Welcome to the August 2005 Provider Edition of the Supporting People
New to this edition is a “Provider Page” written by the Chair of the Provider
Steering Group Robin MacIntosh, which looks at how you can get involved in the
Supporting People process.
Highlights in this edition include: the Supporting People Team’s roles and
responsibilities, provider training information and when to use your reference ID’s
Contact: Louise Clack 01452 396963 email@example.com
ELIGIBILITY CRITERIA – UPDATE
Thank you to everyone who took part in the consultation exercise on the Eligibility
Criteria document. We had a total of 34 replies from Providers, and carried out
several service users group exercises involving the draft document.
Your comments were presented to the Partnership Board meeting in July 2005,
August 2005 Provider Edition
and a number of changes have been made to the content.
A major change has been to the cap on Ancillary Services, which has increased
from 20% to 30%.
A summary of the changes can be seen on the Supporting People Website at
In June 2005, we sent out a questionnaire to all providers within the Supporting
People Programme, to gauge their opinions of how the Supporting People Team
Thank you to everyone who completed the questionnaire, we had in total 39
The results are shown on our website, together with the action plan that has come
out in direct response to the replies that were given.
This Newsletter addresses some of the issues that came out of the questionnaire
where providers had expressed concerns:
Details of the teams roles and responsibilities,
Details of the differences between your contract ID, service ID and provider
When you should use these ID numbers
We are going to produce a provider questionnaire annually, so that you can
continue to have a say about the services you receive from us, so if you missed
out this time, don’t worry you will get a chance next year!
Update from the Provider Forum by Robin MacIntosh
As many service providers will know the environment we work in, is as challenging as it
has ever been and we are all working with Supporting People to identify adjustments to
services in order to meet the agenda set by the five year Supporting People strategy.
We have a challenging time ahead but there are plenty of forums to support and assist
us all through this. There are a number of forums where providers and Supporting
Thematic Groups are focused on and represent specific client groups and aim to
Steering Group meets monthly and is made up of an elected representative from
each Thematic Group, plus the Chair and Vice Chair of the Providers Forum. This
group meets monthly with Alistair and Louise and aims to tackle the business of
Supporting People jointly.
Provider Forum meets quarterly and is open to all providers. The aim of this forum
is to share good practice, innovation and experiences of Supporting People.
Regional Provider Forum meets every two months and is made up of the Chairs
from all the Provider Forums in the South West. The National Housing Federation
and SITRA (see below) attend these meetings.
You can contact me, Robin, Jane Shackleton or any of the Thematic Group
representatives for any advice or support. We can assist with access to a range of
other support including the National Housing Federation, SITRA and the Regional
Providers Forum. Your contacts for the Thematic Groups can be found on the last
page of this Newsletter, or on the Supporting People website.
SITRA is a trade organisation that provides consultancy, a helpline, training and advice
as well as their monthly Bulletin. They also have a regional adviser who is there to
support providers. Contact SITRA on: 020 7793 4711.
The Steering Group is currently looking at its work plan for the remainder of the year,
this will include; reviewing SP’s Service User Strategy, assisting with a Floating
Support Change Plan, looking at Outcomes Monitoring/Benefits Realisation and
reviewing how service users access SP funded services. In addition we meet with
Margaret Sheather twice a year.
June Clark is our Independent Adviser and is funded until April 2006. June is on hand
to advise providers and has been instrumental in getting a number of the Thematic
Groups off the ground.
To stay in the loop, you or a representative can attend the Provider Inclusive Forum
that meets quarterly; the next meeting is on the 12th September at the Civil Service
Club in Cheltenham.
If any providers have any ideas or contributions for this bit of the newsletter please let
your Thematic Group rep, Jane or I know!
Robin MacIntosh, Chair Providers Forum firstname.lastname@example.org
Jane Shackleton, Vice Chair Providers Forum email@example.com
THE SUPPORTING PEOPLE TEAM
ROLES AND RESPONSIBILITIES
Further to the questionnaire, providers advised that they were unsure of
the roles and responsibilities of the Team, and who to contact on specific
issues. Here is a brief description of the roles of the Team.
