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  • 1. Issuance Date: August 28, 2009 Closing Date: September 30, 2009 Closing Time: 12 Noon, Geneva Time Subject: Request for Proposal No.: TGF-09-032 Web Content Management System The Global Fund to Fight AIDS, Tuberculosis and Malaria (the “Global Fund”), is seeking proposals from companies/firms to for implementation of a new web publishing platform for the Global Fund’s website available at www.theglobalfund.org Due to a tight project deadline, The Global Fund is not looking to go through an extensive requirements process. Instead the attached short document provides a focus on key evaluation criteria and concrete business scenarios. We hope it will provide you helpful information about the project and the business context and enable you to submit your proposal quickly. The main objective of our project is to attract quality traffic to make The Global Fund’s work more transparent to the key stakeholders along with the wider global audience. The project aims to achieve this by supporting the timely, accurate delivery of a comprehensive view of the latest global fund’s information through a multilingual, accessible web site. The specific project objectives as well as its context and timelines are explained in the document. Your proposal should specifically address the needs and business scenarios outlined in the attached document. For each specific need, it should clearly articulate how your product solves the problem. Please note that proposals must be received by 30 September 2009. Two or three selected Offerors may be invited to an on-site presentation of prototypes in October 2009. Final selection is expected in November. If you have any queries, we would be happy to answer them in a conference call that will be arranged one week before the proposal deadline or contact orion.yeandel@theglobalfund.org. You are invited to submit a proposal for your approach to this collaboration based on the background, guidelines and instructions for submission in the following pages. Sincerely, Orion Yeandel Contracts Specialist
  • 2. ATTACHMENT A INVITATION TO APPLY REQUEST FOR PROPOSAL (RFP) No. TGF-09-032 Web Content Management System Issuance Date: August 28, 2009 Closing Date: September 30, 2009 Closing Time: 12 Noon, Geneva Time 1. About the Organization The Global Fund to Fight AIDS, Tuberculosis and Malaria is an international financing institution that invests the world’s money to save lives. The Global Fund is a unique global public/private partnership dedicated to attracting and disbursing additional resources to prevent and treat HIV/AIDS, tuberculosis and malaria. This partnership between governments, civil society, the private sector and affected communities represents a new approach to international health financing. The Global Fund works in close collaboration with other bilateral and multilateral organizations to supplement existing efforts dealing with the three diseases. Since its creation in 2002, the Global Fund has become the dominant financer of programs to fight AIDS, tuberculosis and malaria, with approved funding of US$ 15 billion for more than 570 programs in 140 countries. To date, programs supported by the Global Fund have averted 4 million deaths through providing AIDS treatment for more than 2 million people, anti-tuberculosis treatment for 5.4 million people and the distribution of 88 million insecticide-treated bed nets for the prevention of malaria. The Global Fund's Secretariat is responsible for day-to-day operations, including mobilizing resources from the public and private sectors, managing grants, providing financial, legal and administrative support, and reporting information on the Global Fund's activities to the Board and the public. About 470 employees representing more than 89 nationalities work at the Secretariat's headquarters in Geneva, Switzerland. Though English is the primary working language, at least two-thirds of the employees at the Global Fund are also proficient in French. Many other languages are also spoken by the staff, ranging from the other four official UN languages (Arabic, Chinese, Russian and Spanish) to dialects from all parts of the world. The Secretariat is led by Executive Director, Professor Michel Kazatchkine. The administrative costs of the Global Fund (which include both the expenses related to the Global Fund Secretariat and the fees paid to Local Fund Agents for in-country oversight) comprise approximately five percent of total annual expenditures. To date, investment income generated by the Global Fund is sufficient to cover these administrative costs, ensuring that all funds received go directly to programs supporting the men, women and children affected by the three diseases. RFP Number: TGF-09-032 Page 2 of 27 Web Content Management System
  • 3. 2. History and Background The Global Fund’s existing website – built in ASP and ASP.NET – is available at www.theglobalfund.org, in six languages (Arabic, Chinese, English, French, Russian and Spanish). Since its early days in 2003, the website has become the central repository of all Global Fund reference materials and grant-related documents. It is widely considered as one of the best of its kind and cited as a reference for the unparalleled level of transparency it allows the Global Fund to achieve. With each new round of funding and the growth of our grant portfolio, the coverage of numerous meetings and events, and the publication of countless policy and communication documents, transparency is becoming problematic and access to Global Fund information needs to be quick and accurate through a top-quality, multilingual and accessible web site. Online web publishing is no longer manageable by the Online Communications Team alone and needs to be decentralized to various teams in the Global Fund Secretariat through a robust and scaleable content management system, backed up with clear content publishing guidelines and processes. This project is a step in the process of selecting a web publishing system that would meet the ongoing demand for high quality content on our website. The current Global Fund website publishes to static pages. Content is updated through web authoring tools like Dreamweaver; no Content Management System is currently used. The Global Fund’s website was subject to an overall restructuring and redesign exercise in 2008. The content was reorganised and restructured with the involvement of the entire Secretariat. The design was modified to align it with MyGlobalFund, the Global Fund’s Online Community site. The website structure may be further defined with the arrival of the CMS and its design might also be further aligned in 2009. The design is not part of this request for proposal’s document. 3. Project Scope and Role of the System Integrator The system integrator is expected to implement and customize the new system. Working within these guidelines, the system integrator is expected to deliver: • System templates based on design mock-ups delivered by the Global Fund Online Communication team; • Content migration of approximately 1,500 pages and 7,000 documents, and; • Training for all different types of users, approximately 10 site administrators and up to 75 content editors. The Global Fund expects that the system integrator will be involved throughout the project, in particular to ensure: • That the Global Fund gains knowledge and experience with the new system, uses best-practices and follows standard guidelines; • A high-quality implementation and make future upgrades as painless as possible, and; • That training and consultation is provided to the Global Fund on customization and development of the system. In the tender, the Offeror should describe their proposed after-sale project involvement. RFP Number: TGF-09-032 Page 3 of 27 Web Content Management System
