Sell from Anywhere with the Salesforce1 Customer Platform

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Sales Cloud Presentation by Julian Martingano @Salesforce Essentials Johannesburg 2014

Sales Cloud Presentation by Julian Martingano @Salesforce Essentials Johannesburg 2014

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  • 1. Sell from Anywhere with the Salesforce1 Customer Platform Julian Martingano Enterprise Sales jmartingano@salesforce.com
  • 2. Safe Harbor Safe harbor statement under the Private Securities Litigation ReformAct of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make.All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments andcustomer contracts or use of our services. The risks and uncertainties referred to above include– but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating resultsand rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial resultsof salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features thatare currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 3. Sales Cloud: Undisputed Leader for 7 Years ThisgraphicwaspublishedbyGartner,Inc.aspartofalargerresearchdocumentandshouldbeevaluatedinthecontextoftheentiredocument. Gartnerdoesnotendorseanyvendor,productorservicedepictedinitsresearchpublications,anddoesnotadvisetechnology userstoselectonlythosevendorswiththehighestratings.GartnerresearchpublicationsconsistoftheopinionsofGartner'sresearchorganizationandshouldnotbeconstruedasstatementsoffact.Gartnerdisclaimsallwarranties,expressedorimplied,withrespecttothis research,includinganywarrantiesofmerchantabilityorfitnessforaparticularpurpose. Magic Quadrant for Sales ForceAutomation July, 2013 Analyst(s): Rob DeSisto, PatrickStakenas
  • 4. How Do You Sell from Anywhere?
  • 5. Sell from Anywhere with the Sales Cloud Cloud . Mobile . Social Complete Insight +45% Improved forecast accuracy Increase Sales Productivity +36% Higher productivity Grow Pipeline +38% Improved lead conversion Improve Rep Performance +26% Higher win rate Source:Salesforce.comCustomerRelationshipSurveyconductedMarch2013,byanindependentthird-party,ConfirmitInc.,on5,200+customersrandomlyselected. Responsesizesperquestionvary. +28% Sales
  • 6. Grow Pipeline
  • 7. Convert Prospects to Customers Faster Score and route leads Align an maximize lead generation Track the entire pipeline from lead to close +38% Improved lead conversion rate Optimize Selling from Lead to Close
  • 8. Track Every Customer Interaction Real-time customer updates Insights from every touch-point Collaboration in context Sell More Effectively with Social Intelligence
  • 9. Increase Sales Productivity
  • 10. Connect Reps to Experts, Insights, and Customers with Chatter Instant communication with experts Collaboration on proposals, dashboards, and more Private deal rooms with customers and partners +36% Sales productivity Improve Sales Productivity and Effectiveness
  • 11. Sell from Anywhere on Any Device Salesforce1 Mobile App All Your CRM All Your Customizations TodayApp All Your CustomApps Notifications Platform Publisher Connect and collaborate anywhere Access CRM, custom apps &AppExchange Apps Manage your day with Today +34% Improved sales productivity with mobile Stay Productive on the Go
  • 12. Improve Rep Performance
  • 13. Automate Sales Processes Help Your Reps Take the Right Actions at the Right Time Business process design with drag and drop simplicity Real-time approvals from Chatter feeds Automate price approvals, expenses, and more
  • 14. Complete Insight
  • 15. Drive Sales Performance with Real-Time Dashboards Get a Complete Picture of Your Business at a Glance User-built Dashboards Drill-down into data Access insights anywhere
  • 16. Liesl Swanepoel Sales Force Excellence & Business Intelligence Manager
  • 17. Demonstration