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COVANSYS Cat 2.doc

  1. 1. Response to Iowa Department of General Services INVITATION TO QUALIFY # BD80200S102, Version 1.0 ISSUED June 8, 2001 FOR Information Technology Consulting Services and IT Staff Augmentations Service Category: Project Management - Original - October 30, 2001 Intended to be used by Iowa ITQ Issuing Officer: Ashley Super, Purchasing Agent III Iowa Department of General Services (DGS) Hoover STATE Office Building – Level A Des Moines, IA 50319-0105 Phone: 515-281-7073, Fax: 515-242-5974 E-mail: Ashley.Super@dgs.STATE.ia.us DGS Website: http://www.STATE.ia.us/government/dgs/index.html Submitted by: Covansys Corporation 1750 East Golf Road Schaumburg, IL 60173
  2. 2. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management TABLE OF CONTENTS MANDATORY AGREEMENT QUESTIONNAIRE ....................................................4 PROFESSIONAL / TECHNICAL QUESTIONNAIRE ..............................................6 - APPENDICIES - ....................................................................................................27 APPENDIX A – CLIENT REFERENCE SURVEYS STATEMENT..........................28 APPENDIX B – COST DATA SHEET ....................................................................31 APPENDIX C – NON-COLLUSION AFFIDAVIT.....................................................36 APPENDIX D – LOBBYING CERTIFICATION FORM............................................37 APPENDIX E – DEBARMENT, DELINQUENT, AND SUSPENSION STATUS ....38 APPENDIX F – REQUIRED SIGNATURE PAGE (SUBMIT TWO SIGNED ORIGINALS IN YOUR RESPONSE).......................................................................40 APPENDIX G –COVANSYS EXECUTIVE SUMMARY...........................................42 Unique Competencies and Services............................................................42 Public Sector Practice...................................................................................45 Clients.............................................................................................................46 Financial Stability..........................................................................................47 Accomplishments and Awards....................................................................48 APPENDIX H - COPY OF ITQ.................................................................................49 CONTINOUS............................................................................................................50 INVITATION TO QUALIFY......................................................................................50 PAGE 2 OF 106 10/30/01
  3. 3. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management FOR..........................................................................................................................50 Information Technology Consulting Services............................................50 and IT Staff Augmentations..........................................................................50 Five Year Multiple Award Contract..............................................................50 Iowa Department of Information Technology ............................................50 Table of Contents:...........................................................................................................................................52 Page.......................................................................................................................................................52 PAGE 3 OF 106 10/30/01
  4. 4. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Mandatory Agreement Questionnaire This section consists of Covansys responses to mandatory ITQ questions. 1. Do you agree that the contents of your proposal(s) will become part of any resulting ITQ and related POs and can not be held confidential? YES  NO ___ 2. Do you agree to submit one original of your proposal, together with two (2) copies and a electronic soft copy on diskette? YES  NO ___ 3. Will you include at least three (3) client references and agree you must attain acceptable scores from references for each service category you are attempting to qualify for? YES  NO ___ 4. Do you agree that you must maintain an acceptable rating by each agency you do work for in order to remain pre-qualified for each service category? YES  NO ___ 5. Do you agree to abide by agency specific requirements as outlined in section 1-25? YES  NO ___ 6. Do you agree that your response will remain valid for at least 120 business days and duration of ITQ and related POs? YES  NO ___ 7. Are you a TSB or do you currently have or have had a contracting role in three (3) projects for each of the categories you are attempting to qualify for? YES  NO ___ 8. Do you agree that if the STATE finds any part of your response to be false, you will be placed on temporary suspension from doing business with the STATE? YES  NO ___ PAGE 4 OF 106 10/30/01
  5. 5. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management 9. Do you accept the requirements stated in sections 1-19 and 1-21? YES  NO ___ 10. Will you provide all documents of proof of insurance as required by this ITQ and any related POs? YES  NO ___ 11. Are you aware that the STATE will conduct any and all background checks it deems necessary? YES  NO ___ COMPLETED BY _________________________________ Drew Lightner, Covansys PAGE 5 OF 106 10/30/01
  6. 6. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Professional / Technical Questionnaire 1. How do you intend to provide the resources required by this ITQ? Covansys has more than 2,800 IT professionals in the United States, and over 4,500 employees worldwide. Our ability to staff our projects and deliver services to our customers is enhanced by our local branch infrastructure, consisting of a geographically dispersed network of 25 U.S. branch offices. Our local branch infrastructure allows Covansys to act as a local partner, and enhances our ability to attract IT talent from a broad pool. Our consultants typically have a Bachelor’s or Master’s degree in Computer Science or another technical discipline. Covansys recruits and trains its consultants globally through our established domestic and international training program network. Consultants receive up to two months of training in software engineering techniques and key technologies at one of our U.S. training centers or one of our two overseas training centers in India. These centers are equipped with a variety of hardware, software, and development tools. Along with technical training, we provide our associates with business skills to enhance team building, diversity awareness, and key consulting skills such as presentation and communication training. Covansys has a very large pool of qualified staff. Acting as local partners, the Covansys team becomes an integral part of the client’s technology team, tapping into our collective experience and global resources to complete projects with skill, speed, and flexibility. That pool is further augmented by our off-site and offshore capabilities. A profile of staff and related support resource capabilities is provided below: Total number of Covansys Approximately 4,500 employees Local Covansys Staff Approximately 400 Major areas of competence Management Consulting for IT Support • Programs/Project Management • Strategic Systems/ IT Architecture Planning • Web Development and Planning • New Technology Deployment • Network Consulting • GIS • Process Engineering • Business Continuity and Event Management • Planning Application Development & Maintenance Support • E-Business • Client/Server Development • Data Warehouse • Outsourcing/Global Service Delivery PAGE 6 OF 106 10/30/01
