User Guide for Cisco Unified
Personal Communicator, Release 1.2
for Macintosh
January 22, 2008




Americas Headquarters
C...
CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Li...
CONTENTS


CHAPTER   1    Preparing To Use
               Cisco Unified Personal Communicator 1
                  How to S...
Contents




                              Identifying Reachability Status Icons 2
                              Setting Y...
Contents




                  Working With Video Conversations In Progress 4


CHAPTER   5    Using Web Conferencing With...
Contents




                              Working with Groups of Contacts 6


CHAPTER   9              Working With Recen...
Contents




                  Other Participants Cannot Hear Me, Or Audio Quality Is Poor 9
                  Controls in...
Contents




                             Getting Information for Your Administrator 19
                                 C...
CH A P T E R                    1
               Preparing To Use
               Cisco Unified Personal Communicator

    ...
Chapter 1   Preparing To Use Cisco Unified Personal Communicator
   How to Set Up the Application




Installing Cisco Uni...
Chapter 1     Preparing To Use Cisco Unified Personal Communicator
                                                       ...
Chapter 1   Preparing To Use Cisco Unified Personal Communicator
   How to Set Up the Application




                    ...
Chapter 1     Preparing To Use Cisco Unified Personal Communicator
                                                       ...
Chapter 1   Preparing To Use Cisco Unified Personal Communicator
   How to Set Optional Preferences




            Step 4...
Chapter 1     Preparing To Use Cisco Unified Personal Communicator
                                                       ...
Chapter 1   Preparing To Use Cisco Unified Personal Communicator
   How to Set Optional Preferences




             Note ...
Chapter 1     Preparing To Use Cisco Unified Personal Communicator
                                                       ...
Chapter 1   Preparing To Use Cisco Unified Personal Communicator
   How to Set Optional Preferences




                  ...
Chapter 1     Preparing To Use Cisco Unified Personal Communicator
                                                       ...
Chapter 1   Preparing To Use Cisco Unified Personal Communicator
   How to Set Optional Preferences




                  ...
Chapter 1     Preparing To Use Cisco Unified Personal Communicator
                                                       ...
Chapter 1   Preparing To Use Cisco Unified Personal Communicator
   Cisco Product Security Overview




                  ...
Chapter 1     Preparing To Use Cisco Unified Personal Communicator
                                                       ...
Chapter 1    Preparing To Use Cisco Unified Personal Communicator
  Uninstalling Cisco Unified Personal Communicator




 ...
CH A P T E R                    2
                      Using Reachability Status in
                      Cisco Unified P...
Chapter 2   Using Reachability Status in Cisco Unified Personal Communicator
   Identifying Reachability Status Icons




...
Chapter 2      Using Reachability Status in Cisco Unified Personal Communicator
                                          ...
Chapter 2   Using Reachability Status in Cisco Unified Personal Communicator
  Setting Your Reachability Status Preference...
Chapter 2      Using Reachability Status in Cisco Unified Personal Communicator
                                          ...
Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator
   Adding Custom Status Messages To Your Reacha...
Chapter 2     Using Reachability Status in Cisco Unified Personal Communicator
                                           ...
Chapter 2   Using Reachability Status in Cisco Unified Personal Communicator
   Displaying A Custom Out-Of-Office Message
...
CH A P T E R                    3
              Having Conversations Using
              Cisco Unified Personal Communicat...
Chapter 3    Having Conversations Using Cisco Unified Personal Communicator
   How To Make Calls




                     ...
Chapter 3     Having Conversations Using Cisco Unified Personal Communicator
                                             ...
Chapter 3    Having Conversations Using Cisco Unified Personal Communicator
   How To Make Calls




           Step 3    ...
Chapter 3     Having Conversations Using Cisco Unified Personal Communicator
                                             ...
Chapter 3    Having Conversations Using Cisco Unified Personal Communicator
   How To Work With Conversations in Progress
...
Chapter 3     Having Conversations Using Cisco Unified Personal Communicator
                                             ...
Chapter 3    Having Conversations Using Cisco Unified Personal Communicator
   How To Work With Conversations in Progress
...
Chapter 3     Having Conversations Using Cisco Unified Personal Communicator
                                             ...
Chapter 3   Having Conversations Using Cisco Unified Personal Communicator
   How To Work With Conversations in Progress

...
CH A P T E R                    4
              Using Video With Cisco Unified
              Personal Communicator

      ...
Chapter 4   Using Video With Cisco Unified Personal Communicator
   Before You Use Video




                           • ...
Chapter 4     Using Video With Cisco Unified Personal Communicator
                                                       ...
Chapter 4   Using Video With Cisco Unified Personal Communicator
   Working With Video Conversations In Progress




Worki...
Chapter 4     Using Video With Cisco Unified Personal Communicator
                                                       ...
Chapter 4   Using Video With Cisco Unified Personal Communicator
  Working With Video Conversations In Progress




      ...
CH A P T E R                    5
              Using Web Conferencing With
              Cisco Unified Personal Communica...
Chapter 5 Using Web Conferencing With Cisco Unified Personal Communicator
   Adding Web Conferencing and Web Participants ...
Chapter 5     Using Web Conferencing With Cisco Unified Personal Communicator
                                            ...
Chapter 5   Using Web Conferencing With Cisco Unified Personal Communicator
   Comparison with Standard Web Meetings




 ...
User Guide for Cisco Unified Personal Communicator, Release 1.2
User Guide for Cisco Unified Personal Communicator, Release 1.2
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User Guide for Cisco Unified Personal Communicator, Release 1.2