  • 4. Project goals Overall goal The main goal of the project is to attract quality traffic to make the Global Fund’s work more transparent to the key stakeholders along with a wider global audience. The project aims to achieve this by supporting the timely, accurate delivery of a comprehensive view of the latest global fund’s information through a multilingual, accessible web site. Other objectives The project has these additional objectives: • Decentralize web publishing with an easy-to-manage content publishing process; • Address the increased need from our key stakeholders to provide accurate and up- to-date information more quickly; • Build a 21st century culture of communication; • Develop increased sense of ownership and accountability regarding communication to external stakeholders for Global Fund Secretariat teams; • Improve transparency and engagement with our partners; • Deliver an « open » website that allows for multi-channel publishing, and; • Analyze our visitors and deliver reports and key metrics. 4. Project framework The content and the functionality on the Global Fund website (www.theglobalfund.org) need to be migrated to and developed in a Content Management System. We urge the recipients of this request for proposal to look at the site in detail to understand the environment in which the system will be installed, allowing the prediction of potential pitfalls of the system they would recommend. The system will have to include all sections of the current corporate website (with the exception of the “Grant portfolio” section which is a web application built in .Net). This means that the content of all other sections of the website will be updated, edited and modified within the system. It is expected that all website content will be migrated and the website re-launched successfully, without changing the user’s experience and the way the current website works for the users. We aim to have the system operational by the end of 2010. 5. Other related projects The Global Fund manages and develops specific customized web applications using different platforms and technology. The system integrator is requested to formulate recommendations on compatibility and connectivity of the platforms in relation to the CMS. The Global Fund is currently working on the following related projects: A new version of the Grant Portfolio http://www.theglobalfund.org/programs/search/ RFP Number: TGF-09-032 Page 4 of 27 Web Content Management System
  • 5. The Grant Portfolio is at the heart of the Global Fund website and communicates progress on grant related information to a global audience. This project deals with re-engineering the content, structure and functionalities of the Grant Portfolio application as well as the country and grant pages of the Global Fund website. The “Grant portfolio” section is a web application built in .Net. Different types of information presented in the Grant Portfolio section should be usable on CMS generated web pages, and vice versa, content on CMS generated web pages should be usable or included on the Grant Portfolio’s country pages. Revamp of the Saving Lives section http://www.theglobalfund.org/en/savinglives/ Saving Lives stories target a wide non-technical audience with human-interest stories on the progress and successes of the Global Fund life-saving grants. This project deals with the development of the content, structure and redesign of the Saving Lives success story section. The Saving Lives section is developed in .Net, Flash and XML. The content from the Saving Lives section should be usable on CMS generated web pages, and vice versa, content on CMS generated web pages should be usable or included on story pages in Saving Lives. MyGlobalFund, the Global Fund’s online community MyGlobalFund (www.myglobalfund.org) is a communication platform and meeting place that connects people at the forefront of the fight against the three diseases through blogs, forums, networking tools, RSS feeds and other communicative tools. MyGlobalFund aims to enable a global conversation to save more lives. This project deals with the future development of the Global Fund’s online community platform and aims at a better integration with the corporate site and therefore integration with the CMS. Content from MyGlobalFund should be usable on CMS generated web pages and vice- versa, content on CMS generated web pages should be usable on MyGlobalFund. MyGlobalFund.Org runs on Telligent Community Server. DMS and eRMS The DMS (Document Management System) and eRMS (electronic Record Management System) applications contain grant related documents and others (reports, presentations, publications). The DMS is running on Microsoft Office Sharepoint Server 2007; the eRMS is currently being designed. These documents need to be published on the Global Fund website. The CMS generated web pages should be able to include documents from these two internal applications. RFP Number: TGF-09-032 Page 5 of 27 Web Content Management System
  • 6. 6. Technical architecture and standards The Global Fund website currently receives about 4 million page views per year. The Global Fund operates globally but in many countries internet access is limited and often only available through slow and unreliable connections. The site needs to cater to these users. Currently theglobalfund.org publishes to static pages and uses load balancing (NLB) to ensure site availability. While the new system may use caching, it should be able to provide the cheap scaling required for major events. At the same time, the system should be capable of delivering more volatile or bandwidth intensive services like video on demand which could become interesting to The Global Fund for serving the increasing number of high-speed web users. The new system should generate human-readable URLs for the pages, to make them more meaningful to users as well as search engines. Global Fund uses an MSSQL database cluster for its database needs and IIS7 on Windows 2008 as its web server. The new system should be easy to maintain and to upgrade. The system should also allow for custom controls, modules (plug-ins, extensions or widgets) to be included into the system. Upgrades should not affect the custom built modules unless the upgrade involves substantial changes to the system and the databases. Primary use of modules would be to add functionality or serve as middleware between our new system and internal systems, or to add non-existing functionality to the system. Internal systems offer consumable web services written in .NET. Availability All Global Fund’s applications shall be available 24x7x365 due to the nature of the organization’s operations. HOW TO APPLY: SUBMISSION GUIDELINES The Global Fund invites qualified Offerors to submit proposals for the services described in this RFP. Proposals shall be sent by electronic e-mail only. Offerors are recommended to send their proposals by e-mail attachment formatted in Microsoft Word and/or Excel or PDF format. Electronic copies should be addressed to solicitation@theglobalfund.org and orion.yeandel@theglobalfund.org . Note: Faxed proposals are not acceptable. The Global Fund may amend this RFP at any time prior to the closing date and time. Nothing in this RFP shall be construed as an offer or legally binding commitment on the part of the Global Fund, neither shall this RFP nor the Offeror’s response to this RFP constitute a contract of any kind. Accordingly, the Global Fund may: (a) cancel this RFP at any time prior to the award of a Contract; (b) award a contract to any Offeror it selects in its sole discretion; and (c) decide not to award a contract to any or all Offeror(s) for any reason whatsoever. In addition, the Global Fund: (i) intends to award a contract to the Offeror whose proposal conforms to this RFP and offers the greatest value in terms of the selection criteria (cost and technical factors); (ii) may award a contract on the basis of initial proposal received, RFP Number: TGF-09-032 Page 6 of 27 Web Content Management System
  • 7. without discussions or negotiations. Thus, each initial proposal should contain the Offeror's best terms from a cost and technical standpoint; (iii) reserves the right (but is not under obligation to do so) to enter into discussions with one or more Offerors in order to obtain clarifications or additional detail in the technical proposal or other aspects of the proposal, or negotiate the cost proposal; (iv) may reject any or all proposals; accept other than the lowest cost proposal, more than one proposal, or alternate proposals; waive informalities and minor irregularities in proposals received; and, cancel this RFP. APPLICATION SUBMISSION The proposal shall be prepared in two separate parts: a technical proposal and a cost proposal. The proposals shall be written in English and typed on letter size or A4 paper, single spaced with each page numbered consecutively. The following elements will be the primary considerations in assessing the technical merit of all submitted technical proposals and in the selection of a contractor or contractors. Executive Summary This section should present a high-level synopsis of the proposal. The Executive Summary should identify the main features and benefits of the proposed work, as well as, a brief statement outlining the Offeror’s understanding of the tasks and requirements of the work to be conducted. A summary should be provided of the Offeror’s strengths along