  7. 7. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management • IT Inventory Management Tools and resources available to Project Management Methodologies support of key practice areas, • Covansys PM Methodology service focus areas and various • The Rational Unified Process (RUP) client initiatives • Booch Object-Oriented Methodology Added Value Staffing and Service Models • Rapid Team Deployment • Rapid Systems Deployment • Project Management Office Tools and Resources • Solution Centers (e.g. E-business, Data Warehouse) • Site and Staff Augmentation via Global Support and Delivery System (On-site, Off-site, Off-shore) • Rapid System Deployment Models • Best Practices Database Business Partner Service Offerings • Flexible Business Arrangements • Shares Best Practices Services • Solution Center Support • Preferred Customer Project Staffing • Added Value Resource Support While the ITQ explains that the State will request resumes as part of each RFP response, please be aware that Covansys is eager to provide to the State, upon your request, sample resumes to show the high-caliber business and technical expertise we have to help you. 2. Identify the SP contract administrator and describe the functions that person will perform. Below is the Covansys resource with primary responsibility for serving the State of Iowa. This person is accountable for ensuring that Covansys meets the State’s Information Technology needs. From a contract administrative standpoint, this individual will facilitate the resolution of budget, communication and other project related issues. Name: Drew Lightner Title: Director, Midwest Public Sector Practice Address: Covansys One Century Center 1750 East Golf Road Suite 1100 Schaumburg, IL 60173 Telephone: 847-969-3000 FAX: 847-969-6999 E-mail: dlightne@covansys.com PAGE 7 OF 106 10/30/01
  8. 8. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management 3. Describe how you plan on providing additional personnel if it becomes necessary to properly staff projects. Covansys has a very large pool of full time employees and in most cases can rely solely on this pool of resources to meet client needs. Projects are generally staffed from local branches, and will be augmented with other resources from any of the other 24 Covansys branches located in the U.S. Moreover, Covansys will offer the State the options of On-site, Off-site, and Off-shore solution delivery. All of these options will involve high-caliber Covansys-employed resources focused on providing the State with high-quality results. Additionally, Covansys will rely on business partners to ensure the clients’ needs will be met. Covansys’ business partners include Minority Business Enterprises and Women Business Enterprises. Furthermore, Covansys utilizes independent contractors to fill project staffing requirements as needed. 4. Describe your company's ability to uniquely address problems and issues related to the service category: Project Management Covansys believes that project management goes beyond managing the day-to-day activities of the Project Team. It involves monitoring and communicating the project’s status to the State, ensuring the timeliness and quality of deliverables, and identifying and resolving issues before the project is affected. Throughout our many years of integrated systems development and management, we have learned many things about what works and does not work in large-scale system integration. These lessons have been compiled into an extensive list of Best Practices that are shared across Covansys. We use Best Practices because they have been proven over and over in both public and private sector projects to be the right way to successfully manage a project. We think of our methodology as a guide or roadmap, helping us to plan and execute projects from conceptual thinking through to the implementation of solutions. Covansys has adopted the Project Management Institute (PMI) framework as the foundation for the Covansys Project Management Methodology. Covansys-PM methodology consists of the following nine high-level areas corresponding to the PMI framework. PAGE 8 OF 106 10/30/01
  9. 9. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Our most commonly used project management methodologies include the following: • RAPID Implementation for a Package Implementation Covansys’ Rapid Implementation Methodology is specifically designed to leverage the knowledge and experience inherently built into a Commercial Off The Shelf (COTS) application by using the package as a proven “starting” point for many of the activities associated with implementation. This approach acknowledges that prior implementations provide a valuable foundation and that as more implementations are achieved the success factors enhance the next implementation. The use of a package implementation methodology allows the Implementation Team to articulate the “client” side of the implementation with renewed focus on the customization of the application to meet the business requirements. The use of a standard life cycle approach may unnecessarily extend the implementation COTS-based projects. • Rational Unified Process (RUP) The Rational Unified ProcessTM (RUP) methodology is a leading e-business methodology from The Rational Software Corporation. RUP is a proven, flexible software development process that leverages development best practices across the organization and forms the basis for a common framework that encourages re-use of work and enables the development of client solutions faster. At the core of RUP is the use of an iterative approach, which organizes projects into workflows and phases, each consisting of one or more iterations. This methodology establishes early milestones and checkpoints with client involvement to assess project progress and determine direction and satisfaction. This can be accomplished through placement of completed components onto a web- PAGE 9 OF 106 10/30/01
  10. 10. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management enabled server for the client to review without having to travel for a meeting or demonstration. • Project Management Office (PMO) Covansys utilizes a unique and proven Project Management Office (PMO) support team. The PMO is an optional but recommended service that offer the advantages of access to senior consultants with extensive expertise in multiple critical areas and disciplines beneficial to State of Iowa. This includes rapid team and solution deployment, and the capability to more easily address unanticipated problems and opportunities. Furthermore, more effective project tracking and reporting is gained, in addition to the ability to more easily manage multiple projects with fewer resources, resulting in minimum staffing and start-up delays. 5. Describe your company's practices in adopting client policies and methods. Covansys is a worldwide provider of IT services to a diverse group of companies and organizations. We advise clients on strategic business and technology plans as well as develop and implement appropriate IT application solutions. Covansys’ policy is to partner with its clients to find the best possible solution to meet the client’s needs. Although Covansys has a wide range of tools and proven methodologies at its disposal, it is our practice to assess the client’s needs and customize or adapt those tools and methodologies that are most appropriate for the client environment and resources. Our company is flexible in working in client environments and within client policies and methods. Above all, Covansys focuses on the successful delivery of overall solutions for its client. For the following questions indicate in each area the extent of knowledge and training your company would be able to offer and whether your company would be able to provide performance with or without guidance, or could teach others. 6. List each type / brand of operating system/ communication system you are experienced with in each category below and make comments. a) Mainframes: Covansys has extensive knowledge and experience with the following mainframe platform: • OS/390 – MVS/ESA • Unisys Covansys has extensive knowledge and experience with the following mainframe development languages and tools: • CICS • Abend-aid PAGE 10 OF 106 10/30/01
  11. 11. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management • COBOL • ADABAS • Assembler • DB2/400 • Eztrieve • FOCUS • Fortran • IBM Mainframe Utilities • Quickjob • Intertest • Expeditor • ISPF • Fileaid • MQSeries • SAS • MQ Series Integrator, V2.0 • Crystal Reports • Teradata • Abend-aid • VSAM In this area, Covansys would be able to provide performance without guidance, and would be able to train others. b) Midrange / Minicomputer: Covansys has extensive knowledge and experience with the AS/400 and DEC/VAX platforms and the following midrange development languages: • CL/400 (Command Language) • COBOL/400 • Cool:2E • Cool:Plex • ILE/RPGLE • Jacada Software • Lansa Software • RPG • RPG400 • RPGIII/IV In this area, Covansys would be able to provide performance without guidance, and would be able to train others. c) Client / Server / Distributed Systems: • AIX/6000 • AIX/ESA • BSD • HPUX - Hewlett Packard Unix • Linux • Sun Solaris • Unix - General • VM • VMS In this area, Covansys would be able to provide performance without guidance, and would be able to train others. PAGE 11 OF 106 10/30/01