  1. 1. User Guide for Cisco Unified Personal Communicator, Release 1.2 for Macintosh January 22, 2008 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-10984-02
  2. 2. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, Packet, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R) Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 © 2006-2007 Cisco Systems, Inc. All rights reserved. For third-party copyright information, see the Appendix.
  3. 3. CONTENTS CHAPTER 1 Preparing To Use Cisco Unified Personal Communicator 1 How to Set Up the Application 1 Installing Cisco Unified Personal Communicator 2 Installing the Address Book Plug-In 2 Setting Up Your Headset 3 Setting Up Your Video Camera 3 Logging In 4 Setting Up Voice Mail 5 Setting Up Web Conferencing 5 How to Set Optional Preferences 6 Automating Login 6 Specifying Your Audio and Video Devices 7 Specifying Ringer Device and Volume 8 Choosing the Phone to Control 9 Specifying Your Preferred Contact Method 12 Specifying Your Contact Information 12 Where to Find More Documentation 13 Cisco Product Security Overview 14 Upgrading Cisco Unified Personal Communicator 15 Uninstalling Cisco Unified Personal Communicator 15 CHAPTER 2 Using Reachability Status in Cisco Unified Personal Communicator 1 About Reachability Status 1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 3
  4. 4. Contents Identifying Reachability Status Icons 2 Setting Your Reachability Status Preferences 3 Specifying Your Reachability Status During Each Session 5 Adding Custom Status Messages To Your Reachability Status Options 6 Creating Custom Reachability Status Messages 6 Modifying Custom Status Messages 7 Deleting Custom Status Messages 7 Displaying A Custom Out-Of-Office Message 8 CHAPTER 3 Having Conversations Using Cisco Unified Personal Communicator 1 About Conversations 1 How To Make Calls 2 Calling People Who Are Listed in the Console 2 Calling Any Number 3 Dialing a Number in Other Applications 4 Dialing From Your Macintosh Address Book 4 Responding to Incoming Calls 5 How To Work With Conversations in Progress 6 Entering Touch-Tone Responses 7 Putting Conversations on Hold and Retrieving Them 7 Transferring Calls 8 Changing the Volume of a Call 8 Seeing Who Is Participating In the Conversation 9 Ending Conversations 9 CHAPTER 4 Using Video With Cisco Unified Personal Communicator 1 About Video Conversations 1 Before You Use Video 2 Viewing Video 3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 4 OL-10984-02
  5. 5. Contents Working With Video Conversations In Progress 4 CHAPTER 5 Using Web Conferencing With Cisco Unified Personal Communicator 1 About Web Conferencing 1 Adding Web Conferencing and Web Participants to Conversations 2 Working With Web Conferencing Sessions In Progress 3 Comparison with Standard Web Meetings 4 CHAPTER 6 Hosting Conference Calls Using Cisco Unified Personal Communicator 1 About Merging Calls 1 Merging Calls 2 CHAPTER 7 Sending Messages With Cisco Unified Personal Communicator 1 Sending Instant Messages 1 Receiving Instant Messages 2 Choosing Messaging Options 3 Saving Messages 3 Sending E-Mail Messages 4 CHAPTER 8 Managing Contacts in Cisco Unified Personal Communicator 1 About the Contact List 1 How To Work With Contacts 2 Searching for Contacts 2 Adding Contacts To Your List 3 Viewing More Information About Contacts 4 Identifying the Preferred Contact Method of Other People 4 Modifying Contact Information 6 Deleting Contacts From Your List 6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 5
  6. 6. Contents Working with Groups of Contacts 6 CHAPTER 9 Working With Recent Communications With Cisco Unified Personal Communicator 1 About Recent Communications 1 About Recent Communications Items 2 Working With the Recent Communications List and Its Items 3 Accessing Voice Mail 5 CHAPTER 10 Troubleshooting Cisco Unified Personal Communicator 1 Problems Setting Up the Application 2 Problems Logging In and Starting Up 2 Error: Login Failed 2 Application Starts Slowly 3 Desk Phone Device Unavailable 3 Problems Choosing A Phone 3 Cannot Make Phone Active 4 Desired Desk Phone Is Not Listed 4 Problems with the Console 4 Console Does Not Fit My Screen 5 Menu Item, Button, Or Option is Dimmed 5 Columns Are Too Narrow 5 Problems with Reachability Status 6 Problems Starting Calls 6 Problems With Incoming Calls 7 Notifications of Incoming Calls Do Not Appear 7 Phone Does Not Ring 7 Problems During a Conversation 8 I Hear No Sound 8 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 6 OL-10984-02
  7. 7. Contents Other Participants Cannot Hear Me, Or Audio Quality Is Poor 9 Controls in the Conversation Window Are Unavailable 10 I Cannot Merge Calls 11 Problems with Video 11 Options to Use Video Are Dimmed 12 Computer Does Not Recognize My Camera, or I Cannot See My Own Image 12 I Expected Video, But the Call Is Audio Only 13 Video Image Of Other Person Does Not Appear 13 Video Is Slow Or Quality Is Poor, Or No Video Appears 13 Unable to Add Video to Audio Call 14 I See Two of My Own Image 14 Problems with Web Conferencing 14 When I Add Web Conferencing, It Asks Me To Log In 14 Cannot Add Web Conferencing 15 Web Conference Language Is Different 15 Lost Connection to Web Conference 15 Participants Cannot See Web Conferencing Window 16 Web Conferences Differ From Standard Web Conferences 16 Problems With Instant Messaging 16 Recipient Did Not Receive Message 17 Message: “Your message to [person] could not be sent.” 17 New Message Appears in the Same Window As Old Messages 18 Problems in the Recent Communications Pane 18 Known Calls Are Not Listed 18 List Shows Phone Number, Not Name 18 Problems With Voice Mail 19 Problems with Search 19 Search Seems to Find Incorrect Results 19 Application Appears Unresponsive After Search 19 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 7
  8. 8. Contents Getting Information for Your Administrator 19 Checking Call Statistics 20 Checking Server Status 20 Capturing Log Files 20 Enabling Detailed Logging 21 APPENDIX A Third-Party Copyright and License Information 1 GLOSSARY INDEX User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 8 OL-10984-02
  9. 9. CH A P T E R 1 Preparing To Use Cisco Unified Personal Communicator • How to Set Up the Application, page 1-1 • How to Set Optional Preferences, page 1-6 • Where to Find More Documentation, page 1-13 • Cisco Product Security Overview, page 1-14 • Upgrading Cisco Unified Personal Communicator, page 1-15 • Uninstalling Cisco Unified Personal Communicator, page 1-15 How to Set Up the Application Complete the following tasks in order: • Installing Cisco Unified Personal Communicator, page 1-2 • Installing the Address Book Plug-In, page 1-2 • Setting Up Your Headset, page 1-3 • Setting Up Your Video Camera, page 1-3 • Logging In, page 1-4 • Setting Up Voice Mail, page 1-5 • Setting Up Web Conferencing, page 1-5 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 1-1