the lines of the three evaluation criteria: technical approach, evaluation team personnel, and organizational capacities. I. Technical Approach The Global Fund’s specific needs and key business scenarios are outlined below. For each specific need, the proposal should clearly articulate how the product would meet the requirement. These are key selection criteria that would help us to determine the best system in regards to our work environment (staff, strategy, technology, future scenarios). a) Scenarios Ease of Use A wide range of staff will use the system at the Global Fund secretariat in Geneva but also when travelling. Additionally, a group of people outside the Global Fund would need to be able to use the system as well. Most people will have no previous experience with using a CMS or directly publishing text onto the Internet. Writers, editors, subject matter experts, partners and communication officers will mainly use the system. Administrators of the system will have more technical knowledge. Ease of use for writers/editors Scenario 1: Berthe, a communication officer from the legal department uses the system once every month. She is not a frequent user but she has no problem navigating and using the commands/functions of the systems because it is simple, not crowded with unnecessary functionalities, intuitive, easy to use, and requires a minimum of training. Sometimes, she forgets the purpose of a command/function button but is always able to get the information she needs by ways of a support/help text available next to each command/function (a visual or word). Ease of use for Administrators RFP Number: TGF-09-032 Page 7 of 27 Web Content Management System
  • 8. Scenario 2: Bob establishes workflow procedures for new staff (process to give rights and roles to individuals in terms of publishing, editing and deleting published text) in a straightforward way, with clear and obvious commands (preferably using a simple interface for workflow creation/management). He also creates alerts messages that will be sent to a specific person/role when content is to be published, edited or deleted. As the system administrator, he also checks from time to time the log history of all edits that have been executed on any page of the site. Scenario 3: Gilda, the site administrator for the Online Communications Team creates pages for a particular campaign. She wants to create an easy to remember URL in relation to the campaign she is developing. This URL will have the same name as the name of her campaign and she wants to make sure that URLs of the site will be simple and search engine friendly, such as “/en/board/”. She also creates aliases for URLs in order to redirect users from old to new locations (e.g. “/en/about/board/” to “/en/board/”). Multilingual The Global Fund website’s interface, navigation and content are available in English, French, Spanish, Russian, Chinese and Arabic. The administration interface of the new system should also be available in multiple languages, have support for Unicode content (UTF-8) and have the ability to manage similar content in different languages. Scenario 1: The communication director decides to start a new language version of the website. The staff in charge of implementing this new version can simply copy the English version that will serve as the template for this new language version and start changing the text with the new language. Scenario 2: Yauheni, our Russian editor, is not fluent in English. When connecting to the system administration, the language of the administration interface is in Russian. Lee, our Chinese editor also prefers to have the language of the administration interface in the language she works with (Chinese). Scenario 3: Andrew, our senior Web editor, would like to edit and publish one article in several languages. Standards-compliant The Global Fund is committed to delivering W3C-validated, error-free content to its public users. The site should be structured in such a way as to allow for accessibility requirements to be met as they are defined. The system should output valid and semantic XHTML and CSS templates and content by default. W3C Accessibility criteria such as video transcripts, link descriptions, and “skip to links” button should be optional features. Scenario 1: A visitor views the website with an older version of Internet Explorer. He has no possibility to download the latest version of the browser but would still be able to browse the entire website and have access to all of the content. Scenario 2: A user in Ghana with a dial-up/slow internet connection is trying to access the website. The site should load smoothly for this user. RFP Number: TGF-09-032 Page 8 of 27 Web Content Management System
  • 9. Multi-site, sub-site The Online Communications Team frequently has to create new sites based on specific projects, programs, events or campaigns. These sites can vary in layout, navigation structure, graphical design, scope and lifetime. Once the sites are created, they will need to be easily managed by non-technical site owners through the central system. New sites may also require blogs and/or forums to be directly integrated into the design. Scenario 1: For World Malaria Day, the Online Communications Team has decided to create a campaign website that will draw special attention to the event for this year. This site will use a new navigation and layout template and will also include outreach efforts such as a daily blog of news from the Secretariat’s activities relating to the disease. Performance Even during high peaks of traffic, the new system must offer top performance, high availability and scalability to both external users and internal editors. Scenario 1: Rado, an applicant who lives in Madagascar, wants to download the Round 10 documentation that has been recently published on the website. Although several thousand people are also visiting and downloading documents at the same time, the response time is very fast and Rado has no problem getting the information he needs. Scenario 2: Stephanie, a content editor, needs to quickly publish information about an ongoing board meeting. At the same time, several dozens of her co-workers also need to update different sections of the site to reflect the newly adopted board decisions. They all log into the system and update their pages simultaneously without experiencing any delay or error. Integration The new system needs to easily interact with third-party systems/tools and must allow custom module development. Scenario 1: Eleanor, a content editor, would like to add an RSS feed to her section. The RSS is available on the UNAIDS website and she wants to add it to the specified area on the template. Using the system she provides the URL, a title, and number of items to be shown to 5 and clicks on save. Once done the system applies the default template and styling for the RSS, giving last 5 items of the RSS. Scenario 2: Paul, who works for the Online Communications Team, needs to build a module for the system that connects to the HR vacancies database. Paul develops the module in the preferred language and creates the processes inside the module to retrieve the data from the HR database. He then adds the module to the system where it can be used. Scenario 3: Peter, a web developer, creates a script using JQuery and Ajax to add an auto-complete functionality to particular search boxes. After installing the different libraries, Peter deploys his script and uses it on different pages. RFP Number: TGF-09-032 Page 9 of 27 Web Content Management System