  12. 12. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management d) Desktop: • Apple Macintosh • DOS • OS/2 • Windows 2000 • Windows 9x • Windows NT • Windows XP In this area, Covansys would be able to provide performance without guidance, and would be able to train others. e) LAN: Covansys has extensive knowledge and experience with the following networking technologies: • ADSL • Konfig • Apache Web Server • LAN/WAN • ATM • Novell Implementations (Netware) • Banyan • OpNet • cc:Mail • Optical • Checkpoint • Raptor • Cisco PIX • SideWinder • DMZ Deployment and Construction • SMS (Systems Management Server) • Ethernet • SNA • FDDI • Sniffer • Firewall Deployment and Tuning • Sonet • Frame Relay • Sun SunNetManager • Gauntlet • Sun Web Server • General Security • TCP/IP • HP OpenView • Telephony • Index Server • Tivoli • ISDN • VPN In this area, Covansys would be able to provide performance without guidance, and would be able to train others. f) Languages and DBMS: I. Covansys has extensive knowledge and experience with the following development languages: • ADSO • Pascal • Assembler • Perl • Basic • PL/1 (Programming Language 1) PAGE 12 OF 106 10/30/01
  13. 13. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management • Btrieve • PowerBuilder • C • PRO IV • C# • Pro*C • C++ • Q-Script • COBOL • REXX • EJB (Enterprise Java Beans) • Servlet Programming • Excel • Shell Programming • Eztrieve • Smalltalk • Eztrieve Plus • SQL • Forte • SQR • Fortran • TCL/TK • Foxbase • Turbo C++ • FTP • VB Script • HTML • VB.Net • Java • Visual Basic • JAVA Development Kit • Visual C++ • JavaScript • Visual Fox Pro • JCL • Visual Interdev • JSP • Visual J++ • Korn Shell • WML • MICROFOCUS • XSL • Natural In this area, Covansys would be able to provide performance without guidance, and would be able to train others. II. Covansys also has extensive knowledge and experience with the following Database Management Systems: • Access (Microsoft) • FoxPro • CMMS • IBM DB2 • Dbase • IBM UDB • DB2, enterprise Edition • IDMS • DB2, Extended Enterprise Edition • IMS • DB2 Utilities • Informix • Essbase • Ingres • FileMaker • Lotus Domino • Filepro In this area, Covansys would be able to provide performance without guidance, and would be able to train others. 7. Describe your products / experience with Databases. Data Warehousing is a core service offering for Covansys. We have extensive experience with data modeling, data marts, and data mining, in both the public and private sector. Our proven data warehousing methodology utilizes a ‘Deliver short-term, Plan long-term’ approach. This PAGE 13 OF 106 10/30/01
  14. 14. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management iterative approach enables Covansys to deliver a data mart that is within the context of a critical business area, and allows managers to access information to find hidden relationships and make planning more effective. Covansys designs data warehouse solutions by: • Analyzing the client’s environment • Planning to ensure the solution is flexible and scalable • Designing a data model that accurately reflects the organization needs • Building a solution customized to deliver performance • Implementing solutions smoothly • Transferring knowledge to ensure on-going operation of the solution component Covansys provides our customers with an intelligent mix of industry and technical professionals that provides and aggregate base of knowledge to deliver a successful data management solution. Our database experience includes: a) Administration: • DB2 DBA • INFORMIX DBA • Lotus Notes Administration • MS SQL Server DBA • Network Administration • NT Administration • Oracle DBA • SYBASE DBA • Teradata DBA • UNIX Administration In this area, Covansys would be able to provide performance without guidance, and would be able to train others. b) Application Development tools: • Access (Microsoft) • FoxPro • CMMS • IBM DB2 • Dbase • IBM UDB • DB2, enterprise Edition • IDMS • DB2, Extended Enterprise Edition • IMS • DB2 Utilities • Informix • Essbase • Ingres • FileMaker • Lotus Domino • Filepro In this area, Covansys would be able to provide performance without guidance, and would be able to train others. PAGE 14 OF 106 10/30/01
  15. 15. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management c) End user tools: • Cognos • Microstrategy • Sagent • SPSS In this area, Covansys would be able to provide performance without guidance, and would be able to train others. d) Structure and methodologies: The following are areas in which Covansys has Structured Methodology business experience and technical expertise: • Artemis • PMI Member • Capacity Planning • Primavera P-3 • Change Management • Procurement • Configuration Management • Rational ClearQuest LT • Contingency Planning • Rational Requisite Pro • Covansys Project Pro • Rational Unified Process (RUP) • Defect Management • Risk Management • Disaster Recovery • Scope Management • ISO • SDLC • Methodology • SEI/CMM • Metrics • ShureTrak • MS Project In this area, Covansys would be able to provide performance without guidance, and would be able to train others. e) Other: Covansys has valuable business experience and technical expertise with the following Data Warehousing technologies: • Accrue (Data Mining tool) • Impromptu • Alpha Blox • Informatica PowerMart/PowerCenter • Angoss (Data Mining Tool) • Microstrategy • Ardent Datastage • Microstrategy eCRM • Brio • OLAP • Business Objects • Powerplay • Cognos • Redbrick Decision Server • Delphi • Sagent (BI Toolset) • Dimensional Data Modeling • Seagate PAGE 15 OF 106 10/30/01
  16. 16. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management • ETL (Extract, Transform, Load) • SPSS (Data Mining Tool) • Hyperion (BI Toolset) • SQL/2000 (BI specific knowledge) In this area, Covansys would be able to provide performance without guidance, and would be able to train others. 8. What general software applications have you experience in? I. Banking Software: • Hogan • Lockbox II. Accounting Software: • Great Plaines Software • Lawson Financials • MAS 90 Software • Oracle Financials • Peachtree • Quickbooks III. Enterprise Resource Planning: • Advantage+ • Baan • JD Edwards • Kana Communications • Lawson • Oracle • Peoplesoft • SAP – ALE • SAP - FI/CO • SAP - Human Resources • SAP - Sales/Distribution IV. Customer Relationship Management: • Clarify • e.Piphany • Quintus • Remedy • Siebel • Vantive • WebTone In each of these areas, Covansys would be able to provide performance without guidance. PAGE 16 OF 106 10/30/01
  17. 17. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management 9. Please describe any experience and deployed solutions in each of the following specific technologies below. a) Help desk solutions / technologies The critical success factors for Covansys’ Help Desk services are simple: knowledge, experience and commitment. Our help desk staff are experienced field support professionals. This has ensured Covansys’ success in providing first rate help desk services to the end users of a numerous statewide automated systems, supporting thousands of users. Our Help Desk Services incorporate two components: Help Desk – This is further broken down into three different levels of support o First Level Support – The Help Desk person records the call (adds new help desk entry) and resolves problem, if possible. o Second Level Support – At this level the help desk person cannot resolve the call and must refer the problem to a “subject matter expert” who would then attempt resolution. Help desk staff track status and enter the information into the help desk tracking system. o Third Level Support – A technical solution is required to resolve the problem. Action at this level is coordinated with the requesting user(s), the help desk and the project’s technical team. • Problem Management – This includes three general categories of activities: o Problem categorization and logging, o Problem tracking and escalation, and o Problem resolution. Covansys’ approach to evaluate Help Desk performance incorporates different tools to measure quantity and quality. Quantity and timeliness of response to the incoming call itself are measured using an automated call distribution (ACD) system and may include an interactive voice response (IVR) system. These two tools serve to log and route many of the calls with minimum primary help desk staff intervention. Additionally, quality of response to questions or problems and timely escalation is measured using an automated call tracking (ACT) system. This software will monitor the quality of Help Desk performance by answering such questions as: call resolution on the first contact? were they escalated? And if so, what is the turnaround time on the escalation? Also, the automated tracking software provides reporting to ensure conformance to the performance measurements. While call tracking software can enhance the responsiveness of a help desk, the key to excellent customer service is well trained staff with the expertise to understand the question, who understand the needs of the customer and with a desire to deliver quality service in a timely manner. Covansys typically Help Desk Service level agreements additionally measure: • Prime Time Availability • Speed of Answer. • Average Answer Time PAGE 17 OF 106 10/30/01
