . . . . . 2532-DLN-00604 Nov. 16-18 . . . Lake Buena Vista, FL . . 2532-DLN-00606 Nov. 30-Dec. 2. San Francisco, CA . . . . 2532-DLN-00608 Dec. 2-4. . . . . . Chicago, IL . . . . . . . . . 2532-DLN-00609 Dec. 2-4. . . . . . Morristown, NJ . . . . . . 2532-DLN-00610 Dec. 7-9. . . . . . Arlington, VA . . . . . . . 2532-DLN-00611 Dec. 7-9. . . . . . Houston, TX . . . . . . . . 2532-DLN-00612 Dec. 14-16. . . . Atlanta, GA. . . . . . . . . 2532-DLN-00613 Dec. 14-16. . . . New York, NY . . . . . . . 2532-DLN-00614 Jan. 13-15 . . . . New York, NY . . . . . . . 2532-DLN-00616 Jan. 25-27 . . . . Arlington, VA . . . . . . . 2532-DLN-00615 Feb. 3-5. . . . . . Chicago, IL . . . . . . . . . 2532-DLN-00617 Feb. 8-10. . . . . Atlanta, GA. . . . . . . . . 2532-DLN-00618 Feb. 10-12. . . . Dallas, TX . . . . . . . . . . 2532-DLN-00630 Feb. 22-24. . . . Philadelphia, PA . . . . . 2532-DLN-00620 3 days/1.8 CEUs $2,195/AMA Members $1,995 AMA Members save $200. Winning respect and cultivating influ- ence and cooperation are absolutely essential to career success. The ability to adapt quickly and work with any- one to achieve desired results is crucial—espe- cially when you don’t have immediate authority to command their cooperation. At this seminar, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation. Learn how to build your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process)…adapt behavior patterns that build credibility…persuade with a framework of dis- covery, preparation and dialogue…master the key components of negotiation. You’ll practice influencing techniques and enhance your learn- ing with videos, exercises, assessment tools and group discussions. BENEFITS OF ATTENDING • Establish or regain credibility so you can begin to influence • Effectively use your power base to persuade others • Understand the person you’re trying to influence—and persuade through give-and-take • Develop and grow relationships within your organization and beyond • Create a collaborative work environment for faster, better results • Let work styles and communication differences work for, not against, you • Successfully sell your ideas and implement change • Achieve trust and give-and-take relationships up, down and across the organization • Project self-confidence without being pushy • Adapt your style to the person or situation you’re dealing with • Identify various negotiating techniques that promote win-win outcomes WHO SHOULD ATTEND Managers, supervisors, team leaders, project managers and office professionals who need to get work done through others—or anyone who needs to convince another person to buy into an idea or follow up on a request. TOPICS COVERED Personal Power • Understand your personal power • Personal power behaviors • Your power relative to the other person • Influence strategies • Commitment Model: why commitment from others doesn’t happen by chance Reciprocity and Relationships: The First Step in the Influence Process • Mental model of influence • Reciprocity assessment and case study • Principles of reciprocity • Build relationships • Create partnerships Personal Preferences • Linkages between personal styles and reciprocity, relationship, partnership • Style indicator and interpretation tool • Blind spots in your self-knowledge • The negative attribution cycle Persuasion • Key components of persuasion: discovery, preparation, dialogue • The need to adjust to different audiences • Understand the world of the other person • The role of investment and risk in persuasion • Achieve credibility • Manage stakeholders • Reach a common goal • Sell your position by providing evidence • Best form of communication: listening, questioning When Conflict Comes Between You and Your Desired Results • Approaches to conflict resolution • Conflict activity • Give and receive feedback • Use a win-win mindset Get Better Results from Negotiation • Power, information, timing and approach • Basic principles of negotiation • Various steps in negotiation • Final negotiation activity Develop an Action Plan FACULTY SPOTLIGHT* Patricia Pippert specializes in designing and facilitating pro- grams in the areas of personal and organizational develop- ment. Working with her clients all the way from needs assess- ment through design/delivery and evaluation, she has also designed customized programs in writing, conflict management, team build- ing and communication styles. Ms. Pippert holds an MA in Organizational Management. *This seminar is also taught by other communication experts. SCHEDULE AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI). BEYOND PROJECT MANAGEMENTOF RELATED INTEREST AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools < TOC >