  • 10. Scenario 4: In the internal document management system (DMS), a document has been flagged as ready for publishing. Steven will be alerted that a new document needs publishing and will use the CMS to attach the document to the corresponding web pages according to the metadata attached to the document. Digital Asset Management The Global Fund website contains many image, audio and video files. The users of the system should be able to easily upload these digital assets. The system should also include controls for file and image size that can be set by the site-administrators. Scenario 1: Jeffrey, the site editor, has prepared an update to a page concerning an event and needs to add a photo of the event. Jeffrey uses the admin section to select a photo on his local machine and uploads it. The system gives a message saying BMP files are not allowed, and that the image file size exceeds the allowed limit of 3 MB. Jeffrey decides to prepare a JPEG with a size of 25 KB and now successfully uploads it. The system resizes the image according to the page template Scenario 2: Michele, the site editor, needs to add a photo gallery to the event page. Using the system she uploads multiple JPEG files which are displayed in a photo gallery template. Search The Global Fund web site contains various types of content that need to be filtered or found by our public users. The search functionality of the system should offer contextual search. Scenario 1: Lucy, a visitor to the site, needs to find press releases published between January and March 2007. She first visits the relevant section where she sees a link to find press releases. Once there she is offered a form with date fields, title fields and press release body fields (potentially also tags). She enters the dates and clicks on Search giving her the contextual results. Scenario 2: Martha, a staff member at the Global Fund, needs to find specific documents tagged as “policy”. Martha goes to the central search page and selects ”documents” and then selects ”policy” as a tag. The system then returns results with documents that contain that tag. Multi-channel sources & publishing Content published on theglobalfund.org is acquired from many different sources both internally and externally of the Secretariat and in many different formats such as MS Word documents, XML files or HTML/ASP pages. The content is published as web pages, but also in other formats (as ready-to-print documents, RSS/ATOM feeds, XML exports, email, newsletters, and text-based-only versions and with the possibility to share this content on external sites). Scenario 1: Chris, a site editor and builder, has prepared and formatted some paragraphs of text in MS Word. To publish this content on the website, he can easily copy & paste it into the system. Although there are predefined templates for the web pages in the system, the formatting of his paragraphs is kept intact. In addition RFP Number: TGF-09-032 Page 10 of 27 Web Content Management System
  • 11. he would like to publish a related events calendar to the webpage and make it available as an RSS Feed. Visitors with less developed and slow internet infrastructures (developing countries) should have full accessibility to every corner of the Global Fund website. Therefore, we need to provide for an alternative low-bandwidth option to display the content. Scenario 2: Olivier, a site editor, is preparing a web page that contains a multimedia photo slideshow and he would like visitors with low bandwidth internet access to be able to see the photos as well. Taxonomy, organization, hierarchy It is a high priority that content can be presented on the site in a topical way and that it is re-usable across multiple sections and pages. Scenario 1: Lisa, who is a site editor, has written an article which she is now ready to publish. Before she can do that, she has to choose from a pre-defined list of topics which categories apply to the content. She can select multiple topics for the one article, including for example disease topics, countries and regions and keywords on Global Fund business processes. Scenario 2: Ronald, who is a site editor, is creating a new webpage on projects in India. He would like to include links to other related information and various articles on India that are already available on the website because the existing content has already been categorized. Scenario 3: For Louise, who is a subject matter expert, it is difficult to categorize the article that she is about to publish according to the pre-defined list of topics. She would like to add a keyword that doesn’t feature in the list. However, her new keyword would need to be approved by the site administrator before she can “categorize” her content. Once approved, her article will be published. b) Project Management Approach Describe the methods and approaches for managing the activity from beginning to end. Provide a detailed description of the proposed approach for working with Global Fund units and bodies responsible for content, management and technical guidance. Provide a detailed description of the Offeror’s in-house quality assurance mechanisms for ensuring proper monitoring of work progress and for ensuring the quality of deliverables. c) Project Work Plan and Timeline Please provide a project work plan broken down into phases which are clearly linked to the methods to be used and deliverables to be produced. Each phase of the project must provide a detailed timeline of the tasks to be completed including starting and ending dates and an estimate of the staff resources assigned to each task. RFP Number: TGF-09-032 Page 11 of 27 Web Content Management System
  • 12. II. Team Personnel a) Project Team Staffing Include biographies of key staff and management personnel, as well as expected level of effort (in days, along the life of the project) for each key staff member. Provide details of the roles and responsibilities of various team members and procedures to ensure continuity of team leadership (both technical and managerial) throughout the duration of the project. Attach CVs of key staff and management personnel. III. Organizational capacity a) Expertise and experience Using the form provided in attachment E, please provide three client references. 7. Technical Evaluation Criteria The technical component of the proposal will be evaluated by an evaluation committee. The Technical Proposal will be scored and ranked according to the criteria below. Selection of the system integrator will be based on the ability to fulfil the following requirements: • Specific needs outlined in the scenarios in 7 I Technical approach. • Presence in Europe (GMT and GMT+1 time zones) • Ability to work in English at a high level of proficiency • Maturity of concept • Proven track record of successful delivery of similar projects • Innovative implementation methodology, speed of roll-out, and breadth of perspective Technical Criteria (percent of total technical score) Technical approach (60 % of technical score) The technical merits of the proposal will be judged on: • The overall response of the proposed solution, its implementation, customization, content migration and training. • Quality and completeness of the scenario responses • Approaches to manage the activity from beginning to end, including working with Global Fund units and bodies responsible for content, management and technical guidance. • Feasibility and responsiveness of the proposed work plan and timeline. Personnel (20 % of technical score) Proposed staffing will be judged on: RFP Number: TGF-09-032 Page 12 of 27 Web Content Management System
  • 13. • Depth of prior experience in: o Implementing Content Management Systems o Working in multinational environments • Demonstrated Technical skills • Excellent Communication skills Organizational capacity (20 % of technical score) Organizations will be judged based on their: • Expertise and experience in implementing and supporting Content Management Systems • Proximity to the European timezone • Ability to prepare timely and succinct documentation and reports in English, accessible to a wide range of stakeholders (technical and non-technical). Cost Evaluation The cost proposal must cover all the services described above and must be clear and complete. The cost tables and accompanying notes must show the composition of all cost elements. Please include Attachment D, to be completed for References in the cost proposal. Attach three (3) current corporate references. Please include reference to corporate experiences with global health partnership programs. In addition Attachment D, “Other Statements of Offeror” is also to be included in the cost proposal. Offerors are also expected to include software pricing and license models, including price estimates for implementation. The Global Fund intends to award to the responsible and responsive Offeror whose proposal is the most advantageous to the Global Fund, price and other factors considered. Technical, cost and other factors will be evaluated relative to each other. The award selection will be made on a best value (technical or non-cost versus cost tradeoff) basis, where all non-cost factors will be significantly more important than cost. General Instructions on Proposals All proposals must be submitted in English. The RFP number must be clearly indicated in the subject line of the e-mail. Proposals must clearly indicate that the Offeror understands THE GLOBAL FUND TERMS AND CONDITIONS OF PURCHASE (GOODS AND SERVICES) (Attachment B) and that these terms will be included in any resultant contract. Proposals which are incomplete or non-responsive may not be considered in the review process. The Global Fund may award one or more contracts resulting from this RFP to the responsible Offeror(s) whose proposal(s) conforming to this RFP offers the greatest value in terms of the selection criteria. The Global Fund may (a) reject any or all proposals, (b) accept other than the lowest cost proposal, (c) accept more than one proposal, (d) accept alternate proposals, (e) waive informalities and minor irregularities in proposals received, and (f) cancel this RFP. RFP Number: TGF-09-032 Page 13 of 27 Web Content Management System
