Institute of Human Resource Advancement
University of Colombo
Master Degree in Business Management
MBM-2013
Principles of ...
Group Members
• K.M.P.D Jayampathi
• Jason Liu
• D.R.C.P. Dasanayaka
• A.A. Samitha Jayaweera
• A. B. Wellappili
Assignmen...
Contents
1. Introduction
2. Recourse Efficiency
3. Performance and Effectiveness
4. Managerial Roles
5. Planning
6. Organi...
Introduction
• People’s Leasing & Finance PLC was established in 22nd
August 1995 currently the leading leasing & finance
...
Product & Services
• leasing & hire purchase
• Loans
• Insurance
• Islamic Finance
• Micro Finance
• Investments
• Fleet M...
Institute of Human Resource Advancement
University of Colombo
Master Degree in Business Management
MBM-2013
Principles of ...
Higher productivity through
efficiency
A study with
People’s leasing and finance plc
7
Assignment of principles of managem...
BUSINESS PROCESS
Doing thing correct
Limited Resources
Using Efficiently & Effectively
Achieving goals
8
Assignment of pri...
How People’s Leasing Use their
Resources Efficiently
1. Correct Leadership.
2. Knowledgeable Employees.
3. Real Time Decis...
Mechanism for Efficiency
1. Team work
2. Introducing successful business plans for their
customers
3. Continues follow up
...
Assignment of principles of management
MBM001
11
0%
1%
1%
2%
2%
3%
3%
4%
0 6 9 10 11 12
Non performing ratio
NPA
Assignment of principles of management
MBM001
12
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
10%
7 8 9 10 11
industry
PLC
Return on asse...
CORE VALUES
• Economic Viability .
• Environmental Responsibility.
• Social Accountability.
13
Assignment of principles of...
The right quality is achieved
when
expectations are fulfilled,
needs are satisfied
and
demands met those of customers, sta...
Customer Satisfaction Survey
0
10000
20000
30000
40000
50000
60000
70000
80000
2007/08 2008/09 2009/10 2010/11 2011/12
Cus...
Institute of Human Resource Advancement
University of Colombo
Master Degree in Business Management
MBM-2013
Principles of ...
Organizational Performance &
Effectiveness
17
Assignment of principles of management
MBM001
•PLC review
18
Assignment of principles of management
MBM001
Performance Cont…..
0
20,000
40,000
60,000
80,000
100,000
200...
19
Assignment of principles of management
MBM001
Effectiveness
• Interest Income
• Net Interest Income
• Other Income Sour...
Effectiveness
• Interest Income
Assignment of principles of management
MBM001
20
Effectiveness
• Net Interest Income
Assignment of principles of management
MBM001
21
Effectiveness
• Other Income Sources
Assignment of principles of management
MBM001
22
Effectiveness
• Loan book growth
Assignment of principles of management
MBM001
23
Effectiveness
• Investment portfolio
Assignment of principles of management
MBM001
24
Effectiveness
• Funding Strategy
Assignment of principles of management
MBM001
25
Future
We believe PLC will continue to be the
dominant player in the high growth leasing
& HP industry reaping the benefit...
Institute of Human Resource Advancement
University of Colombo
Master Degree in Business Management
MBM-2013
Principles of ...
• PLC was specialized Leasing Company
• Obtained finance license from CBSL
• wants to launch new products (FD &
Saving)to ...
•Now chief manager in People’s Leasing &
Finance PLC
•28 years experienced in Leasing & Finance
sector
•Worked as branch m...
Now he is …
• Identifying in the existing process in Sri Lanka
• Identifying new requirements to better service
• Designin...
As a manager…..
• Responsible for all FD & saving
• Authority for signing FD certificate
• Communicate with other departme...
then…..
• Introduce signature capturing method
• Same day same time launch product island wide
• Promotional gifts for fir...
How it handle…..
• No promotion new products inside People’s Bank
• New recruitments for Head Office unit
• Continuous tra...
Negotiate…..
• IT requirement for new implementation
• With people’s bank for FD & Saving
• To issue same PET card for PLC...
0
1
2
3
4
5
6
Informational Roles Interpersonal Decisional Roles
Summary
35Assignment of principles of management
MBM001
C...
Above roles compliance with Mintzberg’s
Observations well
36
Assignment of principles of management
MBM001
0
2
4
6
8
10
12...
Institute of Human Resource Advancement
University of Colombo
Master Degree in Business Management
MBM-2013
Principles of ...
