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Cornelius Rachieru Jr.
        Address: 87 Gilmour Street, Apt. 3
        Ottawa, Ontario, K2P 0N5, Canada
implementations (both custom development projects and package-based implementations),
manage large UX/UI teams, respond to...
   Responsible for architecting, managing and participating in the prototyping activities
        (paper prototypes, wire...
•   Made critical and non-critical usability recommendation regarding the evolution of the
    •   Created ...
•   Researched, architected and developed the Tapestry web administration module for
   •   Created wo...
Additional Details:
Participated in World Usability Day activities in New York, Los Angeles, Toronto and Ottawa, and
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Cornelius Rachieru Jr.


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  1. 1. Cornelius Rachieru Jr. Address: 87 Gilmour Street, Apt. 3 Ottawa, Ontario, K2P 0N5, Canada Mobile: +1 (613) 864-3020 E-mail: (preferred) Internet: / Skype: ampli2de LinkedIn: Twitter: @ampli2de Citizenship: Canadian Security Clearance: Top Secret Personal Profile:  Technologically savvy, persuasive communicator whose skill set includes a strong user experience (UX) / usability / information architecture (IA), web channel strategy background, solid consulting skills and proven facilitation and analytical knowledge  Extensive experience in planning, managing and implementing web, UI, usability/UCD, Web 2.0/RIA and Social Media related projects, as well as providing guidance to senior management with respect to overall customer experience strategy, (web) channel strategy and user experience strategy / research / implementation.  Excellent leadership and communication skills with a proven track record of facilitating collaboration among diverse stakeholder interests  In-depth knowledge of business / functional requirements gathering, information architecture, and translating such documentation into interaction design, navigational models, wireframes and (low fidelity / high fidelity) application prototypes.  Experience with formal end-user research, usability testing and evaluation techniques: SME interviews, focus group discussions, questionnaires, think-aloud sessions, formative and summative evaluations, cognitive and pluralistic walkthroughs, A/B testing, etc.  Previous experience with institutionalizing and championing UX and UCD within large organizations  Significant exposure to managing projects, business development and sales  UX / Usability software: iRise, Morae, Axure, Denim, Photoshop, Illustrator, Visio  Technical expertise: xHTML, CSS, JS, PHP, MySQL, Flash  Expert level knowledge of MS Project Education: 1995 - 1999 University of Manitoba, Winnipeg, MB, Canada Computer Science Honours, Dean’s Honours List Recipient of the Crown Centennial Scholarship 2005-present: member of UPA (Usability Professionals Association) Harvard Business School Publishing Management Essentials Certification (2005) Harvard Business School Publishing Leadership Essentials Certification (2005) Adult teaching certification from the CSPS (April 2004) Recent Work Experience: 2004-2009: User Experience (UX) Practice Lead, Deloitte Consulting, Ottawa, Canada As the Canadian User Experience (UX) Practice Lead for a large management consulting firm, I was directly responsible for creating Deloitte's User Experience methodology, evangelize UX within the organization, lead the UX/Usability/UI Design workstreams of large scale technology 1
  2. 2. implementations (both custom development projects and package-based implementations), manage large UX/UI teams, respond to UX related sections of RFPs, participate in RFP orals, create UX deliverables, coach UX resources, maintain UX knowledge repositories, conduct lessons learned with both development and usability teams, etc. Select projects highlights at Deloitte include: 01/08-11/08: User Experience (UX) Manager State of California Administrative Office of the Courts Los Angeles, CA, USA Technologies: xHTML/DHTML, JS, CSS, Ajax, iRise Studio, iRise Server, MS Project, ClearCase Role: Responsibilities included managing a double digit UX team through the end-user requirements gathering process, simulation and prototyping of over 1000 application screens for a Court Case Management System to be deployed statewide in every courthouse in California.  Created the User Experience (UX) strategy and roadmap for the duration of the CCMS project  Created the User Experience Design project plan (MS Project) and a custom implementation methodology based on the Deloitte’s User Experience Process  Interviewed, hired and managed the day-to-day operation of the UX team (budget, burn rate, risk etc.) and its members  Participated and/or allocated UX resources to JAD sessions for gathering and clarifying business, end-user and interaction requirements requirements  Created the UX specification (Style Guide) for the system  Created the Information Architecture documentation and accompanying Visio sitemaps based on the usability testing results, web analytics and content experts  Acted as liaison with client senior management on matters of user experience  Provided usability and interaction design recommendations in order to induce enhancements of existing user interfaces previously designed in prior system releases  Responsible for the accessibility design strategy for the public user interface  Trained, assisted and supervised UX team members and developers in layout design, typesetting, prototype integration etc. 10/06-03/07: Usability/UCD Lead Guardian Life Insurance Co. of America New York, NY, USA