  • 21. 19All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org BEYOND PROJECT MANAGEMENTOF RELATED INTEREST Time Management SEMINAR #2233 Get more of the right things done. Do you… • Find yourself overloaded with work? • Feel so stretched to the limit you can’t set priorities? • Exhaust yourself daily without accomplishing your goals? If you’re doing more and enjoying it less, it’s time to make real choices about how and when to spend your time. This seminar gives you the tools to find a balance, achieve your goals and be more effective and productive. BENEFITS OF ATTENDING • Set and accomplish goals • Create priorities and establish realistic boundaries • Recognize and deal with time-wasters • Improve concentration and efficiency • Break indecision and procrastination habits • Use technology to help manage time • Create and recharge positive energy WHO SHOULD ATTEND Business professionals who want greater con- trol of their time, management style and life. TOPICS COVERED Time Management. Self-Management • Shifting focus from managing time to managing self • Identifying personal time-wasters • Creating personal Time Mastery Plan Planning for Success • Using a robust planning process • Defining goals; establishing important and valid priorities • Creating a realistic and productive schedule Concentration, Focus and Organization • Creating productive and efficient routines to support core goals • Organizing and managing work environment • Identifying ways to deal with self distractions and interruptions Managing Technology • Increasing productivity by using technology efficiently • Selecting the right form of communication • Identifying ways to manage e-mail Creating Boundaries and Balance • Prioritizing and choosing activities to balance life and work • Creating personal “no” script SCHEDULE Oct. 1-2. . . . . . New York, NY . . . . . . . 2233-DLN-01184 Oct. 1-2. . . . . . San Francisco, CA . . . . 2233-DLN-01185 Oct. 12-13. . . . Arlington, VA . . . . . . . 2233-DLN-01186 Oct. 15-16. . . . Parsippany, NJ. . . . . . . 2233-DLN-01188 Oct. 22-23. . . . Chicago, IL . . . . . . . . . 2233-DLN-01189 Nov. 2-3 . . . . . New York, NY . . . . . . . 2233-DLN-01190 Nov. 5-6 . . . . . San Francisco, CA . . . . 2233-DLN-01191 Nov. 9-10 . . . . Boston, MA. . . . . . . . . 2233-DLN-01192 Nov. 9-10 . . . . Chicago, IL . . . . . . . . . 2233-DLN-01193 Nov. 12-13 . . . Arlington, VA . . . . . . . 2233-DLN-01194 Nov. 16-17 . . . Atlanta, GA. . . . . . . . . 2233-DLN-01195 Nov. 30-Dec. 1. Houston, TX . . . . . . . . 2233-DLN-01196 Dec. 3-4. . . . . . Arlington, VA . . . . . . . 2233-DLN-01197 Dec. 3-4. . . . . . San Francisco, CA . . . . 2233-DLN-01198 Dec. 7-8. . . . . . New York, NY . . . . . . . 2233-DLN-01200 Dec. 10-11. . . . Atlanta, GA. . . . . . . . . 2233-DLN-01201 Dec. 14-15. . . . Chicago, IL . . . . . . . . . 2233-DLN-01202 Jan. 4-5 . . . . . . New York, NY . . . . . . . 2233-DLN-01203 Jan. 11-12 . . . . Chicago, IL . . . . . . . . . 2233-DLN-01205 Jan. 14-15 . . . . Arlington, VA . . . . . . . 2233-DLN-01206 Feb. 1-2. . . . . . San Francisco, CA . . . . 2233-DLN-01207 Feb. 4-5. . . . . . Atlanta, GA. . . . . . . . . 2233-DLN-01208 Feb. 8-9. . . . . . New York, NY . . . . . . . 2233-DLN-01209 Feb. 11-12. . . . Chicago, IL . . . . . . . . . 2233-DLN-01210 2 days/1.2 CEUs $1,895/AMA Members $1,695 AMA Members save $200. FACULTY SPOTLIGHT* David Melvin specializes in the development of individuals and teams by identifying chal- lenges and offering solutions to the challenges they face in changing times. In his work as facilitator, coach, mentor and trainer, he has provided work- shops on time management, teamwork and leadership as well as project management and strategic planning. *This seminar is also taught by other management experts. The bad news is time flies. The good news is you’re the pilot.” — Michael Alshuler ‘‘ AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools Oct. 5-28, 2009, Mon. & Wed. 12-1:30 pm ET (8 sessions) . . . . . . . . . . . . 2233-DLN-01250 Jan. 11-Feb. 3, 2010, Mon. & Wed. 12-1:30 pm ET (8 sessions) . . . . . . . . . . . . 2233-DLN-01251 1.2 CEUs/$1,895/AMA Members $1,695 VIRTUAL SEMINAR SCHEDULE VIRTUAL SEMINAR Can’t get away from the office? Also available as a < TOC >
  • 22. 20 American Management Association 1-800-262-9699 www.amanet.org OF RELATED INTEREST Present your ideas with conviction, control and self- confidence—and without fear. Unstable economic times can mean fast and frequently unexpected organizational changes, greater responsibilities and new projects and initiatives. You’ll gain the specific skills and direction you need to become comfortable with your own presentation style. Most importantly, you’ll learn how to present by presenting. BENEFITS OF ATTENDING • Tailor your presentation to your audience • Use relaxation techniques to overcome nervousness • Learn how to project your voice and use pauses to dramatize your point • Expertly handle difficult questions and challenging situations • Communicate with clarity and conviction WHO SHOULD ATTEND Anyone who needs to give presentations, speak in front of groups or sell ideas to others and has little or no presentation experience. TOPICS COVERED • Balancing verbal and nonverbal messages • Developing and organizing presentation content • Preparing to give the presentation • Using visual aids and support materials • Handling questions from the audience • Managing the presentation environment EXTRA Your presentations will be recorded for playback and review. See for yourself what comes across to an audience. It’s a great way to get instant feedback and helpful recommendations. This recording is yours to keep. SCHEDULE Oct. 5-7 . . . . . . . . . Arlington, VA . . . . . . . . . 