Assignment of principles of management
MBM001
38
Planning
•Planning involves defining organizational goals and ways to
mee...
Planning process
Planning methods of PLC
•Brain storm session
•Annual recovery officers meeting
•Annual marketing officers...
Assignment of principles of management
MBM001 40
Mission
Statement
Strategic
Goals/Plans
Senior
Management
Tactical Goals/...
•Vision
To provide dedicated value added customer service to
accomplish organizational service excellence whilst
maintaini...
Making goals and plans
Assignment of principles of
management MBM001
42
Vision
And
Mission
External
environment
analysis
O...
Opportunities and threats
Opportunities
• Increasing per
capita(GDP) income has
improved the standard of
living of the pop...
Strengths and weakness
Strengths
• A strong branch network
throughout the island.
• Subsidiary of People’s
Bank
• Operatin...
Assignment of principles of management
MBM001
45
Strategic Goal
• Be the premier leasing & finance company in Sri Lanka
in...
Planning process
Strategy plans
•which facilitates a high level of integrity and
professionalism, and enhances productivit...
Tactical plan
• Giving targets to branch type wisely to branches.
• Selecting main business type according to area.
• Area...
Institute of Human Resource Advancement
University of Colombo
Master Degree in Business Management
MBM-2013
Principles of ...
•Deciding the best Organizational activities and Resources.
Organizing
From People’s Leasing & Finance PLC………..
•Building ...
Organizational Structure &
Departmentalization
DGM (Operations)
AGM (Operations)
Branch
Operations
Documentation Customer ...
Assignment of principles of management
MBM001
51
Organizational Structure
•The flat organization structure empowers employ...
Functional Departmentalization
Is the grouping of jobs involving the same or similar activities.
Advantages –
• Each depar...
The Elements of Organizing
• Job Design - Recovery officers.
• Work Specialization - Marketing Officers, Cashier
53
Assign...
Assignment of principles of management
MBM001
54
Distributing Authority
Branch Manager
2 nd
Officer
Decentralization/Centr...
Assignment of principles of management
MBM001
55
Coordination
The process of linking activities of the various departments...
sincerely thank you……
• People’s Leasing & Finance PLC staff for giving
details and dedicate their time to discuss us.
• M...
Assignment of principles of management
MBM001
57
Thank You
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Institute of human resource advancement assignment of peoples leasing company sri lanka 09 th aug 2013

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Institute of human resource advancement assignment of peoples leasing company sri lanka 09 th aug 2013

  1. 1. Institute of Human Resource Advancement University of Colombo Master Degree in Business Management MBM-2013 Principles of Management (MBM 02) Assignment-01|2013 Management Process & Functions of People’s Leasing & Finance PLC 1 Assignment of principles of management MBM001
  2. 2. Group Members • K.M.P.D Jayampathi • Jason Liu • D.R.C.P. Dasanayaka • A.A. Samitha Jayaweera • A. B. Wellappili Assignment of principles of management MBM001 2
  3. 3. Contents 1. Introduction 2. Recourse Efficiency 3. Performance and Effectiveness 4. Managerial Roles 5. Planning 6. Organizing 7. References 8. Acknowledgements Assignment of principles of management MBM001 3
  4. 4. Introduction • People’s Leasing & Finance PLC was established in 22nd August 1995 currently the leading leasing & finance company in Sri Lanka. • Peoples Leasing Company is fully owned subsidiary of Peoples Bank. • In 2010 PLC is ranked as A+ by CRIB. • The Company brand is rated AA- by Brand Finance UK. • 2012-12-04 got finance license. 4 Assignment of principles of management MBM001
  5. 5. Product & Services • leasing & hire purchase • Loans • Insurance • Islamic Finance • Micro Finance • Investments • Fleet Management • Property development 5 Assignment of principles of management MBM001
  6. 6. Institute of Human Resource Advancement University of Colombo Master Degree in Business Management MBM-2013 Principles of Management (MBM 02) Assignment-01|2013 The Management Process - Efficiency K.M.P.D Jayampathi Student No. MBM 6 Assignment of principles of management MBM001
  7. 7. Higher productivity through efficiency A study with People’s leasing and finance plc 7 Assignment of principles of management MBM001
  8. 8. BUSINESS PROCESS Doing thing correct Limited Resources Using Efficiently & Effectively Achieving goals 8 Assignment of principles of management MBM001
  9. 9. How People’s Leasing Use their Resources Efficiently 1. Correct Leadership. 2. Knowledgeable Employees. 3. Real Time Decision Making 4. People friendly Service. 9 Assignment of principles of management MBM001
