Joseph J. Grant
1013 Bradington Court
Columbia, IL 62236 (in St. Louis area)
phone: (314) 581-0384
Computer professional who combines leadership and usability experience to create user-
focused technology solutions. Self-starter with outstanding communication and
facilitation skills. Experienced in project management and business analysis. Background
in systems development, software development, marketing, management, science, and
GRANT CONSULTING, INC. St. Louis, MO 1999 - present
Specializing in user-centered design. Work has included:
• Requirements gathering, scope definition, and use cases for a large
• Requirements gathering and scope definition for enterprise systems for a large
• Information architect on large B2B insurance web site, as well as other client
projects. Included systems analysis and use cases.
• Usability testing leading to dramatic improvements for the home site of a large
multinational Swiss organization.
• Web site design class instruction to internet development company.
• Several assignments from leading Silicon Valley expert on usability and web
• Design of HCI lab at Southern Illinois University - Edwardsville.
• Lead design for $250 million dollar internet start-up providing research tools to
• Reviews via heuristic inspection of web sites.
Environment: Web, MS Office, Visual Basic, SourceSafe, PCs, Windows
95/98/NT/2000/XP, Dreamweaver, Fireworks, Visio, IVR (telephone interactive voice
SIU-EDWARDSVILLE, Edwardsville, Illinois, 2002 – present
Part-time faculty member. Subjects include:
• Human-Computer Interaction: Human factors, contextual inquiry, heuristic
reviews, rapid prototyping, and usability testing.
• Interaction Programming: Visual Basic, vb.net, Windows GUI design, Object-
Oriented Programming, and Relational Databases.
• Senior Project: Supervised computer science teams on projects addressing the
needs of campus clients. Included Object Oriented Software Engineering and
Environment: Windows XP, Visual Basic, vb.net, MS Project, MS Visio, Office XP,
TRIPOS, INC., St. Louis, MO 1997 - 2000
User Experience Specialist
Responsible for leading project teams through user-centered design activities to develop
drug discovery software.
• Understood customer work practices through Contextual Inquiry and user
• Created use cases for system requirements.
• Envisioned new user-computer interactions through storyboards.
• Evolved early interface designs through paper prototyping.
• Observed and tracked the user experience through usability testing.
• Facilitated team analysis and responses to usability issues.
• Led planning efforts for new User Experience Center.
• Involved in redesign of tripos.com, Winner of 1999 St. Louis Web Site Awards
for Best Corporate Site and Most Usable Site
Environment: Unix, Java, Web, MS Office, PCs, Macintosh, Windows 95/98/NT,
Dreamweaver, Fireworks, Visio, interior office design (new usability lab)
CPI INC., St. Louis, MO 1996 to 1997
Responsible for managing marketing systems and introducing usability to CPI.
• Supervised development of searsportrait.com, foxphoto.com, and cpicorp.com.
• Facilitated usability testing for major redevelopment of retail systems used at
Sears Portrait Studio and CPI/Fox Photo finishing stores.
• Supervised team of Object-Oriented developers, leading them to apply user-
centered design to create marketing systems.
Environment: MS Office, AS400, VBA, PCs, Windows 3.1/95, Visio, Web, GeneXus
(CASE tool), Acxiom (data warehousing system)
EDWARD JONES, Maryland Heights, MO 1992 - 1996
Responsible for ensuring the usability of brokerage systems development.
• Coordinated usability efforts for variety of business needs. Due to improvements
on redesigned Mutual Funds screens, four thousand trades worth $10 million were
made on the first day of implementation with few calls to the branch support area.
• Improved existing development methodology by incorporating usability
techniques throughout project life cycle. Anticipating 25% reduction in time for
work associated with system revisions.
• Evaluated designs for PC, Client/Server, mainframe, and Interactive Voice
Response systems. Subsequent improvements resulted in systems well received
by branches, with significantly fewer support problems.
• Pioneered rapid, low-cost prototyping techniques for creating usable designs.
• Created new technique for remote usability testing, allowing certain small
development projects to be tested at very low cost.
Project Leader 1992 - 1993
Responsible for leading all aspects of major new systems development, as well as
supporting existing systems. Led design and implementation of system allowing 3,000
branches to enter their bill payments.
• Led the efforts of twenty people, including a team of late-shift consultants.
• Branches commended the usability of the system, which cut down entry time by
• Resolved coding issues pertaining to first use of DB2 in a major system by IS.
Environment: DEC All-in-One, IBM MVS/XA, PCs, IVR (telephone interactive voice
CREDIT SYSTEMS, INC., St. Louis, MO 1990 - 1992
• Responsible for managing product development projects in the bankcard
• Liaison with bank clients.
• Consulted with clients to define customized systems, including new credit card
• Managed system-wide projects, such as VisaPhone, which allowed customers to
use their Visa card as a telephone card.
• Created business plans, including price and cost analysis, for new products and
Environment: Mainframe, batch systems and reports, credit card cardholder,
authorization, and merchant systems
EDWARD JONES, Maryland Heights, MO 1988 - 1990
Responsible for leading new systems development. Designed and implemented new
system for tracking security agents.
• Led team efforts totaling 5,000 hours.
• Delivered system one month ahead of schedule.
• Promoted system roll-out, and trained several classes of end-users.
Environment: DEC All-in-One, IBM MVS/XA, COBOL, CICS, IMS
ANDERSEN CONSULTING, St. Louis, MO 1986 - 1988
• Designed functions for large-scale systems.
• Conducted formal client presentations of system designs.
• Managed a project documentation group.
Environment: RPG, IMS, COBOL, PCs, DOS, Macintosh
University of Texas at Austin, Austin, Texas 1986
M.B.A., Concentration in Marketing and Management.
Professional Report involved creating a complex management decision model via the
Massachusetts Institute of Technology, Cambridge, MA 1983
B.S., Sloan School of Management at M.I.T., Concentration in Behavioral Science
GatewayCHI, Founding Chair- Started an organization devoted to HCI and to
improving computer user interfaces. Web site at
http://www.acm.org/chapters/gatewaychi/. Official chapter of ACM/SIGCHI.
Usability Professionals Association, Public Relations Chair - 1998 Conference
Toastmasters - Started several clubs at Edward Jones.