2519-DLN-01145 Oct. 12-14 . . . . . . . New York, NY . . . . . . . . 2519-DLN-01146 Oct. 19-21 . . . . . . . San Francisco, CA. . . . . . 2519-DLN-01147 Oct. 26-28 . . . . . . . Atlanta, GA . . . . . . . . . . 2519-DLN-01150 Nov. 2-4 . . . . . . . . Arlington, VA . . . . . . . . . 2519-DLN-01148 Nov. 2-4 . . . . . . . . New York, NY . . . . . . . . 2519-DLN-01149 Nov. 11-13 . . . . . . Chicago, IL. . . . . . . . . . . 2519-DLN-01151 Dec. 2-4. . . . . . . . . Atlanta, GA . . . . . . . . . . 2519-DLN-01152 Dec. 9-11. . . . . . . . New York, NY . . . . . . . . 2519-DLN-01153 Dec. 9-11. . . . . . . . San Francisco, CA. . . . . . 2519-DLN-01154 Dec. 14-16. . . . . . . Chicago, IL. . . . . . . . . . . 2519-DLN-01155 Dec. 16-18. . . . . . . Arlington, VA . . . . . . . . . 2519-DLN-01156 Jan. 11-13 . . . . . . . New York, NY . . . . . . . . 2519-DLN-01157 Jan. 25-27 . . . . . . . Atlanta, GA . . . . . . . . . . 2519-DLN-01158 Feb. 3-5. . . . . . . . . Chicago, IL. . . . . . . . . . . 2519-DLN-01159 Feb. 3-5. . . . . . . . . San Francisco, CA. . . . . . 2519-DLN-01160 Feb. 17-19. . . . . . . New York, NY . . . . . . . . 2519-DLN-01161 Feb. 22-24. . . . . . . Arlington, VA . . . . . . . . . 2519-DLN-01162 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. Strategies for Developing Effective Presentation Skills SEMINAR #2519 Bring out the best in individual and team performance. Like a conductor, the facilitator must bring out the best in individ- ual players and orchestrate successful group efforts. It’s a role that demands exceptional interpersonal skills, keen observation, insight and tact. It can be learned only by doing. BENEFITS OF ATTENDING • Spark and enhance critical synergy and creative energy • Focus on the key facilitation skills of observation, diagnosis and intervention • Build consensus, handle conflict and keep meetings on track • Gain knowledge and skills you can apply to all group and meeting situations WHO SHOULD ATTEND This program is a basic course for managers who must facilitate results in meetings, group work or project teams…managers who have groups under their direction, as well as managers who work as internal consultants. TOPICS COVERED • Facilitation: an essential leadership skill for the 21st century • The effective facilitator defined • The facilitator’s most basic required information • How the facilitator facilitates • State of group development • Levels of group dynamics • Facilitator’s toolbox • Enhancements, advancements and reentry SCHEDULE Oct. 12-14 . . . . . . . Chicago, IL. . . . . . . . . . . 2578-DLN-00283 Nov. 9-11 . . . . . . . New York, NY . . . . . . . . 2578-DLN-00285 Dec. 7-9. . . . . . . . . Arlington, VA . . . . . . . . . 2578-DLN-00289 Feb. 17-19. . . . . . . New York, NY . . . . . . . . 2578-DLN-00290 3 days/1.8 CEUs $2,195/AMA Members $1,995 AMA Members save $200. The Effective Facilitator Maximizing Involvement and Results SEMINAR #2578 This program has been approved for 18 recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org PHR ® •SPHR® •GP HR ® HR Certification Inst itute™ Approved Provider < TOC >
  • 23. 21All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org BEYOND PROJECT MANAGEMENTOF RELATED INTEREST Do you have trouble entrusting your work to others? Are you frequently putting in overtime? If so, you may be working harder, but not smarter. This fast-paced, inten- sive one-day seminar gives you real-world practice in delegation strategies that will reduce your stress level, empower your staff and build team performance. Take this opportunity to pinpoint the right task, the right time and the right person to help you maximize productivity for you and your team. BENEFITS OF ATTENDING • Exhibit greater competence and confidence in assigning work and responsibilities • Foster greater teamwork, cooperation and collaboration through clear delineation of roles and authority • Prevent miscommunication when setting tasks and expectations • Influence team members to share your responsibilities • Empower and motivate staff to handle more difficult assignments WHO SHOULD ATTEND Managers, supervisors, project managers and team leaders who have