• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Salesforce - Welcome To The Real Time Cloud
 

Salesforce - Welcome To The Real Time Cloud

on

  • 5,471 views

 

Statistics

Views

Total Views
5,471
Views on SlideShare
5,447
Embed Views
24

Actions

Likes
12
Downloads
0
Comments
0

2 Embeds 24

http://www.slideshare.net 21
http://localhost 3

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • business in the cloud
  • -
  • 360 degree view- one central place to manage all your customer information and interactions Bring in the best of other web services like Google Maps, newsfeeds, and Twitter to get a better picture of what’s happening at your accountsWith Sales and Service on the same platform, you have visibility into any outstanding service issues – great to know before asking for more business- Plan account strategies with your extended sales team for long term customer success
  • Maximize forecast accuracy with custom forecasting Forecast and pipeline information is always up-to-date and available in real-time Full visibility into everything your sales reps and teams are working on Updates made across the country or across the world are captured in real-time in your reports and dashboards (example) User generated reports and dashboards in just a few clicks – no IT required
  • The Sales Cloud works with the other applications your reps already use most—including Microsoft Outlook, Lotus Notes or Google Apps. With integration with popular Microsoft apps, such as Microsoft Work or Excel, reps can build account plans, proposals, quotes, contracts, and more. Reps can work better together using integrated Google Apps – Google’s cloud-based productivity apps. Collaborate in real-time on documents, spreadsheets, calendars, and sites. When all the desktop apps work together, reps can spend more time selling.
  • - Force.com also has sandboxes for development, testing and training.- Each user can have their own copy of the data and configuration of your production environment.- This allows you to build and test applications without touching the production system, which most governance policies require.

Salesforce - Welcome To The Real Time Cloud Salesforce - Welcome To The Real Time Cloud Presentation Transcript