  10. 10. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Up the Application Installing Cisco Unified Personal Communicator If your system administrator has not installed Cisco Unified Personal Communicator on your computer, install it. Before You Begin • If you are upgrading from a previous version, follow the instructions in the Upgrading Cisco Unified Personal Communicator, page 1-15. • Your system administrator should ensure that your equipment meets the system requirements for using this product. • You must have Administrator privileges to install software on your computer. • Make the Finder active and choose Finder > Preferences. Make sure Open new windows in column view is not checked. If you change this preference, restart the computer before installing. Procedure Step 1 Obtain the disk image from your system administrator. Step 2 Double-click the disk image if it does not mount automatically. Step 3 Accept the license agreement. Step 4 Drag the application icon onto the Applications folder icon. Step 5 (Optional) Move the disk image to the trash. Related Topics • Problems Setting Up the Application, page 10-2 Installing the Address Book Plug-In If you install this plug-in, you can use Cisco Unified Personal Communicator to dial numbers in your Macintosh Address Book. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 1-2 OL-10984-02
  11. 11. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Up the Application Procedure Step 1 If you have just installed Cisco Unified Personal Communicator, log out of the computer and log in again. Step 2 Launch Cisco Unified Personal Communicator. Step 3 Choose CiscoUPC > Install Address Book Plug-In. Step 4 Follow the instructions. Related Topics • Dialing From Your Macintosh Address Book, page 3-4 • Uninstalling Cisco Unified Personal Communicator, page 1-15 Setting Up Your Headset Procedure Step 1 Follow the instructions that came with the headset. Step 2 Wait a few moments after you plug in your headset before you do anything else. Note Special buttons on some devices, such as those to initiate a call via your headset, are not designed to work with Cisco Unified Personal Communicator. Volume and mute buttons generally work. Setting Up Your Video Camera The software for supported Apple cameras is included with the Macintosh operating system software. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 1-3
  12. 12. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Up the Application Procedure Step 1 Set up your camera following the instructions that came with it. Step 2 Relaunch Cisco Unified Personal Communicator if it is running. Logging In Before You Begin Follow the procedures in the preceding sections. If you log in remotely, you must first connect to your corporate network, for example via virtual private network (VPN). Procedure Step 1 Obtain the following information from your system administrator: • Your username and password for Cisco Unified Personal Communicator. • The IP address of the login server. Step 2 Launch Cisco Unified Personal Communicator. Step 3 Enter the information that you obtained in Step 1. Username and password are generally case-sensitive. Related Topics • Problems Logging In and Starting Up, page 10-2 • Automating Login, page 1-6 • Canceling Automatic Log In and Password Entry, page 1-7 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 1-4 OL-10984-02
  13. 13. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Up the Application Setting Up Voice Mail Use this procedure if you want to access voice mail via Cisco Unified Personal Communicator. Procedure Step 1 Obtain from your system administrator the username and password that you must enter into Cisco Unified Personal Communicator in order to use voice mail. Step 2 Choose CiscoUPC > Preferences. Step 3 Click Accounts. Step 4 Click Unity Voicemail. Step 5 Enter your login information. If your system administrator gave you two passwords, use the Cisco Unity Assistant (web) password. Step 6 Click Save. Related Topics • Accessing Voice Mail, page 9-5 Setting Up Web Conferencing Note Anyone can participate in web conferencing. You generally need to follow this procedure in order to add web conferencing to a conversation. Procedure Step 1 Obtain from your system administrator the username and password that you must enter into Cisco Unified Personal Communicator in order to use web conferencing. Step 2 Choose CiscoUPC > Preferences. Step 3 Click Accounts. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 1-5
  14. 14. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Optional Preferences Step 4 Click MeetingPlace. Step 5 Enter your login information for MeetingPlace. Step 6 Click Save. Related Topics • Using Web Conferencing With Cisco Unified Personal Communicator, page 5-1 How to Set Optional Preferences • Automating Login, page 1-6 • Specifying Your Audio and Video Devices, page 1-7 • Specifying Ringer Device and Volume, page 1-8 • Choosing the Phone to Control, page 1-9 • Specifying Your Preferred Contact Method, page 1-12 • Specifying Your Contact Information, page 1-12 Automating Login Procedure Step 1 Launch the application Step 2 Enter your username and password. Step 3 Check Remember password in Keychain. Step 4 (Optional) Check Automatically log in as: [user name]. Step 5 Click Login. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 1-6 OL-10984-02
  15. 15. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Optional Preferences Related Topics • Logging In, page 1-4 Canceling Automatic Log In and Password Entry Procedure Step 1 Choose CiscoUPC > Preferences. Step 2 Click Profile. Step 3 Uncheck options in the Log in section. Related Topics • Logging In, page 1-4 Specifying Your Audio and Video Devices Choose which speaker, microphone, and video devices you want to use during soft phone calls. Before You Begin Set up your devices following the instructions in Setting Up Your Headset, page 1-3 and Setting Up Your Video Camera, page 1-3. Procedure Step 1 Plug in the devices that you will choose. Step 2 Relaunch Cisco Unified Personal Communicator. Step 3 Choose CiscoUPC > Preferences. Step 4 Click Audio / Video. Step 5 Choose devices as applicable. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 1-7
  16. 16. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Optional Preferences Note • If you change audio settings during a call, you may experience a brief interruption of audio while the change takes effect. • If you unplug a chosen device during a call, your speaker or microphone will change to the corresponding system default device, if any is available. • If you unplug your only video device, and if you have an available audio device, your conversation will continue as audio-only. Otherwise, your call will end. • You can pause iTunes while you are on calls. Check the box in Audio/Video Preferences. Related Topics • Checking Your Speaking Volume, page 10-10 Specifying Ringer Device and Volume You can choose whether Cisco Unified Personal Communicator notifies you of incoming calls via the built-in speakers in your computer (if any) or via a headset or other audio device. Before You Begin Set up your chosen audio device and verify that it works. Procedure Step 1 Plug in the device that you will choose. Step 2 Relaunch Cisco Unified Personal Communicator. Step 3 Choose CiscoUPC > Preferences. Step 4 Click Audio / Video. Step 5 Choose a ringer device. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 1-8 OL-10984-02
  17. 17. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Optional Preferences Step 6 Use the volume slider to set the ringer volume. Note • Muting your audio by any method may prevent you from hearing the soft phone ring when someone calls you. • If the device you chose becomes unavailable, you will hear ringing through the system default audio device. • Make sure your system setting for sound output volume is set high enough for you to hear the ringer. The ringer volume setting in Cisco Unified Personal Communicator Preferences is a percentage of the volume setting in the System Preferences. • Your desk phone will always ring. Choosing the Phone to Control Cisco Unified Personal Communicator can work with a Cisco Unified IP Phone such as the one on your desk, or work independently as a soft phone. If the phone mode is set to soft phone, you can use your desk phone, but calls you make using your desk phone do not appear in the Recent Communications list. Procedure Step 1 Roll your mouse over the buttons near the top right of the main console to identify the Phone Mode button. Step 2 Click to choose a Phone Mode option. Note If you want to use video, choose Soft Phone. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 1-9
