Winter13 Release Preview

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Preview the new features in the Salesforce Winter '13 Release.

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Winter13 Release Preview

  1. 1. Super-charge your sales with the world’s #1 sales and CRM application. Sales Cloud helps salesreps close bigger deals faster and connect with customers on any device. Sales Cloud – Mobile & SocialTOUCH (Contact Manager, Group, Professional, Enterprise, Unlimited, and DeveloperEditions)Speed your sales with access on any mobile deviceTouch the future with the Winter ’13 release. Sales Cloud works easily and automatically onmobile devices like the iPad using HTML5 technology with Salesforce Touch. Easily access allyour Salesforce data and start driving revenue with Salesforce at your fingertips.Note: Not automatically visible; touch.salesforce.com is available, but requires someadministrator setup first.[Back to Index ]SHARED EVENTS (All Editions except Database.com)Track and analyze customer meetings more easilyYou asked, we listened! By popular demand, Winter ’13 allows you to track multiple customercontacts on a calendar event without having to enter each one individually. Save time and getcomplete visibility into important meetings and other events.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ]CUSTOMIZABLE SALES TEAMS (Enterprise, Unlimited, and Developer Editions)Grow major accounts with team sellingWinter 13 gives greater customization and control to teams that work together on opportunities,called Sales Teams. With the ability to add custom fields and links, define layouts, create triggersfor automatic updates, and more, team selling is more collaborative and more productive thanever.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ]Winter ’13 Release Preview 2
  2. 2. SALES CLOUD PARTNER COMMUNITIES – PILOT (Enterprise, Unlimited, andDeveloper Editions)Work together to drive channel growthWith Winter ’13, you can connect with your partners and customers to drive channel growth andclose more deals, faster. Salesforce Partner Communities connect you with distributors, resellers,and other partners in multiple, private, branded communities to grow revenue by collaborating onleads, opportunities, and deals.Note: Sales Cloud Partner Communities are in pilot with the Winter ’13 release. Contact yoursalesforce.com representative for details. Participation is limited.[Back to Index ]LEADS FROM RADIAN6Build incremental pipeline from social networksWith the Winter ’13 release, the Salesforce Social Hub in Radian6 lets you create Salesforceleads from posts and comments on the social Web. Not only can you create the lead, but you canalso capture the user name—such as the Twitter handle or Facebook name—from the post.Note: Requires Radian6 license.[Back to Index ] Sales Cloud – Forecasting & AnalyticsANALYTICS FOR COLLABORATIVE FORECASTS (Professional, Enterprise,Unlimited, and Developer Editions)Get detailed insights on forecast dataWinter ’13 helps you answer ad hoc questions and run specific analyses of your forecasts in thenew Collaborative Forecasts engine. You can build any dashboards or reports you want—including custom report types—against forecast data.Note: Automatically visible to all administrators. No setup required.[Back to Index ]JOINED REPORTS ON DASHBOARDS (Enterprise, Unlimited, and DeveloperEditions)Get instant views into multiple data setsWinter ’13 adds all of the flexibility of joined reports to the executive dashboard view with the newability to add Joined Report data as components of your dashboards.Note: Automatically visible to all users. No setup required.[Back to Index ]Winter ’13 Release Preview 3
  3. 3. EXPORTABLE JOINED REPORTS (Enterprise, Unlimited, and Developer Editions)Work with multiple data sets in ExcelWith Winter 13, you can download Joined Reports to use the data in other applications, making itmuch quicker to get information into Excel or other programs. Exportable Joined Reports tee upthe complete data set in Salesforce for single-click access.Note: Automatically visible to all users. No setup required.[Back to Index ]COLLABORATIVE FORECASTS API (Enterprise, Unlimited, Developer, andDatabase.com Editions)Integrate custom and third-party forecast apps and dataIn Winter ’13, you can better integrate your forecasting processes by using Salesforce APIs tobring forecast data from anywhere right into Salesforce or to export forecasts from Salesforce.Note: Automatically visible to all users. No setup required.[Back to Index ]CONFIGURABLE FORECAST LIST VIEWS (Professional, Enterprise, Unlimited,and Developer Editions)Tailor your detailed forecast view to suit your processWinter ‘13 lets each manager tailor his detailed deal view within Collaborative Forecasts to suithis unique needs. Custom columns and layouts put the sales manager in the drivers seat andspeeds up forecast calls.Note: Automatically visible to all administrators. No setup required.[Back to Index ]REP HOVERS ON FORECASTS (Professional, Enterprise, Unlimited, and DeveloperEditions)Connect with sales reps quickly right from the forecastYou can see salespeople and managers behind the forecasts—and even connect with theminstantly—in Winter ’13. Hover on a rep or managers name in Collaborative Forecasts to see thename, title, and profile, and simply click to send a Chatter Message to him or her.Note: Automatically visible to all users. No setup required.[Back to Index ]Winter ’13 Release Preview 4