  18. 18. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management • Abandon First Call Resolution • Customer Satisfaction Rate • Prime time resolution • Non-prime time resolution Covansys develops appropriate reports to measure all Service Level Metrics covered by the Service Level Agreements. Finally, Covansys characteristically proposes implementation of a disaster recovery plan to complete Help desk operations. Covansys has implemented Help Desks solutions successfully utilizing such products as: • Help Desk EZ SQL • Remedy Help Desk • Remedy Action Request System • GoldMine’s HEAT ACT • Norstar Prelude ACD • Genesys ACD In this area, Covansys would be able to provide performance without guidance, and would be able to train others. b) Data development Covansys’ success in developing data warehouses or data marts is centered around the philosophy that the preliminary data quality assessment is key to the optimization of the implementation. Through the preliminary data quality assessment process, data quality issues are discovered and resolutions are determined prior to design and construction phases of the project, limiting the need for the rework and scrappage that often occurs in projects where the preliminary assessment has either been by-passed or limited in scope. Quality is defined as conformance to requirements. Our data quality assessment measures the degree of conformance of the data to the business requirements in the organization. In a data warehouse environment, this is reflected as the ability of the data in the warehouse to answer the end-users’ business questions. Significant processes involved include: • Confirm Business Question Definitions and Prioritize • Target Data Model • Identify Candidate Data Sources • Source System Analysis • Identify Know Defects • Develop Source Data Elements Candidates • Referential Integrity Analysis • Field Analysis • Define Thresholds and Tolerances PAGE 18 OF 106 10/30/01
  19. 19. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management A sampling of automated analysis and quality assessment utilities and tools that Covansys is experienced with include: SAS, Eztrieve, Trilllium, and Finalist Vality. In this area, Covansys would be able to provide performance without guidance, and would be able to train others. c) Data analysis Covansys’ Business Intelligence (BI) practice utilizes a team of professionals dedicated to excellence in the BI space. Covansys offers a complete suite of BI services for delivering successful BI solutions, including: • Business Needs Definition • Architecture and Design • Return On investment • Project Planning & Management • Requirements Definition • Data Warehouse, Data Mart & • Tool Evaluation & Selection Operational Data Store Creation • Tool Integration • Data Modeling • Data Transport from OLTP • Metadata Management Sources • Core Database Design • Data Quality Assurance • Middleware • End User Access • Testing Covansys’ BI practice is conversant in many of the leading technologies required to deliver a successful solution. The primary technologies with which Covansys is conversant are: OLAP and Reporting Tools • Cognos • Business Objects • MicroStrategy • Eureka! (CA) • Brio • Hyperion In this area, Covansys would be able to provide performance without guidance, and would be able to train others. d) Data modeling Covansys has extensive experience in data modeling, in standalone projects or associated with data warehousing and application design and development projects. Our typical methodology approach consists of: review of the existing systems documentation; analysis of the organization’s existing databases and file system using analysis toolsets; decomposition through iterative analysis of both the business processes PAGE 19 OF 106 10/30/01
  20. 20. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management and the associated data requirements via interviews with end users and JAD sessions. The resulting information is coupled with business drivers and an inventory of the business area’s current data management and architecture to develop recommendations for the management of information across all organizations. Customary Data Models produced in ERwin and Microsoft Excel include: • A conceptual data model showing high-level entities and their relationships • Logical data models by subject area showing high-level entities, their relationships, the definition of key data attributes, and associated metadata • Recommended corporate model showing a consolidated view of the subject area logical data models • Information model showing usage of entities by business process Covansys has extensive knowledge in the following Case and Data Modeling Tools: • Cool:Biz • Cool:Enterprise • Cool:Plex • Cool:Gen • Cool:2E • CSP • ERwin • Oracle Designer 2000 • Oracle Developer 2000 • PACBASE • PowerDesigner • Telon In this area, Covansys would be able to provide performance without guidance, and would be able to train others. e) Facilitating and consulting Covansys offers extensive knowledge and experience in the following: • BPR (Business Process Modeling) • ModelMart • Caliber (Requirements Engineering) • Paradigm Plus • ClearQuest • Power Designer • Cool:Biz • Rational Rose • Designer 2000 • Requisite Pro • Erwin ERX In this area, Covansys would be able to provide performance without guidance, and would be able to train others. f) Photogrametery and remote sensing This is not an area of focus for Covansys. If the State needs a solution requiring these measuring and sensing technologies, Covansys would engage one of our many business partners to provide these services. PAGE 20 OF 106 10/30/01
  21. 21. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management g) Data collection and clean up mapping From the detailed analysis and design through implementation, Covansys brings its clients collective database experience. Once the data quality assessment has been completed (see above b) Data development), and anomalies are identified, the data cleansing process can are developed, keeping focus on the requisite that the data meet the business requirements across the organization. Covansys’ methodology covers: • Define the preliminary transformation rules and processes • Create specifications for the ETL (Extraction / Transformation / Loading) • Determine ETL system • Create validation process • Create audit requirements • Enact historical profiling • Define Thresholds and Tolerances • Identify Error handling and reporting Requirements • Implement data cleansing processes and procedures • Create data load and update strategy • Create data genealogy • Map source to target • Execute, test and debug In this area, Covansys would be able to provide performance without guidance, and would be able to train others. h) GIS / ESRI Software / Mapinfo Covansys has experience with GIS technology and related geographic mapping system solutions from working with several ecology departments and organizations. Project work has included analysis and design components of the following: • GIS components required to track specific site requirements • Integration of GIS spatial data with information system tabular • Linked and integrated ESRI’s ArcView product with Texas Instruments’ Composer product • Linking individuals and organizations associated with a specific site • Provided complete interface with SmallWorld GIS platform, including bi-directional data flow from GIS to Telecommunication Network Planning Database i) Electronic Commerce / EDI Covansys has been integrating Web applications with core business systems since the infancy of the Web. We call it Web-to-Enterprise Integration, and it's one of our areas of concentration. PAGE 21 OF 106 10/30/01