  18. 18. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Optional Preferences Related Topics • Problems Choosing A Phone, page 10-3 • Desk Phone Device Unavailable, page 10-3 • Choosing the Associated Desk Phone, page 1-10 Choosing the Associated Desk Phone By default, the Cisco Unified IP Phone on your desk is the desk phone associated with Cisco Unified Personal Communicator. If your system administrator has enabled this feature, you may be able to associate Cisco Unified Personal Communicator with a different desk phone. For example, you may be able to temporarily use a phone in a conference room as if it were the phone on your own desk. Procedure Step 1 Go to the phone that you want to associate with Cisco Unified Personal Communicator and log in to the EM Services. For information, see the documentation for your phone. You can skip this step if you know that the phone is assigned exclusively to you. Step 2 Launch Cisco Unified Personal Communicator if it is not running. Step 3 Roll your mouse over the buttons near the top right of the main console to identify the Phone Mode button Step 4 Click the Phone Mode button and choose Desk Phone. Step 5 Click and choose Choose Desk Phone. Step 6 Click a phone in the list to select it. Use the information in the table to help you identify the phones in the list: User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 1-10 OL-10984-02
  19. 19. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Optional Preferences Column Number Column Name Description 1 Device status This icon identifies the currently associated desk phone. 2 Device type Hover your mouse pointer over the icon to identify the model of the phone. 3 Name To modify this field to identify a phone for future reference: Double-click the name and enter a name of your choice. 4 Device Name Number printed on the MAC label on the bottom of the phone. 5 Lines Phone numbers (extensions) available via this phone. Note Click Restore Default to choose the phone on your own desk after you have changed it. Skip the rest of the steps in this procedure. Step 7 Click Control Selected Device. Step 8 Click OK. Step 9 Wait a few moments for the change to take effect. Note Not all phones are necessarily available for this purpose. If the phone you want to choose is not available to you, contact your system administrator. Related Topics • Choosing the Phone to Control, page 1-9 • Desired Desk Phone Is Not Listed, page 10-4 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 1-11
  20. 20. Chapter 1 Preparing To Use Cisco Unified Personal Communicator How to Set Optional Preferences • Where to Find More Documentation, page 1-13 Specifying Your Preferred Contact Method The method you choose for preferred contact method determines two things: • The type of communication (such as phone or instant message) that Cisco Unified Personal Communicator will initiate when you double-click a name in a list. • The method that you want people to use to contact you. By default, preferred contact method is Phone. Procedure Step 1 Roll your mouse over the buttons near the top right side of the console to locate the Preferred Contact button. Step 2 Click and choose an option. Related Topics • Specifying Your Contact Information, page 1-12 • Identifying the Preferred Contact Method of Other People, page 8-4 Specifying Your Contact Information You can specify the phone number and e-mail address that Cisco Unified Personal Communicator will use to contact you when you are logged in to Cisco Unified Personal Communicator and people contact you from a list in Cisco Unified Personal Communicator. If you do not specify preferred contact information, or you are not logged in to Cisco Unified Personal Communicator, Cisco Unified Personal Communicator uses your contact information in the corporate directory. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 1-12 OL-10984-02
  21. 21. Chapter 1 Preparing To Use Cisco Unified Personal Communicator Where to Find More Documentation Procedure Step 1 Choose CiscoUPC > Preferences. Step 2 Click Profile. Step 3 Add the Preferred phone and Preferred e-mail: a. Double-click Add/Remove... b. Enter the contact information in New. c. Click Add. d. Click Done. Step 4 Choose your preferred phone number and e-mail address from the pop-up menus in Step 3. Related Topics • Specifying Your Preferred Contact Method, page 1-12 Where to Find More Documentation The following documentation is available for this product: Quick Start Guide http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html Online Help Choose Help > CiscoUPC Help. In the web conferencing window, click the Help menu. Updated Documentation (PDF) The most current version of this document is available in English as a PDF file at: http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 1-13
  22. 22. Chapter 1 Preparing To Use Cisco Unified Personal Communicator Cisco Product Security Overview Documentation in Languages Other Than English http://www.cisco.com/en/US/products/ps6844/tsd_products_support_translated_ end_user_guides_list.html Accessibility Information http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html The following documentation is available for products related to this product: Documentation for Cisco Unified MeetingPlace Web Conferencing http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_ list.html Documentation for Cisco Unified MeetingPlace Express http://www.cisco.com/en/US/products/ps6533/products_user_guide_list.html Documentation for Your Cisco Unified IP Phone (Desk Phone) http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_li st.html Documentation for IP Phone Messenger (IPPM) and the Cisco Unified Presence User Options Web Pages: http://cisco.com/en/US/products/ps6837/products_user_guide_list.html Documentation for Cisco Unified Communications Manager User Options Web Pages or Cisco Unified CallManager User Options Web Pages: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_li st.html Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 1-14 OL-10984-02
  23. 23. Chapter 1 Preparing To Use Cisco Unified Personal Communicator Upgrading Cisco Unified Personal Communicator responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending e-mail to export@cisco.com. Upgrading Cisco Unified Personal Communicator Procedure Step 1 Quit Cisco Unified Personal Communicator. Step 2 Uninstall the existing application following the instructions in Uninstalling Cisco Unified Personal Communicator, page 1-15. Step 3 Follow the procedure in the Installing Cisco Unified Personal Communicator, page 1-2. Uninstalling Cisco Unified Personal Communicator Procedure Step 1 Quit Cisco Unified Personal Communicator. Step 2 Quit the Address Book application. Step 3 Move the following items to the trash: User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 1-15
