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  1. 1. Joseph J. Grant 1013 Bradington Court Columbia, IL 62236 (in St. Louis area) email: mailto:joeg@grantconsulting.com web http://www.grantconsulting.com/ site: phone: (314) 581-0384 SUMMARY Computer professional who combines leadership and usability experience to create user- focused technology solutions. Self-starter with outstanding communication and facilitation skills. Experienced in project management and business analysis. Background in systems development, software development, marketing, management, science, and engineering. EXPERIENCE GRANT CONSULTING, INC. St. Louis, MO 1999 - present Consultant Specializing in user-centered design. Work has included: • Requirements gathering, scope definition, and use cases for a large pharmaceutical company. • Requirements gathering and scope definition for enterprise systems for a large healthcare provider. • Information architect on large B2B insurance web site, as well as other client projects. Included systems analysis and use cases. • Usability testing leading to dramatic improvements for the home site of a large multinational Swiss organization. • Web site design class instruction to internet development company. • Several assignments from leading Silicon Valley expert on usability and web design. • Design of HCI lab at Southern Illinois University - Edwardsville. • Lead design for $250 million dollar internet start-up providing research tools to online library. • Reviews via heuristic inspection of web sites. Environment: Web, MS Office, Visual Basic, SourceSafe, PCs, Windows 95/98/NT/2000/XP, Dreamweaver, Fireworks, Visio, IVR (telephone interactive voice response systems)
  2. 2. SIU-EDWARDSVILLE, Edwardsville, Illinois, 2002 – present Faculty Part-time faculty member. Subjects include: • Human-Computer Interaction: Human factors, contextual inquiry, heuristic reviews, rapid prototyping, and usability testing. • Interaction Programming: Visual Basic, vb.net, Windows GUI design, Object- Oriented Programming, and Relational Databases. • Senior Project: Supervised computer science teams on projects addressing the needs of campus clients. Included Object Oriented Software Engineering and UML. Environment: Windows XP, Visual Basic, vb.net, MS Project, MS Visio, Office XP, PowerPoint TRIPOS, INC., St. Louis, MO 1997 - 2000 User Experience Specialist Responsible for leading project teams through user-centered design activities to develop drug discovery software. • Understood customer work practices through Contextual Inquiry and user interviews. • Created use cases for system requirements. • Envisioned new user-computer interactions through storyboards. • Evolved early interface designs through paper prototyping. • Observed and tracked the user experience through usability testing. • Facilitated team analysis and responses to usability issues. • Led planning efforts for new User Experience Center. • Involved in redesign of tripos.com, Winner of 1999 St. Louis Web Site Awards for Best Corporate Site and Most Usable Site Environment: Unix, Java, Web, MS Office, PCs, Macintosh, Windows 95/98/NT, Dreamweaver, Fireworks, Visio, interior office design (new usability lab) CPI INC., St. Louis, MO 1996 to 1997 IS Manager Responsible for managing marketing systems and introducing usability to CPI.
  3. 3. • Supervised development of searsportrait.com, foxphoto.com, and cpicorp.com. • Facilitated usability testing for major redevelopment of retail systems used at Sears Portrait Studio and CPI/Fox Photo finishing stores. • Supervised team of Object-Oriented developers, leading them to apply user- centered design to create marketing systems. Environment: MS Office, AS400, VBA, PCs, Windows 3.1/95, Visio, Web, GeneXus (CASE tool), Acxiom (data warehousing system) EDWARD JONES, Maryland Heights, MO 1992 - 1996 Usability Specialist Responsible for ensuring the usability of brokerage systems development. • Coordinated usability efforts for variety of business needs. Due to improvements on redesigned Mutual Funds screens, four thousand trades worth $10 million were made on the first day of implementation with few calls to the branch support area. • Improved existing development methodology by incorporating usability techniques throughout project life cycle. Anticipating 25% reduction in time for work associated with system revisions. • Evaluated designs for PC, Client/Server, mainframe, and Interactive Voice Response systems. Subsequent improvements resulted in systems well received by branches, with significantly fewer support problems. • Pioneered rapid, low-cost prototyping techniques for creating usable designs. • Created new technique for remote usability testing, allowing certain small development projects to be tested at very low cost. Project Leader 1992 - 1993 Responsible for leading all aspects of major new systems development, as well as supporting existing systems. Led design and implementation of system allowing 3,000 branches to enter their bill payments. • Led the efforts of twenty people, including a team of late-shift consultants. • Branches commended the usability of the system, which cut down entry time by 75%. • Resolved coding issues pertaining to first use of DB2 in a major system by IS. Environment: DEC All-in-One, IBM MVS/XA, PCs, IVR (telephone interactive voice response systems)
  4. 4. CREDIT SYSTEMS, INC., St. Louis, MO 1990 - 1992 Business Analyst • Responsible for managing product development projects in the bankcard processing business. • Liaison with bank clients. • Consulted with clients to define customized systems, including new credit card programs. • Managed system-wide projects, such as VisaPhone, which allowed customers to use their Visa card as a telephone card. • Created business plans, including price and cost analysis, for new products and services. Environment: Mainframe, batch systems and reports, credit card cardholder, authorization, and merchant systems EDWARD JONES, Maryland Heights, MO 1988 - 1990 Project Leader Responsible for leading new systems development. Designed and implemented new system for tracking security agents. • Led team efforts totaling 5,000 hours. • Delivered system one month ahead of schedule. • Promoted system roll-out, and trained several classes of end-users. Environment: DEC All-in-One, IBM MVS/XA, COBOL, CICS, IMS ANDERSEN CONSULTING, St. Louis, MO 1986 - 1988 Senior Consultant • Designed functions for large-scale systems. • Conducted formal client presentations of system designs. • Managed a project documentation group. Environment: RPG, IMS, COBOL, PCs, DOS, Macintosh
  5. 5. EDUCATION University of Texas at Austin, Austin, Texas 1986 M.B.A., Concentration in Marketing and Management. Professional Report involved creating a complex management decision model via the Macintosh. Massachusetts Institute of Technology, Cambridge, MA 1983 B.S., Sloan School of Management at M.I.T., Concentration in Behavioral Science PROFESSIONAL DEVELOPMENT GatewayCHI, Founding Chair- Started an organization devoted to HCI and to improving computer user interfaces. Web site at http://www.acm.org/chapters/gatewaychi/. Official chapter of ACM/SIGCHI. Usability Professionals Association, Public Relations Chair - 1998 Conference Toastmasters - Started several clubs at Edward Jones.