1 Welcome to Computing at Queen’s
The aim of Information Services at Queen’s University is to offer the highest quality
range of Information Communications Technology (ICT) services to our staff and
students. The vast majority of staff depend to some extent on ICT as part of their work,
whether in research, education or administration. The purpose of this Handbook is to
ensure that all staff have the core information they need to use their PC (and the ICT
services provided through it) in an effective way. As such it represents part of
Information Services’ commitment to delivering “an environment in which all staff are
supported in making their best contribution to meeting the University’s objectives”
(Queen’s Vision and Strategic Objectives).
While this Handbook is specifically focussed on ICT services and issues, Information
Services provides a wide range of services to staff and students of the University,
comprising Library, Research Support, High Performance Computing, Education
Support, Media Services and other services which are not addressed in detail in this
Handbook. Information on these services is available on the Web and in published
form and we urge staff to avail of all of the services relevant to their area of work.
The Handbook is useful for all staff but will be particularly useful for new staff. A
printed copy of the Handbook will be included in the introductory pack given out by
Personnel. It can also be downloaded in Adobe Acrobat Reader at
Technology is changing rapidly and Information Services is continually introducing new
and improved services in response to changing needs and opportunities. In September
2009 the new Sir Anthony O’Reilly Library will open, offering a wide range of integrated
Library and IT support services in a landmark new building. As well as extensive
collections, the Library will also provide significant numbers of PCs for student use and
have wireless access throughout so that students may access network services using their
own laptops. We will continue to revise the Handbook as services change.
Note: Not all of the information in the Handbook is relevant to all Schools,
Departments, Institutes and Units (hereafter referred to as departments). Where
appropriate, reference will be made to areas where staff will need to consult with their
department. In addition, the sections on learning, teaching and research will only be
appropriate to academics and support staff in academic departments.
The majority of computers in the University are Windows Personal Computers (PCs)
rather than Macintosh computers (Macs). Departments that use Macs generally have
their own Computing Officers. Therefore, some technical details in section 2 and later
references to the Helpdesk are not applicable to Mac users. However, the remainder of
the Handbook is applicable to both Windows PC and Mac users.
Information Services welcomes comments on its services. We hope that your
experience of computing at Queen’s will be both enjoyable and productive.