direct reports or who work in a team environment. TOPICS COVERED • The repercussion of poor delegation on performance and how to avoid common mistakes • Delegation basics: what to assign, who to select, when to start, how to maintain control and give feedback • How to delegate to a group • R-A-M-P-S: memory aid for effective delegation • Communication issues, checkpoints and task-related support • How to overcome reluctance, resistance and lack of motivation • Delegating without authority: influencing strategies to persuade peers to take on additional responsibilities • Setting success milestones • Quality management and accountability • Control and follow-up procedures (without micromanaging) • How to recognize, reinforce and reward performance • Practice, role-play, case studies and script analysis SCHEDULE Oct. 19 . . . . . . . . . Atlanta, GA . . . . . . . . . . 2819-DLN-00090 Nov. 6 . . . . . . . . . . Chicago, IL. . . . . . . . . . . 2819-DLN-00088 Nov. 13 . . . . . . . . . Arlington, VA . . . . . . . . . 2819-DLN-00089 Dec. 7 . . . . . . . . . . San Francisco, CA. . . . . . 2819-DLN-00091 Dec. 10 . . . . . . . . . New York, NY . . . . . . . . 2819-DLN-00092 Feb. 18 . . . . . . . . . Chicago, IL. . . . . . . . . . . 2819-DLN-00094 Feb. 19 . . . . . . . . . Arlington, VA . . . . . . . . . 2819-DLN-00095 1 day/.6 CEU $1,245/AMA Members $1,095 AMA Members save $150. Delegation Boot Camp SEMINAR #2819 Communication Boot Camp SEMINAR #2210 Text messaging, e-mails and the Blackberry—there’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way? There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This intensive, skills-building “boot camp” will have you well on your way to developing the confidence, practical skills and capabilities you need to establish yourself in the business world—and keep moving ahead throughout your career. BENEFITS OF ATTENDING • Understand why effective communication is a “make or break” career competency • Identify the choices that drive the success or failure of any communication • Optimize existing skills while overcoming your limitations • Improve work relationships by reducing misunderstandings • Choose the most effective language to handle even the most difficult circumstances • Connect with people whose communication styles are different from your own WHO SHOULD ATTEND Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project man- agers and leadership-track administrative professionals. TOPICS COVERED • Identifying your communication style, strengths and limitations • Defining the characteristics of effective and ineffective communication, sending and listening skills • Empathizing to defuse emotionally charged situations • The four primary communication styles and accommodating the needs of each style • Using nonverbal communication to connect effectively with others • Structuring a discussion • Managing an interaction so that the discussion goals are achieved • Knowing the causes and effects of common communication breakdowns SCHEDULE Oct. 19-21 . . . . . . . Chicago, IL. . . . . . . . . . . 2210-DLN-00021 Nov. 11-13 . . . . . . New York, NY . . . . . . . . 2210-DLN-00022 Nov. 18-20 . . . . . . San Francisco, CA. . . . . . 2210-DLN-00023 Dec. 7-9. . . . . . . . . Arlington, VA . . . . . . . . . 2210-DLN-00024 Dec. 9-11. . . . . . . . Chicago, IL. . . . . . . . . . . 2210-DLN-00025 3 days/1.8 CEUs $2,095/AMA Members $1,895 AMA Members save $200. < TOC >
  • 24. 22 American Management Association 1-800-262-9699 www.amanet.org BEYOND PROJECT MANAGEMENTOF RELATED INTEREST AMA’s 5-Day “MBA” Workshop SEMINAR #2561 An intensive, high-level course on the essential elements of business. At this interactive learning experience, you’ll discover how various components of a busi- ness must be linked and integrated into a suc- cessful operation. You’ll gain a firm grasp of modern management practices. While this seminar is no substitute for a two- year MBA degree, you’ll come away with a solid framework of knowledge for making informed business decisions and the ability to identify the most effective business tools and strategies to help your company remain competitive. Each day you’ll discuss a key business topic and bring that subject to life through practical examples and case studies. BENEFITS OF ATTENDING • Recognize how all components of a business fit together and what it takes to be successful • Interpret financial statements and accurately assess the financial health of a business • Understand the economy and its impact on your business • Develop a business strategy that can sustain your competitive position • Speak the language of business and communicate effectively to any audience- level • Develop a winning organization and successfully manage people • Establish a network of business contacts WHO SHOULD ATTEND Anyone interested in obtaining an effective, broad-based