  • 14. The Global Fund may award one or more contracts on the basis of initial proposals received, without discussions or negotiations. Therefore, each initial proposal should contain the Offeror's best terms from a cost and technical standpoint. The Global Fund reserves the right (but is not under obligation to do so) to enter into discussions with one or more Offerors in order to obtain clarifications or additional detail, to suggest refinements in the technical proposal or other aspects of the proposal, or negotiate the cost proposal. The Global Fund will be under no obligation to reveal, or discuss with any Offeror, how a proposal was assessed, or to provide any other information relative to the selection process. Offerors whose proposals are not selected will be notified in writing of this fact, and shall have no claim whatsoever for any kind of compensation. Offerors are solely responsible for their own expenses, if any, in preparing and submitting an offer to this Request for Proposal. This would include any costs incurred during functional demonstrations and subsequent meetings and negotiations. Any questions concerning this RFP must be submitted in writing via email to: solicitation@theglobalfund.org and orion.yeandel@theglobalfund.org . All Amendments to this RFP will be posted on the Global Fund website: http://www.theglobalfund.org/en/business_opportunities/. It is the Offeror’s responsibility to consult The Global Fund website to ensure that they are aware of amendments to this RFP. This RFP shall not be construed as a contract or a commitment of any kind. This request for proposals in no way obligates the Global Fund to award a contract, nor does it commit the Global Fund to pay any cost incurred in the preparation of the proposal. EVALUATION PROCESS A technical evaluation committee will be established by the Global Fund to rate the technical proposals. Each member of the committee will evaluate each technical proposal in accordance with the technical evaluation criteria stated in this RFP to determine if the proposal is acceptable. Full and impartial consideration will be given to all proposals received pursuant to this solicitation, and the evaluation will be conducted in the same manner. The Global Fund Corporate Procurement Team will evaluate the cost proposals. Based on responses to this document, we will proceed to the 2nd phase, where two or three Offerors will be invited to Geneva to a 1-day on-site presentation with a proof of concept in October 2009. The Offerors will receive further documentation about the proof of concept, which will cover business, editorial and technical aspects. By submitting a proposal the Offeror agrees to provide the proof of concept free of charge to The Global Fund. Final selection is expected in November 2009, with implementation expected to start in December 2009. Validity: The proposal(s) must be valid for 90 days from the deadline for submission. RFP Number: TGF-09-032 Page 14 of 27 Web Content Management System
  • 15. ATTACHMENT B THE GLOBAL FUND TERMS AND CONDITIONS OF PURCHASE (GOODS AND SERVICES) The Terms and Conditions set out below constitute an integral part of any contract for the provision of goods and services to the Global Fund to Fight AIDS, Tuberculosis and Malaria (The Global Fund) and any Purchase Order issued there under. In these Terms and Conditions, purchase order means the purchase order issued by The Global Fund to the Contractor setting out The Global Fund requirements for Goods or Services. 1. GOODS OR SERVICES. 1.1. Goods and/or Services. The Contractor will provide the equipment, supplies or other items (“Goods”) and/or perform the services (“Services”) described in each executed Purchase Order or attachment thereto signed by an authorized representative of the Global Fund. 1.2. Delivery and Acceptance. The Global Fund will evaluate the Goods or the Services upon delivery for conformity with the specifications in the applicable Purchase Order or attachments thereto. If the Global Fund reasonably considers that any part of the Goods or the Services do not conform to the said specifications, the Contractor will be so notified and shall be given a reasonable period of time to ensure, at Contractor’s own cost, that the quality, quantity and description of the Goods meet the specifications or that the Services have been correctly performed. If the Contractor fails to deliver Goods that conform to the quality, quantity and description of the specifications, or to perform the Services to the satisfaction of the Global Fund within a reasonable time to be agreed between the parties, the Global Fund may terminate this Contract. If so terminated, the Contractor agrees to refund any amounts previously received from the Global Fund in connection with such non-conforming Goods or Services, within ten (10) days from the termination. 1.3. Goods & Services Specifications Changes. The Contractor understands that there may be additions, deletions or other charges that may affect the purchase of Goods or the Services specifications during the term of this Contract. Upon receiving the Global Fund’s notice of any changes, the Contractor will work in good faith to accommodate those changes to the applicable specifications. For any material change to the Goods or Services specifications, the parties will negotiate in good faith for equitable adjustments to the amount payable to the Contractor and the delivery schedule under the applicable Purchase Order or attachment thereto. 2. GENERAL PROVISIONS. 2.1. Payment. a) The Global Fund will pay for all Goods and Services performed in accordance with the applicable Purchase Order or attachment thereto. The Global Fund will also pay to the Contractor any expenses authorized under the applicable Purchase Order or attachment thereto. b) The Contractor acknowledges and agrees that the Global Fund may refuse to make payments under this Contract in bank accounts that are not held under the name of the Contractor. c) All payments will be made in the currency indicated in the applicable Purchase Order. The Global Fund will accept no liability whatsoever for the delay in payments due to national or international restrictions to the execution of payments in the bank account indicated by the Contractor. d) Final acceptance of the Goods or Service performed in accordance with Section 1 above is a condition precedent to the Global Fund’s obligation to make the corresponding payment installment. 2.2. Invoices. a) Unless indicated otherwise in the applicable Purchase Order or attachment thereto, the Contractor will, on a monthly basis, provide a detailed invoice pertaining to each payment RFP Number: TGF-09-032 Page 15 of 27 Web Content Management System
  • 16. installment and any reimbursable expenses with supporting documentation (e.g., receipts, unless reimbursable expenses are being billed on an interim allowance arrangement) sufficient to permit the Global Fund to verify the amounts in the invoice. b) Each invoice must include a reference to the number of the applicable Purchase Order and should be sent to: Accounts Payable Department The Global Fund to Fight AIDS, Tuberculosis and Malaria Post Box 530, 1214 Vernier, Switzerland. c) The Global Fund will endeavor to pay each invoice within thirty (30) days after receipt of any such invoice. Invoices which are incorrectly addressed or which do not include the Purchase Order number will be returned to the Contractor. 2.3. Expenses. Unless otherwise specified in the applicable Purchase Order or attachment thereto: a) the Contractor is prohibited from incurring any liabilities or expenses on behalf of the Global Fund; and b) the Contractor bears sole responsibility for all expenses incurred by the Contractor in connection with performing this Contract. 2.4. Independent Contractor. The Contractor at all times will be an independent contractor. Employees, agents and independent contractors of the Contractor (if any) provided to the Global Fund to render Services hereunder (“Contractor Employees”) will remain in the employ of the Contractor and are not agents or employees of the Global Fund. Neither party will be liable to any agent, sub-contractor, supplier, employee, or customer of the other party for any commission, compensation, remuneration, benefit, damage, or claim of any nature whatsoever. 