  10. 10. Mechanism for Efficiency 1. Team work 2. Introducing successful business plans for their customers 3. Continues follow up 4. Individual business targets for employees. 5. Document management system with paperless office environment. 6. Good IT network system. 7. Mail wise business circulation. 10 Assignment of principles of management MBM001
  11. 11. Assignment of principles of management MBM001 11 0% 1% 1% 2% 2% 3% 3% 4% 0 6 9 10 11 12 Non performing ratio NPA
  12. 12. Assignment of principles of management MBM001 12 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 7 8 9 10 11 industry PLC Return on assets
  13. 13. CORE VALUES • Economic Viability . • Environmental Responsibility. • Social Accountability. 13 Assignment of principles of management MBM001
  14. 14. The right quality is achieved when expectations are fulfilled, needs are satisfied and demands met those of customers, staff and owners. 14 Assignment of principles of management MBM001
  15. 15. Customer Satisfaction Survey 0 10000 20000 30000 40000 50000 60000 70000 80000 2007/08 2008/09 2009/10 2010/11 2011/12 Customers satisfied of efficiency in PLC No; Cu; PLC Sustainability Report 2011-12 Assignment of principles of management MBM001 15
  16. 16. Institute of Human Resource Advancement University of Colombo Master Degree in Business Management MBM-2013 Principles of Management (MBM 02) Assignment-01|2013 Effectiveness Jason Liu Student No. MBM 16 Assignment of principles of management MBM001
  17. 17. Organizational Performance & Effectiveness 17 Assignment of principles of management MBM001
  18. 18. •PLC review 18 Assignment of principles of management MBM001 Performance Cont….. 0 20,000 40,000 60,000 80,000 100,000 2008 2009 2010 2011 2012 Rs.Mn. Years Assets Growth
  19. 19. 19 Assignment of principles of management MBM001 Effectiveness • Interest Income • Net Interest Income • Other Income Sources • Loan book growth • Investment portfolio • Funding Strategy
  20. 20. Effectiveness • Interest Income Assignment of principles of management MBM001 20
  21. 21. Effectiveness • Net Interest Income Assignment of principles of management MBM001 21
  22. 22. Effectiveness • Other Income Sources Assignment of principles of management MBM001 22
  23. 23. Effectiveness • Loan book growth Assignment of principles of management MBM001 23
  24. 24. Effectiveness • Investment portfolio Assignment of principles of management MBM001 24
  25. 25. Effectiveness • Funding Strategy Assignment of principles of management MBM001 25
  26. 26. Future We believe PLC will continue to be the dominant player in the high growth leasing & HP industry reaping the benefits of the post war economic boom. 26 Assignment of principles of management MBM001
  27. 27. Institute of Human Resource Advancement University of Colombo Master Degree in Business Management MBM-2013 Principles of Management (MBM 02) Assignment-01|2013 Different managerial roles D.R.C.P. Dasanayaka Student No. MBM 27 Assignment of principles of management MBM001
  28. 28. • PLC was specialized Leasing Company • Obtained finance license from CBSL • wants to launch new products (FD & Saving)to market • Lack of knowledge of FD & Saving within the staff. • How to give good service to customer • He appointed as a senior manger-FD & Saving Background of Situation… 28 Assignment of principles of management MBM001
  29. 29. •Now chief manager in People’s Leasing & Finance PLC •28 years experienced in Leasing & Finance sector •Worked as branch manager, Department Head last 10 years in PLC •MBA holders Mr. Saman Liyanage is…. 29 Assignment of principles of management MBM001
  30. 30. Now he is … • Identifying in the existing process in Sri Lanka • Identifying new requirements to better service • Designing new process to PLC • Buildup new department • Create procedure manual • Organizing training programs • Distribute user manual • Send operational guide lines via E-mail 30 Assignment of principles of management MBM001 Monitor 1 2 Disseminator 1 2 3 Spokesperson 1 2 3 0 0.5 1 1.5 2 2.5 3 3.5 Informational Roles Segregate actions to manager roles Monitor Disseminotor Spokesperson
  31. 31. As a manager….. • Responsible for all FD & saving • Authority for signing FD certificate • Communicate with other department personally • Counsel subordinates • Update all new information via E-Mail • Collect information CBSL • Arrange meeting via video conference 31 Assignment of principles of management MBM001 Figurehead 1 2 Leader 1 2 Liaison 1 2 3 0 0.5 1 1.5 2 2.5 3 3.5 Interpersonal Roles Segregate actions to manager roles Figure Head Leader Liaison
  32. 32. then….. • Introduce signature capturing method • Same day same time launch product island wide • Promotional gifts for first month • Delegate the targets • Create individual responsibility • No new recruitments • Purchase & distribute hi-tech. scanners • Guide the logistic department for requirement • Communicate with branches for what their needs 32 Assignment of principles of management MBM001 Entrepreneur 1 2 3 4 5 Recourse Allocator 1 2 3 4 Disturbance Handler Negotiator Cont………….