overview of the functional areas often covered in university-level MBA programs. TOPICS COVERED Accounting Basics • Basic accounting and its impact on financial reporting • Financial statements: income statement, balance sheet, retained earnings statement, cash flow statements • The accounting process and annual report • How to evaluate financial statements: understand nonfinancial considerations, liquidity, leverage and profitability Case study: Sara Lee Finance Fundamentals • Performance measures and key indicators: Return on Net Assets (RONA), Economic Profit (EP), Weighted Average Cost of Capital (WACC) • How to improve business unit operating performance • Finance the business: leveraging, short- and long-term financing alternatives, equity financing Cost Analysis and Profit Planning • Fixed, variable and semi-variable costs • Break-even analysis and contribution margins • Cost allocations and reduce inefficiencies Capital Expenditures • Types of capital expenditure decisions • Calculate Net Present Value (NPV), Internal Rate of Return (IRR) and Profitability Index (PI) • Estimate project’s cash inflows and outflows • Exercise: discount cash flow Corporate Strategy • What is strategy? Understand relationship between vision, mission and strategy • Strategy formulation—the SWOT approach • Conceptual model for strategy development: cost leadership, differentiation and cost focus strategy • Analysis phase of the strategy development: examine competitive advantage, predict future trends, evaluate competitive position • The creation and selection process: generate strategy alternatives • How to use quantitative analysis to screen, evaluate and select strategies Marketing • The marketing mix and application: positioning, product/service, price, place/distribution channels, promotion • Guiding principles for effective marketing • Product and market development • Commoditization and product innovation Case study: Mercedes, Cadillac and Sara Lee Management • The basic functions of management • EI and leadership: lead employees toward organizational goals • How to motivate, increase morale and enhance productivity • Being a team leader and building effective teams • Performance management and conduct effective performance reviews • How to manage organizational change • The 7S Model: align skills, shared values, staff and other factors to support your organizational strategy and change The course agenda may be updated regularly as required. Note: This workshop does not award a degree. SCHEDULE Sept. 28-Oct. 2. Chicago, IL . . . . . . . . . 2561-DLN-00338 Oct. 5-9. . . . . . Atlanta, GA. . . . . . . . . 2561-DLN-00339 Oct. 12-16. . . . Boston, MA. . . . . . . . . 2561-DLN-00358 Oct. 26-30. . . . San Francisco, CA . . . . 2561-DLN-00341 Nov. 2-6 . . . . . Arlington, VA . . . . . . . 2561-DLN-00344 Nov. 9-13 . . . . New York, NY . . . . . . . 2561-DLN-00343 Nov. 16-20 . . . San Francisco, CA . . . . 2561-DLN-00345 Nov. 30-Dec. 4. Chicago, IL . . . . . . . . . 2561-DLN-00346 Dec. 7-11. . . . . Atlanta, GA. . . . . . . . . 2561-DLN-00347 Dec. 7-11. . . . . New York, NY . . . . . . . 2561-DLN-00348 Dec. 14-18. . . . San Francisco, CA . . . . 2561-DLN-00349 Jan. 11-15 . . . . New York, NY . . . . . . . 2561-DLN-00350 Jan. 18-22 . . . . San Francisco, CA . . . . 2561-DLN-00351 Feb. 1-5. . . . . . New York, NY . . . . . . . 2561-DLN-00353 Feb. 22-26. . . . Chicago, IL . . . . . . . . . 2561-DLN-00360 5 days/3.0 CEUs $3,445/AMA Members $3,095 AMA Members save $350. This course qualifies for 600 Core/ Elective Credits towards your CFE designation. < TOC >
  • 25. 23All AMA seminars are GSA approved and can be delivered on-site. 1-800-262-9699 www.amanet.org BEYOND PROJECT MANAGEMENTOF RELATED INTEREST Fundamentals of Finance and Accounting for Nonfinancial Managers SEMINAR #2218 Don’t let fear of finance set you back! Finance...for nonfinancial managers. It’s a topic you must understand—especially during challenging economic times when financial acumen is expected at every organizational level. From accruals to write-offs, from accounts receivable to working capital, this seminar shows you the concepts, techniques and tools that can help you speak the lan- guage and get a firm grasp of the numbers side of your job. To get ahead and stay ahead, today’s man- agers have to know how to justify a budget request…quantify their contributions to the company…and spot profit drains before they get out of hand. BENEFITS OF ATTENDING • Make better bottom-line decisions • Take initiatives that optimize results in line with short- and long-term goals • Remove the guesswork from your decision making • Cultivate proactive working relationships with financial professionals • Learn how to “think numbers” and translate various measures of performance into financial terms WHO SHOULD ATTEND This program is designed for nonfinancial