  22. 22. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Our Web-to-Enterprise Integration methodology integrates our understanding of business and legacy systems, deep traditional application development, a breadth of knowledge across disparate software and platforms, and outstanding technical and architectural skills. We look at the big picture and the potential for leveraging CRM, ERP, and SCM in order to create an integrated Web-based business and technology strategy. Our goal is to help our clients improve efficiency, build stronger business relationships, expedite key decisions, and enrich customer relationships. The result: an information strategy that reduces costs and creates improved revenue generation opportunities for your organization. Covansys’ extensive technical expertise in E-commerce include the following technologies: • .NET • LDAP • Active Objects • Mercator • ActiveX • Microsoft Transaction Server • Actuate Reporting Software • MS Active Directory • Ariba Software • MS Backoffice Server Package • ASP (Active Server Pages) • MS BizTalk Server • ASP + • MS Exchange Server • ATG Dynamo • MS Frontpage Developer Tool • BackTalk • MS Host Integration Server (HIS) • Blue Martinis Software • MS Proxy Server • BroadVision • MS Site Server • CGI Programming • MSMQ • Cold Fusion Server • NetObjects Fusion • Cold Fusion Studio • ODBC • COM/DCOM • Public Key Infrastructure (PKI) • COM+ • Rational Purify • Commerce One • Rational QualityArchitect • Commerce Server • Rational Unified Change Management • CORBA • Search Engine Optimization • CSS (Cascading Style Sheets) • Symantec Visual Café • DHTML • Telnet • DSML • Tuxedo • DNA • Verisign Certificates & Servers • eBT Engenda - Content Management • Vignette Content Management • EDI (Electronic Data Interchange) • Vignette Story Server • Electronic Payment • VRML • Extol - Web Based EDI • WAP (Wireless Application Protocol) • HTML (HyperText Markup Language) • Web Page Layout/Design • I2 Technologies • Web Portals • IBM Commerce Integrator • Web Services • IBM VisualAge • Web Stress Analysis • Internet Security/Acceleration Server • WebGain Suite • I-Planet • Weblogic • J2EE • WebMethods/Active Software PAGE 22 OF 106 10/30/01
  23. 23. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management • Java Web Server • Websphere • Jbuilder • WebSphere Application Server, AE • JDBC • WebSphere Application Server, EE • Jdeveloper • WebTrends Analyser • Kerberos Encryption Process • WINSOCK • Kinzan ASP based Portal Service • XML In this area, Covansys would be able to provide performance without guidance, and would be able to train others. j) Document management Document Management Services are one of Covansys’ core service offerings, and are designed to automate the creation, sharing, storage, retrieval, maintenance, security, and final disposal of many type of documents that an organization receives and generates. Our Documents Management solutions enable our clients to reduce personnel and equipment costs, increase the accessibility of information across the organization, distribute information in a more timely fashion, maintain a higher level of security of information, and provide management reporting on documents in process, their location, status and possible bottlenecks that may require attention. Some of the major solutions we offer are Electronic Document Management, Document Imaging, Workflow Processing, Computer Output to Laser Disk (COLD), and Forms Processing. Document Management technologies that Covansys has experience with include: ActionPoint, Documentum, Eastman, FileNet, Kofax, PC Docs, and Wang. In this area, Covansys would be able to provide performance without guidance, and would be able to train others. k) Telecommunications wide area network Telecommunications wide-area network technology is not part of Covansys’ core services offering. However, Covansys does offer WAN/LAN planning, deployment and support solutions. For more detail please refer to the Administration service category package. l) Biometrics If the State needs a solution requiring the use of technologies for measuring and analyzing human body characteristics (fingerprint authentication, etc.), Covansys can help implement existing software packages that perform these functions. m) Wireless Networking Wireless LAN solutions are not part of Covansys’ core services offering. PAGE 23 OF 106 10/30/01
  24. 24. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Notwithstanding, our strategic alliances with mobile services providers has facilitated our ability to develop and deploy reliable mobile information services. We have successfully developed for various clients mobile applications that access enterprise applications and data, and reliably deliver them to users through a variety of mobile devices. Similarly, our knowledge and experience with WML and WAP can deliver solutions that make enterprise applications available as mobile services to customers and employees. n) IT staffing Covansys’ goal is to help our clients achieve their business objectives through the effective use of technology. We are dedicated to helping our clients significantly improve the return on their investments in information technology. To reach these goals, our staff includes professionals with experience across a wide variety of industries and technologies. Covansys has extensive expertise working in the public sector. Our Associates have performed technology services in the form of outsourcing, facilities management, custom software development, staff augmentation, project management, data warehousing, network administration, Internet strategies, business process improvement, and strategic systems planning, among other areas. We have successfully staffed projects from one consultant to several hundred. Our network of 4,500 employees worldwide and branch infrastructure ensures effective project staffing and delivery. o) Graphic / web design Covansys has received the following awards for outstanding web site development: • for CIO Magazine’s 1999 top 50 Intranet web site award for our application at Forsythe Technologies • CIO Magazine’s 1998 top 50 Intranet web site award for our application at Allied Van Lines Covansys has extensive knowledge and experience in the following graphic and web design technologies/tools. • Adobe Acrobat • Macromedia Fireworks • Adobe FrameMaker • Macromedia Flash • Adobe GoLive • Macromedia Freehand • Adobe LiveMotion • Macromedia UltraDev • Adobe Photoshop • MS FrontPage • Adobe Premiere • MS Powerpoint • CorelDraw • MS Publisher • Dreamweaver • PageMaker • Graphics • Quark • GUI Development - C/S • Quicktime PAGE 24 OF 106 10/30/01
  25. 25. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management • GUI Development - Web based • RealAudio/Video • HTML • Shockwave • Human Factors • SVG • Illustrator • Vizact 2000 • JASC Paint Shop Pro • Web Usability Testing • Macromedia Authorware • Windows Media Player • Macromedia Director In this area, Covansys would be able to provide performance without guidance, and would be able to train others. p) Other Covansys has extensive experience and knowledge in the following areas: I. Quality Assurance and Testing Q A Tools: • IV&V • Mercury LoadRunner • Mercury Test Studio • Mercury WinRunner • PVCS • QAcenter • Quality Control • Rational ClearCase • Rational Test Studio • Rational TestManager • Segue Silkperformer • Segue SilkTest • Segue Test Studio • Source Safe/ Visual Source Safe • SQA (Software Quality Assurance) • Test Scripts • Testpro • Version Control • Xrunner In this area, Covansys would be able to provide performance without guidance, and would be able to train others. II. JAD Facilitation Covansys routinely conducts JAD sessions to define requirements and identify Critical Success Factors and measurable objectives for new system development. Covansys’ approach is characterized by significant use of group facilitation, an intense focus on rapid delivery of results, with the purpose of developing an intimate understanding of a client’s business objectives. JAD facilitations are conducted over a series of working sessions by Covansys consultants with focused participation and involvement from client stakeholders and subject matter experts, with the goal of reaching agreement regarding such items as application functionality, user interfaces and security, etc. Effective, efficient and informed cross-functional decision making is the result of using Covansys consultants PAGE 25 OF 106 10/30/01