2.5. Taxes. 1Pursuant to Section 7 of the Headquarters Agreement between the Global Fund and the Swiss Federal Council dated 13 December 2004, the Global Fund is exempt from the imposition of value-added tax (VAT) on all purchases intended and services provided for official use in Switzerland. Accordingly any payments by the Global Fund to the Contractor in respect of purchases intended, and services provided, for official use in Switzerland shall reflect any tax exemptions to which the Global Fund is entitled by reason of the tax immunity it enjoys. As regards duties and other indirect taxes, the Contractor shall list such charges on invoices as a separate item and, to the extent required, cooperate with the Global Fund to obtain the reimbursement thereof. 2The Global Fund will not be responsible for any foreign, federal, state or local taxes arising as a result of or in connection with the Goods or Services under this Contract, including, without limitation, any taxes imposed in connection with any net or gross income, or upon any Contractor property. Save for the taxes that under Section 2.5.a) above may be properly billed to the Global Fund, the Contractor will indemnify and hold the Global Fund harmless from any taxes, tax penalties, interest, or additions to tax that are asserted or assessed against the Global Fund. 3. WORK PRODUCT. 3.1. The Contractor agrees that any report or other work (“Work Product”) developed pursuant to this Contract is transferred to and is deemed the sole and exclusive property of the Global Fund under this Contract. The Contractor hereby irrevocably and unconditionally assigns to the Global Fund all right, title, and interest in and to all such Work Product. 3.2. The Contractor agrees that the Global Fund shall be entitled to all intellectual property and other proprietary rights including but not limited to patents, copyrights, and trademarks, with regard to products, or documents and other materials which are produced or prepared or collected in consequence of or in the course of the execution of this Contract. At the Global Fund’s request, the Contractor shall take all necessary steps, execute all necessary documents and generally assist in securing such proprietary rights and transferring them to the Global Fund in compliance with the requirements of applicable law. 4. PUBLIC ANNOUNCEMENTS AND ADVERTISING. RFP Number: TGF-09-032 Page 16 of 27 Web Content Management System
  • 17. 4.1. Any communications by the Contractor to the public, and in particular to the mass media or any public forum whatsoever (including press, radio, television, cinema, internet) relating to this Contract shall be subject to prior authorization in writing by the Global Fund. If the Global Fund authorizes the Contractor to supply the public with information, the Contractor shall ensure that such information is provided accurately. 4.2. In no case shall the Contractor use the name or logo of the Global Fund, or any abbreviation thereof, without the advance written consent of the Global Fund. Without the Global Fund’s prior written approval, the Contractor shall not, in any statement of an advertising or promotional nature, refer to its relationship with the Global Fund or to this Contract. 5. WARRANTIES. 5.1. Services and Work Products. The Contractor warrants and represents that: a) It has the full power to enter into this Contract and make the assignments set forth in Section 3; b) All Services under this Contract will be performed in a professional and workmanlike manner; c) The Work Product is and will be original to the Contractor and does not and will not infringe any copyright, trademark, trade secret, patent or other proprietary right held by any third party. 5.2. Goods. The Contractor warrants that the goods: Conform in quality, quantity and specification stated in the applicable Purchase Order or attachment thereto; a) Are of sound material and workmanship; b) Are equal in all respects to any samples provided to the Global Fund; c) Are fit for the purpose as expressed in the applicable Purchase Order 5.3. Ethical behavior. The Contractor also warrants that it complies with the internationally recognized standards for human rights, labor, the environment and anti- corruption. 6. INDEMNITY. The Contractor will defend and indemnify the Global Fund and its present and former officers, directors, employees, and agents and hold it and them harmless from and against any costs, losses, damages and fees incurred by the Global Fund, including but not limited to attorneys’ fees and expenses in connection with any: a) negligence or willful misconduct by the Contractor; b) breach or alleged breach of the Contractor’s representations, warranties or promises in this Contract; or c) claim by a third party that the Goods or the provision of the Services by the Contractor or the use by or on behalf of The Global Fund of the Goods or of any assets used or provided by the Contractor in connection with the performance of the services infringes Intellectual Property Rights of that third party. 7. TERMINATION. 7.1. In the case of default by the Contractor of any obligation under this Contract, the Global Fund may, by written notice to the Contractor, terminate this Contract in whole or in part, with immediate effect. 7.2. If the Global Fund considers, in its sole discretion, that the purpose of this Contract can no longer be achieved, it may terminate this Contract in whole or in part by giving written notice of termination to the Contractor. The notice shall include the effective date of the termination, which may be immediately or at some time in the future. 7.3. In the event of a termination, the Contractor shall immediately deliver and transfer all Work Products and materials so far produced to the Global Fund in accordance with the Global Fund ownership rights referred to in section 3 above. 7.4. Sections 3, 4, 5, 6, 7.3, 7.4, 9, 10, 13, 14 and 18 of these Terms and Conditions of this Contract shall remain valid and survive after its completion or termination for whatever reasons. 8. FORCE MAJEURE. RFP Number: TGF-09-032 Page 17 of 27 Web Content Management System
  • 18. No party to the Contract shall be responsible for a delay caused by force majeure: that is, a delay caused by strike, lock-out, foreign or civil war, or any other similar event outside his control, it being agreed, however, that the Global Fund shall be entitled to terminate the Contract (or any part of the Contract) forthwith if the implementation of the work is delayed or prevented by any such reason for an aggregate of 30 days. Such termination shall be subject to payment of an equitable part of the contract sum and/or other reasonable charges. In the event of such termination, the Contractor shall, in accordance with the Global Fund ownership rights referred to in Section 3, deliver to the Global Fund all work products and other materials so far produced. 9. LIMITATION OF LIABILITIES. Neither party will be liable to the other party for any consequential or indirect damages arising in connection with this Contract. 10. CONFIDENTIALITY. 10.1. The Contractor shall not utilize any notes, data, designs, spreadsheets, or other materials relating to the Global Fund that were generated by the Contractor in connection with the performance of the Services under this Contract, other than solely for internal purpose. 10.2. The Contractor shall keep confidential all information and documentation to which the Contractor may gain access during, or as a result of, the implementation and execution of the Contract. Accordingly, the Contractor shall not use or disclose such information for any purpose other than the performance of its obligations under the Contract. Nor shall the Contractor at any time use such information or documentation to private advantage. These obligations do not lapse upon termination of this Contract. The Contractor shall ensure that each of its employees and/or other persons and entities having access to such information shall be made aware of, and be bound by, the obligations of the Contractor under this paragraph. 10.3 However, there shall be no obligation of confidentiality or restriction on use, where the Contractor is clearly able to demonstrate that such information and/or documentation: (i) is publicly available, or becomes publicly available, otherwise than by any action or omission of the Contractor, or (ii) was already known to the Contractor (as evidenced by its written records) prior to becoming known to the Contractor in the implementation and execution of this contract; or (iii) was received by the Contractor from a third party not in breach of an obligation of confidentiality. 