Qm quiz

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  • ProductivityCost Quality
  • Organizational levelProcess levelPerformer level
  • Qm quiz

    1. 1. 1 2 3 4TEAM A Correct!!!!TEAM B 1 2 3 4
    2. 2. Which of the following is not anexample of poor quality A . Product breaks down unexpectedly B . Product is delivered with poor instruction or direction for use C . Product is delivered late D . Price of the product is higher than any other similar product
    3. 3. IncorrectD . Price of the product is higher than any other similar product
    4. 4. A quality product needs to do what thecustomer wants and expects it to do. This isknown as A . Just in time B. Fit for purpose C . Kaizen D . Trade description act
    5. 5. IncorrectB. Fit for purpose
    6. 6. Poor quality is a source ofcompetitive disadvantage A . True B. False
    7. 7. Incorrect A. True
    8. 8. Implementation of TQM can reduceemployee motivation since it makes themfeel less involved in the business A . True B. False
    9. 9. Incorrect B. False
    10. 10. What is the objective of qualitycontrol A . To replace products returned by unhappy customers B. To reduce the need for investment in research and development C. To ensure each finished product meets the standard set by business for a quality product D. To compare the products of business against those of competitors
    11. 11. IncorrectC. To ensure each finished product meets the standard set by business for a quality product
    12. 12. The traditional approach to achieving qualityinvolves inspecting output to ensure that it meetsthe required standard. This is known as A . Quality Control B. Total reject management C. Zero defect tolerance D. Quality circling
    13. 13. IncorrectA. Quality Control
    14. 14. Management at *** limited wants to improve quality bycomparing key aspects of its operations against those ofleading competitors. The process it should follow toachieve this is A . Consultancy B. Kaizen C. Benchmarking D. Quality assurance
    15. 15. IncorrectC. Benchmarking
    16. 16. The process by which new products are developed whichmeets customer needs and wants, and where existingproducts are improved following customer feedback, isknown as A . Total Quality management B. Marketing plan C. Kaizen D. Research and Development
    17. 17. IncorrectD. Research and Development
    18. 18. Three determinants of profitability
    19. 19. Three levels of quality
    20. 20. Six Sigma teams comprise ofseveral types Champions Master Black Belts Black Belts Green Belts Team Members

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