  24. 24. Chapter 1 Preparing To Use Cisco Unified Personal Communicator Uninstalling Cisco Unified Personal Communicator This Item In this Folder The Cisco Unified Personal <Your hard disk>/Applications/ Communicator application CiscoUPC_Dialer.bundle <Your hard disk>/Library/Address Book Plug-Ins/ and <Your hard disk>/Users/<your user name>/Library/Address Book Plug-Ins/ Cisco folder <Your hard disk>/Users/<your user name>/Library/Caches/ and Cisco Unified Personal Communicator folder (If they exist) Cisco folder (If it exists) <Your hard disk>/Users/<your user name>/Library/Logs/ Cisco folder (If it exists) <Your hard disk>/Users/<your user name>/Library/Preferences/ com.cisco.CiscoUPC.plist file <Your hard disk>/Users/<your user name>/Library/Preferences/ and com.cisco.ProblemReporting Assistant.plist (If they exist) Step 4 Empty the trash. If you see a message that the operation cannot be completed because the Dialer is in use, quit the Address Book application, then empty the trash again. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 1-16 OL-10984-02
  25. 25. CH A P T E R 2 Using Reachability Status in Cisco Unified Personal Communicator • About Reachability Status, page 2-1 • Identifying Reachability Status Icons, page 2-2 • Setting Your Reachability Status Preferences, page 2-3 • Specifying Your Reachability Status During Each Session, page 2-5 • Adding Custom Status Messages To Your Reachability Status Options, page 2-6 • Displaying A Custom Out-Of-Office Message, page 2-8 About Reachability Status Reachability status provides an indication of whether people in your company are available if you want to contact them, and vice-versa. The system can determine reachability automatically, or people can specify their reachability status. You can always try to contact people regardless of their reachability status. Note • By default, the system determines the reachability status of each person automatically. The system detects when people are using their computer or phone, or, if applicable, when they are in a meeting according to their Microsoft Outlook calendar. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 2-1
  26. 26. Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Identifying Reachability Status Icons • Each person can set preferences that determine which elements the system uses to determine their reachability status. • Each person can choose a reachability status to display instead of letting the system determine their status automatically. Related Topics • Identifying Reachability Status Icons, page 2-2 • Setting Your Reachability Status Preferences, page 2-3 • Specifying Your Reachability Status During Each Session, page 2-5 • Adding Custom Status Messages To Your Reachability Status Options, page 2-6 Identifying Reachability Status Icons Procedure Step 1 Look at the reachability status icon currently associated with a person: Reachability Status Symbol Description Available The person is logged in to Cisco Unified Personal Communicator and has recently been using his or her computer or phone. Alternatively, the person has set the status to Available. (Multiple) The person may be available. Roll your mouse over the name of the person to see the status. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 2-2 OL-10984-02
  27. 27. Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Setting Your Reachability Status Preferences Reachability Status Symbol Description Away The person has set the status to Away, or to Do Not Disturb via IP Phone Messenger or another method. Offline or The person is not logged in to Cisco Unified unknown Personal Communicator, or the system is unable to determine the status. If some people in your company are in the corporate directory but not set up to display reachability status, they display this icon. Step 2 Look for more details if needed: • Roll your mouse over a name in a list. • View the contact details for the person. Tip To view your own reachability status: Look at the drop-down list above the contact list in the main console. Related Topics • Using Reachability Status in Cisco Unified Personal Communicator, page 2-1 • Viewing More Information About Contacts, page 8-4 • Problems with Reachability Status, page 10-6 Setting Your Reachability Status Preferences You should specify the elements that Cisco Unified Personal Communicator uses to evaluate your reachability status. These settings apply whenever you are logged in to Cisco Unified Personal Communicator. They remain until you change them. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 2-3
  28. 28. Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Setting Your Reachability Status Preferences Procedure Step 1 Choose CiscoUPC > Preferences. Step 2 Click Status. Step 3 Choose options. Note • You can show availability based on appointments in your Outlook calendar (or the calendar in whichever tool you use to interact with Microsoft Exchange, such as Outlook Web Access.) If you have added additional calendars, only your default (main) calendar is evaluated. • If you choose to show availability based on your calendar, the system uses your calendar to determine your reachability status even when you are not logged in to Cisco Unified Personal Communicator. • If you uncheck all check boxes and choose Never for Show me as “On the Phone”, your status will always show Available unless you change it manually during a session. • If you set your reachability status preferences via applications other than Cisco Unified Personal Communicator, such as the Cisco Unified Presence User Options web pages or IP Phone Messenger, those settings apply to Cisco Unified Personal Communicator, and vice versa. Related Topics • Using Reachability Status in Cisco Unified Personal Communicator, page 2-1 • Specifying Your Reachability Status During Each Session, page 2-5 • Displaying A Custom Out-Of-Office Message, page 2-8 • Problems with Reachability Status, page 10-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 2-4 OL-10984-02
  29. 29. Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Specifying Your Reachability Status During Each Session Specifying Your Reachability Status During Each Session Your reachability status changes automatically unless you manually choose a reachability status to display. The status you choose displays until you change it or log out of Cisco Unified Personal Communicator. Procedure Step 1 Click the reachability status that you see above the Contact list. Step 2 Choose an option. Note • To cancel your manual selection and allow the system to automatically reflect your activity, choose Available. Make sure you have set preferences to reflect the activities you want the system to evaluate when determining your reachability status. • By default, the list of reachability status options includes only Available and Away. You can add custom status messages to this list. Related Topics • Setting Your Reachability Status Preferences, page 2-3 • Identifying Reachability Status Icons, page 2-2 • Using Reachability Status in Cisco Unified Personal Communicator, page 2-1 • Adding Custom Status Messages To Your Reachability Status Options, page 2-6 • Where to Find More Documentation, page 1-13 • Problems with Reachability Status, page 10-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 2-5