  33. 33. How it handle….. • No promotion new products inside People’s Bank • New recruitments for Head Office unit • Continuous training for relevant staff • Activate phone loop method • Union of People’s Bank • Unable to cater internal service present team • No clear idea of CBSL rules & regulation • Not answering phone in head office unit Disturbances after lunching…. 33Assignment of principles of management MBM001 Disturbance Handler 1 2 3 4 Negotiator Entrepreneur 1 2 3 4 5 Recourse Allocator 1 2 3 4
  34. 34. Negotiate….. • IT requirement for new implementation • With people’s bank for FD & Saving • To issue same PET card for PLC 34Assignment of principles of management MBM001 Disturbance Handler 1 2 3 4 Negotiator 1 2 3 Entrepreneur 1 2 3 4 5 Recourse Allocator 1 2 3 4 0 1 2 3 4 5 6 Decisional Roles Segregate actions to manager roles Entrepreneur Disturbance Handler Resourse Allocator Negotiator
  35. 35. 0 1 2 3 4 5 6 Informational Roles Interpersonal Decisional Roles Summary 35Assignment of principles of management MBM001 Cont…………
  36. 36. Above roles compliance with Mintzberg’s Observations well 36 Assignment of principles of management MBM001 0 2 4 6 8 10 12 14 Manager Roles Summary Chart Informational Roles Interpersonal Roles Decisinal Roles
  37. 37. Institute of Human Resource Advancement University of Colombo Master Degree in Business Management MBM-2013 Principles of Management (MBM 02) Assignment-01|2013 Planning Process A.A. Samitha Jayaweera Student No. MBM 37 Assignment of principles of management MBM001
  38. 38. Assignment of principles of management MBM001 38 Planning •Planning involves defining organizational goals and ways to meet them The Organizational Planning Process Develop the plan vision, Mission, Goals Execute the plan Management by objectives Plan operation Operational plans Monitor and learn Planning and operational reviews Translate the plan tactical plans, strategy map
  39. 39. Planning process Planning methods of PLC •Brain storm session •Annual recovery officers meeting •Annual marketing officers meeting •Online visual discussion with each and every manager before implementing executive committee decisions. •Monthly branch wise meeting. 39 Assignment of principles of management MBM001
  40. 40. Assignment of principles of management MBM001 40 Mission Statement Strategic Goals/Plans Senior Management Tactical Goals/Plans Middle Management Operational Goals/Plans Lower Management Levels of Goals and Plans Core Business Systems Management Information System (MIS) Decision Support System (DSS) and Business Intelligence (BI)
  41. 41. •Vision To provide dedicated value added customer service to accomplish organizational service excellence whilst maintaining a sustainable competitive advantage. annual report plc 2011/2012 •Mission To become legendary in the financial service scene as a provider of customer-friendly, creative and innovative total solutions. annual report plc 2011/2012 Assignment of principles of management MBM001 41 Planning process
  42. 42. Making goals and plans Assignment of principles of management MBM001 42 Vision And Mission External environment analysis O/T Internal environment analysis S/W Strategy goals and plans Tactical goals and plans operational goals and plans Feed back
  43. 43. Opportunities and threats Opportunities • Increasing per capita(GDP) income has improved the standard of living of the population. • Brand image • Mega Economic development projects in the country • Unlimited development potential to Micro Finance and Islamic Finance segments Threats • Intensified competition in all operating sectors • Highly regulated business environment • Bearish stock Market conditions • Rise in import duty • Funding • An increase in interest rates 43 Assignment of principles of management MBM001
  44. 44. Strengths and weakness Strengths • A strong branch network throughout the island. • Subsidiary of People’s Bank • Operating excellence • Dominance in the leasing industry. • Cost advantage due to window offices Weakness • Limited Product mix • Possible internal disputes over IPO Assignment of principles of management MBM001 44
  45. 45. Assignment of principles of management MBM001 45 Strategic Goal • Be the premier leasing & finance company in Sri Lanka in future. Strategic map Accomplish Mission Increase revenues in existing markets Build & maintain good customer relationships. Promote employee development via ongoing training - HR department - Marketing department - Finance department
  46. 46. Planning process Strategy plans •which facilitates a high level of integrity and professionalism, and enhances productivity to maximize profitability. •Use young fresh blood in their company as much as possible. •Complete Financial Services Provider. •Promoting the People’s Leasing group image. •Employee Motivation. •Expansion of the branch network. •Excellence in Customer Service. Assignment of principles of management MBM001 46
  47. 47. Tactical plan • Giving targets to branch type wisely to branches. • Selecting main business type according to area. • Area wise marketing. • Give more responsibility to ground level managers. • Evaluating the branches process. • Corporate Social Responsibility (CSR) projects. Assignment of principles of management MBM001 47 Tactical goal: While increasing the customer base associated services also will be expanded .( Insurance, Hire purchase etc.)
