12th Annual Outage Response & Restoration Management Final Agenda
12th AnnualOutage Response & Restoration ManagementStrengthening Mutual Assistance Coordination and StormPreparation Programs to Streamline Restoration Efforts “ Boosting CustomerOctober 23-25, 2012 Maximizing Outage Response Satisfaction ThroughThe Westin Atlanta Perimeter North | Atlanta, GA Activity by Leveraging Control Center Operations Various Communication and Integrating Distribution Management Systems Channels & Delivering Informative Into the OMS System. ETR Updates.Day One Chairman: ”John Kullmann, VP Sales / Marketing, Macrosoft, Inc. Featuring Case Studies From Leading Outage Restoration Experts:Day Two Chairman: Carlos D. Torres Jim Nowak John Hoffman Vice President, Emergency Restoration Vice PresidentCarlos D. Torres, Vice President, Emergency Management, Con Edison Emergency Management Planning Manager of Business DevelopmentDay Three Chairman: Con Edison AEP Reliability Management GroupEd Carlsen, Manager, Distribution Management Systems, Georgia Power Franky Batten Jim Conway General Manager, VP Customer Field Operations David Fredericks Carolinas East Northern Zone ComEd Vice President / General ManagerPre-Conference Workshops on October 23: Duke Energy Thirau LLCWorkshop A: Organizing a Comprehensive Storm Preparation Program Matthew Chagnon Dee Brown Communications Specialist Michael Marxto Allocate the Most Suitable Amount of Resources Director, Energy Delivery Public Service Managing Supervisor- DistributionWorkshop B: Coordinating Internally to Deliver the Appropriate Amount Operations Supportof ETR Information to Customers of New Hampshire Operating Support Alliant Energy Ameren Illinois Doug McCrackenAttending this Premier marcus evans Conference Bruce Martinez Project Director of Emergency Alan Bradshaw Director Networkwill Enable You to: Preparedness Manager- Eastern Regional Operations, Distribution• Hear how Alabama Power created a social media internal process Connecticut Light & Power Operating Center Florida Power & Light in their time of need during and after the 2011 tornadoes Dominion Les Boatright, CBCP, CEM Tina Gaines• Review what Alliant Energy did to recover from major customer Director of Engineering Keith Jordan Senior Manager, Emergency flooding and how Colorado Springs Utilities responded & Line Services Manager, Distribution Operations Preparedness Operations to the Waldo Canyon Fires The Empire District CPS Energy Kansas City Power & Light• Learn how Kansas City Power & Light and The Empire District Electric Company Andy Tiao Victor Banuelos, P.E. Electric Company coordinated their mutual assistance strategies Director, Emergency Management Ike Pigott Operations Performance, Support during the Joplin tornadoes Communications Strategist Managern, Skills Training Center Operations Services• Determine what strategies and tools Dominion is developing & Company Spokesman San Diego Gas & Electric Con Edison for mobile damage assessment Alabama Power• Utilize Georgia Powers tactics to implement various distribution Mathew Wells Ed Carlsen systems into the grid to systematically restore outages Operations Superintendent, Bob Charland Manager, Distribution Distribution Control Manager Emergency Preparedness Management Systems Colorado Springs Utilities ComEd Georgia PowerWho Should Attend:marcus evans invites VPs, Directors, and Managers from leading electric Jason Singer Tim Taylor Jason Taylor Director Utilities Practice Chief Client Success Officer Distribution Controllerutilities with responsibilities in: Macrosoft, Inc. Telogis Santee Cooper• Transmission & Distribution / • Disaster Recovery, Energy Delivery Business Continuity and / Brian Lindsay Eric J. Charette, P.E. Cliff Rikard• Distribution System / or Corporate Security Manager- Distribution GIS/ Data Senior Manager of Technical Manager, Carolinas West Management Center Sales Support Distribution Control Center Operations / Maintenance • Storm Center / Control Center Alabama Power Intergraph Corporation Duke Energy• Outage Management / • Incident Command Restoration / Response • Field Operations Malcolm McDonald John Sell Jim Orr• Emergency Preparedness / AMI Program Manager IDMS Product Marketing Manager Vice President- Technical Services Management / Planning Clevest Alstom Grid Asplundh Tree Expert Co.Silver Sponsors: Workshop Exhibitors: Business Association Media Partners: Sponsor: Development Partners: Partners:
