Welcome to the August 2005 Provider Edition of the Supporting People
                                                     ...
Update from the Provider Forum by Robin MacIntosh

As many service providers will know the environment we work in, is as c...
THE SUPPORTING PEOPLE TEAM
                    ROLES AND RESPONSIBILITIES

Further to the questionnaire, providers advised...
Kevin Mannion – IT Project and Systems Development Officer

I am responsible for supporting and enhancing the web based PR...
Keeley Dyer – Administrative Assistant

I am responsible for the minutes and booking venues for the
Partnership Board and ...
SUPPORTING PEOPLE REFERENCE NUMBERS

Provider ID

Originally a unique provider ID number was generated by the ODPM’s
compu...
TRAINING FOR SUPPORTING PEOPLE PROVIDERS

In the Review process the QAF asks that all staff be trained in the various area...
Suzanne Pearson

Suzanne is a qualified psychiatric nurse with 23 years' experience of working with
people who have mental...
Pippa Adamson, Red Kite Consultancy

My background is in Supported Housing. Since I became a consultant, facilitator
and t...
FUTURE NEWSLETTERS

In response to the recent questionnaire, we are planning ahead for the
Newsletters, so that you are aw...
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Update Update Update Update

  1. 1. Welcome to the August 2005 Provider Edition of the Supporting People Newsletter. New to this edition is a “Provider Page” written by the Chair of the Provider Steering Group Robin MacIntosh, which looks at how you can get involved in the Supporting People process. Highlights in this edition include: the Supporting People Team’s roles and responsibilities, provider training information and when to use your reference ID’s Contact: Louise Clack 01452 396963 louise.clack@gloucestershire.gov.uk ELIGIBILITY CRITERIA – UPDATE Thank you to everyone who took part in the consultation exercise on the Eligibility Criteria document. We had a total of 34 replies from Providers, and carried out several service users group exercises involving the draft document. Your comments were presented to the Partnership Board meeting in July 2005, August 2005 Provider Edition and a number of changes have been made to the content. A major change has been to the cap on Ancillary Services, which has increased from 20% to 30%. A summary of the changes can be seen on the Supporting People Website at www.gloucestershire.gov.uk/spring PROVIDER QUESTIONNAIRE In June 2005, we sent out a questionnaire to all providers within the Supporting People Programme, to gauge their opinions of how the Supporting People Team is performing. Thank you to everyone who completed the questionnaire, we had in total 39 responses. The results are shown on our website, together with the action plan that has come out in direct response to the replies that were given. This Newsletter addresses some of the issues that came out of the questionnaire where providers had expressed concerns: Details of the teams roles and responsibilities, Details of the differences between your contract ID, service ID and provider ID, When you should use these ID numbers We are going to produce a provider questionnaire annually, so that you can continue to have a say about the services you receive from us, so if you missed out this time, don’t worry you will get a chance next year!
  2. 2. Update from the Provider Forum by Robin MacIntosh As many service providers will know the environment we work in, is as challenging as it has ever been and we are all working with Supporting People to identify adjustments to services in order to meet the agenda set by the five year Supporting People strategy. We have a challenging time ahead but there are plenty of forums to support and assist us all through this. There are a number of forums where providers and Supporting People meet: Thematic Groups are focused on and represent specific client groups and aim to meet monthly. Steering Group meets monthly and is made up of an elected representative from each Thematic Group, plus the Chair and Vice Chair of the Providers Forum. This group meets monthly with Alistair and Louise and aims to tackle the business of Supporting People jointly. Provider Forum meets quarterly and is open to all providers. The aim of this forum is to share good practice, innovation and experiences of Supporting People. Regional Provider Forum meets every two months and is made up of the Chairs from all the Provider Forums in the South West. The National Housing Federation and SITRA (see below) attend these meetings. You can contact me, Robin, Jane Shackleton or any of the Thematic Group representatives for any advice or support. We can assist with access to a range of other support including the National Housing Federation, SITRA and the Regional Providers Forum. Your contacts for the Thematic Groups can be found on the last page of this Newsletter, or on the Supporting People website. SITRA is a trade organisation that provides consultancy, a helpline, training and advice as well as their monthly Bulletin. They also have a regional adviser who is there to support providers. Contact SITRA on: 020 7793 4711. The Steering Group is currently looking at its work plan for the remainder of the year, this will include; reviewing SP’s Service User Strategy, assisting with a Floating Support Change Plan, looking at Outcomes Monitoring/Benefits Realisation and reviewing how service users access SP funded services. In addition we meet with Margaret Sheather twice a year. June Clark is our Independent Adviser and is funded until April 2006. June is on hand to advise providers and has been instrumental in getting a number of the Thematic Groups off the ground. To stay in the loop, you or a representative can attend the Provider Inclusive Forum that meets quarterly; the next meeting is on the 12th September at the Civil Service Club in Cheltenham. If any providers have any ideas or contributions for this bit of the newsletter please let your Thematic Group rep, Jane or I know! Robin MacIntosh, Chair Providers Forum robin.macintosh@bromford.co.uk 01242 544401 Jane Shackleton, Vice Chair Providers Forum jane.shackleton@gyha.org.uk 01452 428925