  4. 4. Sales Cloud – Salesforce for OutlookSALESFORCE FOR OUTLOOK SIDE PANEL – BETA (Enterprise, Unlimited, andDeveloper Editions)Keep track of every customer interaction, right from OutlookBy popular demand, your sales reps can easily associate emails and meetings in Outlook withSalesforce data from within Outlook. In the Winter ’13 release, a new side panel gives a view ofcontact and lead details from Salesforce right from the popular email Outlook interface, savingvaluable time for busy reps.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ]RECURRING EVENT SYNC (Professional, Enterprise, Unlimited, and DeveloperEditions)Capture recurring customer meetings from OutlookMany of your customer meetings are recurring—the monthly check-in, the weekly projectmilestone call, etc. In Winter ’13, Salesforce for Outlook syncs recurring events from Outlook topreserve a true 360-degree view of customer contact in Salesforce.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ]Winter ’13 Release Preview 5
  5. 5. Get contacts and company profiles from the leading data sources, right inside Salesforce.Connect with key decision makers faster, easily plan territories, and increase sales and marketingproductivity with up-to-date, accurate data.GLOBAL D-U-N-S SEARCH & IMPORT (Contact Manager, Group, Professional,Enterprise, Unlimited, and Developer Editions)Import the entire corporate familyWith Winter ’13, Data.com gives you the power to search and import all the entities inside acorporate family so your team can cross-sell, up-sell, and report on activities across an entirecorporate structure or family tree.Note: Requires Data.com Premium license. Not automatically visible. Feature is available, butrequires some setup.[Back to Index ]NEW CUSTOMER SEARCH FILTERS (Contact Manager, Group, Professional,Enterprise, Unlimited, and Developer Editions)Find exactly what you’re looking for, fasterAdditional search filters and tools give you even greater search control in Winter ‘13. Whensearching Data.com, you can set exact ranges for revenue and employee count as well as filterby headquarters, branch office, or single location.Note: Automatically visible to all users. Requires Data.com license to import. No setup required.[Back to Index ]D&B FOR LEADS (Contact Manager, Group, Professional, Enterprise, Unlimited, andDeveloper Editions)Route leads based on industry codesWith the D&B object on leads in Salesforce, you can route leads based on up to 6 SIC codes andNAICS codes as well as map that lead back to its exact account. In addition, you can report on allof the leads across a corporate family so you can link opportunities together and grow deal sizes.Note: Requires Data.com Premium license. Not automatically visible. Feature is available, butrequires some setup.[Back to Index ]Winter ’13 Release Preview 6
  6. 6. CUSTOM FIELD MAPPING (Contact Manager, Group, Professional, Enterprise,Unlimited, and Developer Editions)Data where you want itYouve invested in customizing Salesforce to work for your unique business, including usingcustom fields on accounts, contacts, and leads. With custom field mapping in Winter ’13, you canmap Data.com data to those custom fields, giving you complete control of how the data appearsin Salesforce.Note: Requires any Data.com license. Automatically visible to all administrators. No setuprequired.[Back to Index ]OPT-OUT COMPLIANCE (Contact Manager, Group, Professional, Enterprise,Unlimited, and Developer Editions)Never call against your customers wishesIf you use Salesforces Do-Not-Call/Email feature on leads and contacts, you want to staycompliant with your customers’ and prospects’ requests. With Winter ’13, Data.com will omit thephone and email information of contacts and leads that have opt-out selected upon import/export.Note: Requires any Data.com license. Automatically visible to all administrators. No setuprequired.[Back to Index ]Winter ’13 Release Preview 7