managers in every functional area of responsi- bility, in all industry types, in both the public and private sectors. Whether you’re a vice president of manufacturing, marketing or engineering…an assistant accountant or attor- ney…a manager of human resources…a mar- keter or a CEO, you’ll learn how to master the “how-tos” of finance. TOPICS COVERED Learning the Accounting Process • Key finance terms • How transactions are recorded in the accounting system of an organization Understanding Generally Accepted Accounting Principles (GAAP) • What they are and how they affect your organization • Applying accounting conventions and guidelines Analyzing Financial Statements • Interpreting your company’s financial signals • Using the balance sheet to examine assets and liabilities Reading Annual Reports • How to determine the health of an organization • Understanding the footnote Implementing Analysis of Return On Investment (ROI) • Including the payback method and discounted cash flow methods such as net present value and internal rate of return • Working through practical exercises to ascertain how finance and accounting procedures impact business decisions Note: Please bring a calculator and a copy of your annual report (if available). SCHEDULE Sept. 30-Oct. 2. New York, NY . . . . . . . 2218-DLN-01630 Oct. 5-7. . . . . . Chicago, IL . . . . . . . . . 2218-DLN-01631 Oct. 7-9. . . . . . Atlanta, GA. . . . . . . . . 2218-DLN-01632 Oct. 7-9. . . . . . Riverside, CA. . . . . . . . 2218-DLN-01644 Oct. 12-14. . . . Lake Buena Vista, FL . . 2218-DLN-01673 Oct. 14-16. . . . Philadelphia, PA . . . . . 2218-DLN-01674 Oct. 19-21. . . . San Francisco, CA . . . . 2218-DLN-01675 Oct. 21-23. . . . Boston, MA. . . . . . . . . 2218-DLN-01635 Nov. 2-4 . . . . . Arlington, VA . . . . . . . 2218-DLN-01634 Nov. 2-4 . . . . . New York, NY . . . . . . . 2218-DLN-01638 Nov. 2-4 . . . . . San Francisco, CA . . . . 2218-DLN-01639 Nov. 4-6 . . . . . Atlanta, GA. . . . . . . . . 2218-DLN-01640 Nov. 4-6 . . . . . Houston, TX . . . . . . . . 2218-DLN-01641 Nov. 11-13 . . . Chicago, IL . . . . . . . . . 2218-DLN-01643 Nov. 18-20 . . . Morristown, NJ . . . . . . 2218-DLN-01676 Nov. 30-Dec. 2. Dallas, TX . . . . . . . . . . 2218-DLN-01645 Dec. 2-4. . . . . . Arlington, VA . . . . . . . 2218-DLN-01646 Dec. 2-4. . . . . . Boston, MA. . . . . . . . . 2218-DLN-01677 Dec. 7-9. . . . . . Chicago, IL . . . . . . . . . 2218-DLN-01648 Dec. 9-11. . . . . Atlanta, GA. . . . . . . . . 2218-DLN-01650 Dec. 14-16. . . . New York, NY . . . . . . . 2218-DLN-01651 Dec. 14-16. . . . San Francisco, CA . . . . 2218-DLN-01653 Jan. 11-13 . . . . Chicago, IL . . . . . . . . . 2218-DLN-01655 Jan. 13-15 . . . . New York, NY . . . . . . . 2218-DLN-01656 Jan. 20-22 . . . . Las Vegas, NV. . . . . . . 2218-DLN-01678 Jan. 27-29 . . . . Arlington, VA . . . . . . . 2218-DLN-01680 Feb. 3-5. . . . . . New York, NY . . . . . . . 2218-DLN-01660 Feb. 17-19. . . . Chicago, IL . . . . . . . . . 2218-DLN-01661 Feb. 17-19. . . . San Francisco, CA . . . . 2218-DLN-01662 Feb. 24-26. . . . Houston, TX . . . . . . . . 2218-DLN-01664 3 days/1.8 CEUs $2,195/AMA Members $1,995 AMA Members save $200. AN AMA BLENDED LEARNING SEMINAR A blend of dynamic live training and online tools This course qualifies for 450 Core/Elective Credits towards your CFE designation. This course qualifies for 18 PDHs in maintaining the EMCF (Engineering Management Certified Fundamentals) and EMCP (Engineering Management Certified Professionals) credential, as well as for “contact hours” that are required to apply to sit for the EMCF and EMCP Certification Examination. This program has been approved for 18 recertifi- cation credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org PHR ® •SPHR® •GP HR ® HR Certification Inst itute™ Approved Provider Give us three days—we’ll help you conquer your fear of finance. Oct. 6-27, 2009, Tues. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2218-DLN-01725 Jan. 5-26, 2010, Tues. 2-5 pm ET (4 sessions) . . . . . . . . . . . . 2218-DLN-01726 1.2 CEUs/$2,195/AMA Members $1,995 VIRTUAL SEMINAR SCHEDULE VIRTUAL SEMINAR Can’t get away from the office? Also available as a < TOC >