Pre-Conference Workshops | Tuesday, October 23, 2012 Day One | Tuesday, October 23, 20128:00 Registration 1:00 Registration and Morning Coffee8:30 Interactive Workshop A 1:45 Chairmans Opening AddressOrganizing a Comprehensive Storm Preparation Program to Allocate the Most John Kullmann, VP Sales / Marketing, Macrosoft, Inc.Suitable Amount of ResourcesUtilizing a storm prep program is instrumental to outage response efficiency FOCUSING ON CUSTOMER NEEDSfor utilities. Having the best balance of resources in stock before a storm hits, while THROUGH EFFECTIVE OUTAGE COMMUNICATIONmonitoring from a budgetary perspective, is essential to streamline restoration activity.Having the best workforce on-hand and finding other outlets to assist during stormresponse is another facet to take into account during storm prep. This workshop will share 2:00 Case Studybest practices on how to fully prepare for a variety of storms and have the resources Creating a Social Media Business Process to Implement Throughoutin place to execute outage restoration cost effectively. the Company and Enhance Restoration CommunicationsBy attending this workshop you will be: • Communicating the social media strategy to relevant internal departments• Preparing for various weather events and disasters with storm stock plans that are involved with outage restoration to ensure they understand the purpose to ensure resources are available and process• Balancing how much inventory is needed vs. how much additional material is wanted • Breaking up the social media efforts regionally across the company so various on hand divisions can have their own pages• Appropriating the right amount of materials for a disaster without depleting • Informing stakeholders of the social media strategy to minimize the hesitancy the budget and ensure their buy-in• Planning for increased costs due to additional inventory Ike Pigott, Communications Strategist & Company Spokesman, Alabama Power• Determining the longer lead time for ordering steel structures prior 2:45 Case Study to the approaching storm season Reviewing the Benefits of Enterprise Mobile Intelligence• Identifying additional resources outside of traditional line technicians to assist • Identifying telematics initiatives are about the creation of intelligence with outage restoration efforts via the connection of mobile assets to the needs of the enterpriseJim Conway, VP Customer Field Operations, ComEd • Providing operational levers for measurable improvement • Assessing the levels of improvement and benchmarking these benefitsBob Charland, Manager Emergency Preparedness, ComEd Tim Taylor, Chief Client Success Officer, Telogis10:00 Networking Break Jim Orr, Vice President- Technical Services, Asplundh Tree Expert Co.10:30 Interactive Workshop BCoordinating Internally to Deliver the Appropriate Amount 3:30 Networking Breakof ETR Information to Customers 4:00 Case StudyOrganizing between various internal departments in regards to disseminating estimated Exploring Social Media Options for Outage Specific Purposes to Identifytime of restoration to customers is crucial to their business practices. Ensuring that the the Best Strategy for the Organizationcustomer service and distribution organizations are collaborating to provide the most timely • Selecting the appropriate social media channels and using them strategicallyinformation is key to these efforts. A common issue with this can be determining to what • Collaborating with the relevant internal departments to acquire strategiclevel the utility divulges the ETR’s and to what customer satisfaction the information messages to disseminate throughout the social media avenuesis reported. This workshop will expand on the number of components that fall under this • Developing a social media protocol for public information to utilize duringumbrella and lessons learned that come with it. large scale storm-related outagesBy attending this workshop you will be: • Using a no-comment blog to post localized information that needs to get out• Ensuring consistent communication to follow up with customers after instantly, but doesnt fit the mold of traditional news releases, and provides ETRs are published a platform for quick communication• Guaranteeing no one else publishes another ETR number after disseminating Matthew Chagnon, Communications Specialist, Public Service of New Hampshire that information• Utilizing a group crisis communications team and ensuring that all information 4:45 Case Study and processes are in sync Taking a Proactive Approach to Improve Outage Communications• Understanding the time frames that the utility is willing to provide a specific • Reviewing a project to analyze requirements to improve outage communications level of ETR and to what granularity • Enhancing the overall contact experience with customers• Providing further information daily and expanding from specific customers • Communicating in a proactive, timely and efficient manner to regional levels • Including updated and accurate information, systems, processes, and equipment• Keeping customers informed via the web from the control center by pushing Cliff Rikard, Manager, Carolinas West Distribution Control Center, Duke Energy more internal