10.4 At the written request of the Contractor, the Global Fund may issue a written statement releasing the Contractor from its obligations of confidentiality in respect of certain information for scientific or development purposes only. 11. SUCCESSORS AND ASSIGNEES. This Contract shall be binding on the successors and assignees of the Contractor and the Contract shall be deemed to include the Contractor’s successors and assignees, provided, however, that nothing in this Contract shall permit any assignment without the prior written approval of the Global Fund. 12. SUB-CONTRACTING. In the event the Contractor requires the services of sub-contractors, the Contractor shall obtain the prior written approval and clearance of the Global Fund for all sub-contractors. The approval of the Global Fund of a sub-contractor shall not relieve the Contractor of any of its obligations under this Contract. The terms of any sub-contract shall be subject to and conform to the provisions of this Contract. 13. INSURANCE. 13.1 The Contractor is solely responsible for all applicable taxes, benefits, worker’s compensation, health and other insurance. The Contractor must hold a valid work permit and ensure that it operates in compliance with applicable laws. 13.2. The Contractor warrants that it shall obtain and maintain adequate insurances against all risks in respect of any property and any equipment used for the execution of this Contract. RFP Number: TGF-09-032 Page 18 of 27 Web Content Management System
  • 19. 14. SETTLEMENT OF DISPUTES. 14.1. Conciliation. Any dispute, controversy or claim arising out or relating to the Contract, including the breach, termination, or invalidity thereof shall, unless settled amicably by direct negotiation, be settled by conciliation according to such procedure as may be agreed between the parties. 14.2. Arbitration. In the event of failure of conciliation, the disputes will be settled by arbitration. The arbitration will be conducted in accordance with the modalities to be agreed upon by the parties, or in the absence of agreement, with the rules of arbitration of the International Chamber of Commerce. There shall be one arbitrator. The language of the arbitration shall be English. The place of arbitration shall be Geneva, Switzerland. The parties shall accept the arbitral award as final. 14.3. Reference Law. Any matter relating to the interpretation or application of this Contract which is not covered by its terms will be resolved by reference to the laws of Switzerland (including the Swiss Code of Obligations, Article 394 and following). 15. SEVERABILITY AND WAIVER. If any provision in this Contract is deemed unenforceable, such unenforceability will not invalidate or render unenforceable any other term in this Agreement. Any failure by the Global Fund to enforce this Contract in a particular instance shall not be construed as a relinquishment of its rights in future instances. No waiver of any provision of this Contract will be effective unless it is in a signed writing, and no such waiver will constitute a waiver of any other provision or of the same provision on another occasion. 16. NO WAIVER OF PRIVILEGES AND IMMUNITIES. Nothing in or related to this Contract may be construed as a waiver, express or implied, of the privileges and immunities accorded to the Global Fund under (i) international law, including international customary law, any international conventions, treaties or agreements, (ii) any national laws including but not limited to the United States of America’s International Organizations Immunities Act (22 United States Code 288), or (iii) under the Headquarters Agreement between the Global Fund and the Swiss Federal Council dated 13 December 2004. 17. ENTIRE AGREEMENTS; AMENDMENTS. This Contract, including any Purchase Order and attachment thereto which are hereby incorporated by this reference, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous communications and proposals, whether electronic, oral or written, between the parties with respect to such subject matter. This Contract will not be modified except by a written agreement dated subsequent to the date of this Contract, expressly amending this Contract and signed in a paper writing (e.g., not via email) on behalf of Global Fund and the Contractor by their respective duly authorized representatives. 18. CONTRACTOR THAT IS A BUSINESS ENTITY. The following additional terms and conditions are applicable in case the Contractor is a business organization: 18.1. Records and Audits. For three years after the expiration or termination of this Contract, the Contractor must keep financial and Services related records sufficient to enable the Global Fund to audit the Contractor as necessary to verify the performance of Services and the amounts charged for such Services. Any audit will be performed with at least 10 days advance written notice, during the Contractor’s standard business hours and in a manner intended not to unreasonably interfere with the Contractor’s business. 18.2. Insurance. The Contractor warrants that it shall obtain and maintain: a) adequate insurances against all risks in respect of any property and any equipment used for the execution of this Contract; b) adequate workers compensation insurance or equivalent insurance for its staff members, consultants or sub-contractors to cover claims for accident, illness, injury or death in connection with the performance of this Contract; RFP Number: TGF-09-032 Page 19 of 27 Web Content Management System
  • 20. c) liability insurance in an adequate amount to cover third party claims (including the Global Fund) for death or bodily injury, or loss or damage to property, arising from or in connection with the performance of this Contract, reasonably acceptable to the Global Fund, before the commencement of the work; d) such other insurance with financially responsible insurers in such amounts and covering such risks as are in accordance with normal industry practice for companies engaged in businesses similar to those of the Contractor with regard to contracts of this type. The Contractor shall, upon request, provide the Global Fund with satisfactory evidence of the insurance required under this Section. RFP Number: TGF-09-032 Page 20 of 27 Web Content Management System
  • 21. ATTACHMENT C Requirements on Deployment and Integration with the Global Fund IT Systems 1.1. Terms The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are defined here below: • MUST - This word, or the terms "REQUIRED" or "SHALL", mean that the definition is an absolute requirement of the specification. • MUST NOT - This phrase, or the phrase "SHALL NOT", mean that the definition is an absolute prohibition of the specification. • SHOULD - This word, or the adjective "RECOMMENDED", mean that there may exist valid reasons in particular circumstances to ignore a particular item, but the full implications must be understood and carefully weighed before choosing a different course. • SHOULD NOT - This phrase, or the phrase "NOT RECOMMENDED" mean that there may exist valid reasons in particular circumstances when the particular behavior is acceptable or even useful, but the full implications should be understood and the case carefully weighed before implementing any behavior described with this label. • MAY - This word, or the adjective "OPTIONAL", mean that an item is truly optional. One vendor may choose to include the item because a particular marketplace requires it or because the vendor feels that it enhances the product while another vendor may omit the same item. An implementation which does not include a particular option MUST be prepared to interoperate with another implementation which does include the option, though perhaps with reduced functionality. In the same vein an implementation which does include a particular option MUST be prepared to interoperate with another implementation which does not include the option (except, of course, for the feature the option provides.) 1.2. Shared Services 1.2.1. MSSQL Database Services The Global Fund currently uses 64-bit SQL 2005 SP2 database instances hosted on a high availability cluster. • Applications SHOULD use database services to store relational data. • Databases SHOULD be normalized to 4th normal form except when used for OLAP. • Databases SHOULD be created using the default locations for the instance • Install scripts MUST NOT modify any instance parameters • Application databases SHOULD use windows accounts. RFP Number: TGF-09-032 Page 21 of 27 Web Content Management System
