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www.salesforcefoundation.org/intl
@tetsuwandrew
Drew Smith
Product Program Manager, Asia Pacific
Accelerate Your Mission
Become a Customer Company with Salesforce
Salesforce Foundation
Empowering Social Change
#1 in Cloud Computing and Customer Relationship
Management
#1
Sales, Service,
Marketing
Cloud
Computing
Innovation
2011, 2012
1%
Time • Equity • Product
445,000+
Hours Service
18,000
Non-profit
organizations
$40 M+
Grants
discount
YOU
Purchase
additional
licenses
Proceeds
go back
into the
Foundation
We give to
more
nonprofits
%
cycle of
sustainability
Why is Salesforce For
Nonprofits?
Sound Familiar?
Manual
Processes
Disconnected
Systems
Spreadsheets
Connected
Programs
Connected
PartnersConnected
Customers
Connected
Employees
Benefits of Multi-Tenant Cloud Computing
Fast Easy Open Flexible Trusted
No Hardware
No Software
Automatic Upgrades
Scalable
Any Device
Data Portability
Transparency
Real-time Status
App Marketplace
Extensible
Enterprise
Cloud Computing
Foundation Donation and Discounted Sales Program:
Power of Us
• 10 Foundation Enterprise Edition licenses donated
• Deep discounts on additional licenses and/or services
from Salesforce.com
• Discounts on Training, Events, Apps and participating
Partner implementations
• Access to nonprofit user groups and free webinars
World’s #1 Sales Application
Work Smarter to grow your business
Let’s Take a Look
Seven Questions To Become a Customer Company:
How do you sell as
a team?
How do you service
donors
everywhere?
How do you create
donor, partner, and
employee
communities?
How do you connect
your programs?
How do you scale?
How do you listen
to every Donor?
How do you
engage on every
channel?
5 63
4 7
1
2
Connected
Programs
ACRF Engages More Effectively
Capturing more donor data in an organised manner lead to an accurate analysis of
trends, in turn building more effective and tailored information for donors
Customised dashboards helped manage project KPIs and ensure effective ROI on
programs
Platform flexibility enabled the creation of a custom events tab over 1 weekend and
used to manage event invitations
We can see what’s coming in, which
programs are working best and where to
allocate funds.
- Deborah Warner, Database & Fundraising Coordinator
Diabetes Australia Connects Programs
Fundraising and Member Services staff working on 17 databases were moved to
one on salesforce
Over 1 million contacts are now serviced as one supporting more effective
fundraising and service support initiatives
Case tracking improved significantly along with a 25% increase in revenue
We now have a 360 degree view of an
important part of our organisation – our
members and support base.
- Lalith Abeysena, CFO
Complete
Insight
Increase Team
Productivity
Track Your
Donors
Capture
Opportunities
4x Key Challenges Nonprofits
Face When Getting Started
1. We didn’t know what we were getting into in terms of
time, budget, or complexity
A Must For New Customers – Our Readiness Survey
2. We didn’t know how or where to start
Step 1 - Planning Your Implementation
Step 2 - 30 Day Free Trial
Step 3 - Check Everything is in Order Including Eligibility Documentation
Step 4 - Apply for the Donation
Consulting Partner: How to Choose a Salesforce Consulting Partner
Salesforce Apps: Questions to Ask When Choosing a Salesforce App
Salesforce Getting Started Information: Getting Started Series
Webinars: Enlightenment Series Webinars
3. Data migration and ongoing data management
Data Migration Assistance: Thinking About Data Migration and Integrity
4. Training and Adoption
Building Aptitude: Building You Salesforce Aptitude
Webinars: Enlightenment Series Webinars
Premier Support Plan: Premier Support Details
Training and Premier Support Plans
Discounted
Training
Up to 75% off
Face-Face
Classes
What: Here
Discounted
Support
Plans
Up to 50% off
Premier
Support Plans
What: Here
To know more email Drew Smith directly
Salesforce Foundation New Customer Getting Started

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Salesforce Foundation New Customer Getting Started

  • 1. www.salesforcefoundation.org/intl @tetsuwandrew Drew Smith Product Program Manager, Asia Pacific Accelerate Your Mission Become a Customer Company with Salesforce
  • 3. #1 in Cloud Computing and Customer Relationship Management #1 Sales, Service, Marketing Cloud Computing Innovation 2011, 2012
  • 4. 1% Time • Equity • Product 445,000+ Hours Service 18,000 Non-profit organizations $40 M+ Grants
  • 6. Why is Salesforce For Nonprofits?
  • 8. Benefits of Multi-Tenant Cloud Computing Fast Easy Open Flexible Trusted No Hardware No Software Automatic Upgrades Scalable Any Device Data Portability Transparency Real-time Status App Marketplace Extensible Enterprise Cloud Computing
  • 9. Foundation Donation and Discounted Sales Program: Power of Us • 10 Foundation Enterprise Edition licenses donated • Deep discounts on additional licenses and/or services from Salesforce.com • Discounts on Training, Events, Apps and participating Partner implementations • Access to nonprofit user groups and free webinars
  • 10. World’s #1 Sales Application Work Smarter to grow your business
  • 12. Seven Questions To Become a Customer Company: How do you sell as a team? How do you service donors everywhere? How do you create donor, partner, and employee communities? How do you connect your programs? How do you scale? How do you listen to every Donor? How do you engage on every channel? 5 63 4 7 1 2 Connected Programs
  • 13. ACRF Engages More Effectively Capturing more donor data in an organised manner lead to an accurate analysis of trends, in turn building more effective and tailored information for donors Customised dashboards helped manage project KPIs and ensure effective ROI on programs Platform flexibility enabled the creation of a custom events tab over 1 weekend and used to manage event invitations We can see what’s coming in, which programs are working best and where to allocate funds. - Deborah Warner, Database & Fundraising Coordinator
  • 14. Diabetes Australia Connects Programs Fundraising and Member Services staff working on 17 databases were moved to one on salesforce Over 1 million contacts are now serviced as one supporting more effective fundraising and service support initiatives Case tracking improved significantly along with a 25% increase in revenue We now have a 360 degree view of an important part of our organisation – our members and support base. - Lalith Abeysena, CFO
  • 16. 4x Key Challenges Nonprofits Face When Getting Started
  • 17. 1. We didn’t know what we were getting into in terms of time, budget, or complexity A Must For New Customers – Our Readiness Survey 2. We didn’t know how or where to start Step 1 - Planning Your Implementation Step 2 - 30 Day Free Trial Step 3 - Check Everything is in Order Including Eligibility Documentation Step 4 - Apply for the Donation Consulting Partner: How to Choose a Salesforce Consulting Partner Salesforce Apps: Questions to Ask When Choosing a Salesforce App
  • 18. Salesforce Getting Started Information: Getting Started Series Webinars: Enlightenment Series Webinars 3. Data migration and ongoing data management Data Migration Assistance: Thinking About Data Migration and Integrity 4. Training and Adoption Building Aptitude: Building You Salesforce Aptitude Webinars: Enlightenment Series Webinars Premier Support Plan: Premier Support Details
  • 19. Training and Premier Support Plans Discounted Training Up to 75% off Face-Face Classes What: Here Discounted Support Plans Up to 50% off Premier Support Plans What: Here To know more email Drew Smith directly