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CVS: Customer. Value. Service.

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CVS pharmacy

CVS pharmacy

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CVS: Customer. Value. Service. Presentation Transcript

  • 1. Customer.
    Value.
    Service
  • 2. Prescription Drugs Cosmetics Food
    Seasonal Items Film Health Care
  • 3. Weakness/Challenges
    Other convince stores/pharmacies
    Strengths
    • 24/7 Service
    • 4. Minitueclinic
    Goals
    • Customer Service
  • @CVSpharmacy
    Coupons/discounts
    Mintueclinic appointments
    New products
    Talk to other customers
    Connect with CVS employees
  • 5. Pharmacy Blog
    Drug descriptions and information
    Written by CVS pharmacists
    Articles
    Customer forum
    Pictures
  • 6. Online Public Relations
    Fundraising Charity
    Giving back to the Community
  • 7. YouTube
    Broadcast company
    Commercials
    Customer Testimonials
  • 8. Evaluation Tools
    Google Analytics
    Website optimizer
    Google Adwords
  • 9. Budget
  • 10. Customer. Value. Service