Our postal address can be found at the end of the Newsletter.
Alistair Shute – Commissioning Manager
As Commissioning Manager, I have the overall responsibility for the
management of the Supporting People Programme, including supporting
the partnership structures, management of the overall budget, managing
the delivery of the business plan and managing the Team.
Tel: (01452) 396961 email: firstname.lastname@example.org
Tim Walker – Accountant
I am responsible for the Strategic Financial Management of the Supporting
People Programme. I am based at Shire Hall, and report directly to the
Head of Finance for Social Services. My duties include preparing
forecasts of the programme spend, improving systems and financial
controls, preparing financial reports for the Partnership Board, financial
guidance for the savings strategy, ensuring data integrity of the financial
systems, preparing the year end accounts and providing financial advice to
Tel: (01452) 425196 email: email@example.com
Rose Palmer – Finance Officer
My duties include the responsibility of the four weekly payment run, dealing
with any payment related queries, and calculating any payment
adjustments. I also monitor the service user information that may affect
the payment run, and issue dual service users invoices. I am responsible
for the day-to-day Supporting People budget.
Tel: (01452) 396871 email: firstname.lastname@example.org
Amie Wilson (Carpenter)– Purchasing Officer
Congratulations on your recent wedding!
I am responsible for all contractual documentation including Steady State
Contracts, Default Notices and Variation Notices. As the link between
Supporting People and Social Services Procurement, I ensure that all of
our purchasing and contracting is in line with the County Councils policies
and procedures, and I link with the County Councils Legal Services.
Tel: (01452) 396393 email: email@example.com
Please note that Amie’s email address has now changed but she will
continue to receive any messages sent to her old email address for a
couple of months.
Kevin Mannion – IT Project and Systems Development Officer
I am responsible for supporting and enhancing the web based PROMISE
computer system. I am also responsible for extracting and uploading
Supporting People data to the ODPM.
Tel: (01452) 425625 email: firstname.lastname@example.org
Margaret Richards – Review and Service Development Officer
Halaina Gillam – Review and Service Development Officer
Chris Woodend – Review and Service Development Officer
We manage a caseload of 80-120 Supporting People contracts each,
providing advice and guidance to service providers to ensure contract
compliance. We undertake programmed service reviews to an agreed
timetable using the Standard Service Review process, from the initial
planning through to producing the final Review Report. We also prepare
review documentation to enable the Commissioning Manager to
recommend contracting decisions to the Partnership Board
Margaret: Tel: (01452) 396870 email:
Halaina: Tel (01452) 396870 email: email@example.com
Chris: Tel (01452) 396964 email: firstname.lastname@example.org
Louise Clack – Strategy Officer
I am responsible for the development of the Supporting People strategies,
and I link with partners around support services. I attend the Provider
Steering Group and Thematic Groups in order to advise on the Supporting
People programme and oversee consultation events with both providers
and service users. I also link the Supporting People programme to other
strategic groups in the localities and with related Social Care and Criminal
Tel: (01452) 396963 email: email@example.com
Lara Maizonnier – Contract Monitoring Officer
My duties include the management of the KPI process, checking the
submissions and sending out default notices. I carry out validation visits
on the information given, and provide training on completing the forms.
Tel: (01452) 396956 email: firstname.lastname@example.org
KPI forms should be sent to: email@example.com
Keeley Dyer – Administrative Assistant
I am responsible for the minutes and booking venues for the
Partnership Board and the Core Strategy Group, as well as the
management of the Commissioning Managers diary. I also carry out
general administration duties within the Team.
Tel: (01452) 396965 email: firstname.lastname@example.org
Helene Philbrick – Administrative Assistant
I am responsible for the administration of the Thematic Groups, the
Provider Steering Group and the Provider Inclusive Forum, this
includes minute taking and arranging and booking venues. I also carry
out general administration duties within the Team.
Tel: (01452) 396959 email: email@example.com
Rebecca Davis – Provider Liaison Advisor
I am responsible for the Change of Service Users forms, and the
distribution of the payment schedules. I am the link with the FAB Team
and the local Housing Benefit Offices, and I also carry out general
administration in the team.
