Service Contract Options For Capital Equipment
Upcoming SlideShare
Loading in...5
×
 

Service Contract Options For Capital Equipment

on

  • 706 views

A comprehensive overview of equipment maintenance choices available to the manager of a modern Analytical Laboratory. However, many of the items discussed are applicable to all capital equipment.

A comprehensive overview of equipment maintenance choices available to the manager of a modern Analytical Laboratory. However, many of the items discussed are applicable to all capital equipment.

Statistics

Views

Total Views
706
Views on SlideShare
706
Embed Views
0

Actions

Likes
1
Downloads
2
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

     Service Contract Options For Capital Equipment Service Contract Options For Capital Equipment Presentation Transcript

    • Almost  Everything  You  Wanted  to  Know   About  Service  Op=ons     Dec.  2008  -­‐  NE  ALMA  Chapter   Sam  Klaidman     (sam@middlesexconsul=ng.com)   Principal  Adviser   MiddlesexConsul=ng   508.877.1924   @SKlaidman   © 2008 Middlesex Consulting . All Rights Reserved
    • Due  to  economic  condi=ons  he s   OUT!!   © 2008 Middlesex Consulting . All Rights Reserved
    • He’s  In!!  © 2008 Middlesex Consulting . All Rights Reserved
    • Introduc=on  •  Nov./Dec.  2008  Lab  Manager  magazine  -­‐   tough  =mes  &  your  lab  •  Next  topic  today  is  Outsourcing   –  Cope  with  tough  =mes   –  Deliver  addi=onal  services   –  Sell  your  excess  capacity  •  This  talk  is  about  balancing  $  and  up=me  -­‐   important  for  both  subjects   © 2008 Middlesex Consulting . All Rights Reserved
    • When  Selec=ng  Equipment  Consider    •  Do  the  job?  •  Easy  to  use?    •  Reliable?  •  Cost?  •  Service?  •  Total  rela=ve  Life=me  Cost  of  Ownership  -­‐   choices  make  this  hard!   © 2008 Middlesex Consulting . All Rights Reserved
    • Developing  Your  Maintenance  Strategy     (Item-­‐by-­‐item)  Balance  $  and  Up=me   –  How  oben  fail?   –  Who  maintains  stuff?   –  Maintenance  costs?   –  How  much  risk  can  you  &  your  business   tolerate?   © 2008 Middlesex Consulting . All Rights Reserved
    • Who  Maintains?  •  OEM   –  Contract   –  T  &  M  •  Third  Party   –  Smaller  -­‐  independent   –  Larger  -­‐  mul=-­‐vendor  •  Self   –  Lab   –  Facili=es  maintenance  •  All  or  mix  and  match?   © 2008 Middlesex Consulting . All Rights Reserved
    • Other  Choices  •  Who  manages  maintenance?   –  You/your  company   –  Independent  asset  manager  •  Who  carries  the  financial  risk?   –  You/your  company   –  Insurance  company  •  Decide  based  on  required  up0me  v.  $  risk   tolerance   © 2008 Middlesex Consulting . All Rights Reserved
    • Why  OEMs  Sell  Contracts  •  Profit  •  Customer  Loyalty  •  Predictability   –  Financial   –  Manpower  demand  •  Jus=fy  Re-­‐investment  in  Organiza=on   © 2008 Middlesex Consulting . All Rights Reserved
    • Why  People  Buy  Contracts  •  Up=me  •  Reduce  Hassle  •  Predictability  •  Peace  of  Mind   © 2008 Middlesex Consulting . All Rights Reserved
    • Decision  Tools  •  Policy  •  Weights  and  worth  •  Cost/benefit  analysis  •  ROI  calcula=ons  •  Your   gut   © 2008 Middlesex Consulting . All Rights Reserved
    • Other  Considera=ons  •  Include  maintenance  cost  in  Lab  hourly   rate?  •  How  important  is  up=me  to  Lab s   reputa=on?  •  How  important  is  OEM s  Applica=on   Support?  •  Cri=cal  or  specialized  instruments  needing   special  support?   © 2008 Middlesex Consulting . All Rights Reserved
    • Final  Thoughts  •  No  right  choice  for  all  equipment  or  all  labs  •  Think  before  signing  long  term  contract  -­‐   you  may  want  to  change  strategy  but  are   locked-­‐in  •  Lots  of  Choices  -­‐      •  Let s  talk  if  you  want  assistance   © 2008 Middlesex Consulting . All Rights Reserved
    • Any  Ques=ons?   Thank  You   © 2008 Middlesex Consulting Group. All Rights Reserved