  7. 7. Deliver amazing service with the leading customer service, support, and help desk solution. WithService Cloud, you’ll increase customer satisfaction, improve agent productivity, and lower overallsupport costs. Service Cloud – CommunitiesSALESFORCE SERVICE COMMUNITIES – PILOT (Enterprise, Unlimited, andDeveloper Editions)Deliver cost-effective, best-in-class customer supportSalesforce Service Communities combines the best of customer self-service capabilities—suchas knowledge base, Q&A, and peer-to-peer support—with the ability for your agents to engage inprivate interactions and support cases with customers. With Service Communities, you can createmultiple branded communities; bring data, workflow, and other business processes into thecommunity; and seamlessly integrate community management into your customer service agentconsole—all to deliver exceptional, cost-effective customer service.Note: Salesforce Communities is in pilot with the Winter ’13 release. Contact your salesforce.comrepresentative for details. Participation is limited.[Back to Index]SERVICE COMMUNITIES IN FACEBOOK (Enterprise and Unlimited Editions)Bring the power of Communities to your Facebook pageNew Salesforce Service Communities can be embedded right into your company’s Facebookpage, so your customers can search the knowledge base, answer each others questions, andcommunicate privately with moderators and agents right from within Facebook.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ]SERVICE COMMUNITIES FOR MOBILEProvide stellar service to customers on the goIn Winter ’13, Salesforce Service Communities are available on mobile devices. Your customershave the freedom to search the knowledge base, answer each others questions, andcommunicate privately with moderators and agents right from their phones or tablets.Note: Contact salesforce.com to enable this feature.[Back to Index ]Winter ’13 Release Preview 8
  8. 8. Service Cloud – IdeasIDEA THEMES (Professional, Enterprise, Unlimited, and Developer Editions)Rally your idea community around structured idea themesWith Winter ’13, you can create structured topics—such as new product features. This helps youfocus innovation and ideas toward common goals without hindering ideation or creativity.Note: Automatically visible to all administrators. No setup required.[Back to Index ]IDEA MODERATION (Professional, Enterprise, Unlimited, and Developer Editions)Easily moderate your idea communityWinter ’13 makes it easier for moderators and administrators to facilitate healthy and respectfulcommunity discussions. Winter ’13 brings new moderations capabilities right into the agentconsole for greater convenience.Note: Automatically visible to all administrators. No setup required.[Back to Index ]BRANDED IDEA WIDGETS (Professional, Enterprise, Unlimited, and DeveloperEditions)Extend the reach of your idea communityWith Winter ’13, you can extend your idea community’s reach while staying true to your brand.You can publish Branded Idea Widgets—such as "top 10 ideas" or "post a new idea"—that matchyour look and feel onto Sites pages across your website.Note: This feature will be available for download as an AppExchange package.[Back to Index ] Service Cloud – KnowledgeAUTOMATIC KNOWLEDGE FILTERING – BETA (Enterprise, Unlimited, andDeveloper Editions)Quickly discover and deliver answers to customersIn Winter ’13, you can pre-filter knowledge articles based on relevance to a case, saving manyusers from having to search to find an answer. Automatic Knowledge Filtering makes agentsmore productive and helps them deliver answers to customers more quickly.Note: Contact salesforce.com to enable this feature.[Back to Index ]Winter ’13 Release Preview 9
  9. 9. SUNLIGHT SEARCH – PILOT (Enterprise, Unlimited, and Developer Editions)Find answers across Salesforce and external sources with a single searchIts cumbersome to migrate large content stores from external sources like Microsoft SharePoint.With this new feature in pilot in Winter ’13, it’s easy for agents to search for answers withinSalesforce Knowledge and external data sources, like SharePoint, all from within Salesforce.Agents can perform a single search in Salesforce to quickly find the right answers—no matterwhere they reside—and respond to customer questions faster than ever.Note: Contact salesforce.com to enable this feature.[Back to Index]SHARING RULES FOR KNOWLEDGE (Enterprise, Unlimited, and DeveloperEditions)Securely share relevant articles across users and groupsWith Winter ’13, you can restrict access of knowledge articles to your customers based on theproducts owned, role, geography, or other important characteristics, allowing them to see onlywhat is relevant or permitted.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ] Service Cloud – Case FeedFLOATING FILTERS (Enterprise, Unlimited, and Developer Editions)Navigate case information fasterEndless back and forth scrolling wastes time, lowers agent productivity, and increases call handletimes. With Floating Filters, your most important links stay fixed on the page as you scroll, so youcan find the information you need more quickly.Note: Automatically visible to all administrators. No setup required.[Back to Index ]CHAT TRANSCRIPTS IN THE FEED (Enterprise, Unlimited, and DeveloperEditions)Get a complete history of customer interactions in one placeWith Winter ’13, agents can access entire chat transcripts from every Live Chat interactiondirectly from the Case Feed. Agents can easily scroll through the Case Feed to see a fullcustomer interaction history—including chats—to provide more consistent, prompt, and personalcustomer service.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index]Winter ’13 Release Preview 10