Tel: (01452) 396962 email: firstname.lastname@example.org
Change of service users forms should be sent to:
We are pleased to announce that we have appointed an Operations
Manager, to start on the 5th September 2005.
Trish Fleming will be joining the Team to take up this role.
Some of you might remember Trish from the original Team, so it is nice
to welcome her back.
Trish will be responsible for the day-to-day management of the
operational parts of the Team including contract management, service
reviews and administration.
Tel: (01452) 396966 email: email@example.com
SUPPORTING PEOPLE REFERENCE NUMBERS
Originally a unique provider ID number was generated by the ODPM’s
computer system “SPINTLS”, which was sometimes a combination of letters
and numbers but more usually a four or five figure number. With the demise
of SPINTLS at the end of 2003 a new bespoke IT system (ERIC) was
developed and is now used exclusively to generate and monitor contracts.
The new system has generated its own unique Provider ID numbers. These
numbers usually begin with the sequence 100xxxx, however there are one or
two Providers who continue to have a combination of letters and numbers –
if you are one of those Providers you are no doubt aware of this anomaly –
and it just goes to prove there is always an exception to every rule!
Your Provider ID number will appear on all financial and monitoring forms
produced by Supporting People, and will remain the same no matter which
service or contract the document refers to. It is unique to your organisation
and will not change even though the contracts and services may do so.
The Contract Number is a four-figure number that identifies the contract
covering a service or services of similar character that a Provider has with
Gloucestershire County Council Supporting People. The Contract number
appears on the Tenant Subsidy Schedule sent out after each payment run.
If you have recently negotiated new terms and conditions and a new contract
has been signed, a new contract number will have been generated. It is
important that the appropriate contract number is used in queries or
correspondence to differentiate between the old contract and the new.
Providers may have more than one contract and therefore more than one
The Service Number is a four or five-digit number, which refers to the
individual service provided. The service number will appear on all official
Supporting People documentation that relates to that service specifically.
There may be a number of services under each contract but the service
number will be unique.
If you have recently negotiated new terms and conditions for a service, a
new service number will have been generated.
Your Service Number is the most important and should be used on all
correspondence, when completing KPI returns and querying payments
- this will enable us to deal with your problems more efficiently.
TRAINING FOR SUPPORTING PEOPLE PROVIDERS
In the Review process the QAF asks that all staff be trained in the various areas
of support and the Review Officers have often been asked for details of training
organisations that they could engage with. The following trainers have been
identified as delivering training specifically directed to the various areas of SP
quality monitoring. Various Providers have used these trainers and have found
them particularly helpful. If you have used other trainers that you feel you could
recommend please let us know contact details and we will include them in future
editions. Please note that the Supporting People Team do not have personal
knowledge of these trainers and therefore to not endorse any particular trainer or
training organisation above any other.
The Supporting People Team do offer KPI training though no further open
sessions are planned at this point in time. Bespoke training can still be delivered
for organisations wishing to train new staff, as long as there are sufficient
numbers to make a visit viable. If you would like one of these sessions please
contact Lara (details above).
One day courses offered:
Abuse Awareness - POVA (A two day course is also available)
Needs and Risk Assessment and Support Planning
Power, Attitudes and Values
Introduction to Learning Disabilities
Tackling Violent and Aggressive Behaviour
Welcoming Complaints (Effective Complaints Management)
Nigel Faiers is a qualified trainer and a member of the Chartered Institute of
Personnel and Development. He brings seventeen years of experience in the
care and support sector (eight at a senior management level) into delivering
training that is both professional & practical. Course content also covers relevant
core service objectives for organisations wishing to prepare for Supporting People
contract reviews and relevant C.S.C.I. standards.
Rather than deliver generic off the shelf courses, Faiers Training works closely
with your organisation to tailor the course to your service. Courses will reinforce
policies and procedures you already have in place. Exercises are carefully
selected to reflect your clients and the service your organisation provides.