  • 26. WEB: www.amanet.org PHONE: 1-800-262-9699—8 am–7 pm, eastern time, Monday–Friday (TDD 1-800-736-3508) E-MAIL: customerservice@amanet.org FAX: 1-518-891-0368 MAIL: Return this registration form to American Management Association 600 AMA Way Saranac Lake, NY 12983-5534 Please register me for the following sessions: Seminar # __________________________________ Date __________________________________________________________________ Seminar # __________________________________ Date __________________________________________________________________ Seminar # __________________________________ Date __________________________________________________________________ Location __________________________________________________________________________________________________________ Name______________________________________ Title __________________________________________________________________ (Please print) Organization________________________________ Department ____________________________________________________________ (Please use full name) Street Address ______________________________________________________________________________________________________ City __________________________State ____________________ Zip+4 ____________________________________________________ Business Phone ( ) ______________________ Fax ( ) ____________________________________________________________ E-Mail Address______________________________________________________________________________________________________ (FOR ADDITIONAL REGISTRATIONS, PLEASE COPY THIS FORM.) PAYMENT OPTIONS Charge my: ■■ VISA ■■ MasterCard ■■ American Express ■■ Discover ■■ Carte Blanche ■■ VISA ■■ MasterCard ■■ Optima ■■ Diners Club SmartPay SmartPay CARD # ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ EXPIRATION DATE: Month _______ Year _______ Signature __________________________________________________________________________________________________________ Print Name (as shown on card) ________________________________________________________________________________________________________________________ ■■ Please check here if your credit card billing address is different from the address listed above. ■■ CHECK (MAKE PAYABLE TO AMA) ■■ BILL ME ■■ PO#_____________________________ PLEASE SEND ME: ■■ AMA Membership information. ■■ AMA’s Catalog of Seminars. ■■ Information about AMA’s On-Site capabilities. DLN/118944/8-09 5 EASY WAYS TO REGISTER REGISTRATION FORM IMPORTANT Please fill in the Priority Code shown on the mailing label. Registration fees. The full fee is payable at the time of registration. If payment is not issued at that time, you will be sent an invoice that is immediately payable upon receipt, unless other arrangements are made with AMA. All fees include the cost of seminar materials. Remember, this fee is tax-deductible (see Treas. Reg. 1.162-5). Please note: Registration fees and seminar schedules are subject to change without notice. Special hotel and car rental discounts. Visit www.amanet.org/travelinfo or call 1-800-262-9699 for the latest information. AMA does not discriminate in employment, admission to membership, or admission of speakers or registrants to its programs or activities on the basis of race, color, religion, gender, age, sexual orientation, disability, national or ethnic origin, veteran status or any other basis prohibited by state or local law. Transfer, cancellation and refund policy. You may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your seminar. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire seminar fee. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-800-262-9699. 24 American Management Association 1-800-262-9699 www.amanet.org BEYOND PROJECT MANAGEMENTOF RELATED INTEREST Project Management for Administrative Professionals SEMINAR #2298 Confidently take on the added pres- sure and challenges associated with projects—and get the job done right. Now you can get the skills that spell project success—scheduling, budgeting and planning. Learn how to conquer the project cycle and gain the confidence you need to take a project from conception to completion. BENEFITS OF ATTENDING • Learn the skills to plan, organize and control projects of any size • Organize and track all resources to maximize productivity • Anticipate problems or solve them as they arise • Manage time while juggling multiple projects with ongoing daily responsibilities • Gain the ability to exert influence without authority WHO SHOULD ATTEND Executive secretaries and assistants, adminis- trative assistants and support personnel, office managers, sales assistants and any administra- tive professional responsible for projects. TOPICS COVERED • Defining project management • Planning and controlling projects • Using basic project management tools • Meeting project objectives • Solving project problems effectively • Managing time and priorities • Learning from each project and tracking resources • Organizing effective project team meetings • Improving communication skills • Documenting project success and using your experience constructively in your career SCHEDULE Oct. 19-21. . . . New York, NY . . . . . . . 2298-DLN-00240 Nov. 2-4 . . . . . Arlington, VA . . . . . . . 2298-DLN-00241 Nov. 4-6 . . . . . Chicago, IL . . . . . . . . . 2298-DLN-00242 Dec. 7-9. . . . . . San Francisco, CA . . . . 2298-DLN-00243 Dec. 14-16. . . . New York, NY . . . . . . . 2298-DLN-00244 Feb. 8-10. . . . . New York, NY . . . . . . . 2298-DLN-00247 3 days/1.8 CEUs $1,795/AMA Members $1,595 AMA Members save $200. < TOC >