Technologies: HTML/DHTML, AJAX, JavaScript, CSS, YUI Role: Lead the user experience aspect of a US$10M Wall Street business redesign project with the aid of a business analyst and an XSL developer. The project involved retiring two insurance case installation tools (one implemented as a mainframe application, the other a basic web-based application) and the implementation of a new tool that improved the functionality of the original applications and interfaced with multiple external systems. The second phase of the project involved researching and prototyping a business process management (BPM) application for the company’s case installation process that manages the work of everyone involved with the process. Both tools have been prototyped as rich enterprise web applications. I have also acted as advisor to Enterprise Architect and application architects in matters dealing with user experience across multiple company initiatives.  Responsible for all user experience project planning and forecasting activities required during the duration of the project  Conducted complete end-user research activities in the form of questionnaires, subject matter expert (SME) interviews and focus groups with end-users, business stakeholders and IT implementation teams in order to assess the current state of the application and identify usability traps  Gathered user interface requirements based on the user research executed and on expert reviews of the application  Conducted cart-sorting exercises with business analysts and SMEs in order to create a proper navigation model and site map for the applications 2
  3. 3.  Responsible for architecting, managing and participating in the prototyping activities (paper prototypes, wireframes, low-fidelity and high-fidelity HTML/DHTML/CSS/JS prototypes)  Performed usability and A/B testing on early high-fidelity mockups  Presented and validated all findings to all stakeholders (end-users, business management, business analysts and IT team)  Created the required supporting documentation (project plan, usability gaps document, style guide, presentations, etc.)  Worked closely with change management team to communicate with end-users and keep them informed regarding upcoming business process redesign activities 07/04-07/06: User Experience Architect / IA Treasury Board Secretariat, Expenditure Management Information System Ottawa, ON, Canada Technologies: HTML/DHTML/XHTML, Javascript, CSS, Denim, MS Project, Adobe Photoshop) • Designed in prototyped the user interfaces for four Financial Information Systems (PAA, MAINS, ARLU, EMI) for the Treasury Board Secretariat EMIS (Expenditure Management Information System) project • Created the information architecture documentation for every EMIS application • Met with clients and end users in order to assess end user requirements, validate wireframes, interaction design and information architectures, and present UI prototypes to stakeholders • Conducted usability studies and applied the Common Look and Feel (CL&F) guidelines to existing user interfaces • Integrated the TBS Entrust TruePass administration module with the rest of the project from a navigational and interface standpoint • Created the style guides, creative briefs and other documentation required • Maintained Microsoft Project plans outlining user experience methodology and timelines as part of the RUP 04/09-07/09: User Experience Architect / IA Grantium Ottawa, ON, Canada Technologies: HTML/DHTML/XHTML, Javascript, CSS, MS Project, Visio, Adobe Photoshop) • Created the CLF 2.0 user interface prototype of the Grantium G3 Grants and Contributions application • Acted as Information Architect for the Grantium G3 application and created the associated user and task flows • Mentored UI developers on how to create CLF 2.0 compliant user interfaces 11/05-02/06: User Experience (UX) Architect Public Service Commission, Public Service Resourcing System Modernization Ottawa, ON, Canada Tools: Denim, wireframing tools • Responsible for performing an expert usability review of the recruiting system and provide short term and long term usability/user experience/user interface recommendations. Also responsible for functional requirements gathering and documenting, as well as mapping the functional requirements to the existing user interface of the system. • Proposed usability evaluation plan and methodology to client management and executed the assignment upon approval • Conducted end user interviews and created end-user questionnaires • Performed heuristics evaluations of both internal and external applications, and validated the interface against CLF standards 3
  4. 4. • Made critical and non-critical usability recommendation regarding the evolution of the system • Created hybrid interface walkthroughs included in project documentation to show mapping of functional specifications to interface step-by-step sequences • Incorporated additional activities as part of the usability evaluation documentation to tie into and drive other satellite initiatives (training documentation, interaction design improvements, use case documentation, etc.) 5/06-9/06: User Experience (UX) Architect Deloitte Consulting, Deloitte Global Radar Toronto, ON, Canada / Princeton, NJ, USA Technologies: HTML/DHTML/XHTML, Javascript, CSS The goal of the project was to deliver a financial tool and related information to support user groups who manage the client portfolio risk management and engagement risk assessment. As a result, application users will be able to improve their focus on specific client risks and direct efforts to mitigate those risks by incorporating frequent use of this tool