Salesforce for Government: a Platform for Multi-Purpose Service Delivery

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In this session thought leaders from state and federal government agencies describe how they were able to rapidly deploy Salesforce to quickly deliver outcomes across a wide range of service delivery …

In this session thought leaders from state and federal government agencies describe how they were able to rapidly deploy Salesforce to quickly deliver outcomes across a wide range of service delivery areas. Deloitte shares the story of the US State of Colorado, while The Department of Communities and Social Inclusion SA (DCSI) and Australian Children's Education and Care Quality Authority (ACECQA) chronicle their use of the platform and vision for the future.

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  • Paul Fraser, Australian Children's Education and Care Quality Authority (ACECQA)
  • Point out the different user types, the local backup and wide list of capabilities delivered
  • Example of what one of the customer facing sites looks like

Transcript

  • 1. Salesforce for government: a platform for multi-purpose service delivery Mike de Hennin Public Sector Solutions Lead, salesforce.com /salesforceanz @salesforce
  • 2. Paul Fraser Senior Manager, IT Australian Children's Education and Care Quality Authority (ACECQA)
  • 3. ACECQA and Salesforce – rapid business value Who are ACECQA? • ACECQA is a national agency, guiding the implementation of a national quality framework for childcare in Australia, including standards at centres and the qualifications of centre staff • Approximately 80 staff Why did we choose Salesforce? • Cloud based infrastructure suits small org • Service Cloud has core components already in place: • Service console • Accounts, contacts • Chatter • Rapid, low cost, flexible development with development partner
  • 4. Online qualifications applications Content to go here Challenges • Rapid development can be a tough sell to business leaders but the results speak for themselves Recommendations • Involve business champions end to end • Regular build reviews and flexible requirements • Use a development partner Benefits • Major modules delivered in weeks not months
  • 5. Intranet Content to go here
  • 6. Joe Young Director - Disabilities SA Department for Communities and Social Inclusion (DCSI)
  • 7. What the DCSI provides What DCSI does with the Salesforce Platform How did DCSI start with the Salesforce Platform
  • 8. SQL Server Service Providers DCSI users Citizens Citizen Portal www.mysupportadvisor.com.au Service Provider Portal • Individualisation of funding • Contracting • Reconciliation of contract v actual • Payments • Care/Case Mgt • Bed / Facilities Mgt • Rostering • NDIS Interface Department for Communities and Social Inclusion - Salesforce.com Reports Local Nightly back-up
  • 9. MySupportAdvisor.com.au • First e-market place in Australia for people with disability. • NGOs providing Disability services • Search, Find, Review (consumer led quality) • Client access to view their funding and supports • NGO populates their data