  10. 10. SOCIAL POSTS IN THE FEED (Enterprise, Unlimited, and Developer Editions)View social conversations alongside other customer interactionsThe full content of every social post is now available in the Case Feed, giving agents a quick viewof every social conversation the customer has had with your company, for more consistent andpersonal customer service.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ]SMART EMAIL TEMPLATES (Enterprise, Unlimited, and Developer Editions)Respond more quickly and accurately to issuesWith Winter ’13, new Smart Email Templates help your agents respond to customers morequickly, accurately, and with greater consistency. The appropriate email template is selected for acustomer issue based on the product, geography, problem, and other key case characteristics.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ]EMAIL DRAFTS & APPROVALS (Enterprise, Unlimited, and Developer Editions)Ensure quality, consistency, and compliance with every emailIn Winter ’13, agents can easily save email drafts to complete later or to route for approval.Managers can validate and approve emails before they’re sent for added quality control andcompliance.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ] Service Cloud – ConsoleCUSTOM HOTKEYS (Enterprise, Unlimited, and Developer Editions)Perform common tasks with greater speedCustom Hotkeys allow agents to perform common actions or a series of actions with a singlekeystroke—such as Ctrl+C—to close a case. With Custom Hotkeys, agents can be moreproductive and reduce their call handle times.Note: Automatically visible to all administrators. No setup required.[Back to Index ]Winter ’13 Release Preview 11
  11. 11. CONSOLE NOTIFICATIONS (Enterprise, Unlimited, and Developer Editions)Work smarter with instant notifications on key activitiesIn Winter ’13, agents working a case can get real-time alerts of important action items or eventson that case, such as an update to case status or a customer initiating a live chat. Notificationshelp agents work faster and smarter by keeping them up to date right in the screen they’realready working on.Note: Not automatically visible. Feature is available, but requires some setup.[Back to Index ]SAVED USER SESSIONS (Enterprise, Unlimited, and Developer Editions)Boost productivity with saved console preferencesSaved User Sessions remembers your agents preferences—such as window sizes or selectedcase filters—when they close their browsers or log out of Salesforce. This allows agents tocontinue working right where they left off when they log back in.Note: Automatically visible to all administrators. No setup required.[Back to Index ]Winter ’13 Release Preview 12
  12. 12. Desk.coms all-in-one customer service application is built for small and growing support teams.Deliver exceptional support in a social, mobile world, and tame overflowing inboxes and win morecustomers for life with Desk.com.MULTICHANNEL CASE MANAGEMENTConnect with customers on any channelDesk.com helps your support team engage with customers wherever they are, creating a moreconsistent and efficient service experience. See all your customer interactions—over socialnetworks like Facebook and Twitter and traditional channels like phone, email, Web, and chat—all in one easy-to-use multichannel inbox.Note: Requires Desk.com license.[Back to Index ]SELF-SERVICEGive your customers 24/7 access to answersThe best kind of support is support thats not required at all. With Desk.com’s customizable self-service portal, you can created a branded, public-facing help center where your customers canfind accurate answers 24/7 and even log in to view the status of their cases, so satisfaction goesup and ticket volume goes down.Note: Requires Desk.com license.[Back to Index ]BUSINESS INSIGHTSMake better decisions with visibility into key metricsWith Desk.com Business Insights youll be able to track and measure data in real time based onyour support volume and agent performance. Understand where your cases came from, how theywere handled by your team, and areas where you can improve.Note: Requires Desk.com license.[Back to Index ]Winter ’13 Release Preview 13
  13. 13. DESK.COM FOR SALESFORCE (Professional, Enterprise, Unlimited, and DeveloperEditions)Give sales and support a complete view of the customerDesk.com provides two-way integration with Salesforce so that both your sales and supportteams can seamlessly share a comprehensive view of your customers and deliver the highestlevel of customer service. This brand-new integration is available for free (in mid-September) onthe AppExchange.Note: Requires Desk.com license.[Back to Index ]Winter ’13 Release Preview 14