  3. 3. THE SUPPORTING PEOPLE TEAM ROLES AND RESPONSIBILITIES Further to the questionnaire, providers advised that they were unsure of the roles and responsibilities of the Team, and who to contact on specific issues. Here is a brief description of the roles of the Team. Our postal address can be found at the end of the Newsletter. Alistair Shute – Commissioning Manager As Commissioning Manager, I have the overall responsibility for the management of the Supporting People Programme, including supporting the partnership structures, management of the overall budget, managing the delivery of the business plan and managing the Team. Tel: (01452) 396961 email: alistair.shute@gloucestershire.gov.uk Tim Walker – Accountant I am responsible for the Strategic Financial Management of the Supporting People Programme. I am based at Shire Hall, and report directly to the Head of Finance for Social Services. My duties include preparing forecasts of the programme spend, improving systems and financial controls, preparing financial reports for the Partnership Board, financial guidance for the savings strategy, ensuring data integrity of the financial systems, preparing the year end accounts and providing financial advice to the Team. Tel: (01452) 425196 email: tim.walker@gloucestershire.gov.uk Rose Palmer – Finance Officer My duties include the responsibility of the four weekly payment run, dealing with any payment related queries, and calculating any payment adjustments. I also monitor the service user information that may affect the payment run, and issue dual service users invoices. I am responsible for the day-to-day Supporting People budget. Tel: (01452) 396871 email: rose.palmer@gloucestershire.gov.uk Amie Wilson (Carpenter)– Purchasing Officer Congratulations on your recent wedding! I am responsible for all contractual documentation including Steady State Contracts, Default Notices and Variation Notices. As the link between Supporting People and Social Services Procurement, I ensure that all of our purchasing and contracting is in line with the County Councils policies and procedures, and I link with the County Councils Legal Services. Tel: (01452) 396393 email: amie.wilson@gloucestershire.gov.uk Please note that Amie’s email address has now changed but she will continue to receive any messages sent to her old email address for a couple of months.
  4. 4. Kevin Mannion – IT Project and Systems Development Officer I am responsible for supporting and enhancing the web based PROMISE computer system. I am also responsible for extracting and uploading Supporting People data to the ODPM. Tel: (01452) 425625 email: kevin.mannion@gloucestershire.gov.uk Margaret Richards – Review and Service Development Officer Halaina Gillam – Review and Service Development Officer Chris Woodend – Review and Service Development Officer We manage a caseload of 80-120 Supporting People contracts each, providing advice and guidance to service providers to ensure contract compliance. We undertake programmed service reviews to an agreed timetable using the Standard Service Review process, from the initial planning through to producing the final Review Report. We also prepare review documentation to enable the Commissioning Manager to recommend contracting decisions to the Partnership Board Margaret: Tel: (01452) 396870 email: margaret.richards@gloucestershire.gov.uk Halaina: Tel (01452) 396870 email: halaina.gillam@gloucestershire.gov.uk Chris: Tel (01452) 396964 email: chris.woodend@gloucestershire.gov.uk Louise Clack – Strategy Officer I am responsible for the development of the Supporting People strategies, and I link with partners around support services. I attend the Provider Steering Group and Thematic Groups in order to advise on the Supporting People programme and oversee consultation events with both providers and service users. I also link the Supporting People programme to other strategic groups in the localities and with related Social Care and Criminal Justice fields. Tel: (01452) 396963 email: louise.clack@gloucestershire.gov.uk Lara Maizonnier – Contract Monitoring Officer My duties include the management of the KPI process, checking the submissions and sending out default notices. I carry out validation visits on the information given, and provide training on completing the forms. Tel: (01452) 396956 email: lara.maizonnier@gloucestershire.gov.uk KPI forms should be sent to: spgloucestershire@gloucestershire.gov.uk