  26. 26. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management and process, coupled with a deep participation and commitment of key members of a client’s organization. JAD facilitations start with a vision statement, go through an iterative process of targeted focus discussion, and conclude by the transferring of the engagement results from Covansys practitioners to the client’s personnel. This includes presentation to the client with artifacts, high level documentation, and diagrams. In this area, Covansys would be able to provide performance without guidance, and would be able to train others. PAGE 26 OF 106 10/30/01
  27. 27. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management - APPENDICIES - PAGE 27 OF 106 10/30/01
  28. 28. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management APPENDIX A – Client Reference Surveys Statement The following Covansys clients have been asked to complete the Client Reference Survey Form and, per the ITQ, mail the responses directly to: Ashley Super, Purchasing Agent III. ITQ Number : BD080200S102 On Behalf Of Covansys STATE of Iowa Department of General Services, Purchasing Division Hoover STATE Office Building, Level A Des Moines, IA 50319-0105 These references represent only a small sample of satisfied Covansys clients who have benefited from our services. Additional references are available upon request. A. Client: State of Indiana - Family and Social Services Administration (FSSA) Project: Indiana Support Enforcement Tracking System (ISETS) Contact: Bill Ashton Title: Acting Director Address: 132 E Washington St, 8th Floor Indianapolis, IN 46204 Phone Number: 317-232-7944 e-mail: washton@fssa.state.in.us Service Categories: i. Strategy / Vision / Consulting ii. Project Management iii. Design/Planning iv. Developing v. Testing vi. Implementation vii. Training viii. Ongoing Support ix. Administration B. Client: Iowa Dept of Personnel Project: Iowa Public Employees’ Retirement System (IPERS) – Retirement Benefit Estimator Contact: Leon Schwartz Title: Chief Operations Officer Address: PO Box 9117 Des Moines, IA 50306-9117 Phone: (515) 281-0060 E-mail: leon.schwartz@idop.state.ia.us PAGE 28 OF 106 10/30/01
  29. 29. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Service Categories: i. Strategy / Vision / Consulting ii. Project Management iii. Design/Planning iv. Developing v. Testing vi. Implementation C. Client: Florida Department of Children and Families Projects: Florida Statewide Reporting System (SRS); Child Care Management System (CCMS); Enhanced Field System (EFS) Contact: Connie Reinhardt Title: EBT/EFT Systems Director Address: 1317 Winewood Boulevard Building 1, Room 402 Tallahassee, FL 32399-0700 Phone: 850-922-0232 e-mail connie_reinhardt@dcf.state.fl.us Service Category: ii. Project Management iii. Design/Planning iv. Developing D. Client: Public Employees Retirement System of Ohio Project: Savings System Conversion Project (SSCP) Contact: Blake Sherry Title: Director, Information Systems Address: 277 East Town Street Columbus, Oh 43215 Phone: (614)466-3793 E-mail: bsherry@opers.org Service Categories: i. Strategy / Vision / Consulting ii. Project Management iii. Design/Planning iv. Developing v. Testing vi. Implementation vii. Training viii. Ongoing Support ix. Administration PAGE 29 OF 106 10/30/01
  30. 30. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management E. Client: Ohio Department of Job and Family Services Project: System Enforcement Tracking System (SETS) Contact: Sylvan Wilson Title: Deputy Bureau Chief Address: 50 West Broad Street 5th Floor Columbus, OH 43215 Phone: (614) 466-7291 E-mail: swilson@odjfs.com Service Categories: i. Strategy / Vision / Consulting ii. Project Management iii. Design/Planning iv. Developing v. Testing vi. Implementation vii. Training viii. Ongoing Support ix. Administration PAGE 30 OF 106 10/30/01
  31. 31. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management APPENDIX B – Cost Data Sheet This section provides current pricing information for Covansys. The position descriptions were obtained directly from the ITQ. This pricing information is considered confidential. Covansys offers the State unique and flexible delivery options: Local Partnership, Global Delivery. Covansys consultants perform engagements On-Site, Off-Site, or Off-Shore. Many clients utilize a combination of these delivery scenarios. In all case, we manage our relationship with our clients in their locale. We have broken down our rates respective of the On-Site, Off-site, and Off-shore solution development option. Travel costs primarily account for the rate differences between the On-Site and Off-Site options. All rates are Not to Exceed Rates, and are negotiable based on proposed project size and duration. These rates are valid for 12 months from the signing of the ITQ agreement. On-site enables clients to benefit from having Covansys resources on location at the client site. Off-site allows Covansys resources to serve clients remotely from the Covansys Advanced Technology Centers (ATCs). The Off-shore development option, if selected by the state, offers high-quality solutions at very low hourly rates. This option enables clients to benefit from Covansys India development centers. COST DATA SHEET for ITQ Number : BD80200S102 Revision: 1.0 FOR SERVICE CATEGORY: Strategy / Vision COMPANY NAME: Covansys Corp.. Date: 10/29/2001 Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore 1. Strategy/Vision/Consulting Architect Brings the ability to put together a “big picture” of a technical $200 $175 N/A solution. Subject Matter Expert Brings a deep expertise in a $185 $160 N/A specific technology or business PAGE 31 OF 106 10/30/01
  32. 32. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore area. Business Consultant/Analyst Brings the ability to analyze and $150 $125 N/A recommend business process improvements and re- engineering. 2. Project Management Program Manager Manages multiple projects at once $200 $175 N/A both related and unrelated in nature and scope. Project Manager Manages a specific project or $185 $160 $60 aspect of a project on larger projects. Project Administrator Assists with the administration of $100 $75 $30 the project management activities. Technical Writer A writer with skills in a specific $100 $75 N/A technical arena and the ability to write technical information to be consumed by an end-user community. 3. Design/Planning Architect / Technology Lead Responsible for the design and $150 $125 $50 technical specification of a business solution or a specific aspect of a business solution on larger projects. 4. Developing Developer Builds solution components based $115 $90 $30 on technical specifications. Sr. Developer Builds solution components based $125 $100 $40 on technical specifications. Extensive experience. Jr. Developer Builds solution components based $100 $75 $25 on technical specifications. Limited experience. Engineer Builds infrastructure solutions $115 $90 $30 based on technical specifications. Sr. Engineer Builds infrastructure solutions $125 $100 $40 PAGE 32 OF 106 10/30/01
  33. 33. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore based on technical specifications. Extensive experience. Jr. Engineer Builds infrastructure solutions $100 $75 $25 based on technical specifications. Limited experience. Emerging/Niche Technology Builds solutions based on $125 $100 $35 technical specifications using emerging or niche technologies. Sr. Emerging/Niche Technology Builds solutions based on $150 $125 $45 technical specifications using emerging or niche technologies. Extensive experience. Jr. Emerging/Niche Technology Builds solutions based on $115 $90 $30 technical specifications using emerging or niche technologies. Limited experience. 5. Testing Test Planning Analyzes business requirements $125 $100 $30 and technical specifications to determine and build a test plan. Quality Assurance Builds and executes test scripts $115 $90 $25 based on a test plan. Tracks and coordinates issue resolution. 6. Implementation Implementation Planning Analyzes business requirements, $150 $125 N/A technical specifications and end- user community requirements to determine and build an implementation plan. 7. Training Product Building Build a training product. $150 $125 N/A Classroom Delivery Deliver a training product in a $115 $90 N/A classroom setting. Online / CBT Build a training product $125 $100 N/A specifically for online and computer based training. PAGE 33 OF 106 10/30/01
