Sell more, grow faster, close anywhere.


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Maximise performance from your sales teams, with the #1 sales application.

We recently ran a webinar with The Chapar, talking through how Sales Cloud has helped The Chapar to achieve increases in sales and improve their customer service levels.

You can view the slide deck from the webinar here. To listen to a recording of the webinar, please go to:

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Sell more, grow faster, close anywhere.

  1. 1. Sell more, grow faster, close anywhere Maximise performance from your sales teams with the #1 Sales application Wednesday 28th May 2014
  2. 2. Agenda & Speakers • Introduction to Sales Cloud: Common challenges faced by sales teams and how our customers beat these challenges - Niall Carey Manager , Small & Medium Business Sales, • How we use Salesforce in The Chapar - Daniel Pettrouss-Terzaghian Operations & Supply Chain Manager, The Chapar • Sales Cloud Demo - John McNamara Lead Sales Engineer, Questions: • Questions box in on the right of the screen or on Twitter #salescloud
  3. 3. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2013. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available., inc. assumes no obligation and does not intend to update these forward-looking statements.
  4. 4. Hard to sell from anywhere if sales process is broken Limited Insights No lead routing Disconnected from marketing Poor data quality Disconnected: no mobile access Hard to find information & experts Time wasted on emails & approvals Inconsistent selling process Limited coaching and feedback Limited automation Lack of reporting flexibility No real-time visibility Disconnected systems Not Enough Pipeline Not Enough Time Selling Underperforming Reps Missed Target
  5. 5. Today’s systems are holding you back Manual Processes Disconnected Systems Spreadsheets Connected Employees Connected Apps Connected Partners Connected Devices Connected Customers
  6. 6. The Customer Platform to sell from anywhere Grow your pipeline Increase sales productivity Maximize sales performance Gain complete insight
  7. 7. Sell from anywhere with the Sales Cloud Cloud . Mobile . Social Complete Insight +45% Improved forecast accuracy Increase Sales Productivity +36% Higher productivity Grow Pipeline +38% Improved lead conversion Improve Rep Performance +26% Higher winrate Source:Salesforce.comCustomerRelationshipSurveyconductedMarch2013,byanindependentthird-party,ConfirmitInc.,on5,200+customersrandomlyselected. Responsesizesperquestionvary. +28% Sales
  8. 8. Integrate with back-office apps Extend your sales process to meet your needs Automate sales processes and workflows Ensure Flexibility for Your Growing Business ER P Any Syste m 1.2 billion+ Transactions per day Innovate with Enterprise Security, Reliability, and Scale
  9. 9. Become a Customer Company The Salesforce1 Customer Platform Your Customers Cloud . Social . Mobile . Connected Sales Cloud Service Cloud ExactTarget Marketing Cloud AppExchan ge Salesforce1 PlatformAPIs Salesforce1 MobileApp Salesforce1 Platform Services Heroku1 ExactTarget Fuel
  10. 10. Daniel Pettrouss-Terzaghian Operations & Supply Chain Manager The Chapar
  11. 11. Press Coverage
  12. 12. The Chapar • Disruptive & innovative new personal styling experience for men • Eliminates the problems of brick & mortar and e- commerce shopping by being: • Personalised • Convenient & Hassle-free • A premium proposition at no extra cost
  13. 13. The Problem • Spreadsheets & paper insufficient for our needs: • Limited data-crunching capability • Difficult to communicate results • Difficult to monitor and maintain control • The teams became separated in their daily activities: • Stylists • Marketing • Operations
  14. 14. Salesforce • Central system with all customer details and interactions: • More personalised service • Increased stylist efficiency • Enables further points of contact • Brings the whole office together • Control measures easier to implement, progress easier to track and data more relevant to our needs • Salesforce1 mobile platform: • Able to respond quickly to customer needs • Customers have requested trunks 1 day before a wedding!
  15. 15. Implementation • All interactions with customers recorded in Salesforce • Workflows: • Track the stages of the styling process • Send marketing material to the relevant customers • Reports & Dashboards: • Manage, Track & Adapt • Customisation: • Visual flows, Visualforce • AppExchange for file storage, automation and more
  16. 16. Future Plans • A more efficient business with an even better service • Further integration of all operational systems • Fully-fledged customer-facing mobile app
  17. 17. Press Coverage
  18. 18. John McNamara Lead Sales Engineer
  19. 19. Want to find out more? • If you are already a Salesforce customer, then please speak to your AE for follow up • Or visit our Salesforce1 Sales Cloud page: • Read the full story of The Chapar: • Webinar recording and slides to follow • Access previous webinars and register for upcoming webinars at
  20. 20. Thank you!