  48. 48. Institute of Human Resource Advancement University of Colombo Master Degree in Business Management MBM-2013 Principles of Management (MBM 02) Assignment-01|2013 Management functions (Organizing) A. B. Wellappili Student No. MBM/B02 48 Assignment of principles of management MBM001
  49. 49. •Deciding the best Organizational activities and Resources. Organizing From People’s Leasing & Finance PLC……….. •Building Management system designed to take natural lights. •Head office and other Island wide branches connected through an IT System. •Competent marketing officers placed in all Island wide branch networks. 49 Assignment of principles of management MBM001 ( Peoples Leasing & Finance Annual Report 2011/12 )
  50. 50. Organizational Structure & Departmentalization DGM (Operations) AGM (Operations) Branch Operations Documentation Customer Care Unit Branch Managers Figure 1 50 Assignment of principles of management MBM001 DGM (Finance & Administration) IT HRM MIS CEO BOD ( Peoples Leasing & Finance Annual Report 2011/12 )
  51. 51. Assignment of principles of management MBM001 51 Organizational Structure •The flat organization structure empowers employees at levels creating flexibility and delegation of authority to the respective levels. •The company entertains vertical and horizontal communication despite the structure and formal operations. •This fosters the company’s ability to respond to the customer requirements in the prevailing competitive business environment. ( Peoples Leasing & Finance Annual Report 2011/12 )
  52. 52. Functional Departmentalization Is the grouping of jobs involving the same or similar activities. Advantages – • Each department can be staffed by functional area experts. • Coordination inside each department is easier. Disadvantages - • Decision making becomes slow and bureaucratic. • Employees narrow their focus to the department and lose sight of organizational goals. 52 Assignment of principles of management MBM001 (Annual Report 2011/12 & www.assignmentpoint.com/business)
  53. 53. The Elements of Organizing • Job Design - Recovery officers. • Work Specialization - Marketing Officers, Cashier 53 Assignment of principles of management MBM001 Alternative to Specialization. Job Rotation - The branch managers head office experienced staff are rotated throughout the branches. Establishing Reporting Relationships • Chain of Command - Normally chain of command is going through organizational chart. • Span of Management – Branch operations report to a DGM (Operations). (Annual Report 2011/12 & www.assignmentpoint.com/business)
  54. 54. Assignment of principles of management MBM001 54 Distributing Authority Branch Manager 2 nd Officer Decentralization/Centralization It will change due to the type of decision. • Decentralization – Branch targets are given by Senior Manager. • Centralization – Company targets are given by the Director Board. Account officer HR officer Marketing officer (Discuss with Branch Managers) •Lease approval •Branch operations •Credit evaluation •Accounts evaluation •Payroll Activities (Annual Report 2011/12 & www.assignmentpoint.com/business)
  55. 55. Assignment of principles of management MBM001 55 Coordination The process of linking activities of the various departments the Organization. Top Management (CEO, BOD) Middle Management (DGM, AGM) First line Management (Executives, officers) • Staff Positions – Provide expertise, advice support to line Positions. • Line Positions- Responsible for the achievement of organization’s goals. Figure 3 (www.assignmentpoint.com)
  56. 56. sincerely thank you…… • People’s Leasing & Finance PLC staff for giving details and dedicate their time to discuss us. • Mr. M.G.G. Hemakumara, Senior Lecturer, Institute of Human Resource Advancement, University of Colombo and the non-academic staff of the Institute, for providing the relevant guidance and support from the Institute. 56 Assignment of principles of management MBM001
  57. 57. Assignment of principles of management MBM001 57 Thank You

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