For further information and bookings contact Nigel Faiers on:
Telephone: 01442 404971
Mobile: 07986 837463
Suzanne is a qualified psychiatric nurse with 23 years' experience of working with
people who have mental health support needs in the statutory and voluntary
sectors, including psychiatric nursing in hospitals and community settings,
counselling in GP practices and providing supported housing services. During this
time she has had extensive experience of working with individuals who self-injure
and currently facilitates a self-injury self-help group. Suzanne is a qualified
teacher, now working as an independent mental health trainer.
Listed below are the courses she delivers most frequently:
Mental Health Awareness: 1 day course
Working with People with Mental Health and Emotional Support Needs
developed and co-delivered with a Service User trainer:
2 day course
Understanding self-injury: 1 or 2 day courses
Developing Key-Working Skills: 1 or 2 day courses
Lone Working / Dealing with Difficult Situations: 1 day course
Working with Young People with Mental Health or Emotional Support
Needs 2 day course
Training Service Users in Recruitment 4 half days
Mental Health Legislation and Government Policy Half day course
Team Building and Service Development Various
Delivering Housing Support and Maintenance Services to people with
Mental Health Support Needs 1 day course
Enhanced Mental Health Training (Bristol Prison) 4 week course
Supporting Carers Evening course
Supporting People to Make Changes Evening course
Support Planning 1 day course
Training for Trainers 2 day course
Level 2, Certificate in Mental Health Work 5 week course
For further details please contact:
Suzanne Pearson & Associates
46 Hill Street, Totterdown, Bristol BS3 4TS
Tel: 0117 9836212
SITRA offers a comprehensive training programme and can also develop in-
house training to meet the particular needs of supported housing projects. SITRA
runs a wide range of courses available to supported housing workers. These
courses range from between one and four days, and are designed to equip
workers with both practical skills and knowledge of best practice.
To receive a copy of the SITRA training guide please E-mail:
firstname.lastname@example.org or to learn more about SITRA and the courses
available you can visit the website at: www.sitra.org.uk
Pippa Adamson, Red Kite Consultancy
My background is in Supported Housing. Since I became a consultant, facilitator
and trainer in 1993 much of my work has also involved Housing and Supported
This work usually takes one or more of the following forms:
Providing mentoring and coaching for Chief Executives and managers
Developing training for organisations, including: supervision and appraisal,
providing workshops for users, boundaries training, personal effectiveness
Annual development days
My aim is to help individuals and groups find the best ways to communicate and
network in order that they can work effectively and with enjoyment, while
providing a high quality service.
Contact Pippa at:
For more information on the training Red-Kite Consultancy can offer and to read
about Pippa’s fellow trainers, log in to their website www.red-kite.net.
I am a freelance trainer with over 20 years experience in the field of housing and
welfare benefits. I am based in Bristol and work throughout England and Wales. I
have extensive experience of running workshops and training sessions for a wide
range of statutory and voluntary organisations. I have provided training for the
major housing organisations throughout England and Wales including the
National Housing Federation, the Welsh Housing Federation, Institute of Housing,
the Housing Corporation as well as being a sessional lecturer at the London
School of Economics on the Msc in Housing course. I run regular public training
courses on housing and related benefits in the west region. I also provide a
specialist consultancy service on issues relating to complex areas of Housing
Contact and Course Details
Tel: 01275 464170
In response to the recent questionnaire, we are planning ahead for the
Newsletters, so that you are aware of up and coming issues.
The next newsletter is due out in November 2005, and will include details
of the Charging Policy and an article on Data Protection.
We are also producing a number of special publications on floating support
over the next six months – these will be for providers, staff members and
service users, explaining the changes and new processes for floating
If you would like to suggest any items that should be included in our
newsletters please give us a call.
THEMATIC GROUP CONTACTS:
Older People Jim Rollinson (01452) 422660
David Woolley (01684) 272744
Young People Steph Thomas (01594) 826491
Homelessness Mel Dafforn (07713) 266349
Learning Disabilities John Neligan (01594) 516300
Martin Healey (01453) 832201
Mental Health Nicola Goddard* (01242) 544426
Physical Disabilities Kim Osmond (01452) 372999
Drug and Alcohol Maureen Ryan (01242) 225557
* Temporary Chair
The Supporting People Team
Westgate Housing Office
Tel: 01452 396965
Fax: 01452 396945