  5. 5. Keeley Dyer – Administrative Assistant I am responsible for the minutes and booking venues for the Partnership Board and the Core Strategy Group, as well as the management of the Commissioning Managers diary. I also carry out general administration duties within the Team. Tel: (01452) 396965 email: keeley.dyer@gloucestershire.gov.uk Helene Philbrick – Administrative Assistant I am responsible for the administration of the Thematic Groups, the Provider Steering Group and the Provider Inclusive Forum, this includes minute taking and arranging and booking venues. I also carry out general administration duties within the Team. Tel: (01452) 396959 email: helene.philbrick@gloucestershire.gov.uk Rebecca Davis – Provider Liaison Advisor I am responsible for the Change of Service Users forms, and the distribution of the payment schedules. I am the link with the FAB Team and the local Housing Benefit Offices, and I also carry out general administration in the team. Tel: (01452) 396962 email: rebecca.m.davis@gloucestershire.gov.uk Change of service users forms should be sent to: spgloucestershire@gloucestershire.gov.uk OPERATIONS MANAGER We are pleased to announce that we have appointed an Operations Manager, to start on the 5th September 2005. Trish Fleming will be joining the Team to take up this role. Some of you might remember Trish from the original Team, so it is nice to welcome her back. Trish will be responsible for the day-to-day management of the operational parts of the Team including contract management, service reviews and administration. Tel: (01452) 396966 email: trish.fleming@gloucestershire.gov.uk
  6. 6. SUPPORTING PEOPLE REFERENCE NUMBERS Provider ID Originally a unique provider ID number was generated by the ODPM’s computer system “SPINTLS”, which was sometimes a combination of letters and numbers but more usually a four or five figure number. With the demise of SPINTLS at the end of 2003 a new bespoke IT system (ERIC) was developed and is now used exclusively to generate and monitor contracts. The new system has generated its own unique Provider ID numbers. These numbers usually begin with the sequence 100xxxx, however there are one or two Providers who continue to have a combination of letters and numbers – if you are one of those Providers you are no doubt aware of this anomaly – and it just goes to prove there is always an exception to every rule! Your Provider ID number will appear on all financial and monitoring forms produced by Supporting People, and will remain the same no matter which service or contract the document refers to. It is unique to your organisation and will not change even though the contracts and services may do so. Contract Number The Contract Number is a four-figure number that identifies the contract covering a service or services of similar character that a Provider has with Gloucestershire County Council Supporting People. The Contract number appears on the Tenant Subsidy Schedule sent out after each payment run. If you have recently negotiated new terms and conditions and a new contract has been signed, a new contract number will have been generated. It is important that the appropriate contract number is used in queries or correspondence to differentiate between the old contract and the new. Providers may have more than one contract and therefore more than one contract number. Service Number The Service Number is a four or five-digit number, which refers to the individual service provided. The service number will appear on all official Supporting People documentation that relates to that service specifically. There may be a number of services under each contract but the service number will be unique. If you have recently negotiated new terms and conditions for a service, a new service number will have been generated. Your Service Number is the most important and should be used on all correspondence, when completing KPI returns and querying payments - this will enable us to deal with your problems more efficiently.
  7. 7. TRAINING FOR SUPPORTING PEOPLE PROVIDERS In the Review process the QAF asks that all staff be trained in the various areas of support and the Review Officers have often been asked for details of training organisations that they could engage with. The following trainers have been identified as delivering training specifically directed to the various areas of SP quality monitoring. Various Providers have used these trainers and have found them particularly helpful. If you have used other trainers that you feel you could recommend please let us know contact details and we will include them in future editions. Please note that the Supporting People Team do not have personal knowledge of these trainers and therefore to not endorse any particular trainer or training organisation above any other. KPI Training The Supporting People Team do offer KPI training though no further open sessions are planned at this point in time. Bespoke training can still be delivered for organisations wishing to train new staff, as long as there are sufficient numbers to make a visit viable. If you would like one of these sessions please contact Lara (details above). Faiers Training One day courses offered: Abuse Awareness - POVA (A two day course is also available) Needs and Risk Assessment and Support Planning Power, Attitudes and Values Introduction to Learning Disabilities Tackling Violent and Aggressive Behaviour Coming soon: Welcoming Complaints (Effective Complaints Management) Nigel Faiers is a qualified trainer and a member of the Chartered Institute of Personnel and Development. He brings seventeen years of experience in the care and support sector (eight at a senior management level) into delivering training that is both professional & practical. Course content also covers relevant core service objectives for organisations wishing to prepare for Supporting People contract reviews and relevant C.S.C.I. standards. Rather than deliver generic off the shelf courses, Faiers Training works closely with your organisation to tailor the course to your service. Courses will reinforce policies and procedures you already have in place. Exercises are carefully selected to reflect your clients and the service your organisation provides. For further information and bookings contact Nigel Faiers on: Telephone: 01442 404971 Mobile: 07986 837463 E-mail: nigel.faiers@ntlworld.com Website: www.faierstraining.co.uk