  30. 30. Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Adding Custom Status Messages To Your Reachability Status Options Adding Custom Status Messages To Your Reachability Status Options To provide other people with additional information about your reachability status, create custom status messages. These messages are added to the list of reachability status options. • Creating Custom Reachability Status Messages, page 2-6 • Modifying Custom Status Messages, page 2-7 • Deleting Custom Status Messages, page 2-7 Creating Custom Reachability Status Messages Procedure Step 1 Click the Reachability pop-up menu near the top of the console and choose Edit Status Menu.... Step 2 Click the [+] button below the category of message you want to add (Available or Away). Step 3 Enter your custom status message. Step 4 Press <Enter>. Step 5 Click Done. Your custom message appears in the list of reachability status options. Related Topics • Specifying Your Reachability Status During Each Session, page 2-5 • Adding Custom Status Messages To Your Reachability Status Options, page 2-6 • Displaying A Custom Out-Of-Office Message, page 2-8 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 2-6 OL-10984-02
  31. 31. Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Adding Custom Status Messages To Your Reachability Status Options Modifying Custom Status Messages Procedure Step 1 Click the reachability status pop-up menu near the top of the console and choose Edit Status Menu. Step 2 Double-click a message to change. Step 3 Enter your new message. Step 4 Press <Enter>. Step 5 Click Done. Related Topics • Adding Custom Status Messages To Your Reachability Status Options, page 2-6 Deleting Custom Status Messages Procedure Step 1 Click the Reachability pop-up menu near the top of the console and choose Edit Status Menu. Step 2 Click a message to delete. Step 3 Click the [-] button below the message. Step 4 Click Done. Related Topics • Adding Custom Status Messages To Your Reachability Status Options, page 2-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 2-7
  32. 32. Chapter 2 Using Reachability Status in Cisco Unified Personal Communicator Displaying A Custom Out-Of-Office Message Displaying A Custom Out-Of-Office Message This message continues to display after you log out. Procedure Step 1 Choose File > Preferences. Step 2 Click Status. Step 3 Check Immediately show me as “Offline” and display this message. Step 4 Enter the message to display. Step 5 Close the Preferences window. Note The next time you log in, Cisco Unified Personal Communicator will ask you if you want to turn off your Out-of-office message. Related Topics • Adding Custom Status Messages To Your Reachability Status Options, page 2-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 2-8 OL-10984-02
  33. 33. CH A P T E R 3 Having Conversations Using Cisco Unified Personal Communicator • About Conversations, page 3-1 • How To Make Calls, page 3-2 • Responding to Incoming Calls, page 3-5 • How To Work With Conversations in Progress, page 3-6 About Conversations You can have conversations using the following media: Medium For More Information, See Audio This chapter. Video Chapter 4, “Using Video With Cisco Unified Personal Communicator” Web conferencing Chapter 5, “Using Web Conferencing With Cisco Unified Personal Communicator” You can simultaneously have: • One active conversation. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 3-1
  34. 34. Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Make Calls • Multiple conversations on hold. (The system at your company may allow only one active call and one call on hold.) • Multiple people in one conversation (a conference call.) Related Topics • Chapter 6, “Hosting Conference Calls Using Cisco Unified Personal Communicator.” • Sending Messages With Cisco Unified Personal Communicator, page 7-1 How To Make Calls Depending on your situation, choose one of the following methods to start an audio conversation: • Calling People Who Are Listed in the Console, page 3-2 • Calling Any Number, page 3-3 • Dialing a Number in Other Applications, page 3-4 • Dialing From Your Macintosh Address Book, page 3-4 Note You can always dial from your desk phone, whether or not Cisco Unified Personal Communicator is running. Calling People Who Are Listed in the Console If the person you want to call has specified a preferred phone number and is logged in to Cisco Unified Personal Communicator, this procedure dials the preferred phone number. Otherwise, this procedure dials the main phone number listed for that person in the corporate directory. Procedure Step 1 Click a name or entry. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 3-2 OL-10984-02
  35. 35. Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Make Calls Step 2 Click . Tip • If your preferred contact method is Phone, you can call a person in any list in the console by double-clicking the name or number. Related Topics • Searching for Contacts, page 8-2 • Identifying the Preferred Contact Method of Other People, page 8-4 • Problems Starting Calls, page 10-6 • Calling Any Number, page 3-3 • Viewing Video, page 4-3 Calling Any Number If people you want to call are not in a list in your console and you cannot find them via Search, you can use the dialer to call them. Procedure Step 1 Click in the console. Step 2 Enter the phone number. Enter the number exactly as you would dial it from your desk phone. For example, you may need to dial a 9 before the number to call someone outside your company. You can enter numbers, letters, and the following characters: - + ( ) . # * " . Tip To choose or clear previously-entered numbers, click . Tip You can copy and paste a number. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 3-3
  36. 36. Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Make Calls Step 3 Click in the dial pad. Tip • To redial the last number you called: Choose File > Redial. • To press numbers to respond to instructions that you hear, see Entering Touch-Tone Responses, page 3-7. • To hide the dial pad: Drag its edge toward the console. Related Topics • Searching for Contacts, page 8-2 Dialing a Number in Other Applications You can dial a number that appears as text in other applications, such as an e-mail message or document. Procedure Step 1 Highlight the number to dial. Step 2 Choose Services > Dial With CiscoUPC from the application menu. Dialing From Your Macintosh Address Book Procedure Step 1 Make sure Cisco Unified Personal Communicator is either running or set to log in automatically. Step 2 Click the label beside the number to call. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 3-4 OL-10984-02
  37. 37. Chapter 3 Having Conversations Using Cisco Unified Personal Communicator Responding to Incoming Calls Step 3 Choose Dial With CiscoUPC. Related Topics • Installing the Address Book Plug-In, page 1-2 • Automating Login, page 1-6 Responding to Incoming Calls If Cisco Unified Personal Communicator is running on your computer when someone calls you, a pop-up notification appears on your computer screen, with options for you to choose from. Any call that you do not answer will go to voice mail. To... Do This Answer a call with To answer using your soft phone: audio only • Click . To answer using your desk phone: • Answer your Cisco Unified IP Phone as you normally would. Note Take one or the other of these actions, but not both for a single call. Answer a call with Click . audio and video If the caller did not initiate the call as a video call, the call remains audio only. If you do not meet the requirements in Before You Use Video, page 4-2, you can see the person who calls you but the other person cannot see your image. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 3-5