  34. 34. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore Field Delivery Deliver a training product at the $115 $90 N/A customer’s location. 8. On-Going Support Help Desk Support Provide required technical $100 $75 $40 support via phone. On-Site Support Provide required technical $115 N/A N/A support working at the customer’s site. On-Call Support Provide required technical $115 $90 N/A support on an as needed basis, 8x5 8x5 normally associated with a service level agreement. $170 $145 24 x 7 24 x 7 9. Administration Database Perform database administration $125 $100 N/A activities on the selected database. LAN/WAN Perform local-area network and $125 $100 N/A wide-area network administration activities on the selected network operating system. Operating System Perform operating system $125 $100 N/A administration activities on the selected operating system. Web Perform administration activities $125 $100 N/A related to web infrastructure components, such as web server, application servers, search engines, etc. Messaging Perform administration activities $125 $100 N/A on the selected messaging platform. Security Perform administration activities $150 $125 N/A relating to security, auditing, and enforcement. Emerging/Niche Technology Perform administration activities $150 $125 N/A on technologies which are emerging or unique to the organization. PAGE 34 OF 106 10/30/01
  35. 35. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore PAGE 35 OF 106 10/30/01
  36. 36. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management APPENDIX C – Non-collusion Affidavit NON-COLLUSION AFFIDAVIT I, the undersigned, am the person responsible for the preparation of and cost data contained in this response submitted to the STATE in response to this ITQ and certify that: Cost data has been arrived at independently and without consultation with any other party. No information regarding this response content has been disclosed to any other party that may be or may potentially be responding to the ITQ with a response. No attempt has been made to induce or to refrain any other party in responding to this ITQ or to influence the content of their response. This response and subsequent proposal(s) submitted by my firm to RFPs referring to this ITQ is made / will be made in good faith and not pursuant to any discussions / agreement with any other party. My firm and its affiliates, subsidiaries, officers, directors and employees are not currently under investigation or been convicted for any act prohibited by federal law involving conspiracy or collusion with respect to bidding on public ITQ and related POs, except as follows: _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _____________________________________________________________ I understand that any miss-statement in this affidavit is and shall be treated as fraudulent concealment from the STATE of the true facts relating to the response submission for this ITQ. Name: Jim Kearns, Position : Area Vice President SIGNITURE: ____________________________________ Date : _________________ Representing COMPANY NAME: Covansys Corporation SWORN TO AND SUBSCRIBED BEFORE ME THIS DAY _________ OF 20 _______ . NOTARY PUBLIC _________________________ My commission expires: __________ PAGE 36 OF 106 10/30/01
  37. 37. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management APPENDIX D – Lobbying Certification Form LOBBYING CERTIFICATION FORM FOR ITQ AND RELATED POSS, GRANTS, LOANS, AND COOPERATIVE AGREEMENTS The undersigned certifies, to the best of her or his knowledge and belief, that No federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any agency, a member of Congress, an officer or employee of Congress in connection with the awarding of any federal contract or agreement, or the making of any federal grant, loan, or co- operative agreement. If any funds other than federal appropriated funds have been paid to any person for influencing or attempting to influence the making of federal contracts or federal grants, loans, co-operative agreements, the undersigned will submit full disclosure of lobbying activities showing all details and supporting documents. The undersigned will require any or all subcontractors to submit a separate lobbying certification and disclosure accordingly. SIGNATURE: _____________________________ TITLE: Area Vice President COMPANY NAME: Covansys Corporation DATE: ____________ PAGE 37 OF 106 10/30/01
  38. 38. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management APPENDIX E – Debarment, Delinquent, and Suspension Status PAGE 38 OF 106 10/30/01
  39. 39. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management PAGE 39 OF 106 10/30/01
  40. 40. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management APPENDIX F – Required Signature Page (submit two signed originals in your response) I / we as undersigned agree to the terms and conditions of the aforementioned ITQ #BD80200S102 and if our response is accepted, to furnish any and all services upon which cost data has been submitted. Any material misstatement in our response shall be treated as fraudulent concealment from the STATE of the facts relating to this ITQ. Name of Entity / Person Submitting Proposal: Covansys Corporation Mailing address: 32605 West Twelve Mile Road Farmington Hills, MI 48334. Phone: 248.488.2088 Fax: 248.488.2089 Email: _______________________  If Individual: SIGNATURE: ___________________________________Date: _________ Social Security Number: _____________________________  If Partnership: Names -type written: ______________________/_____________________ Social Security Numbers: ______________________/_____________________ SIGNATURES of PARTNERS: ____________________________________ Date: __________ _____________________________________ Date: __________  If Corporation: Corp ID# 382606945 State: Michigan SIGNATURE: __________________________________ Date: __________ Name and Title -type written: Jim Kearns, Area Vice President I / we consent to service of process by certified or register mail addressed to our designated agent as required by Part 5-13-i of the Terms and Conditions of the ITQ. I / we appoint Thomas E. Sizemore at 32605 West Twelve Mile Road, Farmington Hills, MI 48334 as our agent to receive service of process. If for any reason Covansys’ agent for service is unable to act as such or the address of the agent changes, Covansys shall immediately appoint a new agent and provide the STATE with written notice of the change in agent or address. Any change in the appointment of the agent or address will be effective only upon actual receipt by the STATE. Nothing in this provisions will alter the right of the STATE to serve process in any other manner permitted by law. WITNESS SIGNATURE: ______________________ Title: ________________ Date: __________ The STATE of Iowa, acting through the undersigned officer(s), hereby accepts the foregoing response to the ITQ and pre-approves the SP named for agency requests for proposals using this agreement. PAGE 40 OF 106 10/30/01
  41. 41. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management This acceptance and the SP’s response for the above referenced ITQ and related POs, including the terms and conditions of the ITQ constitute a binding contract between the STATE and the SP. CT ____________ Vendor ID# ____________________ CONDITIONAL TSB Evaluation Committee Chairperson ____________________________ Date: _______________ DGS Purchasing Div. Administrator: ____________________________ Date: _______________ Purchasing Agent / Issuing Officer : ____________________________ Date : _______________ PAGE 41 OF 106 10/30/01