  • Welcome to the Real-Time Cloud Marc Benioff Chairman and CEO salesforce.com
  • Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • Our Mission: Cloud Computing Driver, Catalyst & Evangelist 1960’s 1980’s Today Mainframe Client/server Enterprise Cloud Computing Forecast for software: cloudy.
  • Applications Moving to the Cloud 1960’s 1980’s Today Mainframe Client/server Cloud Computing Applications
  • Platforms Moving to the Cloud 1960’s 1980’s Today Mainframe Client/server Cloud Computing Platforms
  • The Cloud Computing Model Multi-tenant Automatic Upgrades Pay-as-you-go Elastic No Capital Expense Modest Operating Expense Scales With Your Business Great for times Yefim Natis, VP, Distinguished Analyst like these.
  • The Cloud Delivers Fast Time to Value Software Cloud Computing Automated Upgrades Large Operating Expenses Cloud Computing Value Value Value Time No Capital Expenses Upgrade Expense Large Capital Expense & High Risk 53% of software projects cost Average 51% ROI 189% of original estimate1 within 12 Months2 1 Standish Group, Chaos Report 2006 2 Third-Party CustomerSat Research on 3,500 Salesforce.com customers, December 2008
  • The Cloud Delivers Lower TCO On Premises = Cloud Computing: Hidden Costs 46% Lower TCO1 Licenses No Upfront License Fees Hardware No Hardware Infrastructure Consultants Lower Implementation Costs Infrastructure Maintenance Free Upgrades Dedicated Staff No Ongoing Maintenance Fees Upgrades Predictable 1Source: Yankee Group: Hosted vs. Premise based Sales Solutions: TCO and Trade Offs
  • Customers Succeed Immediately in the Cloud Rapid Implementation 26 subscribers in 800 subscribers live in ~4,000 subscribers live in 4 Days 45 Days 4 Months Fast Business Results Increased sales Increased Improved 30% customer satisfaction revenue visibility to rating to 92% 1% variance
  • First Cloud Company to Exceed: $1.1 Billion + Annual Revenue Quarterly Revenue ($M) FY2005 FY2006 FY2007 FY2008 FY2009 FY2010 Revenue through fiscal quarter ended 1/31/09
  • Strong Growth in New Customers 59,300+ 55,400 Paying Customers 41,000 29,800 20,500 13,900 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Fiscal Year
  • The Cloud Serves Companies of Every Size ENTERPRISE MID-MARKET SMALL BUSINESS
  • 1/1/1 Model for Strategic Corporate Philanthropy 1% Time Equity 140,000+ hours community service Product 6,000+ non-profit organizations $14 million+ grants
  • The Real-Time Cloud The world’s most complete cloud applications (software-as-a-service) The fastest way to build apps on a cloud platform (platform-as-a-service) Real-time cloud infrastructure (infrastructure-as-a-service)
  • The Real-Time Cloud ISO 27001 Proven Proven, Real-Time Query Real-Time Transparent Certified Security Reliability Real-Time Scalability Optimizer System Status Real-Time Proven Real-Time Sandbox Salesforce to 3 Global Data Centers Upgrades Real-Time Integration Environments Salesforce & Disaster Recovery Multitenant Kernel
  • The Real-Time Cloud Unlimited Real-Time Programmable Programmable Real-Time Workflow Real-Time Customization User Interface Cloud Logic & Approvals Web Sites Real-Time Mobile Integrated Real-Time Granular Security 750+ Integrated Deployment Content Library Analytics & Sharing Applications ISO 27001 Proven Proven, Real-Time Query Real-Time Transparent Certified Security Reliability Real-Time Scalability Optimizer System Status Real-Time Proven Real-Time Sandbox Salesforce to 3 Global Data Centers Upgrades Real-Time Integration Environments Salesforce & Disaster Recovery Multitenant Kernel
  • The Real-Time Cloud Unlimited Real-Time Programmable Programmable Real-Time Workflow Real-Time Customization User Interface Cloud Logic & Approvals Web Sites Real-Time Mobile Integrated Real-Time Granular Security 750+ Integrated Deployment Content Library Analytics & Sharing Applications ISO 27001 Proven Proven, Real-Time Query Real-Time Transparent Certified Security Reliability Real-Time Scalability Optimizer System Status Real-Time Proven Real-Time Sandbox Salesforce to 3 Global Data Centers Upgrades Real-Time Integration Environments Salesforce & Disaster Recovery Multitenant Kernel
  • Manage All Your Accounts & Contacts Accounts & Contacts Maximize Rep Productivity • Gain a 360°customer view • Plan account strategies • Log calls, emails, tasks, and events • Track activity history
  • Generate More Leads and Align Marketing with Sales Leads & Campaigns Grow the Sales Pipeline • Attract leads with Google AdWords • Manage multi-channel campaigns • Capture and route leads automatically • Measure return on marketing spend