  14. 14. Engage customers everywhere with the leading social marketing suite. Marketing Cloud helpsyou listen, gain insight, and market to customers in real time. Marketing Cloud – Buddy MediaSOCIAL CONTENTCreate compelling social presencesSocial Content makes it easy to share rich content anywhere on the Web using Buddy Media’s50+ social applications or “sapplets.” You can create consistent and engaging brand experiencesacross social platforms and mobile devices. Push Facebook tab content to your website inminutes and unite your social marketing efforts. And once youve published content on yourwebsite, updates can be pushed immediately or scheduled to launch through one unifiedplatform.Note: Requires Marketing Cloud license.[Back to Index ]SOCIAL ADVERTISINGAmplify your social contentBuddy Media helps you create, optimize, and measure Facebook advertising campaigns.Promote page content by leveraging Facebook data such as engagement and audienceinformation to optimize campaign content. Identify which ads and demographics deliver the bestperformance with proprietary conversion tracking. Leverage key data to make informed buyingdecisions. Define rules to make real-time optimization decisions across all of your ads andcampaigns, and manage your campaigns efficiently by using Buddy Media’s powerful frameworkto construct your own automation engine.Note: Requires Marketing Cloud license.[Back to Index ]MEASUREMENTTrack the ROI of social campaignsWith Buddy Media, you can track campaign results from various social channels in onedashboard and adapt your campaigns in real time based on what you learn. Identify the brandadvocates that generate the most traffic and revenue per share, and use that data to createhighly targeted social campaigns. Uncover which social networks drive the most traffic toeffectively allocate your marketing efforts. Drag-and-drop to create custom dashboards forgreater visibility and grant permissions to users and groups so they can see only what they need.Winter ’13 Release Preview 15
  15. 15. Note: Requires Marketing Cloud license.[Back to Index ] Marketing Cloud – Radian6INSIGHTS MANAGERGet easier access to all your InsightsWith Winter ’13, you can access all your Radian6 Insights packages at a glance right from theRadian6 analysis dashboard.Note: Requires Marketing Cloud license.[Back to Index ]CLARABRIDGE LINK INSIGHTSGet a clearer picture of sentiment in different languagesClarabridge Link Multi-Language Sentiment analyzes the positivity and negativity of social postsin 7 languages: English, Spanish, Portuguese, French, German, Russian, and Chinese. Thisanalysis is done “in-language,” so nothing is lost in translation. Conversations are scored in theiroriginal language, reducing the inaccuracies that occur when translating posts before scoring inEnglish.Note: Requires Marketing Cloud license.[Back to Index ]LYMBIX EMOTION ANALYSIS INSIGHTSMeasure nuanced emotional reaction to your brands and social campaignsEnrich your conversational analysis of social media conversations by investigating the emotionsbehind these discussions. Lymbix Emotion Analysis Insights puts you one click away from adeeper examination of posts that express feelings such as enjoyment, happiness, and gratitudeor others like sadness and grief.Note: Requires Marketing Cloud license.[Back to Index ]PEEKANALYTICS INSIGHTSLearn more about your audience with detailed demographicsPeekAnalytics helps you paint a more complete portrait of your customers by diving into self-reported demographics that include age, gender, career, location, interests, online behaviors,influence, and much more—giving you deeper insight into who’s discussing your organization andits services.Note: Requires Marketing Cloud license.[Back to Index ]Winter ’13 Release Preview 16
  16. 16. SOLARIAT INSIGHTSDiscover the intentions behind social conversationsThe Solariat Insights package helps you examine the intent behind online conversations,identifying those comments where the author is asking a question or stating a need, want, like, orproblem. You can easily monitor trends in intention topics for concerns or kudos—whether they’reabout your latest product offering or an in-store experience.Note: Requires Marketing Cloud license.[Back to Index ]RADIAN6 FOR IPADListen and engage in social conversations on the goSocial media conversations dont stop when you leave your desk. Engage on the go and keepyour finger on the pulse of your brand with the easy-to-use Radian6 iPad app. Monitor overallvolume, sentiment, share of conversation, and more. Stay plugged in, monitor trends, and actaccordingly—wherever you go.Note: Requires Marketing Cloud license.[Back to Index ]Winter ’13 Release Preview 17
