Salesforce1 World Tour London: Extend salesforce with the AppExchange

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With over 2,200 apps on the AppExchange you can run your entire business on Salesforce. In this session, we'll cover some of the best ways to extend Sales and Service Cloud and well as how AppExchange …

With over 2,200 apps on the AppExchange you can run your entire business on Salesforce. In this session, we'll cover some of the best ways to extend Sales and Service Cloud and well as how AppExchange can power solutions for every department with free and paid apps from our partners.

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  • 1. Extend Salesforce with the AppExchange Jim Sinai Sr Director, Product Marketing, AppExchange & Platfrorm @jimsinai
  • 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 3. Using the template Salesforce 2014
  • 4. BEFORE WE START Please go to this link on your mobile device… http://bit.ly/s1london
  • 5. Connected Customers Connected Partners Connected Products Connected Devices Connected Employees Connect to Your Internet of Customers with the AppExchange Connect in a Whole New Way With Apps from the
  • 6. AppExchange Apps, Now Inside the Salesforce1 Mobile App
  • 7. Salesforce Partners Are Transforming Every Department Sales Customer Service Marketing IT & Admin Human Resources Finance ERP Collaboration Analytics Apttus CPQ on iPad Conga Composer Generate documents Calendar Anything Custom calendars Box Content Collaboration SpringCM Content Cloud Services Bizible Marketing Analytics Get Feedback Online Surveys ServiceMax Complete Field Service TOA Field Appointments Skuid Custom Page Tools Experian Data Quality Grader FinancialForce.com ERP Jobscience Complete Staffing Fairsail Hire, Develop, Retain Talent Rover Staffing & Recruiting Kenandy Cloud ERP Rootstock Mfg, Dist, Supply Chain Gooddata Analytics on iPad
  • 8. Salesforce Partners Are Transforming Every Industry Kenandy ERP Life Sciences Veeva Industry CRM 4.24B market cap Newmarket Hotel Management Hospitality Manufacturing nCino Banking & Finance CRM Banking
  • 9. Extend Salesforce with the #1 Enterprise App Marketplace 2,200+ Apps 2M+ Installs Easy try and buy experience
  • 10. Drive Sales Effectiveness with 900+ Apps Productivity Sales Intelligence Sales Methodologies Document Management
  • 11. Wow Your Customers with Amazing Service Field Service Agent Productivity Surveys Telephony
  • 12. Supercharge Campaigns, Events, and More Campaign Management Events Field Marketing SEO/SEM
  • 13. Expert Admins Use Apps to Make Work Easier Data Cleansing Admin Tools Equipment Tracking Developer Tools
  • 14. Collaborate for Productivity Behind the Scenes Finance Human Resource Project Management ERP
  • 15. Industry-Specific Apps Designed and Built for You Healthcare Real Estate Nonprofits Financial Services
  • 16. Tons of Popular Free Apps To Try Too! Document Management Dashboards & Reports Surveys Productivity
  • 17. James Greenwood CRM & Product Manager
  • 18. Natterbox Integrates Voice into Salesforce Telephony CTI App Provides one dialing console for reps Unifies user experience Tracks and records activities Reports across rep, team, and region
  • 19. Sign Anytime, Anywhere with Adobe EchoSign Document Management App Streamline Document Management – sign, send, get online signatures, track and file documents from Salesforce Automate and customize document management Easy to administer and use
  • 20. Matthew Wade Global Sales & Alliance Operations Manager
  • 21. Drive Employee Engagement with SuMo Sales Productivity App Increase sales, service, and marketing productivity with game mechanics Motivate users or employees through team competitions, points, badges, rewards, and Leader boards Optimize CRM processes and improve Data quality
  • 22. Unlock B2B Relationships with DataHug Sales Intelligence App Leverage colleague connections Obtain visibility into sales and marketing interactions with customers and prospects Engage more effectively by capturing contacts and logging activities automatically Validate and measure relationship networks
  • 23. Create Org Charts Fast with OrgChartPlus Sales Intelligence App Create organization structures and deal decision trees while utilizing existing Salesforce contacts Map informal relationships quickly Build your contact strategy to drive account development plans and sales opportunities
  • 24. Manage Territory and Quota Assignments with Anaplan Territory Management App Optimize and execute plans based on real-time field Data from Salesforce Manage quota assignments, complex territory and go-to-market models in a single location Eliminate disruptions with complete visibility into targets, ramp schedules and history Collaborate and engage with the field Reduce rep attrition with transparent patch analytics
