Out of Service
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Out of Service

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It is common place to find frustrated customer service agents. More than willing and wanting to help customers, but not having the information, tools or empowerment to do so. This is a serious ...

It is common place to find frustrated customer service agents. More than willing and wanting to help customers, but not having the information, tools or empowerment to do so. This is a serious problem.

Flick through this story of one such frustrated agent and see what the consequences are.

With a modern CRM platform in place, all of this could be avoided. Download our free Multi-channel Customer Service eBook to set you on your way: https://www.salesforce.com/uk/socialsuccess/form/multi-channel-customer-service-ebook.jsp)

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Out of Service Out of Service Presentation Transcript