W E L C O M E T O T H E
INTERNET OF CUSTOMERS
Vivek Kundra
Executive Vice President, Industries
vkundra@salesforce.com
@vi...
THANK YOU
1%
Time
Equity
Product
588,000+
Hours
Service
$55M+
Grants
20,500+
Nonprofit
Organizations
1/1/1 Model
Adopted by
Third Wave of Computing:
“Internet of Things”
LAN/WAN
Client
Server
Millions
SNA
Mainframe
Terminal
Thousands
LTE
Cloud
So...
thingBehind every is a customer
device is a customer
thing
Behind every
appBehind every is a customer
device
thing
tweetBehind every is a customer
app
device
thing
thing
tweet
app
device
thing
Behind every is a customer
W E L C O M E T O T H E
INTERNET OF CUSTOMERS
Connect with your customers in a whole new way
1Tconnected
sensors
58%faster
deployment
Cloud
4.5Baggregated
users
Social 5B
smartphones
by 2017
Mobile
50Bconnected
prod...
In the Internet of Customers, Companies Create 1:1 Experiences
Connected
Customers
Connected
Employees
Web Store Community...
Become a Customer Company
Connected
Customers
cloud
mobile
social
Connected
PartnersConnected
Employees
Connected
Devices
...
of companies feel
unprepared for the
social & mobile world
2/3
Companies Unprepared for the Future
Connected
Customers
IBM...
Are You Ready to Make the Change?
Connected
Employees
Connected
Customers
Market 1:1 in the
Digital World
Connected
Market...
How do you become a customer company?
New Customer Platform
A customer platform for the Internet of Customers
Mariam Naficy
Minted
Peter Gassner
Veeva
Geetha Vallabhaneni
Luminix
Neil Kamireddy
Trunk Club
Every
Customer
EmployeesPar...
Data APIs
10X More API
Functionality
Developers: Build Next Generation Apps
New Platform Services for Developers
230+ Call...
Partners: Publish Next Generation Apps
Docusign Box
Concur
Dropbox
FinancialForceLinkedIn
TAS Group ServiceMax FileBoard
H...
Employees: Run Your Business From Your Phone
New Salesforce1 Mobile App Now Available
AppExchange Apps
CRM
Custom Apps
All...
Admins: Manage Salesforce From Anywhere
Two-Factor
Authentication App
Admin App
& API for User
Management
Complete
Customi...
Customers: Connect With Customers in a Whole New Way
Communities
Connect customers,
partners & products
Heroku1 ExactTarge...
Your Customers
Cloud . Social . Mobile . Connected
Salesforce1 Platform APIs
Salesforce1 Mobile App
Salesforce1 Platform S...
AppExchange
2,000 Apps
2 Million Installs
Sales Cloud
Service Cloud
Platform
Helping Our Customers Succeed Across All Metrics
Source: Salesforce.com Customer Relationship Survey conducted March 2013,...
Salesforce1: The Customer Platform
Connect With Your Customers in a Whole New Way
Serve customers anytime, anywhere
Sell a...
Marketers are leading
the Internet of Customers.
Internet of Customers is Changing Marketing Forever
Fragmented 1:Many Untargeted Seamless 1:1 Experiences
Email Mobile Social Web Data &
Analytics
Marketing
Automation
Fuel
Platform
The Customer Platform for 1:1 Marketing
Marketing Automation at Unrivaled Scale
Transactions
per day
1B+
The Customer Platform for 1:1 Marketing
Build a single view of your customers
Manage the customer journey
Deliver personal...
W E L C O M E T O T H E
INTERNET OF CUSTOMERS
Connect with your customers in a whole new way
World Tour
Amsterdam
Atlanta
Boston
Chicago
Dallas
London
Los Angeles
Melbourne
Minneapolis
Munich
New York
Paris
Philadel...
Thank You
Salesforce1 World Tour - Melbourne 26th March 2014 Keynote
Salesforce1 World Tour - Melbourne 26th March 2014 Keynote
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Salesforce1 World Tour - Melbourne 26th March 2014 Keynote

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Presentation from the Australian stop of the Salesforce1 World Tour in Melbourne on the 26th of March 2014.

