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Cyberbully AlerT™ version 1.0.0
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Cyberbully AlerT™ version 1.0.0
May 20, 2010
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Cyberbully AlerT™ version 1.0.0
1. Cyberbully AlerT™ version 1.0.0
USER GUIDE CyberBully Alert™ TAble of ConTenTs Welcome to Cyberbully Alert™ 3 Downloading, Configuring and Using CyberBully Alert™ 4 Tips for Parents and Children and Other Resources 15 Managing Recipients— Changing Who Receives Email Alerts 15 Customer Service and Technical Support 16 Subscription Options, Reminders, and Changes 16 Customer Service & Technical Support 17 © Copyright 008 by Vanden Corporation. All rights reserved. Do not duplicate. These materials have been designed to develop specific knowledge and skills and have been thoroughly tested to ensure their effectiveness. They represent the proprietary intellectual property of Vanden Corporation and are protected under international copyright law. These materials may not be reproduced in whole or in part in any form without the prior written permission of Vanden Corporation. SyStem RequiRementS Apple—Compatible with Macintosh OS X 10.4 and above PC—Compatible with Microsoft Windows XP and Vista 070108 © 008 Vanden Corporation
CyberBully Alert™ USER GUIDE WelCome To Cyberbully Alert™ Communication between adults and children is the most important factor in online safety. Congratulations on giving your child the only online tool to report Cyberbullying immediately and directly—to you and other adults you might indicate. You now have the peace of mind of being notified of harmful online activity even if you are not with your child—whether you’re at work, in a meeting, on the road, or simply in another room. A SiMPlE PROCESS Once the CyberBully Alert software is installed on your child’s Macintosh or Windows PC computer, your child will have an icon placed on his or her computer’s Menu or TASk bar. If your child receives a threat online, he or she can click on the icon and send an immediate message to a computer and/or cell phone. The software also immediately captures a shot of the active screen—which is then stored in a CYBerBullY AlerT™ folder in the computer’s DOCuMenTS or MY DOCuMenTS folder. Your child also has the option of giving more details and further documenting the threat. There are 4 easy steps to install and use CyberBully Alert™. 1. Downloading the Software 2. Configuring the Software 3. using the Alert System 4. Reviewing messages Installing the system on your computer takes just a few minutes. So, let’s get started! © 008 Vanden Corporation 070108
USER GUIDE CyberBully Alert™ DoWnloADing, Configuring AnD using Cyberbully AlerT™ STEP 1 Remember that Use an Empowering Strategy with Your Child. communication • Involve your child in the download process. The more you and your child between can be partners—and the more your child can understand and assume responsibility for the process—the more effective the process will be. adults and children • encourage a discussion about the importance of online safety with your is the most child. In a comfortable, relaxed setting, sit down with your child and important factor discuss the benefits of CyberBully Alert™. Ask your child how he or she in maintaining feels about the process and check for understanding during the download a child’s safety process and at regular intervals throughout the year. online. • Discuss with your child who will be registered to receive alerts. If you haven’t already done so, activate your membership and DownloAD the CyberBully Alert™ software. • Click on the link above to take you to the screen below. Then, review the optional payment plans. You can choose between annual and monthly billing options. Annual subscriptions are automatically renewed. (You will receive an email alert when your expiration date is approaching.) Monthly subscriptions continue indefinitely unless you call to cancel or upgrade to an annual subscription. One subscription is good for use on up to three computers. A B C 070108 © 008 Vanden Corporation
CyberBully Alert™ USER GUIDE • If you have been given a referrAl CODe, enter it now. A • Make sure to read and check the box in front of the Terms and Conditions for the plan you select. B • Click on Buy now and it will take you to PayPal for payment. You will need your PayPal username and password. If you have trouble accessing your account online, please call PayPal Customer Service Support at 1-402-935-2050 (a u.S. telephone number). C Once you have purchased the CyberBully Alert™ license, an email will be sent to you with your license key—an alphanumeric code to be used whenever you install, access, or change the configuration of your software. Click on http://www.cyberbullyalert.com/downloadConfirm.php. This page gives you platform options for downloading the software: either Apple Macintosh or Windows PC. See the screen below. • Click or ask your child to click on the DownloAD now button for Macintosh or PC, as your case may be. D D © 008 Vanden Corporation 070108
USER GUIDE CyberBully Alert™ for mACinTosH users When downloading the software, the pop-up window below will appear. • Click oK to save the software to your computer. • Click SAve File. The screen below will appear. • Click open. Once opened, the CyberBully Alert™ icon will appear in the Menu bar (top of screen). • Show your child what the yellow, circular CyberBully Alert™ icon looks like and where it is located. • Go to Step 2 on page 11. 070108 © 008 Vanden Corporation