  • Turn Opportunities Into Closed Business Opportunity Stage Opportunities Close Deals Faster • Integrate your sales methodology • Track products, pricing, and discounts • Track competition and win-loss ratios
  • Forecast and Analyze Your Sales in Real-Time Forecasting & Analytics Maximize Forecast Accuracy with customizable forecasting Gain Real-Time Visibility into performance, pipeline, revenue, win rates, and activities
  • Automate Your Approvals and Business Workflow No Action Request For 2 Days Approve Send to Real-Time Approvals Approval Approve VP & Workflow Yes Send to Accounting Maximize Sales Efficiency • Streamline pricing approvals to increase deal velocity • Automate follow-up tasks to improve sales effectiveness
  • Work Seamlessly with Office Productivity Apps Spend More Time Selling Email & Productivity When all your desktop apps work together Microsoft Lotus Google Outlook Notes Apps
  • Integrated Content Library for Sales & Marketing Integrated Content Library Win More Deals • Deliver the right message with the latest content • Assemble the perfect pitch • Use the best collateral
  • Leverage the Collective Genius of Your Organization Genius Close More Business • Find experts in your company who have closed deals like yours • Get smart about which sales Industry strategies work expert Product • Get smart about which content expert works Pricing expert Mid-market expert
  • Exchange Information with Your Partners in Real-Time Work More Effectively with Partners • Real-time sharing & collaboration Partners • Share contacts, leads, opportunities, & product data Your Company Your Partners
  • Extend Your Sales Cloud with The AppExchange AppExchange Extend Success with Integrated Apps • Best-in-class CRM & Non-CRM Apps • Add sales compensation, sales operations, or contract apps • View, Try, Install 750+ Apps • Reviewed by Salesforce.com 25,700+ Customers have installed one or more apps
  • Salesforce.com Customers Succeed in the Sales Cloud Average Improvements of 3,500+ Salesforce Customers Surveyed by Market Tools, Inc., December 2008
  • Dell Manages a Global Organization in the Sales Cloud One Global CRM 15,000 Successful Sales Users Across 20 Countries 10% Increase in Sales Productivity $1 Billion in Approved Partner Deal Registrations - Michael Dell
  • Dr Pepper Snapple Gains Key Sales Insights From the Sales Cloud 300 sales reps track 10,000+ accounts across the Fountain Sales and Bottles & Cans divisions Hundreds of dashboards track key KPIs like sales call volume Scheduled email dashboards alert the teams and drive accountability
  • Yesterday’s Contact Center Needs to Evolve Companies invested here But customers are here Discussion Groups Partner Websites Contact Center Social Communities
  • Customer Portal Ideas Chat Partners Email Search Join the Conversation Call Center Social Service Cloud Manager
  • Answer Every Question with Leading Knowledge Base Find Answers Fast Only Relevant Answers Scales Massively Intelligent Customers Agents Partners
  • Run Your Call Center in the Cloud Resolve Cases Faster Call Center • Agent Console • Complete Case Management • CTI Integration • Workflow and Escalation 6,800+ Customer Call Centers
  • Turn Emails Into Cases Deliver Higher Service Quality Email • Capture every customer inquiry in real-time • Let customers contact support on their time, on their device
  • Integrate with Chat for Real-Time Service Maximize Agent Productivity Handle multiple cases at once Chat Maximize Customer Satisfaction Serve customers in real-time
  • Lower Costs with a Customer Portal Deliver Higher Quality Service Customer Portal • Serve customers 24/7 • Build a customer community Lower Service Costs $7.50 50¢ Call Center Self-Service Interaction Interaction
  • Engage Your Customers With Ideas Find the Best Ideas Ideas • Source customers for ideas • Let customers discuss & vote on ideas • Build an online community Online blog by Angela Vargo, June 2008
  • Share Cases and Information with Partners Partners Drive better service through partners Increase efficiencies in working with partners Distributors Resellers Vendors
  • Join Customer Conversations in Facebook and Twitter Capture customer conversations and knowledge Social Share knowledge with your customers
  • Help Your Customers Find Knowledge with Google Search Publish your knowledge, ideas, and … so Google can help your content on your public web site… customers find the answer Knowledge Ideas Content
  • Customers Succeed in the Service Cloud Average Improvements of 3,500+ Salesforce Customers Surveyed by Market Tools, Inc., December, 2008
