CHAPTER 8 Project Quality Management A Guide to the Project Management Body of Knowledge Third Edition (PMBOK® Guide)
all the activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.
quality management system through the policy, procedures, and processes of quality planning, quality assurance, and quality control, with continuous process improvement activities conducted throughout, as appropriate.
The basic approach to quality management
Total Quality Management (TQM)
Failure Mode and Effect Analysis,
Voice of the Customer
Cost of Quality (COQ)
Modern quality management & project management.
Prevention over inspection
Continuous improvement .
1. Project Quality Management Overview
2. Project Quality Management Process Flow Diagram
Quality Planning: Inputs, Tools & Techniques, and Outputs