  • 22. • Application components that operate in separate security context MUST use separate access accounts. • Each account/group used to access the database MUST be granted the minimum set of rights needed and no more. • Applications MUST NOT use SQL features or constructs marked as deprecated in SQL 2005 SP2. • Databases SHOULD use the default collation of the server. 1.2.2. MSSQL Reporting Services TGF currently offers 2 shared reporting services instances. 1 instance is stand alone, the 2nd instance is SharePoint integrated. • Reporting Services SHOULD be used for publishing reports • Applications MAY choose to use either instance. • Applications targeted to be public facing MUST proxy report delivery as external clients have no direct access to the reporting server. • Applications SHOULD place all reports for that application in a dedicated folder. If further granulation is required, they SHOULD be sub folders of the application folder. • Published reports MUST have self explanatory titles. • Reports SHOULD NOT use embedded connections 1.2.3. MSSQL Analysis Services The Global Fund has a single Analysis Services instance deployed on a highly available cluster. • User hierarchies SHOULD be defined as natural hierarchies • There SHOULD NOT be redundant relationships between attributes. This assists the query execution engine in generating the appropriate query plan. Attributes need to have either a direct or an indirect relationship to the key attribute, not both • The number of aggregations SHOULD be minimized. • Deployments to analysis services SHOULD undergo performance optimization on The Global Fund’s systems before going into production. 1.2.4. Distributed Transaction Coordinator The Global Fund uses a centralized and highly available instance of DTC to coordinate transactions. When required, hosts are configured to use the central DTC, which RFP Number: TGF-09-032 Page 22 of 27 Web Content Management System
  • 23. allows development using a local DTC while remaining compatible with the centralized instance in production. • Applications MAY also direct requests directly to the central DTC instance. 1.2.5. Active Directory The Global Fund has 2 domains; an internal domain for all staff and a second domain for the DMZ. • Applications MAY request any number of additional service accounts in either domain to ensure the principle of least privilege for each of the application components • Applications SHOULD use windows security groups when assigning rights to more than 1 user. 1.2.6. Email Services The Global Fund has a highly available email service. The use of this service is governed by the following conditions. • Applications MAY send email to recipients both internally and externally. • Applications that send email MUST do so from a component that is not in the DMZ. • Application components that send email MUST NOT do so from direct user input. • Applications that use SMTP MUST use authentication. • Applications MUST NOT send unsolicited email. Users must clearly opt-in either by accepting terms and conditions of use or by explicitly requesting an email. • Applications that would send numerous emails to a single person SHOULD offer the possibility to group emails into a single email once per day. • Applications MAY choose to have “send only” or send and receive mailboxes. • Applications that have “send only” email MUST clearly state in the out bound email that the message should not be replied to. • For applications that receive mail: o All mail MUST be deleted from the mailbox each time the mail is read. o SHOULD reply to the sender acknowledging the receipt of the email. o MUST include monitoring of the number of messages in the mailbox in the management pack. o MUST be able to handle email in HTML format, UTF-8 and UTF-16. 1.2.7. Microsoft Office SharePoint Server RFP Number: TGF-09-032 Page 23 of 27 Web Content Management System
  • 24. The Global Fund has MOSS 2007 deployed. • SharePoint MAY be leveraged as a document repository. MOSS Workflow Applications MAY leverage workflows within SharePoint to facilitate interaction with internal users. This option is not currently available to external users. MOSS Excel Services Applications MAY leverage Excel services to simplify development. This option is not currently available to external users. Office Forms Server Applications MAY leverage forms server to simplify development. This option is not currently available to external users. 1.3. Architecture considerations 1.3.1. Internet Information Server Internal servers are currently running IIS6 and IIS7. Public facing servers are running IIS7 exclusively. • Web applications SHOULD support IIS7. • Applications MAY take advantage of specific features of IIS7. • IIS servers are generally load balanced and deployed identically. Applications SHOULD not use the local server to hold state or other information. • An IIS instance might host multiple websites. The application SHOULD NOT rely upon the availability or existence of the “default website” • Applications SHOULD NOT require the use of business productivity tools such as the Microsoft Office suite. 1.3.2. Microsoft .net Framework The Global Fund currently supports .net 1.1/2.0/3.0/3.5 frameworks. Applications SHOULD use the latest supported framework for their development. 1.3.3. Internal Clients • The Offeror shall assume that the Global Fund is running either Windows XP with a minimum of SP2 or Windows Vista with a minimum of SP1. • Clients use a mix of IE6 and IE7 • The current Global Fund Office version is 2003 SP3; however applications that integrate with Office should also support 2007. 1.4. General requirements for all applications • Web applications SHOULD be deployable in both the website root and a virtual directory RFP Number: TGF-09-032 Page 24 of 27 Web Content Management System
  • 25. • Applications MUST fail gracefully if dependant components become unavailable. • Applications SHOULD NOT transmit passwords in clear text. • Components on web servers MUST be stateless. • Operations that require time to perform SHOULD be done asynchronously • Applications SHOULD NOT store files on the file system • Configuration files that contain passwords MUST have the password encrypted. RFP Number: TGF-09-032 Page 25 of 27 Web Content Management System
  • 26. ATTACHMENT D OTHER STATEMENTS OF OFFEROR 1. AUTHORIZED INDIVIDUALS The Offeror represents that the following persons are authorized to negotiate on its behalf with the Global Fund and to bind the Offeror in connection with this proposal. Name: Title: Address: Telephone No.: Facsimile No.: Email Address: TYPE OF ORGANIZATION The Offeror, by checking the applicable box, represents that it operates as [ ] a corporation organized under the laws of ________________________(country); [ ] an individual; [ ] a partnership; [ ] a nongovernmental non-profit organization; [ ] a nongovernmental educational institution; [ ] a governmental organization; [ ] a private college or university; [ ] a public college or university; [ ] an international organization; or [ ] a joint venture. CERTIFICATION I certify that the above information is true and correct. Name: _________________________ Title: ______________________ Signature: _____________________ Date: _____________________ RFP Number: TGF-09-032 Page 26 of 27 Web Content Management System
  • 27. ATTACHMENT E PAST PERFORMANCE INFORMATION Please provide a list of the three most recent contracts which closely matches the work to be performed under this RFP. In the table below, please specify the amount awarded, period of performance, name, address, email and telephone number of the Company or contact person. The Global Fund reserves the right to contact any persons listed here in order to gain a better understanding of the Offeror’s past performance in delivering similar services to former clients. Past performance information shall be included for both the Prime Contractor and Key Subcontractor(s) if any. Please use one form for each non-associated referee. OFFEROR: (Please provide your organization’s name here) Information provided in response to RFP No: TGF-09-032 1. Contract Title: 2. Total Contract Value: 3. Period of Performance (must be within the last five years): 4. Place of Performance/Location of Service Delivery: (Regions and/or specific countries) 5. Name of Client or Source of Funding: 6. Client Reference: (Name, Position, Phone Number, Email Address) and relationship to the Activity 7. Brief Description of Services: RFP Number: TGF-09-032 Page 27 of 27 Web Content Management System