  • 27. *This offer is applicable to all U.S. seminars with a member price of $2,195 or less, or nonmember price of $2,445 or less. You may not use a Seminar Savings Pass to attend a Virtual Seminar. This offer may not be combined with other offers. Attendance at the seminars must be completed within 6 months of the purchase date. Prices are subject to change. Call 1-800-262-9699 to register now (mention offer code LCJQ). (You must register by October 31, 2009.) Project Management expertise—at your fingertips with these AMACOM bestsellers Agile Project Management Gary Chin With constantly changing requirements, project managers need to have speed, reflexes, intelligence, and the ability to respond to new demands. Agile Project Management gives readers the strategies they need to take charge of urgent projects that involve unique resources and elements of uncertainty. Filled with examples showing how to implement agile PM into all project situations, this book presents the ultimate method for achieving superior results in an accelerated and changing environment. 978-0-8144-7176-0-DLN . . . . . . . . . . . . . . $32.95 How to Manage Multiple Projects James Taylor A time-management book for the real world, where no one manages just one project anymore. Provides readers with proven methods and practical advice on crucial topics: • Time management • prioritizing • scheduling • working with teams • handling unexpected emergencies • and much more. 978-0-8144-7434-1-DLN . . . . . . . . . . . . . . $17.95 Maximizing Project Value Jeff Berman What’s more important than whether a project is on time or on budget? Whether it delivers value. This valuable guide offers a step-by- step plan you can use to establish the value of a project, identify value drivers and key performance metrics and then track and report them, organize a team for accountability, and much more. 978-0-8144-7382-5-DLN . . . . . . . . . . . . . .$19.95 Improving Your Project Management Skills Larry Richman The power of an American Management Association Project Management seminar—right in your hands. Based on one of the most popular of these renowned seminars, Improving Your Project Management Skills is both a practical reference for beginners and a handy refresher for seasoned professionals. The book covers all the major areas taught in the AMA seminar of the same name: defining project scope, planning and budgeting, scheduling, implementation, project closure, and more. 978-0-8144-0875-9-DLN . . . . . . . . . . . . . . $15.00 The AMA Handbook of Project Management, 2nd Edition Paul C. Dinsmore, Jeannette Cabanis-Brewin Winner of the 2007 PMI® David I. Cleland Project Management Literature Award. • The authoritative guide to project management... completely revised to meet the accelerating pace of today’s project environment. • Presents the critical concepts and theories that all project managers must master. • Divided into five sections covering: project management basics, project management history, organizational changes, cutting-edge topics, adapting project management techniques to work across multiple industries. 978-0-8144-7271-2-DLN . . . . . . . . . . . . . . $79.95 Visit www.amacombooks.org to see all of our Project Management titles. To order, please call 1-800-250-5308 and mention code DLN Make your training dollars go further by sending as many as 3 people to AMA seminars in a 6 month period. Share the learning and save up to 32%. 3seminars in 6months for only $4,995.* AMA’s Seminar Savings Pass. < TOC >
  • 28. Starting This Fall—AMA’s Virtual Seminars If you need a more flexible training option, take advantage of AMA’s new Virtual Seminars: • Live virtual format is interactive and user-friendly • Expert faculty and the high-quality you expect from AMA • Real-time online interaction with your course leader and fellow attendees provides true experiential learning • Enhance your career journey by building your skills— without taking time away from the office • Free USB headset and full customer support With only an internet connection and a browser, you can tap into AMA’s world-class training. Can’t make it to the classroom? AMA’s Virtual Seminars bring live training to your desktop. • Improving Your Project Management Skills: The Basics for Success #6503, p. 1 • AMA’s PMP Exam Prep Express #6590, p. 5 • Successfully Managing People #2295, p. 13 • Strategic Planning #2526, p. 16 • Preparing for Leadership: What It Takes to Take the Lead #2536, p. 17 • Time Management #2233, p. 19 • Fundamentals of Finance and Accounting for Nonfinancial Managers #2218, page 23 For more information visit www.amanet.org/virtual-seminars and for customized virtual solutions, call 1-800-262-9699 Look for this icon for AMA Seminars that are also offered in a live virtual format. < TOC >

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