information out to the customer service group• Keeping emergency management personnel, state leaders and other customers 5:30 Closing Remarks of the Chair and Drinks Reception to Follow informed in a format that is usableKeith Jordan, Manager, Distribution Operations, CPS Energy12:00 End of Pre-Conference Workshops LET US BRING THE TRAINING TO YOU! marcus evans In-House Training – Tailored solutions to meet your companys specific needsSPONSORSHIP INFO Exceptional Trainers: Annual global course portfolio over 3000 events a year guaranteesDoes your company have solutions or technologies that the conference delegates would access to the worlds best trainers.benefit from knowing? If so, you can find out more about the exhibiting, networking Custom designed: Your team provides input into content and delivery through surveyand branding opportunities available by contacting: Garret Neader at 312-540-3000 and consultation with trainers to match your unique training needs.Ext. 6800 or email@example.com. Confidentiality: Your team may talk openly about their experiences and organizational needs in a secure and confidential environment. Cost-effective: Maximize your budget by cutting out travel and lodging expenses while alsoPDH ACCREDITATION: maximizing employee productivity and saving time.marcus evans will provide PDH certificates to all attendees post event as well as a copy of Any Training, Anytime, Anywherethe agenda. All attendees are asked to check with their particular state licensing boards toensure that PDH will be recognized by that state. 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Day Three | Thursday, October 25, 20127:15 Registration and Morning Coffee 2:00 Networking Break7:45 Chairmans Opening Address 2:30 Interactive Panel Discussion Ed Carlsen, Manager, Distribution Management Systems, Georgia Power Promoting Overall Infrastructure Reliability Throughout Control Center Operations • Identifying how various utilities build their infrastructure and how that compares8:00 Case Study with their outage qualityDissecting the Emergency Response Plan From Beginning to End • Automating various applications to support the storm centersto Implement Program Improvements • Determining if customers see less outages based upon the robustness• Taking a holistic look at the outage restoration program and process, along with capacity of the grid infrastructure how best practices are documented and benchmarked • Defining best practices that improve reliability and in turn manage the outage minutes• Analyzing all the areas and groups that become involved throughout Jason Taylor, Distribution Controller, Santee Cooper the entire process• Identifying where the process can be improved and what technology can be built in Franky Batten, General Manager, Carolinas East Northern Zone, Duke Energy• Converting into ICS structure to ensure NIMS compliance and determining operations in storm restoration Mathew Wells, Operations Superintendent- Distribution Control• Laying out a road map of strategies to meet the improvement goals Colorado Springs UtilitiesMichael Marx, Managing Supervisor- Distribution Operating Support, Ameren Illinois 3:15 Case Study8:45 Case Study Enhancing the Outage Response Capabilities by Effectively ManagingEstablishing a More Structured System to Utilize Utility Assistance Outside the Abundance of Distribution Management Systemsof Local RMAGs • Leveraging the abundance of technologies available to implement within• Determining the most effective interaction between regional mutual assistance groups the overall grid to enhance outage restoration• Communicating to local, regional and then out of state mutual assistance groups • Discovering available remote control technologies to integrate on the distribution system• Reaching out to other regions during large scale events and perfecting that process • Determining how AMI to OMS integration can impact business processes• Competing for remaining resources in other mutual assistance groups • Ensuring effective communication of detected outages by the AMI system• Reviewing the option of reaching out to contractors rather than going to other RMAGs between the utility and the customerJim Nowak, Emergency Restoration Planning Manager, AEP • Finding the right technology mix and implementing the most economically feasible tools9:30 Networking Break • Reviewing how the various applications effect day to day operations along with emergency events10:00 Case Study Ed Carlsen, Manager, Distribution Management Systems, Georgia PowerStaging Mutual Assistance Events Strategically to Maximize Restoration Efficiency• Working on internal programs to track mutual assistance and resources 4:00 Case Study• Discovering the best strategies to coordinate the logistical aspects when managing Analyzing the Switch Control Authority