  17. 17. Build and run innovative apps and websites on the leading cloud platform. The SalesforcePlatform is the foundation for amazing apps you never thought possible, so you can engagecustomers and employees in everything you do. Salesforce Platform – Force.com & Database.comCONNECTED APPLICATIONS – PILOT (Enterprise, Unlimited, and DeveloperEditions)Get fine-grained control for API-connected applicationsThe Connected Applications feature allows Web and mobile apps to connect to Salesforcethrough the open standard OAuth. In Winter ’13, administrators get a new level of enterprisecontrol and policy.Note: Contact salesforce.com to participate in the pilot program for this feature. Participation islimited.[Back to Index ]GEOLOCATION – BETA (Personal, Group, Professional, Enterprise, Unlimited,Developer, and Database.com Editions)Geospatial services for your businessGeolocation allows you to store location-based information, perform calculations on it, and makegeospatial data part of your online business processes.Note: Automatically visible to all users. No setup required.[Back to Index ]ORGANIZATION-WIDE PERMISSION SETS (Enterprise, Unlimited, and DeveloperEditions)Simplify your permissionsAdministrators can create and assign permission sets on an organization-wide basis—regardlessof the license assigned to an individual user’s profile—reducing the total number of permissionsets needed and making permissions easier to track and manage. Organization-Wide PermissionSets also make it easy for ISVs to adopt permission sets by packaging them independently oftheir subscribers’ licenses.Winter ’13 Release Preview 18
  18. 18. Note: Automatically visible to all administrators. No setup required.[Back to Index ] Salesforce Platform – ISVforcePUSH MAJOR UPGRADES (Developer Edition)Ensure ISVs’ customers have the latest and greatestIn Winter ’13, ISVs can push major release upgrades to their subscribers and distribute newcapabilities more quickly, keeping the installed base current with compliance and securityrequirements.Note: Contact salesforce.com to enable this feature.[Back to Index ]SALESFORCE ORG MANAGER – PILOT (Professional, Enterprise, Unlimited, andDeveloper Editions)View all your Salesforce orgs—in one placeIts easier than ever for ISVs to discover, tag, and manage all their Salesforce orgs with a newfeature in pilot with the Winter ’13 release. With the new Salesforce Org Manager, you canmanage all of your orgs—including those for staging, testing, patch, production, and licensemanagement—all in one place.Note: Contact salesforce.com to enable this feature.[Back to Index ] Salesforce Platform – Visual Workflow & VisualforceVISUAL WORKFLOW WINTER ’13 (Enterprise, Unlimited, and Developer Editions)Experience more powerful workflow managementVisual Workflow Winter ’13 makes it easy for Salesforce administrators to visually manage largeand more sophisticated flows with new features in the Cloud Flow Designer such as Search andZoom.Note: Automatically visible to all administrators. No setup required.[Back to Index ]VISUALFORCE CHARTING (Group, Professional, Enterprise, Unlimited, andDeveloper Editions)Visualize all your dataVisualforce Charting provides powerful visual analytic capabilities to chart all your Salesforce andnon-Salesforce data. Instead of requiring advanced JavaScript, this functionality now comes out-of-the-box with Visualforce components.Winter ’13 Release Preview 19
  19. 19. Note: Automatically visible to all administrators. No setup required.[Back to Index ] Salesforce Platform – Site.comPAGE BREADCRUMBS (Developer Edition; available in Enterprise and UnlimitedEditions for an additional fee)Point your visitors in the right directionWith fully customizable breadcrumbs, your Site.com pages can help visitors navigate yourwebsite by providing simple visual cues. Page breadcrumbs show visitors the site map-basedpath from the current page back to the home page.Note: Automatically visible to all users. No setup required.[Back to Index ]SITE MAP LINKS (Developer Edition; available in Enterprise and Unlimited Editionsfor an additional fee)Give users the freedom to go anywhereWith Winter ’13, you can add internal or external URL elements to your site map, allowing yourvisitors to go anywhere directly—on your site or elsewhere on the Web.Note: Automatically visible to all users. No setup required.[Back to Index ]Winter ’13 Release Preview 20