Published in: Technology

Salesforce1 World Tour - Melbourne 26th March 2014 Keynote

  1. 1. W E L C O M E T O T H E INTERNET OF CUSTOMERS Vivek Kundra Executive Vice President, Industries vkundra@salesforce.com @vivekkundra Connect with your customers in a whole new way
  2. 2. THANK YOU
  3. 3. 1% Time Equity Product 588,000+ Hours Service $55M+ Grants 20,500+ Nonprofit Organizations 1/1/1 Model Adopted by
  4. 4. Third Wave of Computing: “Internet of Things” LAN/WAN Client Server Millions SNA Mainframe Terminal Thousands LTE Cloud Social . Mobile . Cloud . Connected 50 Billion Connected “Things”
  5. 5. thingBehind every is a customer
  6. 6. device is a customer thing Behind every
  7. 7. appBehind every is a customer device thing
  8. 8. tweetBehind every is a customer app device thing
  9. 9. thing tweet app device thing Behind every is a customer
  10. 10. W E L C O M E T O T H E INTERNET OF CUSTOMERS Connect with your customers in a whole new way
  11. 11. 1Tconnected sensors 58%faster deployment Cloud 4.5Baggregated users Social 5B smartphones by 2017 Mobile 50Bconnected products Connected A Whole New Way to Engage Customers
  12. 12. In the Internet of Customers, Companies Create 1:1 Experiences Connected Customers Connected Employees Web Store Community Connected Partners EmailSocialMobileProduct Connected Experiences Stadium
  13. 13. Become a Customer Company Connected Customers cloud mobile social Connected PartnersConnected Employees Connected Devices Connected Products Connect to the Internet of Customers
  14. 14. of companies feel unprepared for the social & mobile world 2/3 Companies Unprepared for the Future Connected Customers IBM Study of 1,700 CMOs “From Stretched to Strengthened”
  15. 15. Are You Ready to Make the Change? Connected Employees Connected Customers Market 1:1 in the Digital World Connected Marketing Serve Customers Everywhere Connected Service Sell 1:1 from Anywhere Connected Sales Connected Products Connect Customers Everywhere
  16. 16. How do you become a customer company?
  17. 17. New Customer Platform A customer platform for the Internet of Customers
  18. 18. Mariam Naficy Minted Peter Gassner Veeva Geetha Vallabhaneni Luminix Neil Kamireddy Trunk Club Every Customer EmployeesPartnersDevelopers Admins Your Customers A New Customer Platform for Everyone
  19. 19. Data APIs 10X More API Functionality Developers: Build Next Generation Apps New Platform Services for Developers 230+ Calls & Methods Metadata & UI APIs Build Any User Interface Visualforce1
  20. 20. Partners: Publish Next Generation Apps Docusign Box Concur Dropbox FinancialForceLinkedIn TAS Group ServiceMax FileBoard HP ScanBizCard Evernote Apttus Kenandy eVariant BMC Workday Xactly Elton InsideSales Introhive DataHug Bizable MapAnything
  21. 21. Employees: Run Your Business From Your Phone New Salesforce1 Mobile App Now Available AppExchange Apps CRM Custom Apps All your past investments... Feed First UI Notifications Platform Publisher Actions ...now in the future Salesforce1 Download Salesforce1 Mobile App today.
  22. 22. Admins: Manage Salesforce From Anywhere Two-Factor Authentication App Admin App & API for User Management Complete Customization SalesforceA Salesforce#
  23. 23. Customers: Connect With Customers in a Whole New Way Communities Connect customers, partners & products Heroku1 ExactTarget Fuel Build customer apps Engage 1:1 with customers
  24. 24. Your Customers Cloud . Social . Mobile . Connected Salesforce1 Platform APIs Salesforce1 Mobile App Salesforce1 Platform Services Force.com Heroku1 ExactTarget Fuel A New Customer Platform for the Future Sales Cloud Service Cloud ExactTarget Marketing Cloud AppExchange Customer Apps
  25. 25. AppExchange 2,000 Apps 2 Million Installs
  26. 26. Sales Cloud Service Cloud Platform
  27. 27. Helping Our Customers Succeed Across All Metrics Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary. 28%+ Increase in Sales 37%+ Customer Satisfaction 58%+ Faster Deployment
  28. 28. Salesforce1: The Customer Platform Connect With Your Customers in a Whole New Way Serve customers anytime, anywhere Sell as a team, from anywhere Build custom mobile apps 2,000+ AppExchange apps
  29. 29. Marketers are leading the Internet of Customers.
  30. 30. Internet of Customers is Changing Marketing Forever Fragmented 1:Many Untargeted Seamless 1:1 Experiences
  31. 31. Email Mobile Social Web Data & Analytics Marketing Automation Fuel Platform The Customer Platform for 1:1 Marketing
  32. 32. Marketing Automation at Unrivaled Scale Transactions per day 1B+
  33. 33. The Customer Platform for 1:1 Marketing Build a single view of your customers Manage the customer journey Deliver personalized content on every channel
  34. 34. W E L C O M E T O T H E INTERNET OF CUSTOMERS Connect with your customers in a whole new way
  35. 35. World Tour Amsterdam Atlanta Boston Chicago Dallas London Los Angeles Melbourne Minneapolis Munich New York Paris Philadelphia Sao Paulo Seattle Tokyo Toronto Washington DC
  36. 36. Thank You
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