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CHAPTER 8 Project Quality Management
 

CHAPTER 8 Project Quality Management

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    CHAPTER 8 Project Quality Management CHAPTER 8 Project Quality Management Presentation Transcript

    • CHAPTER 8 Project Quality Management A Guide to the Project Management Body of Knowledge Third Edition (PMBOK® Guide)
    • Summary
      • all the activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.
      • quality management system through the policy, procedures, and processes of quality planning, quality assurance, and quality control, with continuous process improvement activities conducted throughout, as appropriate.
    • The basic approach to quality management
      • Total Quality Management (TQM)
      • Six Sigma
      • Failure Mode and Effect Analysis,
      • Design Reviews
      • Voice of the Customer
      • Cost of Quality (COQ)
      • Continuous Improvement
    • Modern quality management & project management.
      • Customer satisfaction.
      • Prevention over inspection
      • Management responsibility.
      • Continuous improvement .
    • 1. Project Quality Management Overview
    • 2. Project Quality Management Process Flow Diagram
    • Quality Planning: Inputs, Tools & Techniques, and Outputs
    • Quality Planning: Inputs
      • Enterprise Environmental Factors
      • Organizational Process Assets
      • Project Scope Statement
      • Project Management Plan
    • Quality Planning: Tools and Techniques
      • Cost-Benefit Analysis
      • Benchmarking
      • Design of Experiments
      • Cost of Quality (COQ)
      • Additional Quality Planning Tools
    • Quality Planning: Outputs
      • Quality Management Plan
      • Quality Metrics
      • Quality Checklists
      • Process Improvement Plan
        • Process boundaries
        • Process configuration.
        • Process metrics.
        • Targets for improved performance.
      • Quality Baseline
      • Project Management Plan (Updates)
    • Perform Quality Assurance (QA) 4. Perform Quality Assurance: Inputs, Tools & Techniques, and Outputs
    • Perform Quality Assurance: Inputs
      • Quality Management Plan
      • Quality Metrics
      • Process Improvement Plan
      • Work Performance Information
      • Approved Change Requests
      • Quality Control Measurements
      • Implemented Change Requests
      • Implemented Corrective Actions
      • Implemented Defect Repair
      • Implemented Preventive Actions
    • Perform Quality Assurance: Tools and Techniques
      • Quality Planning Tools and Techniques
      • Quality Audits
      • Process Analysis
      • Quality Control Tools and Techniques
    • Perform Quality Assurance: Outputs
      • Requested Changes
      • Recommended Corrective Actions
      • Organizational Process Assets (Updates)
      • Project Management Plan (Updates)
    • Perform Quality Control (QC)
      • Performed throughout the project. Quality standards include project processes and product goals.
      • should have a working knowledge of statistical quality control, especially sampling and probability, to help evaluate QC outputs.
      • Prevention
      • Attribute sampling
      • Special causes
      • Tolerances
    • Perform Quality Control: Inputs, Tools & Techniques, and Outputs
    • Perform Quality Control: Inputs
      • Quality Management Plan
      • Quality Metrics
      • Quality Checklists
      • Organizational Process Assets
      • Work Performance Information
      • Approved Change Requests
      • Deliverables
    • Perform Quality Control: Tools and Techniques
      • these are known as the Seven Basic Tools of Quality.
        • Cause and Effect Diagram
        • Control Charts
        • Flowcharting
        • Histogram
        • Pareto Chart
        • Run Chart
        • Scatter Diagram
        • Scatter Diagram
      • Statistical Sampling
      • Inspection
      • Defect Repair Review
    • Cause and Effect Diagram
    • Example of a Control Chart of Project Schedule Performance
    • Sample Process Flowchart
    • Pareto Diagram (Chart)
    • Perform Quality Control: Outputs
      • Quality Control Measurements
      • Validated Defect Repair
      • Quality Baseline (Updates)
      • Recommended Corrective Actions
      • Recommended Preventive Actions
      • Requested Changes
      • Recommended Defect Repair
      • Organization Process Assets (Updates)
      • Validated Deliverables
      • Project Management Plan (Updates)