  42. 42. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management APPENDIX G –Covansys Executive Summary Founded in 1985, Covansys (formerly known as CBSI – Complete Business Solutions, Inc.) is a publicly traded systems integration company and global IT service provider of for both the public and private sectors. Covansys has over 4,500 employees that provide services to clients through our network of offices spanning North America, Europe and Asia-Pacific. Covansys is one of the most comprehensive and complete technology services providers. Our professional heritage bridges the largest ‘Old World’ legacy systems and the New Economy’s leading-edge Web applications. Our depth of skills and experience, backed by our worldwide resources, produce one of the most capable forces in the information industry today. Since our beginning, Covansys has successfully developed and implemented solutions Fortune 1,000 companies and for State and Local Governments across the United States. Through countless successful projects, Covansys has helped leverage the full potential of technologies, including Internet-based, by working with government agencies to help understand the business processes where technology best fits the overall business objectives of the system. From information strategy plans to custom developed solutions to pre-built templates and packaged solutions, Covansys provides both the business and technical expertise to build new systems and/or make significant enhancements to existing systems. Covansys has been providing consulting services to the Public Sector since 1985, working with state and local governments to improve service delivery to their constituents through strategic information technology. Our range of experience, the scope of our expertise, and our scalable delivery model make Covansys a special breed in the technology services field. We put those attributes to work in order to guarantee our clients short-cycle project completion and ingenious resource deployment with real-world budgets. The result: innovative, problem-solving technology services that improve efficiency, reduce costs, and increase revenues. Unique Competencies and Services Given our extensive experience, expertise and resources dedicated to the Public Sector and technology industry arenas, we are confident that we can assist the State of Iowa in meeting its business objectives. Covansys has an excellent customer track record and unique delivery capabilities for END to END solutions: Global Delivery Model Covansys provides flexible project delivery by offering our clients any combination of On-Site, Off- Site, Off-Shore development. Our unique delivery model means our clients have the right resources at the right time and at the right cost -- a fact underscored by two recent industry honors. In December, 1999, Covansys became only 19 companies worldwide to achieve the highest possible maturity rating for its development centers in India -- the Software Engineering PAGE 42 OF 106 10/30/01
  43. 43. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Institute’s CMM® Level 5 quality rating. In addition, Fortune Magazine named Covansys as one of the 100 fastest-growing U.S.-based companies in its September, 2000 issue. Strategic Business Units Covansys has established Strategic Business Units (SBU) focusing on IT Consulting with specific competencies in:  Project/Program Management Support  Strategic Systems Planning  New Technology Deployment  Network Planning and Deployment  Business Process Re-engineering  E-Business Technology Deployment Project Management Office (PMO) Covansys utilizes a unique and proven Project Management Office (PMO) support team. The PMO is an optional but recommended service that offer the following advantages:  Access to senior consultants with extensive expertise in multiple critical areas and disciplines desirable by State of Iowa.  Rapid team and solution deployment.  Ability to more easily address unanticipated problems and opportunities.  Enhanced and more effective project tracking and reporting through the use of customized tools and databases.  Ability to more easily manage multiple projects with fewer resources and minimum staffing and start-up delays. Rapid Team Deployment Covansys also offers a Full-service, Rapid Team Deployment service option (used in conjunction with PMO) that expedites the deployment of technically strong, seasoned business consultants highly experienced in areas such as:  Requirement Gathering, Process Analysis and Rapid Problem Resolution  IT Architecture Planning  IT Systems and Business Planning  WAN/LAN Planning, Deployment and Support  System Development and implementation  Business and Event Management Planning  Web Oriented Development Project efforts  New technology assessment and deployment  GIS and Data Warehouse Additional Unique Competencies  Actively provided Re-engineering, Legacy Maintenance and Conversion services for over twelve (12) years. This expertise has consolidated our strength and offering related to re-engineering, and Legacy System Strategy and redeployment. PAGE 43 OF 106 10/30/01
  44. 44. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management  In-house Developed Conversion and Productivity Aids  Value Added Service Program for Client Business Partners  Advanced Technology Centers for Leading Technologies (including E-Business, Data Warehouse) PAGE 44 OF 106 10/30/01
  45. 45. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Public Sector Practice Covansys’ National Public Sector Practice is focused on partnering with various public sector agencies across the nation in an effort to implement their long-term strategic visions. Our Public Sector practice has successfully developed and implemented solutions for State and Local Governments in 31 states in the U.S. From information strategy plans to custom developed solutions to packaged solutions, Covansys has acted as a catalyst for change in the Public Sector Industry. An synopsis of Covansys’ Public Sector Practice service offerings appears below: Public Sector Clients - Iowa - California - Ohio - Oregon - Nevada - Indiana - Michigan - Rhode Island - Wisconsin - Nebraska -Kentucky - New Hampshire - Mississippi - North Carolina - Georgia - Hawaii CBSI’s Technology Enabled Public Sector Solutions Child Support Solutions Retirement Solutions Child Care Solutions Hawaii, Ohio, Indiana, North Carolina, Iowa, Ohio, Mississippi, Oregon, Nevada, Illinois, Georgia, West Florida, Alabama, Texas, Nevada, Michigan, California, Virginia, Oregon , Idaho Virginia, Georgia, Nevada Indiana, Rhode Island CASE Tools/Methodologies Development Environments Web Enabled Solutions ERWin, PacBase, Natural, ADABAS, DB2, Forté, C++, Cool:Gen, Foundation, IIS, WebSphere, Visual Basic, COBOL, Java Enterprise Server, Cold Fusion Rational Rose, Select OMT Hardware Platforms Operating Systems Investment Solutions IBM, HP, Compaq, Digital MVS, AIX, OS/400, NT, Unix Maximus, PAM Imaging and COLD Workflow Solutions Testing Tools FileNet, Optika, Eastman FileNet, Action, PeopleSoft Mercury Interactive, SQA As shown in the diagram, Covansys offers technology-enabled solutions to the Public Sector Industry based on the leverage provided through partnerships with a host of solution providers and products. PAGE 45 OF 106 10/30/01
  46. 46. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Project Management Clients We help industry leaders in the public and private sectors resolve a broad range of business and technology challenges. Satisfied customers provide the clearest testimony of our success. In 2000, we provided services to over 600 clients in North America, Europe, and Asia. For each of the past five years, existing clients provided more than 80% of our revenues. Given below is a representative list of U.S. customers of Covansys in both public and private sectors: Public Sector - Public Retirement Clients Manufacturing Iowa Public Employees Retirement System Daimler Chrysler AG Indiana State Teachers Retirement System Ford Motor Company San Francisco Employees Retirement System General Motors Corporation California Public Employees Retirement System Herman Miller, Inc. Ohio Public Employees Retirement System Weyerhaeuser Company State Teachers Retirement System of Ohio Willamette Industries, Inc. Nevada Public Employees Retirement System Mississippi Public Employees Retirement System Banking and Financial Services New Hampshire Retirement System Bank One Services Corporation Michigan Division of Retirement Chase Manhattan Corporation Police & Firemen’s Disability & Pension Fund of Ohio Fidelity Investments School Employees Retirement System of Ohio Fleet Services Corporation Public Employees Retirement System of Oregon Foremost Corporation of America Indiana Public Employees Retirement System Putnam Investments UNUM Corporation Public Sector – State Government Visa U.S.A., Inc. State of California State of Indiana Health Care State of Michigan Anthem Blue Cross Blue Shield of Connecticut State of Mississippi Baystate Health System State of Minnesota Blue Cross and Blue Shield of Michigan State of North Carolina State of Ohio Utilities & Telecommunications State of Nevada American Telephone and Telegraph Company Alltel Information Services, Inc. Retail & Distribution Ameritech Corporation Duty Free Shops PacificCorp Fred Meyer, Inc. South Carolina Electric and Gas Company The GAP, Inc. Southern California Edison Lands’ End, Inc. Spring Corporation Limited Stores Tucson Electric Power Company Spartan Stores, Inc. PAGE 46 OF 106 10/30/01

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