  20. 20. Join the conversation with the trusted enterprise social network. Salesforce Chatter makesbusiness processes social, so you can collaborate in real time—in context—from anywhere.SALESFORCE CHATTER COMMUNITIES – PILOT (Enterprise, Unlimited, andDeveloper Editions)Extend collaboration to customers, partners, and employeesChatter already transformed the way companies work internally. With the power of newSalesforce Chatter Communities, you can extend the power of collaboration outside yourcompany and connect your employees, customers, and partners together in multiple private,branded communities. Chatter Communities transform sales relationships with partners, servicerelationships with customers, and even working relationships among your employees.Note: This feature is in pilot with the Winter ’13 release. Contact your salesforce.comrepresentative for details. Participation is limited.[Back to Index ]CHATTER REPORTING (Contact Manager, Group, Professional, Enterprise,Unlimited, and Developer Editions)Easily identify the most popular influencers and topicsWinter ’13 helps you mine the social intelligence Chatter conversations generate in yourorganization. New report types show the most relevant #hashtags your company is using and themost powerful influencers.Note: Automatically visible to all users. No setup required.[Back to Index ]CHATTER MESSENGER FOR DESKTOP (Contact Manager, Group, Professional,Enterprise, Unlimited, and Developer Editions)Chat with colleagues right from your desktopChatter Desktop helps you stay productive even when your Web browser is closed. With Winter‘13, Chatter Desktop includes Messenger—real-time private and group chats for your company.With Chatter Desktop’s notification feature, you dont have to worry about missing an importantmessage.Winter ’13 Release Preview 21
  21. 21. Note: Not automatically visible. Feature is available but requires some setup.[Back to Index ]WORK.COM RECOGNITION IN SALESFORCE – PILOT (Professional,Enterprise, Unlimited, and Developer Editions)Inspire great work with real-time recognition, right in SalesforcePeer recognition is a powerful motivator. With Work.com (formerly Rypple) Recognition inSalesforce, its easy to recognize employees when they do great work and to amplify the best ofyour culture. You can thank your colleagues in posts directly on profiles, groups, opportunities,cases, or accounts. Recognition posts and badges automatically appear in Chatter feeds andhelp build the social reputation of your teams.Note: Not automatically visible—this feature is in pilot. Contact your salesforce.comrepresentative for details. Participation is limited. Requires separate Salesforce Work.comlicense.[Back to Index ] Chatter – FeedsPOST VISIBILITY (Contact Manager, Group, Professional, Enterprise, Unlimited, andDeveloper Editions)Post with confidenceWith Winter ’13, you can see with a click which people or groups will see the post you’recomposing, right from your status bar. No more fear of posting to the wrong people or groups.And you’ll save time with the new ability to post to a group directly from your status bar.Note: Automatically visible to all users. No setup required.[Back to Index ]PREVIEW LINKS (Contact Manager, Group, Professional, Enterprise, Unlimited, andDeveloper Editions)Get a preview of more links in the feedYour Chatter feed becomes even more informative with preview visibility into link destinations.With Preview Links, Chatter users see rich-media previews of posted links pointing to pages onseveral popular domains, including YouTube and the New York Times.Note: Automatically visible to all users. No setup required.[Back to Index ]POLLS (Contact Manager, Group, Professional, Enterprise, Unlimited, and DeveloperEditions)Gather opinions or data right in your feedPoll your colleagues instantly right from your feed to get immediate feedback. Polls are a greatway to let your colleagues weigh in on questions or options.Winter ’13 Release Preview 22
  22. 22. Note: Automatically visible to all users. No setup required.[Back to Index ]Winter ’13 Release Preview 23
  23. 23. Work better, together, with the social HR performance management application. Work.com(formerly Rypple) builds a results-driven culture with social goals, real-time feedback, openrecognition, and easy coaching.WORK.COM RECOGNITION IN SALESFORCE – PILOTInspire great work with real-time recognition, right in SalesforcePeer recognition is a powerful motivator. With Work.com Recognition in Salesforce, its easy torecognize employees when they do great work and to amplify the best of your culture. You canthank your colleagues in posts directly on profiles, groups, opportunities, cases, or accounts.Recognition posts and badges automatically appear in Chatter feeds and help build the socialreputation of your teams.Note: Not automatically visible—this feature is in pilot. Contact your salesforce.comrepresentative for details. Participation is limited. Requires separate Salesforce Work.comlicense.[Back to Index ]WORK.COM PROFILE IN SALESFORCE – PILOTStay aligned with shared goals, right in SalesforceWhen teams are aligned, they accomplish more, and nothing is more important to alignment thanvisibility. With the Work.com Profile in Salesforce, you can see your teams goals, activity, andfeedback—all in one place.Note: Not automatically visible—this feature is in pilot. Contact your salesforce.comrepresentative for details. Participation is limited. Requires separate Salesforce Work.comlicense.[Back to Index ]Winter ’13 Release Preview 24

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