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The Future of Customer Service

by on Nov 01, 2012

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Leading industry analyst Kate Leggett of Forrester Research discusses current and future trends in service, and the implications to service organizations. Using primary research from hundreds of ...

Leading industry analyst Kate Leggett of Forrester Research discusses current and future trends in service, and the implications to service organizations. Using primary research from hundreds of enterprise customers, Kate will reveal how service and support priorities are changing in our new social world and what leading organizations are doing to adapt.

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The Future of Customer Service The Future of Customer Service Presentation Transcript