  • Qualcomm Opens New Support Channel In One Week 20,000 customers (engineers) that require 24/7 tech support Deployed first customer portal In 1 week Made the latest answers easy to find Reduced IT CRM support costs by 60% $11B Chip Manufacturer Mark Silber IT Systems Architect
  • Salesforce Helps NJ Transit Keep Rolling 150 Customer Service Agents 600% More Inquiries Handled 0 New Agents Required 36% Improved Response Time Tim Wierzbicki, Manager
  • The Real-Time Cloud Unlimited Real-Time Programmable Programmable Real-Time Workflow Real-Time Customization User Interface Cloud Logic & Approvals Web Sites Real-Time Mobile Integrated Real-Time Granular Security 750+ Integrated Deployment Content Library Analytics & Sharing Applications ISO 27001 Proven Proven, Real-Time Query Real-Time Transparent Certified Security Reliability Real-Time Scalability Optimizer System Status Real-Time Proven Real-Time Sandbox Salesforce to 3 Global Data Centers Upgrades Real-Time integration Environments Salesforce & Disaster Recovery Multitenant Kernel
  • Real-Time Web Sites Real-Time Mobile Real-Time Workflow Deployment & Approvals Integrated Content Library Programmable Cloud Logic Real-Time Analytics The Fastest Way to Build Programmable User Interface Custom Cloud Apps Granular Security & Sharing Unlimited Real-Time Customization AppExchange
  • Unlimited Real-Time Customization Easy, Real-Time Customization for Managing All Your Data Your Unlimited Custom Objects & Fields Database Build any Table Add any Field Automatic Audit History Tracking Automatic Performance Tuning 14,700,000+ Customer Customizations 510,000+ Custom Objects (Tables)
  • Programmable User Interface Maximize User Productivity with the Right UI Create Any User Interface Use Code to Create Any Page Use Clicks to Create New Forms Componentized Interface Create Interfaces for Mobile Devices 180,000+ Custom User Interfaces
  • Programmable Cloud Logic Fast Application Development without the Cost of Infrastructure Programmatic Business Logic Complex Transactional Logic Stored Procedures Triggers 45,000,000+ Lines of Apex Code Data Validation
  • Real-Time Workflow and Approvals Engine Automated Business Rules through Point-and-Click Workflow Send Back No Real-Time Workflow No Action Time-Based Triggers Request Approv For 2 Days Approval Approve e Escalate Approvals Formula-based Yes Outbound Messaging Send to Accounting 220,000+ Custom Workflow Rules
  • Real-Time Websites Now in Developer Preview Lower Costs & Increase Speed of Development Deploy Your Apps Instantly to the Web Connect Your Apps with Your Website Collect CRM Data from the Web 1,600+ Developer Sites
  • Real-Time Mobile Deployment Have us show you how Salesforce uses Mobile Write Once Run Everywhere Avoid the hassle of developing apps Real-Time app deployment across multiple devices Available for all major device platforms Run your mobile and desktop apps on Works seamlessly online or offline one platform
  • Integrated Content Library Share the Best Content Across Your Company Tagging, Ratings, & Comments Subscriptions Full Text Search Complete Security and Sharing Integrated Content Library Assemble & Publish Content Track Content Usage
  • Real-Time Analytics Real-Time Visibility with Easy to Create Reports Real-Time Updates Customizable by Business Users Real-Time Reporting Integrated Analytics Across All Apps Real-Time Updates Security Controls Mobile Access Email Dashboard Delivery
  • Granular Real-Time Security Model Flexible Data Sharing with Point-and-Click Rules Field, Object and Record-Level Control Sharing Across All Apps Custom Rules Across Roles & Profiles Integrated with API, Reporting & Search
  • 750+ Integrated Applications Your Choice of 750+ Partner Applications Trusted Native Apps Reviewed by Salesforce.com View, Try, Install Built on Force.com Best-in-class CRM & Non-CRM Apps 750+ Apps 200+ Native Apps
  • Fastest Way to Build Apps Months/ Buy Build Build Build Build Build Build Deploy Build Datacenter Analytics Globalize Years to Servers Security Search Workflow Sharing Mobile App Build Build Days/Weeks App to Build time
  • EA Runs Their Business in the Gaming Cloud Gabrielle Toledano Customer Hero
  • The Real-Time Cloud Unlimited Real-Time Programmable Programmable Real-Time Workflow Real-Time Customization User Interface Cloud Logic & Approvals Web Sites Real-Time Mobile Integrated Real-Time Granular Security 750+ Integrated Deployment Content Library Analytics & Sharing Applications ISO 27001 Proven Proven, Real-Time Query Real-Time Transparent Certified Security Reliability Real-Time Scalability Optimizer System Status Real-Time Proven Real-Time Sandbox Salesforce to 3 Global Data Centers Upgrades Real-Time Integration Environments Salesforce & Disaster Recovery Multitenant Kernel