  8. 8. Suzanne Pearson Suzanne is a qualified psychiatric nurse with 23 years' experience of working with people who have mental health support needs in the statutory and voluntary sectors, including psychiatric nursing in hospitals and community settings, counselling in GP practices and providing supported housing services. During this time she has had extensive experience of working with individuals who self-injure and currently facilitates a self-injury self-help group. Suzanne is a qualified teacher, now working as an independent mental health trainer. Listed below are the courses she delivers most frequently: Mental Health Awareness: 1 day course Working with People with Mental Health and Emotional Support Needs developed and co-delivered with a Service User trainer: 2 day course Understanding self-injury: 1 or 2 day courses Developing Key-Working Skills: 1 or 2 day courses Lone Working / Dealing with Difficult Situations: 1 day course Additional courses: Working with Young People with Mental Health or Emotional Support Needs 2 day course Training Service Users in Recruitment 4 half days Mental Health Legislation and Government Policy Half day course Team Building and Service Development Various Delivering Housing Support and Maintenance Services to people with Mental Health Support Needs 1 day course Enhanced Mental Health Training (Bristol Prison) 4 week course Supporting Carers Evening course Supporting People to Make Changes Evening course Support Planning 1 day course Training for Trainers 2 day course Level 2, Certificate in Mental Health Work 5 week course For further details please contact: Suzanne Pearson & Associates 46 Hill Street, Totterdown, Bristol BS3 4TS Tel: 0117 9836212 Email: Suzanne_pearson@yahoo.com SITRA SITRA offers a comprehensive training programme and can also develop in- house training to meet the particular needs of supported housing projects. SITRA runs a wide range of courses available to supported housing workers. These courses range from between one and four days, and are designed to equip workers with both practical skills and knowledge of best practice. To receive a copy of the SITRA training guide please E-mail: openprogramme@sitra.org or to learn more about SITRA and the courses available you can visit the website at: www.sitra.org.uk
  9. 9. Pippa Adamson, Red Kite Consultancy My background is in Supported Housing. Since I became a consultant, facilitator and trainer in 1993 much of my work has also involved Housing and Supported Housing. This work usually takes one or more of the following forms: Providing mentoring and coaching for Chief Executives and managers Developing training for organisations, including: supervision and appraisal, providing workshops for users, boundaries training, personal effectiveness training Annual development days Team building My aim is to help individuals and groups find the best ways to communicate and network in order that they can work effectively and with enjoyment, while providing a high quality service. Contact Pippa at: pippaadamson@red-kite.net Tel: 0117-9657603 For more information on the training Red-Kite Consultancy can offer and to read about Pippa’s fellow trainers, log in to their website www.red-kite.net. Maggie Fitzsimmons I am a freelance trainer with over 20 years experience in the field of housing and welfare benefits. I am based in Bristol and work throughout England and Wales. I have extensive experience of running workshops and training sessions for a wide range of statutory and voluntary organisations. I have provided training for the major housing organisations throughout England and Wales including the National Housing Federation, the Welsh Housing Federation, Institute of Housing, the Housing Corporation as well as being a sessional lecturer at the London School of Economics on the Msc in Housing course. I run regular public training courses on housing and related benefits in the west region. I also provide a specialist consultancy service on issues relating to complex areas of Housing Benefit. Contact and Course Details Website: www.maggiefitz.co.uk Tel: 01275 464170
  10. 10. FUTURE NEWSLETTERS In response to the recent questionnaire, we are planning ahead for the Newsletters, so that you are aware of up and coming issues. The next newsletter is due out in November 2005, and will include details of the Charging Policy and an article on Data Protection. We are also producing a number of special publications on floating support over the next six months – these will be for providers, staff members and service users, explaining the changes and new processes for floating support. If you would like to suggest any items that should be included in our newsletters please give us a call. THEMATIC GROUP CONTACTS: Older People Jim Rollinson (01452) 422660 David Woolley (01684) 272744 Young People Steph Thomas (01594) 826491 Homelessness Mel Dafforn (07713) 266349 Learning Disabilities John Neligan (01594) 516300 Martin Healey (01453) 832201 Mental Health Nicola Goddard* (01242) 544426 Physical Disabilities Kim Osmond (01452) 372999 Drug and Alcohol Maureen Ryan (01242) 225557 * Temporary Chair The Supporting People Team Westgate Housing Office Archdeacon Street Gloucester GL1 2QY Tel: 01452 396965 Fax: 01452 396945 Email: spgloucestershire@gloucestershire.gov.uk Website: www.gloucestershire.gov.uk/spring

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