  38. 38. Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Work With Conversations in Progress To... Do This Send a call to voice Click . mail The caller is unaware that you have chosen to divert the call. Your desk phone may continue to ring. Respond to a new call • Answer the call. when you are already Any existing call is automatically put on hold, on a call unless you are using soft phone mode and you answer one call with your soft phone and the other with your desk phone. In this case, both calls are active simultaneously. • Send the call to voice mail. Related Topics • Specifying Ringer Device and Volume, page 1-8 • Putting Conversations on Hold and Retrieving Them, page 3-7 • Viewing Video, page 4-3 • Problems With Incoming Calls, page 10-7 How To Work With Conversations in Progress • Entering Touch-Tone Responses, page 3-7 • Putting Conversations on Hold and Retrieving Them, page 3-7 • Transferring Calls, page 3-8 • Changing the Volume of a Call, page 3-8 • Seeing Who Is Participating In the Conversation, page 3-9 • Ending Conversations, page 3-9 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 3-6 OL-10984-02
  39. 39. Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Work With Conversations in Progress Entering Touch-Tone Responses During a call on your soft phone, if you hear instructions to choose options or enter a number such as a password, use this procedure. Procedure Step 1 Make sure the conversation window is the active window. Step 2 Type the numbers. If you do not hear the standard keypress beeps, click the title bar of the conversation window to make it active, then try again. Tip Instead of typing, you can copy up to 64 letters and numbers, then choose Edit > Paste As Touch Tones. Putting Conversations on Hold and Retrieving Them To... Do This Notes Put a 1. Make the call you want to put Multiple conversation on on hold the active web-conferencing hold conversation window. windows can remain active. 2. Choose Conversation > Hold Call. Retrieve a call 1. Click the call to retrieve, to When you retrieve a that is on hold make it the active conversation from hold, conversation window. any other active conversation is 2. Choose Conversation > automatically put on Hold Call. hold. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 3-7
  40. 40. Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Work With Conversations in Progress Related Topics • Merging Calls, page 6-2 Transferring Calls Transfer calls using the same procedure that you use to merge calls. Create a conference call that includes yourself, the caller to be transferred, and the person to whom you want to transfer the call. After all participants are in the conversation, you can hang up and the others can continue the conversation. Related Topics • Merging Calls, page 6-2 Changing the Volume of a Call Note If your phone mode is set to Desk Phone, see the documentation that came with your phone. When the Active Phone is Soft Phone To... Do This Mute your audio so that Click in the active conversation window. participants cannot When your audio is muted, the mute button is blue. hear you To unmute your audio, click the button again. Note If you mute a call, then put it on hold, then retrieve the call from hold, your audio will no longer be muted. Change the volume that Drag the volume slider in the active conversation you hear window. Change your volume so Move the microphone closer to or further from your other participants can mouth. hear you more easily User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 3-8 OL-10984-02
  41. 41. Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Work With Conversations in Progress Related Topics • Specifying Your Audio and Video Devices, page 1-7 • I Hear No Sound, page 10-8 • Other Participants Cannot Hear Me, Or Audio Quality Is Poor, page 10-9 Seeing Who Is Participating In the Conversation The roster lists audio and video participants in a conversation. If the participant is in your directory or contact list, the name appears. Otherwise, the phone number appears. Click in the conversation window. Tip Control-click a person in the list to perform actions. Ending Conversations Procedure Step 1 Retrieve the call if it is on hold. If you end the call without retrieving the it first, the other person remains on hold after you hang up. Step 2 Click in the conversation window. Note If you are in a conference call and you hang up, the other participants in the conference can continue the conversation. Related Topics • Putting Conversations on Hold and Retrieving Them, page 3-7 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 3-9
  42. 42. Chapter 3 Having Conversations Using Cisco Unified Personal Communicator How To Work With Conversations in Progress • Hosting Conference Calls Using Cisco Unified Personal Communicator, page 6-1 Closing Conversation Windows Closing an active conversation window ends the call. You can specify preferences related to closing conversation windows. Procedure Step 1 Choose CiscoUPC > Preferences, click Profile, then choose options: • Close conversation window on disconnect • Warn before closing active conversation window Step 2 Close the Preferences window. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 3-10 OL-10984-02
  43. 43. CH A P T E R 4 Using Video With Cisco Unified Personal Communicator • About Video Conversations, page 4-1 • Before You Use Video, page 4-2 • Viewing Video, page 4-3 • Working With Video Conversations In Progress, page 4-4 About Video Conversations The following information applies to video conversations: • To view incoming video, you do not need a camera. • If you use video, people who do not have a video camera may see your image, even though you cannot see them. • Caller and callee can each decide whether to use video, or to use audio only. • Requirements apply. See Before You Use Video, page 4-2. You can view video images in conversations with any of the following users: • People who use Cisco Unified Personal Communicator and are set up to use video • People who use Cisco Unified Video Advantage 2.0 • People who use Cisco Unified IP Phone model 7985 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 4-1
  44. 44. Chapter 4 Using Video With Cisco Unified Personal Communicator Before You Use Video • People who use video endpoints connected with Cisco IPVC or Cisco Unified Videoconferencing products. • Other participants in Cisco Unified MeetingPlace or MeetingPlace Express video conferences. Before You Use Video In order to transmit your video image: • You must be set up to use video. • Specify your video camera in Cisco Unified Personal Communicator Preferences. • For best video quality, use a wired connection, not a wireless connection. • Phone Mode must be set to soft phone. • Another application, such as iChat, cannot be using the camera. • You should verify that your video camera is operating correctly. Related Topics • About Video Conversations, page 4-1 • Setting Up Your Video Camera, page 1-3 • Specifying Your Audio and Video Devices, page 1-7 • Choosing the Phone to Control, page 1-9 • Viewing Video, page 4-3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 4-2 OL-10984-02