  • Real-Time Transparent System Real-Time Status Upgrades Real-Time Query Optimizer Proven Real-Time Integration Proven Real-Time Real-Time Sandbox Scalability Environment World’s First Real-Time Cloud Proven Reliability Salesforce to Salesforce ISO 27001 Certified 3 Global Data Security Centers & Disaster Recovery
  • Multitenant Kernel The Foundation for the Real-time Architecture Single Multitenant Continuous Your Success Infrastructure & Kernel Advancement 55,000+ Security Latest Technology Companies Performance Highest Performance & Security Reliability Real-time Provisioning Upgrades No Hassle Upgrades Scale
  • ISO 27001 Real-Time Security The World’s Most Trusted Security that Improves in Real-Time with Testing by Every Customer Application Security • ISO 27001 • SSL encryption • Identity confirmation • SAS 70 Type II; SysTrust certified Network Security • IP restrictions • Fault tolerant, multi-layered firewall • Intrusion detection • 3rd party assessments Facility Security • 24 x 365 security • Biometric readers • Silent alarms • CCTV • Motion detection
  • Proven Reliability 99.9% System Uptime >99.9% Reliability Jan 2007 Jan 2008 Jan 2009
  • Proven, Real-Time Scalability Fast Deployment and Real-Time Scalability Proven by the Largest Enterprises ~65,000 ~25,800 ~20,000 Subscribers Subscribers Subscribers 100 Customers with over 1,000 Subscribers 50 Customers with over 2,500 Subscribers 10 Customers with over 20,000 Subscribers
  • Real-Time Query Optimizer Fast Data Access with Massive Scale Web clients Query Optimization Engine API calls Massive Scalability Across <300 ms Multiple Dimensions: Your Company Your Security Your Role Your Sharing Rules Your Metadata Your Search
  • Real-Time, Transparent System Status Confidence, Transparency, and Trust Live System Status Security Best Practices Historical Performance
  • Real-Time, Automated Upgrades Painless, No Hassle Upgrades 28 Major Releases Every Customization & Integration Automatically Upgraded Always have the Latest Innovations & Technology
  • Proven, Real-Time Integration Leverage Your Existing Connect the Clouds Investments 100M+ API calls/day >50% of Transactions through API Native Oracle & SAP Connectors Force.com for Facebook Consume External Web Services Force.com for Google Build New Web Services Force.com for Amazon Web Services Leverage Existing Investments 60+ Certified Integration Middleware Connectors
  • Real-Time Sandbox Environments Eliminate Risk in Deployment Fully Replicated Development Environments Production Support any IT Governance Strategy Production-class Infrastructure One Click Import/Refresh of Your Production Data Refresh Anytime Development Testing Training
  • Salesforce to Salesforce Real-Time Data Exchange Set up Any Connection Share Any Process Easy to Share Data with Other Companies Avoid the Cost of Integration
  • Three Global Production Data Centers Salesforce.com Data You Focus on Innovation. We Focus on Infrastructure. Center Locations Geographically-dispersed, mirrored data centers Main Production Data Center Near real-time replication Back-up Production Data Center Seamless disaster recovery Production Data Center & Archive Dedicated, path diverse network backbone Production-Class Development Lab & Archive No single points of failure Carrier neutral network strategy
  • The Real-Time Cloud The world’s most complete cloud applications (software-as-a-service) The fastest way to build apps on a cloud platform (platform-as-a-service) Real-time cloud infrastructure (infrastructure-as-a-service)
  • Start Today with Our Free Trial Prospective Customers: Existing Customers: Start your 30-Day Trial Extend Salesforce to Your Today Customer Service Organization Ask your Salesforce AE and SE to work with you in real- Sign-up for a Free time Developer Account
  • The Real-Time Cloud Unlimited Real-Time Programmable Programmable Real-Time Workflow Real-Time Customization User Interface Cloud Logic & Approvals Websites Real-Time Mobile Integrated Real-Time Granular Security 750+ Integrated Deployment Content Library Analytics & Sharing Applications ISO 27001 Proven Proven, Real-Time Query Real-Time Transparent Certified Security Reliability Real-Time Scalability Optimizer System Status Real-Time Proven Real-Time Sandbox Salesforce to 3 Global Data Centers Upgrades Real-Time Integration Environments Salesforce & Disaster Recovery Multi-Tenant Kernel