Salesforce.com Customer Company Roadshow - Service Cloud

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Deliver Customer Service for the Connected World Customers will continue to do business with you based on the experience they receive. Join us to see how the successful organisations are increasing …

Deliver Customer Service for the Connected World Customers will continue to do business with you based on the experience they receive. Join us to see how the successful organisations are increasing customer satisfaction and loyalty with the world's number one customer service application.

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  • 1. Connect with your customers in a whole new way
  • 2. A Whole New Way to Engage Customers 4.5B 5B Smartphones by 2017 Aggregated users Mobile 50B Connected products Social 58% Cloud Faster deployment Connected
  • 3. Your Customers ExpectYou to be Everywhere
  • 4. Customer Service is Struggling Your customers are social, mobile and connected… …but legacy systems aren’t.
  • 5. Service platform for the Internet of Customers.
  • 6. World’s #1 Customer Service App +35% +34% +40% Agent Decrease in Productivity Support Costs +41% First Call Resolution Customer Retention +37% Increased customer satisfaction
  • 7. Deliver Amazing Service Everywhere Serve customers anytime, anywhere Embed service into every app Solve cases faster with collaboration 2,000+ AppExchange apps Multichannel Service Mobile Platform Agent Desktop Social Customer Knowledge Engagement Communities Base SLA Tracking Company Collaboration Analytics
  • 8. Harness Customer Expertise in Social Communities Build loyalty while letting customers help each other Crowdsource expertise from the community Escalate unanswered posts Create branded Q&A and ideas +31% Increase in call deflection Self-Service Mobile Service Customer Knowledge Collaboration Base Cases Files Ideas
  • 9. Help Your Customers with Desk.com Simple ∙ Social ∙ Mobile Simple Setup Case Management Social Support SelfService Mobile Access Business Insights
  • 10. Thank You Copyright 2013 Duarte Inc. Confidential. 10