  45. 45. Chapter 4 Using Video With Cisco Unified Personal Communicator Viewing Video Viewing Video To... Do This View your video image Choose Window > Video Preview. Start a video 1. Make sure you are ready to use video. conversation 2. Click a name or entry in the console, then click . If the other person does not answer the call with video, the call is connected as an audio-only call. Add video to an audio 1. Make sure you are ready to use video. conversation 2. Make sure the conversation window is active, then choose Conversation > Add Video to Call. If you do not see the video image of the other person, that person may not have a camera, may have chosen not to accept video, or may have chosen to receive video only. If you are on a conference call, each person who wants to add video must perform this action. Related Topics • About Video Conversations, page 4-1 • Before You Use Video, page 4-2. • Working With Video Conversations In Progress, page 4-4 • Problems with Video, page 10-11 • Problems Starting Calls, page 10-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 4-3
  46. 46. Chapter 4 Using Video With Cisco Unified Personal Communicator Working With Video Conversations In Progress Working With Video Conversations In Progress By default, your image appears as a picture-in-picture inside the larger window that shows the image of the other person. A pulsating video icon in the conversation window indicates that your video image is being transmitted. To... Do This Freeze (pause) or unfreeze the video Make sure the conversation window is image of you that other participants see active, then choose Conversation > Pause Video. Your view of yourself does not freeze. • Mute your audio so others cannot See Changing the Volume of a Call, hear you page 3-8. • Change the volume you hear • Change your volume so other participants can hear you more easily Move your own image to a different Click and drag the picture-in-picture to corner of the window. the location you want it. It will snap to a corner. Make your picture-in-picture image Control-click your image and choose a smaller or larger. size. View your image in a separate window. Control-click the image and choose Detach Preview. Move your separate image back to the Close the window of your separate picture-in-picture window image. Remove video from the conversation Make sure the conversation window is and continue with audio only. active, then choose Conversation > Remove Video from Call. This action affects all participants in the conversation. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 4-4 OL-10984-02
  47. 47. Chapter 4 Using Video With Cisco Unified Personal Communicator Working With Video Conversations In Progress Note If you use video while attending a Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meeting, see the documentation for that product for information about in-meeting functionality. Related Topics • How To Work With Conversations in Progress, page 3-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 4-5
  48. 48. Chapter 4 Using Video With Cisco Unified Personal Communicator Working With Video Conversations In Progress User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 4-6 OL-10984-02
  49. 49. CH A P T E R 5 Using Web Conferencing With Cisco Unified Personal Communicator • About Web Conferencing, page 5-1 • Adding Web Conferencing and Web Participants to Conversations, page 5-2 • Working With Web Conferencing Sessions In Progress, page 5-3 • Comparison with Standard Web Meetings, page 5-4 About Web Conferencing If your company offers web conferencing, you can add it to your conversations. Web conferencing lets you display documents and applications on your computer for other participants to see. All participants can draw or write on a whiteboard or transparent overlay over the content you share, leaving your originals intact. If you are familiar with Cisco Unified MeetingPlace Express web meetings or Cisco Unified MeetingPlace Web Conferencing, see Comparison with Standard Web Meetings, page 5-4. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 5-1
  50. 50. Chapter 5 Using Web Conferencing With Cisco Unified Personal Communicator Adding Web Conferencing and Web Participants to Conversations Adding Web Conferencing and Web Participants to Conversations Participants in the conversation who are using Cisco Unified Personal Communicator join the web conference automatically. Procedure Step 1 Make sure you are set up to use web conferencing. See Setting Up Web Conferencing, page 1-5. Step 2 Make sure the conversation window is active, then choose Conversation > Start Web Conferencing. Step 3 If you see a request for your username and password, enter the username and password you use for your Cisco Unified MeetingPlace or MeetingPlace Express application. Step 4 If some participants in the conversation are not using Cisco Unified Personal Communicator, or if additional participants join the conversation and do not see the web conference: a. Click the E-mail Invite button in the active conversation window. b. Add the e-mail addresses of the participants who need to join the web conference. c. Send the e-mail. d. Tell recipients to click the link in the e-mail message you are sending. e. Close the Invite Participants window. Step 5 Wait a few minutes while the web conferencing window opens on your screen and on the screen of all conversation participants who are using Cisco Unified Personal Communicator. Note If you see a window asking if you can close the window, click Yes. This closes an unneeded auxiliary window. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 5-2 OL-10984-02
  51. 51. Chapter 5 Using Web Conferencing With Cisco Unified Personal Communicator Working With Web Conferencing Sessions In Progress Related Topics • Working With Web Conferencing Sessions In Progress, page 5-3 • Problems with Web Conferencing, page 10-14 Working With Web Conferencing Sessions In Progress To... Do This Get help with web During the conference: conferencing • Choose the appropriate option from the Help menu from the menu bar at the top of the web conferencing window. Anytime: • See Where to Find More Documentation, page 1-13. Note The term “share-only web meeting” in the Cisco Unified MeetingPlace Express documentation is equivalent to “web conferencing” in this document. Allow additional people See Adding Web Conferencing and Web Participants to join the web to Conversations, page 5-2. conference User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 OL-10984-02 5-3
  52. 52. Chapter 5 Using Web Conferencing With Cisco Unified Personal Communicator Comparison with Standard Web Meetings To... Do This Reopen the web Click the Rejoin Conference button in the active conferencing window of conversation window. a session in progress if Note Do not add web conferencing again using the you have closed the method in Adding Web Conferencing and browser window. Web Participants to Conversations, page 5-2. If you do this, participants may be in different web conferencing sessions. End a web-conferencing Click the End Conference button in the active session conversation window. Only the person who added web conferencing can do this. Note Ending the phone conversation does not end the web conferencing session. Related Topics • Problems with Web Conferencing, page 10-14 Comparison with Standard Web Meetings Note Information in this section is useful only to people who are familiar with Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace Web Conferencing. Web conferences that you add to Cisco Unified Personal Communicator conversations include a subset of the functionality that is available in web meetings that you initiate from Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace Web Conferencing. Web conferences that you add to Cisco Unified Personal Communicator conversations always have the following characteristics: User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2 5-4 OL-10984-02

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