  • 25. Peter Thompson IT Director
  • 26. Enhance Customer Service with NewVoiceMedia Telephony App New ContactWorld for Salesforce’s powerful CTI Provide excellent customer service while on the go Make and record calls via ContactWorld platform Increase agent productivity and revenue growth
  • 27. Simon Wilson Salesforce Admin
  • 28. Automate Lead & Case Assignments with Distribution Engine Sales Productivity App Distribute lead and case assignments automatically among teams using round robin or weighted assignments Ensure fair distribution within each team Route leads to regional teams Assign cases to agents based on their skill set
  • 29. Q&A
  • 30. Go to the AppExchange, Try an App Today Try one of these free apps: or one you learned about today!
  • 31. GIVE US YOUR FEEDBACK and we’ll buy you a cup of coffee Complete session surveys at the registration kiosks and receive a $5 Starbucks gift card.
  • 32. Collaborate and Take Content Mobile with SpringCM Add, organize and share documents right from your Salesforce objects Upload multiple documents at once Drag and drop documents from your desktop into salesforce Email and fax documents directly into folders.
  • 33. Sell Faster with LinkedIn Sales Navigator Help sales people find the find contacts Leverage employee networks for warm intros Contact people directly Get insights into roles and connections
  • 34. Spend Smarter with ExpenseWatch.com Easily optimize expense spending Integrate with Salesforce for visibility into revenue and expenses Associate expenses to an Account, Opportunity or Campaign
  • 35. Do more with Salesforce Labs Salesforce.com developers and professional services share apps with you Labs apps range from simple utilities to entire vertical solutions Free to use Community products – not official Salesforce.com apps
  • 36. Manage mass edits with GridBuddy Mass-manage related data on one page Simple, spreadsheet-like UI Easy setup and configuration Inline edit, inline create, mass update, mass delete & act on multiple related records
  • 37. Conga Composer Makes Documents a Breeze Easily create and deliver customized documents, presentations. Generate quotes, proposals, account plans, invoices, contracts, letters & more. Leverage any data from any Salesforce object. Automatically deliver via email; store as Salesforce attachments, Chatter posts or Content records; immediate download or for signature with leading eSignature providers
  • 38. Motivate Sales with Hoopla Game Mechanics Provides a fun approach to motivating and driving results. Customizable to fit every sales culture Sales reps compete to stay at the top of sales contests. Hoopla has improves data quality and adoption of Salesforce.
  • 39. Demand Tools Makes Admins Lives Easier Control, standardize, verify, de-duplicate, import & manipulate Salesforce data. Mass load, manipulate, and verify data from any AppExchange app. De-dupe and data cleanse. Compare external data to Salesforce data.
  • 40. DocuSign Helps Close Deals Faster Complete and sign documents error free in minutes. Reduce employee time spent handling and tracking documents. Eliminate costs of paper, ink, printing, faxing and mail. Delight your customers with the convenience of signing anywhere, anytime, on any device, or in-person.
  • 41. CRMFusion Helps Manage Data Stop users from being able to create Lead, Account or Contact Duplicates Update and manage people in Salesforce Real-time duplicate prevention Works with all Salesforce objects and custom objects
  • 42. Sales Genius Powers Email Marketing More reach for your marketing team Better opportunities with automated responses Build automated campaigns with drag & drop tools Identify the right time to engage leads
  • 43. Make Better Decisions with InsightSquared Unlock insights with fast, accurate reporting system for Salesforce Robust out-of-the-box functionality and integration with back office systems Drives engagement on Salesforce with clear and concise business data
  • 44. LevelEleven Energizes our Sales Team Real time leaderboards in Salesforce, on TV's and mobile devices Can be managed by the sales managers Tap into it with competitive nature of sales people with gamification
  • 45. Sell Faster with LinkedIn Sales Navigator Help sales people find the find contacts Leverage employee networks for warm intros Contact people directly Get insights into roles and connections
  • 46. Conga Composer Makes Documents a Breeze Easily create and deliver customized documents, presentations. Generate quotes, proposals, account plans, invoices, contracts, letters & more. Leverage any data from any Salesforce object. Automatically deliver via email; store as Salesforce attachments, Chatter posts or Content records; immediate download or for signature with leading eSignature providers