CyberBully Alert™ USER GUIDE for WinDoWs users When downloading the software, the pop-up window below will appear. note: It is recommended that you close all other applications before continuing. • Click oK to save the software to your computer. The screen below will appear. • Click SAve. The software is saved to a CYBerBullY AlerT™ fOlDer in your MY DOCuMenTS folder. © 008 Vanden Corporation 070108 7
USER GUIDE CyberBully Alert™ for WinDoWs users, continued • Go to your MY DOCuMenTS folder. The screen below will appear. • Double Click the zipped CyBeRBully AleRt™ folder. The screen below will appear. • Double Click CyBeRBully AleRt™ to unzip the Set up document. The CYBerBullY AlerT™ SeT uP WIzArD screen below will appear. • Click next. 8 070108 © 008 Vanden Corporation
CyberBully Alert™ USER GUIDE for WinDoWs users, continued follow the instructions on the SeT uP WIzArD. • Click next. The screen below will appear. • Click inStAll. © 008 Vanden Corporation 070108
USER GUIDE CyberBully Alert™ for WinDoWs users, continued The screen below will appear. • Click FiniSh. The screen below will appear. • enter your license key and Click RegiSteR. The yellow CYBerBullY AlerT™ icon will be installed in the Task bar (bottom of screen). • Show your child where the icon is located. 10 070108 © 008 Vanden Corporation
CyberBully Alert™ USER GUIDE STEP 2 Configure THe sofTWAre Identify the Adults Who Will Get the Alerts and Enter Their Contact Information • If you haven’t already done so, ask your children to identify the adults in their lives they would like to receive CyberBully Alert™ notifications. • right-Click on the CyberBully Alert™ icon. • Select the mAnAge ReCipientS option. The pop-up window below will appear. • enter email addresses for the adults who will receive the alert. Click ADD note: SMS is for cell eMAIl. phones with text messaging • enter phone numbers (with area codes) and choose appropriate wireless capability. Text messaging is a free service, however your provider from the drop down menu to receive alerts via text messages. Click provider may charge you for ADD SMS. receiving messages. Rates apply according to each The information you entered will appear in the middle box. subscriber’s existing cell • To remove any entry, simply highlight the entry and Click Remove. phone service plan. • Once you enter your recipients’ contact information, Click oK. Locate the CyberBully Alert™ folder on your computer. Macintosh users will find it in DOCuMenTS. Windows users will find it in MY DOCuMenTS. © 008 Vanden Corporation 070108 11
USER GUIDE CyberBully Alert™ STEP 3 using THe AlerT sysTem With a live Internet connection, your child can send an instant alert via email and/or text message by clicking on the icon and following the “SenD AlerT” instructions. Two messages can be sent: an automated alert, and a customizable alert that can include incident descriptions. • explain to your child that when the CyberBully Alert™ icon is left- clicked or double-clicked, a snapshot of the screen the user is on will be documented and sent to the CYBerBullY AlerT™ folder. The CYBerBullY AlerT™ box (to send the alert) below will appear. • Click SenD AleRt. After sending the alert, an incident description box will appear. note: You don’t have to send an alert in order to take a screen shot and save it for documentation. Left-click or double-click on the icon to save the screen shot, then cancel the screen alert. • explain that this box is used to document who is on the computer along with the details of the incident. • encourage your children to briefly describe the incident and how they feel about the incident. • Click SenD to finish testing the CyberBully Alert™ software. • After a short amount of time, check all email addresses and phone numbers to which the alerts were sent. 1 070108 © 008 Vanden Corporation
CyberBully Alert™ USER GUIDE • If an alert was not received, check the addresses and phone numbers for accuracy by right clicking on the icon and choosing the Manage recipients tool. resend the alert. • reinforce with your children that the alert system is not to be abused and used only when they or their friends are being threatened while online. • Your computer is now equipped with CyberBully Alert™. STEP 4 revieWing messAges What is shown on the adult’s computer? All adults who are designated to receive alerts will be sent an email that states the following: © 008 Vanden Corporation 070108 1
USER GUIDE CyberBully Alert™ How to Use the Snapshot and CyberBully Alert™ Folder In addition to receiving an email, you can go into the CYBerBullY AlerT™ folder in DOCuMenTS (Macintosh) or MY DOCuMenTS (Windows) to review the threatening message. Anyone with access to the user’s computer can open and view the contents of the folder. The CyberBully Alert™ folder was established to document evidence of online threats. Once the CyberBully Alert™ icon has been engaged, a copy of the screen that is visible will be immediately captured and sent to the CyberBully Alert™ file for documentation. This documentation is critical for the proper authority to hold the threatening individual(s) accountable for their actions. This folder could hold evidence that may be used for legal actions if needed in a court of law. DisClAimers The CyberBully Alert™ System and its owner, Vanden Corporation, will nOT take any action beyond delivery of an alert message. The CyberBully Alert™ System and its owner, Vanden Corporation, do nOT notify authorities, and do nOT collect evidence regarding cyberbully messages generated by users of the CyberBully Alert™ software. 1 070108 © 008 Vanden Corporation