Between the Field Operators large mutual assistance activity and the Control Centers During a Large Outage Event• Reviewing the staging sites, camps, tents, trailers and any other logistical aspects • Exploring how companies control switching and tagging authority during• Using hotel providers and mobile cafeterias storm restoration• Finding capabilities of these solution providers and the cost effectiveness of what • Implementing new switch control strategies specifically during outage they can provide restoration efforts• Determining the innovative solutions that are available in terms of virtual mutual • Pre-defining a level of decentralization during a storm event aid and contracting call centers • Allocating major switching authority to the main control center and lower level• Working with contract call centers and putting contingency resources on standby switching to the field operators for storm seasons • Easing the workload of the control center by relinquishing the authority of workVictor Banuelos, P.E., Operations Performance Support Manager, Skills Training Center orders to field operationsSan Diego Gas & Electric Franky Batten, General Manager, Carolinas East Northern Zone, Duke Energy 4:45 Closing Remarks of the Chair and End of the Conference OVERCOMING CHALLENGES WITH DISTRIBUTION, FIELD & CONTROL CENTER OPERATIONS DURING OUTAGE RESTORATION ACTIVITY10:45 Case Study WHY YOU MUST ATTEND:Identifying Technology Tools for Field Operations and Reporting During OutageRestorations Utility preparations for outage response and restoration are ongoing and constantlySafely, quickly and efficiently restoring service is a big job, and the complexities increase a challenge. Throughout the year, outages cause disruption to the delivery of powerwith the scale and impact of the event. Technology can make a critical difference in and ultimately cost money through lost revenue and damage. Much of this preparationhelping utilities to manage outages more effectively and shorten restoration time. Using is focused on weather damage that may occur from a variety of natural events and disasters.outage event management software, the overall coordination of field operations can be Outages can also be caused by accidental damage, but at the end of the day, the prioritysimplified while creating a repository of verified data for FEMA submission and restoration is to restore power to customers as quickly as possible.performance analysis.Malcolm McDonald, AMI Program Manager, Clevest This event will focus on storm preparation and mutual assistance coordination issues that utilities are continually facing. It will keep utilities up to date with the various technologies11:30 Luncheon and best practices to implement within their outage management efforts. Enhancing control center and field operations and technologies to maximize damage assessment efforts12:30 Case Study is another key area that will be addressed. The marcus evans 12th Annual Outage Response and Restoration Conference will offer information and strategiesInvestigating the Capabilities of Mobile Handheld Devices for Damage Assessment for utilities to enhance their customer communication, resource management, distribution• Changing the way we think about damage assessment applications, and mutual assistance efforts.• Assessing damage using handheld portable computers• Reviewing real-time integration with GIS and OMSAlan Bradshaw, Manager- Eastern Regional Operating Center, Dominion PRODUCER INFO:1:15 Case StudyLeveraging AMI Data to Enhance the Outage Management Processes I would like to thank everyone who has assisted with the research and organization• Addressing low percentage outage reporting with automated last gasp notification of the event, particularly the speakers for their support and commitment.• Leveraging AMI meter messages to supplement customer calls for accurate outage Samantha Rice, email@example.com device prediction• Using automated outage verification on customer issues beyond the meter to reduce site visits• Ensuring nested outages are corrected before leaving an outage through automated DISCLAIMER: restoration verification This agenda may be subject to change for reasons outside of our control. Marcus Evans, Inc.• Reviewing actual benefits recognized from AMI/OMS integration at three utility case studies reserves the right to replace, substitute, or remove any speaker in the event of an emergencyEric J. Charette, P.E., Senior Manager of Technical Sales Support or any unforeseen situation in which a confirmed speaker is unable to attend the event.Intergraph Corporation Marcus Evans, Inc. will make every effort possible to substitute a speaker in this circumstance with an equally qualified professional for the confirmed presentation. However, Marcus Evans, Inc. does not guarantee the possibility of replacement.