Job Title: Ask I.T. Trainer
Organisation Unit: The University of Queensland Library
Reference Number: 2003002
Type of Employment: Casual (up to 25 hours per week) ( from 12th to 25th February, 2007)
Classification: Hew Level 5
Remuneration: Casual hourly rate is $30:20 (as at 1/1/2007)
Closing Date: 15th December 2006
Further Information: Telephone Wendy Fitzmaurice on (07) 3346 4343.
The University of Queensland Library comprises thirteen branches located on the St. Lucia, Gatton and
Ipswich campuses and in several teaching hospitals as well as support services, including financial,
facilities, human resource management, centralised library technology and collection management
services on the St Lucia campus. The Library also manages the University Archives. The Library has,
in total, one of the largest collections amongst Australian academic libraries, and by far the largest
collection in Queensland. Over 2.5 million real volumes are held, 31,763 videos, 11,265 print journals,
over 46,000 electronic journals, over 365,600 electronic books and 876 networked databases as well as
manuscripts and pictorial materials.
The Library provides a range of services to its customers, maintaining traditional library services as
well as implementing new technologies in service delivery and the provision of information skills
programs to a variety of clients. The Library pro-actively supports the teaching, learning and research
needs of its customers in a rapidly changing environment.
The Library is a major user of information technology within the University and provides the largest
number of computing workstation facilities available to students of the University within a single
division. The Library Technology Service (LTS) manages over 1300 staff and public workstations, 28
servers and provides on-site and on-call support to clients within the Library throughout the extended
Library opening hours and on weekends. Desktop platforms supported include Apple Macintosh,
Microsoft Windows 9x/NT/2000/XP whilst servers managed include Novell Netware, Linux, Windows
NT/2000, Citrix Metaframe, SUN Solaris and Compaq True64 Unix.
Ask I.T. is the University’s computing help and training service for students which is located within the
Library and provides support for standard computer applications and services for students on all
campuses of the University of Queensland. Assistance to students is provided by a number of means
including face to face assistance, email, telephone and production of printed information sheets. Ask
I.T coordinates the delivery of student IT training.
Information for Prospective Staff
Information about the University, State of Queensland, living in Brisbane and employment at the
University is at the University’s web site. (http://www.uq.edu.au/) For a comprehensive guide to
family friendly work practices and services visit the Work and Family web site at
http://www.uq.edu.au/gender_equity/famwork.html Information about the University Library is
available at the Library’s web site.
( http://www.library.uq.edu.au ). Applicants should ensure that they peruse the documents listed under
the relevant Recruitment Information Kit located at the Staff – Employment link on the Library’s
Primary Purpose of Position
Participate in the provision of an effective Ask I.T. training.at The University of Queensland.
Duties and responsibilities include, but are not limited to:
• Delivering effective Ask I.T. training classes during Orientation Week to students at the
• Ask I.T. training classes will demonstrate:
• The components of a computer
• Basic functions of Windows operating system (either Windows 2000 or Windows XP
• Basic Microsoft Office skills ( Versions Office 2000 and Office 2003)
• File management – saving, copying, deleting, organising and retrieving files.
• UQ Student IT services (myUQ, mySI-Net, student email, student disc space on the UQ
• The IT environment in the Library (Authentication required to access sites outside of the UQ
domain, USB port access, laptop facilities, wireless network and printing)
• Comply with the University’s Code of Conduct (see the University’s web site at
http://www.uq.edu.au/staff/employment. and the Internet Code of Practice
• Comply with the Workplace Health and Safety Act requirements of work area and University
Occupational Health and Safety policies. (See http://www.uq.edu.au/ohs/stru-jstaff.html for
• Other HEW Level 5 duties as required.
The position reports to the Ask I.T. Supervisor.
• Completion of a degree in Information Technology (or equivalent), and at least 3 years
subsequent relevant work experience, or an equivalent combination of relevant experience and/
• High level of interpersonal and communication skills and the ability to promote the Library
and the Ask I.T. service within the University.
• Knowledge of adult learning theory and practice.
• Experience in the delivery of IT training classes for small and large groups.
• Experience with PC and Macintosh software is required.
• Experience in the implementation and maintenance of web servers, including demonstrated
knowledge of HTML is required. Knowledge of other web-based technologies such as
cascading style-sheets, XML, PHP and database access is desirable.
• Good self-organisational skills and the ability to meet deadlines.
• A commitment to providing a quality customer service.
• An awareness of equity principles and workplace ethics.
• An awareness of and a commitment to furthering the mission of The University of Queensland
Please Note: The University of Queensland Library reserves the right to transfer staff to any of its
The University of Queensland Library - Mission Statement
We link people with information enabling the University of Queensland to achieve excellence in
teaching, learning, research and community service.
Date of issue: 18/10/06
Applications must consist of the following:
1. Covering Letter. The covering letter should include the vacancy reference number, your
contact address and telephone number. It is an opportunity in not more than one page to
introduce yourself and highlight the key reasons you should be considered for the role.
2. Resume or Curriculum Vitae. A resume is a brief history of your employment and experience
that covers the following areas:
• Educational qualifications and professional affiliations that detail the full title of the
qualification, the year awarded and the title of the institution attended;
• Employment history in chronological order, starting with current position and
specifying dates of employment, title of each position, name of employer, main duties
or accountabilities and achievements; and
• The names and contact details (address, telephone, fax and e-mail) of three referees,
including if possible a senior person (preferably your supervisor or the head of your
organisational unit) closely associated with your current work.
3. Selection Criteria. A statement addressing how each of the selection criteria have been met is
required to assist the Selection Committee determine whether you have the relevant
qualifications, knowledge/skills, experience and personal qualities.
An academic curriculum vitae should include research fields and current interests, publications (full
list as attachment with three most significant marked with an asterisk), research grants awarded and ,
if applicable, details of teaching evaluation.
Applications (4 copies) are to be sent to:
Human Resources & Staff Development Co-ordinator
Library Corporate Services
The University of Queensland
Brisbane QLD 4072
Or e-mail: Jobapplications@library.uq.edu.au
• Applications should be typed;
• Do not send applications that are bound or enclosed in plastic or manilla folders;
• Simply staple the application at the top left hand corner; and
• Retain a copy for your reference because the University does not return copies to applicants.
A Selection Committee will consider all applications and shortlist candidates for interview who
appear to meet the selection criteria at the highest levels. They will be invited to attend an interview
and the remaining unsuccessful applicants will be notified accordingly.
An invitation to attend an interview provides an opportunity to provide further information to the
Selection Committee to substantiate your claims against the selection criteria or demonstrate your
capabilities. Please note that for some positions interviews may be conducted by teleconference in the
The Selection Committee will subsequently seek referee reports, if not sought prior to interview,
before making a decision to make an offer of appointment to the preferred candidate. The purpose of
referee checks is to obtain, in confidence, factual information about your past work history, as well as
opinions regarding the quality of your work, behaviour in the work place and suitability for the
position. Referee reports may be sought orally, or for academic staff, in writing by post or e-mail.
Referees should normally include current supervisors or and/or managers. A referee must be able to
comment on your work experience, skills and performance with respect to the selection criteria.
Referee checks conducted after the interview process can sometimes delay notification of the
successful candidate and other interviewees.
If you are the preferred candidate, you will receive a written offer of appointment to the position. Do
not take any action, such as resigning from your current position, before you receive a written offer
The University of Queensland is an equal opportunity employer.
Smoking is prohibited in all University buildings.