CyberBully Alert™ USER GUIDE TiPS fOR PAREnTS And ChildREn AnD oTHer resourCes PArEnTS • use CyberBully Alert™ to establish a pattern of consistent communication with your child. Be the one your child can trust. Other resources are • Actively monitor your child’s online activity. Set ground rules about available for your use. expected online behavior. Visit the resource • Be supportive if your child tells you about a cyberbullying situation. page on our website • Collect information about all incidents and take action. to access and print helpful documents that will guide you CHILdrEn through an effective • use CyberBully Alert™ to immediately tell an adult about an online threat. communication process • never respond to threatening messages. Stop online activity immediately. with your child. • Do not take the threatening message personally. • Do not retaliate. • Be a leader against cyberbullying when online and at school. • Tell teachers if cyberbullying is affecting your learning environment at school. MAnAging RECiPiEnTS— CHAnging WHo reCeives emAil AlerTs To change who you want to receive email alerts: • right-click on the yellow CYBerBullY AlerT™ icon in the Menu or Task Bar. The screen below will appear. • enter your license key and Click veRiFy. • Click mAnAge ReCipientS and make your desired changes. © 008 Vanden Corporation 070108 1
USER GUIDE CyberBully Alert™ CusTomer serviCe and TEChniCAl SUPPORT for CyberBully Alert™ customer service and technical support email us at email@example.com If you are reading this online, you can also use the ContACt uS option on the menu bar. Remember that communication Or you can write us at: between CyberBully Alert™ adults and children PO BOX 677 is the most Murrieta, CA 92564 important factor in maintaining a child’s safety SUBSCRiPTiOn OPTiOnS, REMindERS, and online. CHAnges You can choose between annual and monthly billing options. Annual subscriptions are automatically renewed. You will receive an email alert when your expiration date is approaching. Monthly subscriptions continue indefinitely unless you call to cancel or upgrade to an annual subscription. One subscription is good for use on up to three computers. You will need to contact PayPal for the following changes: • Credit Card updates • Billing inquiries • Canceling your subscription log into your PayPal account at www.paypal.com. You will need your PayPal uSernAMe and PASSWOrD. If you have trouble accessing your account online, please call PayPal Customer Service Support at 1-402-935-2050 (a u.S. telephone number). 1 070108 © 008 Vanden Corporation
CyberBully Alert™ USER GUIDE fAQ’s How will I know if my child has sent an alert? When your child clicks on the CyberBully Alert™ icon—and chooses to send the alert—all email and phone addresses that have been entered in the Manage recipients field will receive an alert message. How will I know who the alert is coming from? Your child has the option to send a second alert message and include his or her name and a description of the incident. This second alert message is sent after the initial alert and includes any text that is entered into the fields. What do I do if I receive an alert? The most important thing to do is to call the child who sent the alert. Make contact with them immediately if possible. The CyberBully Alert™ software is for initiating communication between adults and children. It is up to the adults to assess the situation and handle it accordingly. When should my child use CyberBully Alert™? It is important to sit down with your child and explain this software and its uses. Your child can send an alert for any online activity that he or she feels uncomfortable about. Please refer to the reSOurCeS page on our website for additional tools. Can I reply to the alert messages I receive? no. Alert messages are designed to notify you of a situation your son or daughter wants you to know about. It is up to parents to make contact with their child after receiving an alert. Who should I add to receive alert messages? CyberBully Alert™ recommends parents, other family members, teachers, coaches, and so on. recipients should be adults and should be notified that they may be receiving these alerts from your child or children. The recipients do not have to have CyberBully Alert™ installed on their computer to receive alerts. How do I Use the Screen Shot Feature? each time an alert is sent, a picture is immediately taken of the screen the user is viewing, and saved to a folder on the computer. Screen shots are used for documentation purposes. each screen shot is titled with the time and date of the alert. Where are screen shots saved? The CyberBully Alert™ folder is installed when the software is downloaded. each time an alert is sent, the screen shot is saved in this folder. refer to this folder to see details of the screen that your child was viewing when an alert was sent. These saved files are only stored on the user’s computer. © 008 Vanden Corporation 070108 17
USER GUIDE CyberBully Alert™ Can I change who the alerts are sent to? Yes. The Manage recipients box allows you to add and remove recipients’ emails and phone numbers at anytime. You will need to enter your license key to make any changes. How do you guarantee I will receive the CyberBully Alerts? The messages are generated from an online account with guaranteed 99.9 percent uptime. The user’s computer must be connected to the internet when an alert is sent. How many computers can I put this software on? The license key will allow you to download the CyberBully Alert™ software on three computers. 18 070108 © 008 Vanden Corporation
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