into risk management business processes and engagement execution. • Responsible for re-architecting the user experience of the application in order to address an expanded set of requirements and improve the app’s overall usability • Offered advice to project management with respect to the overall user experience strategy • Held discussion with business stakeholders in order to identify and validate navigation model requirements • Created UI wireframes and interface mock-ups Other short term engagements with Deloitte Consulting included usability lead/user interface architect-related roles with the Canadian Medical Association, CIBC, TD Bank, Canadian Partnership against Cancer, Ontario Power Generation, HSBC, Agriculture Canada, etc. 2003 – 2004: Government of Canada (HRDC, CFIA), Ottawa, Canada UI Consultant (2 web UI design / web development contracts through ExcelHR) Technologies: Oracle (SQL*Plus), ASP, VBScript, HTML, JavaScript, Java, XML/XSL, PKI • Created UI specification documentation for HRDC web applications based on the Treasury Board’s Common Look & Feel (CL&F) standards • Researched, designed and developed the graphical user interface of the administration section of the ARO internet and ARO intranet web applications • Researched, designed and developed the look and feel and user interface of the HRDC Security Credentials Tracker website • Responsible for architecting and developing the agreements modules of the ARO internet web application (UI design and clients side development) • Responsible for implementing internationalization (English, French) • Performed various unit and integration tests 2001 - 2003 Espial Group, Ottawa, Canada Web GUI specialist (permanent) Technologies: HTML/DHTML, CSS, Javascript, PHP, Java, J2EE, JSP, EJB, Struts, Tapestry Tools: UltraEdit, JBuilder/IntelliJ/Eclipse, Weblogic/JBoss, Ant, VSS • Collected and validated GUI requirements for Espial products based on a variety of web mediums (desktop, webtablet, cellphone/PDA, interactive TV, telematics) • Responsible for architecting the UI and building the presentation layer of DeviceServer 3.5 using Jakarta Struts. 4
  5. 5. • Researched, architected and developed the Tapestry web administration module for DeviceServer • Created working UI prototypes (JSP, Struts, HTML) for various customer demos (Phillips, LodgeNet, Ericsson) in parallel with UI feature development of the webadmin module • Architected and created features for the TV user interface for DeviceTop 3.0 TV • Coded automated Ant scripts for compiling and deploying the web administration module of DeviceServer 3.5 as part of the product • Performed various research assignment on J2EE technologies and created comparison matrices for management 2000- present: Ampli2de Communications Project Manager / UX Strategist (part-time) Technologies: HTML/DHTML, XML, RSS, CSS, JavaScript, Macromedia Flash, ASP, Java, J2EE (JSP, Servlets), Struts, Tapestry, Oracle, MySQL Tools: Dreamweaver, Ultraedit, Java IDEs (JBuilder, Eclipse, IntelliJ Idea), Ant, etc. • Performed various duties as web architect and web site developer • Developed various PHP, ASP and J2EE web sites and web applications • Conducted web/e-commerce courses for the business community and internal staff • Published web technology-related articles in local newspapers • Performed various graphics design / newmedia duties • Negotiated contracts and fee agreements via face to face appointments • Generated new clients/accounts via telephone, web, meetings • Prepared company booths and participated at expos • Published web technology-related articles in local newspapers • Conducted interviews for IT personnel • Performed various duties as web architect and web developer 1998 - 2001 Nortel Networks, Ottawa, Canada: OC 192 GUI Java GUI Developer (permanent) Technologies: Java, SONET, TCP/IP, Oracle, C, C++, TCL, Expect, Perl, ClearCase, PLS • Developed the Node Information, Inventory and Equipment Provisioning applications for the Nortel Java GDK based 10G GUI • Architected and built the web based Java prototype and internal demo for OC-192's new Preside SiteManager GUI (OC-192 network management tool) • Researched, validated and documented the specifications of the 10G GUI based on meetings with Nortel clients and product architects • Feature development work for OC-192 base software package • Implemented ways of improving the memory requirements for the product loads which were exhausting the OC-192 card flash capacity • Communicated effectively between Design and Verification teams to provide quick resolution to problems in loads- Performed a variety of regression tests and developed new features for the testing tool used for these tasks 1995 - 1997 DPMG, Winnipeg, Canada Web UI Designer / Project Manager (permanent) • Defined the company’s web GUI standards and guidelines • Independently designed and implemented websites for various Winnipeg businesses using HTML, Javascript and CGI/Perl • Taught new employees various UI and web design implementation techniques in HTML, Javascript, Perl/CGI • Managed the development team and coordinated multiple web design projects at a time 5
  6. 6. Additional Details: Participated in World Usability Day activities in New York, Los Angeles, Toronto and Ottawa, and attended a variety of user experience conferences since 2006. Successfully completed over 100 training courses in a variety of specialization areas (project management, customer experience strategy, web channel strategy, user experience and core consulting skills) while working for Deloitte Consulting, Nortel Networks and Espial Inc. Professional references available upon request. 6